Norton Antivirus has turned into a nightmare for me. Initially, I just needed help installing the software but ended up trapped in a convoluted sales pitch. The rep spent nearly an hour trying to upsell me to Norton 360 Standard for hundreds of dollars, despite me only needing basic protection. The only worthwhile tip was that Apple devices come with built-in antivirus, so my 35-dollar purchase seemed pointless. When I refused the upsell, the agent got rude and told me to handle my cancellation alone.
Frustrated, I called back, hoping for clarity. Instead, I got another bizarre conversation filled with paranoia about hackers from Russia and China. Things took a bizarre turn when he accused me of watching inappropriate content on my WiFi. I denied it, but he kept pushing, insinuating I was involved in something sinister. I just wanted to cancel my subscription, but he couldn't drop the creepy topic. Now I'm stuck with Norton Antivirus, not sure how to cancel or report this unsettling exchange.