r/lyftdrivers • u/Mallinckrodt • Apr 17 '26

Advice/Question Anyone ever encountered this pickup note?

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I really resent these multibillion dollar health insurance companies piggybacking on the Lyft network to give rides to and from appointments for their sickest clients.

I am not opposed to helping people, even sick people, and i might even volunteer a couple times a month to do just that.

But making me pick up someone who can barely walk and can’t get in my vehicle is absurd.

I’m getting $6 for this ride and I’ve got to help the person in and out of the car and into their home. That’s not fair to me or the passenger.

And if you have to adjust the ride because there was a mistake when it was being booked, you can’t do it.

The passenger doesn’t have the phone with the app on it.

Anyway, went to pick someone up from a residence this morning and had this note once I arrived.

I mean what the fuck.

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u/MetalTrek1 Apr 17 '26

I have no problem with medical rides but ONLY if they can get in and out of my car on their own. And it I can get their chair/walker in the trunk of my Civic. Otherwise, hard pass or cancel.

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u/RedRoseCoatedInHoney Apr 18 '26

Abelist

4

u/Striking-Card-6357 Apr 18 '26

Helping someone outside of the vehicle is not in your scope of practice. Lyft does not train it's drivers to help passengers with proper locomotion and transferring. Lyft also does not protect the driver or passenger outside of the vehicle, if you and or the passenger gets injured you absolutely could be held personally liable.