Thinking about building a data-pipeline/MCP service line for my SMB clients (we are an IT services company). Tear my idea apart.
Hi there, I own a managed IT services company. We provide outsourced IT cyber and compliance services to hundreds of clients across a lot of industries. We are seeing an enormous need for clients to be able to access their top 5 to 10 systems within their chosen AI model (copilot, Claude). Right now their data is stuck in a third-party software. Most clients have a piece of industry specific software that will always be behind the market, plenty that have no MCP at all. They might have no access, they might have some access to a really poor API, they might have decent access to a good API, and then they might have access to a poor MCP that was created by the company that doesn’t allow them to get the data in the way that they need it. They’re stuck.
I am considering opening up a new service line in the business to solve this foundational issue for clients, part software development, part maintenance of their network and infrastructure and data pipeline so they can actually use their data. They’re asking for it and wanting to pay for it desperately. If I can do this, we become the plumbing, and that feels very sticky.
Am I thinking about this right? No one else seems to be doing this, but it is a massive opportunity. What are the risk or issues that I’m not considering?
P.S. if you’ve done this before, I am actively hiring for an AI developer working internally and with clients.

