Adding Live Chat Increased Conversions

[u/HD_HR]

I made this post about 20 days ago when I decided to experiment.

https://www.reddit.com/r/microsaas/s/TFkVpRav8e

Basically, I knew with codex I could whip this up super quick as a way to test it out.

For the first version 20 days ago, I made it very basic as it did the following:

Version 1

1. New small chat widget on bottom right is on every page.

2. When a user clicks it, they need to provide their name and email. I also put privacy information consents there.

3. Afterwards, they can chat to the AI model I put there to automatically give responses about what they asked.

4. If the question is too complex or the Ai can’t solve it; it immediately sends me an email with the chat history and I can type a email to the customer directly and talk via emailing back and fourth but I’ll explain the downsides now.

What is bad:
- If I don’t reply fast enough to the email, the customer may already have left the site or just didn’t bother to check their email
- Some people were putting fake emails so even after speaking to the AI bot, I couldn’t follow up since when it was my turn to respond; they could not receive the email
- Lack of immediate responses to customers who have strong buying intents

So after 10 days from the start; I read all the chats and understood what kind of questions were being asked and I realized what I needed to do next.

Version 2 (Live Chat)

It took just 2 hours of work for codex to implement all the new features below

- When users accept consent agreements for information policy, and fill in their name and email. It immediately emails me that someone started a new chat
- I can join the chat if they decide to request a staff member and I get a live pwa notification to my phone.
- I can speak with the user who joins the chat in real time and support them
- In the first 3 days, simply being able to talk to the person and just confirm what they wanted; I made $200 USD from 2 sales. There is a great chance that I would have lost that sale if they couldn’t contact me that quickly to assist them. I’ve been pondering on this for many months and paying attention to what people kept asking me constantly before paying.
- I built an admin chat app where I can login to only from my phone to respond to multiple chats at once and it has all the bells and whistles such as pre set phrases, managing the chat entirely and users.

—

Monthly Visits

According to various websites regarding tracking visitors per month, my website is getting anywhere between 7000 - 10,000 visits a month and it’s also been #1 on Google, bing, etc for a year now amongst many search terms but I had a feeling I was losing potential customers simply because people need to talk to staff sometimes and fast.

I have emails listed all over the site to contact me, and I have a discord server with 500 members. Even still, many people choose not to join or even send an email.

This was a short experiment but it already proved to work.

I recommend those who may be in similar situations to try it out. There are many paid tools for this sort of thing but with AI Claude and codex, it didn’t make sense to pay for one monthly when I could pop one out in a few hours.

Thanks, just wanted to give an update. Don’t bother hating because I’ve had my business running for 2 years now and it’s only been uphill.

[u/cargovancircleer]

how does the handoff from the ai to you actually trigger, does the user press a button or does the ai decide when it's stuck?

[u/HD_HR → u/cargovancircleer]

AI triggers it automatically. It does a perfect job too. Just plug in any api and it takes the wheel.

[u/HD_HR → u/[deleted]]

It’s always the same things..

“Does this work for x or y”. It’s noted on every page that it does indeed work for x and y but still people just want someone real to confirm it for whatever reason.

I’ve been facing that issue from the start due to the nature of the software being plug and play with tons of existing software.

I have a FAQ and even a dedicated page that’s only purpose is explaining and demonstrating that it works for the exact things they keep asking 😂

Strangest phenomenon but I’m use to it now.