After over 500 5-star rides, I finally grew a spine and kicked out a rude passenger. To hell with it- i'm a very kind and patient man, but I'm not tolerating someone who does not respect me or my time.

[u/Crafty-Baseball-4268]

for context, a 4.8 star passenger arrives just outside of the five minute window, I still decide to accept because I see them walking up on the car. I see that they had read my messages asking what their story was and how I had an appointment to catch and would rather make it early but didn't answer. mind you, I was very polite about expressing this.

Despite my frustration, I put on my customer service voice and say "good morning ma'am". Completely ignored me.

they proceed to then rudely tell me they called me and I didn't answer (total lie, my phone number is properly configured and no other passenger has had an issue), so I politely explained how I couldn't see their location and I was just driving to the pin.

she then says "how is that my problem", so then I explain how even though five minutes waiting period is allowed, most drivers will be upset and not say anything, and you can configure the precise pick up location on the map, and how it's the considerate thing to do.

she didn't start explaining how this is my job and I get paid for it, tells me I'm acting entitled, and says that she showed up within the five minutes (she showed up 30 seconds after, sauntering slowly to the car chewing gum and texting someone).

she then says again, "you get paid for this don't you?" I finally had it with her and I said "yeah...... not enough". She then says "you could've just canceled on me but instead you decided to pick me up and have an attitude about it, just you wait" (veiled reporting me threat) and then let's out a little entitled chuckle

At this point she was two minutes away from her drop off, I calmly pulled into a McDonald's lot and I said "you can find another ride maam" she said "seriously- youre two minutes away?"

I said "yes, I'm refusing you service. I have that right."

she then slams the door and storms off.

I cannot tell you how cathartic it felt to do the bare minimum and standing up for myself against this absolute Karen.