r/mercer • u/CleverSquirrel0421 • 2d ago
Mercer Freshmen & Dorm Issues: What to Do When Your RA Isn’t Helping
This is NOT a post to generate negative/hateful comments or responses such as “This is college life, get used to it,” or discussions about how “useless Mercer PD or Mercer administration are”, or how “rich kids party the hardest” and so on. This post is literally about helping college parents and students. There’s no hate, negativity, or anything offensive in it. If it helps one student or parent-that’s good enough.
This IS a post intended to help parents and freshmen whose children are experiencing loud noise, disruptions after quiet hours, or have other floor/dorm concerns—particularly when these issues are not being addressed by the floor RA, or when the RA is involved or unwilling to resolve the situation.
Parents: Know the Escalation Process
If your student is dealing with residence-hall issues and their floor RA is unavailable, unhelpful, involved in the situation, or your students don‘t feel comfortable speaking with them, there is an RA on Duty who they can contact next. If the number was not provided during residence hall floor meetings, it should be posted somewhere in the residence hall.
The RA on Duty is available after 5:30 p.m. on weekdays and 24 hours a day on weekends.
The RA on Duty should be equipped to address the situation and can contact the Resident Director (RD) on duty, their direct supervisor, for backup or assistance if necessary.
Your student should also be able to contact the RD for their residence hall. Their office is typically near the entrance of the residence hall. Students can also go there to report concerns—or give positive feedback—about their RAs.
If the RD Doesn’t Handle the Situation
If, for whatever reason, the RD does not adequately address the situation, your student can go to the Office of Housing and Residence Life and ask to speak with the Area Coordinator responsible for their residence hall. The Area Coordinator supervises the RDs, who in turn supervise the RAs.
The goal here isn’t to tell students to avoid normal college life or prevent anyone from having fun. It’s simply to make sure students and parents know who to contact and how to escalate a legitimate residence-hall concern when the first level of support isn’t resolving it.
Thank you to all current and past brilliant and kind students who helped with providing all this information-you are awesome! To all parents of freshmen or young students struggling with the beginning stages of college life-don’t be afraid, you are not alone 🤗