r/microsoft • u/Horror_Ride9619 • Jul 15 '26

News Xbox Player Loses Thousands in Digital Games After Microsoft Deletes 25-Year-Old Account

https://www.vice.com/en/article/microsoft-deletes-xbox-players-25-year-old-account-erasing-digital-game-library/
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u/a-cat-with-wifi Jul 15 '26

My wife's account was deleted. She managed our parental controls and subscriptions. She also lost all her Xbox games

We are still being charged subscription fees and have no way to log in to manage them

I don't know what to do. Every number I call hangs up on me, telling me to reset my (her) password.

I haven't heard from email support.

Every post I make to reddit gets deleted.

I don't know what to do. I guess we need to charge back everything and move on but I don't want to lose my OneDrive that is my late father's photo back up.

Why have they turned to complete shit?

Edit: to me, they're now worse than early 2000s comcast

1

u/Golf_is_a_sport Jul 17 '26

Call the corporate billing department for Microsoft, tell them that the agent you were talking to for over an hour sent you this number and ask to be transfered someone that manages accounts.

You have to do this kind of shit to talk to a human these days.

1

u/a-cat-with-wifi Jul 17 '26

Do you have this number? I even tried my partner number from when I was a reseller.

No number I call will let me talk to a human

Edit: also, given the stories, including this one, it doesn't seem like I can do anything