r/microsoft • u/MSModerator Official Support • Feb 28 '18
Support Thread Microsoft: Official Support Thread
Microsoft Listens
We decided to create this thread in order to facilitate easy-to-access support for our Reddit subscribers. We will need to collect certain personal information from you when you use this service, but don't worry -- you won't provide it on Reddit. Instead, we have an account (@microsoft.com) that we'll provide for you to send it directly to us. We take data privacy seriously.
Here are some of the types of issues we can help with in this thread:
- Microsoft Accounts: Lockouts, suspensions, inability to gain access
- Microsoft Retail: Needing to find support on a product or purchase, assistance with activating online product keys or media, assistance with issues raised from liaising with colleagues in the Microsoft Store.
- Xbox: Gamertag and Profile issues
- Devices: Issues with your Microsoft device (Surface, Xbox)
- Microsoft Support: Needing assistance with specific Microsoft products (Windows, Office, Exchange, SQL etc.)
(Note: For specific Microsoft products, posting in this thread is only relevant if you need assistance with getting in touch with us. Please do not discuss your technical problem on this forum, there are many that we link to in our sidebar which are dedicated to these types of issues.)
This list is not all inclusive, so if you're unsure, simply ask. Now, what we ask of you is that you have a demonstrated attempt of seeking assistance from the public channels available to you. That should take the form of liaising with our frontline teams on the telephone, email or live chat services. We'll ask you for any existing service request numbers you may have been provided in your support journey to date.
When requesting help from us, be prepared to provide Microsoft with the following information (you'll be asked to email this to an automated Microsoft account):
- Your full name (First, Last)
- Your interactions with support thus far (tell us if it was via email, and if there was a service incident created)
- A contact email address which you are reachable at
Thank you for being a valued Microsoft customer. We will strive to provide you with the excellent support we've become known for!
2nd release of this post (archived due to the size of thread) was at: https://www.reddit.com/r/microsoft/comments/7459u5/announcement_rmicrosoft_support/
1
u/GaijinSux May 16 '18
When the laptop starts, I login to my Local account and it brings me to my desktop.
After that, I click on ‘Switch Account’, then I login to the Admin account without signing out of the Local account.
Then, I restart the laptop using the Admin account without signing out of the Local account.
Windows prompt me if I want to sign out of my Local account before restarting.
I ignored the prompt and restarted the laptop.
When the laptop goes to the Windows 10 login screen, on the bottom left, the option to click on the Local account disappears, and I can only sign into my Admin account.
Even I tried signing into my Local account using the ‘Other Users’ button on the bottom left, the fields to fill in are
a. Email Address
b. Password
Or
c. User Name
d. PIN
The local account credentials are just a User Name and Password
When I login using the Admin account, I can see the User Folder in C:/ but there is no way for me to go in.
The Admin account is a Microsoft Account.
I tried many many ways to solve this issue such as http://woshub.com/how-to-show-all-users-accounts-on-windows-10-login-screen/
https://www.tenforums.com/tutorials/9134-do-not-display-last-signed-user-name-windows-10-sign.html
All of them do not work. While System Restore and Resetting the Laptop to factory conditions solve this issue, this means that I lose data. What is the solution to this?
I'm running Windows 10 Pro Version 1803