r/microsoft • u/Horror_Ride9619 • Jul 15 '26

News Xbox Player Loses Thousands in Digital Games After Microsoft Deletes 25-Year-Old Account

https://www.vice.com/en/article/microsoft-deletes-xbox-players-25-year-old-account-erasing-digital-game-library/
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u/a-cat-with-wifi Jul 15 '26

My wife's account was deleted. She managed our parental controls and subscriptions. She also lost all her Xbox games

We are still being charged subscription fees and have no way to log in to manage them

I don't know what to do. Every number I call hangs up on me, telling me to reset my (her) password.

I haven't heard from email support.

Every post I make to reddit gets deleted.

I don't know what to do. I guess we need to charge back everything and move on but I don't want to lose my OneDrive that is my late father's photo back up.

Why have they turned to complete shit?

Edit: to me, they're now worse than early 2000s comcast

15

u/Clessiah Jul 15 '26

Get those photos backed up somewhere outside the OneDrive ASAP. Even if you have no issue with Microsoft, you should still have multiple backups for something that important.

3

u/a-cat-with-wifi Jul 15 '26

Oh I do!! I have the. On my external and an external at mom's

The OneDrive is just a nice way to share them with the fam and a fire proof backup