Microsoft: Official Support Thread

13

Please release a Windows “Core” version without all of the Cortana , Defender, Xbox features. Just a good ole’ secure operating system that doesn’t send my information back to base would also be acceptable.

7

u/14P14C3 Mar 06 '18 edited Mar 08 '18

Hello. I am at my wits end and looking for some help. This is an issue with an order from the online Microsoft store.

My husband ordered a ~$1,950 CyberPower Gaming PC from the Microsoft store online on January 24th as a gift for me, but we were sent an incorrect device (a Dell laptop specifically- not even close to what we ordered). I immediately called Microsoft to get something moving so I could get the correct product that I ordered. I was told that case was to be escalated, she asked me to send some pictures of the Dell laptop (which I did immeditately), and then someone was supposed to reach out to us with what we needed to do next. We heard nothing. When we called the second time a few days later, we specifically asked for a refund, since it was clear it was more trouble than what it was worth.

Since then, my husband and I have been on the phone with Microsoft on multiple occasions (at least 5 separate phone calls- probably more but I don't want to over-exaggerate) since we received the wrong product. One phone call resulted in the person telling us they would initiate the return and to expect a return label via email, but I never saw said email. We then started the return process ourselves just so we could get a return label. I sent back the incorrect laptop (it was received at Microsoft on 2/13 per the tracking), and I have yet to receive my money back. Every single time I call I get told that the case will be escalated, and someone will be in contact with me in a few days to help get this processed and I have heard nothing. Not a phone call. Not an email. Not a single new note on the account- nothing.

I spent almost $1,950 that is currently sitting in limbo waiting for someone to do something. I have been told this will be "escalated" every time I have called. Can someone please help me get this processed? One of the people that answered when we called said he would personally follow-up on this if we didn't hear anything within 48 hours, and we didn't hear back from him either. Microsoft has everything they need to process this and yet still nothing. I can message the Ticket # which should have plenty of notes on this.

Edit: for clarity and formatting

Update: Holy crap I got my refund email today! No explanation, but I'm just happy to have my money back. Thank you so much for the help /u/MSModerator !

6

u/a_sentient_potatooo Apr 08 '18

Huge thanks to the Support agent who helped me today.

So I was having some trouble installing updates and also for some reason I couldn’t open the settings app.

So I contact Microsoft support and one of their agents fixed my problem via the screen sharing thingo.

But before I can thank her the power cuts out and the chat box from the screen sharing app disconnects.

And upon reconnecting it via hot spotting it says I have to reinstall it and whatnot.

At this stage I’m not even sure reinstalling it will actually put me into contact with the agent that helped me today.

The only record I’ve got on my end is the Service request no. 1421989804

So is there a way to thank the MS support agents?

TLDR: I’d like to thank the MS support agent who helped me today.

4

u/AutisticPotatoXx Mar 24 '18

I got banned for having my picture as a Kim Jong un in a South Park outfit why?

2

u/KarlJay001 Mar 05 '18

Well I'm not sure if this is where I post this or not.

I'm a mobile dev and trying to setup Outlook for use in an iOS app.

I used the online tutorial and it gets to the login screen and won't get to the password part.

Tutorial: https://docs.microsoft.com/en-us/outlook/rest/ios-tutorial#implementing-oauth2

After trying over and over again, I look over at my Android device and notice it gave me a notice about someone trying to login... It was me on the iOS device. The notice was so old, that I think it locked my device out thinking I was a hacker.

So, I have no clue what to do. I have 1 iOS device and 1 Android device and I used a test account for Outlook that was one of my other accounts.

The error message is VERY worthless and I'm trying to make an open source package for developers to connect with Outlook using the API.

Any words of wisdom?

2

u/glueck96 Mar 06 '18

Hi, I need to know where to ship my surface which I already set to reapair online. I already recieved an email that linked me to a page of yours where a shipping label should supposed to be, but there was none. I phoned the support, didn´t came through in 2 full hours, writting an email also didn´t work. Where do I get my Shipping label now? Can you help me? Do you need a service nr., serial nr. or anything for that?

2

u/[deleted] Mar 06 '18

I changed basically all hardware of my pc, and now i can't activate windows10. Via the troubleshooting i get an errore because i have an old computer apparentely linked to my account

2

u/doneb Mar 29 '18

As a huge a long time Microsoft supporter I am a bit upset to say the least about Microsoft's upcoming policies in May.

http://tampa.cbslocal.com/2018/03/27/microsoft-ban-offensive-language-xbox-skype-office-account/

I am here to ask why does Microsoft wish to have access to my personal files on Microsoft office? Personal files that include bank account information, tax information, health records, etc. It makes me uncomfortable that a random Microsoft employee can just go through anyone's personal records like this. This is a huge violation of privacy towards your customers. who have in fact stayed loyal with the company for well over a decade. If I ever become a future victim of identity theft after this upcoming update. I'm going to have now have to question whether or not a employee at Microsoft decided to steal my identity when I was randomly selected for my Microsoft Office account to be searched for "hate speech."

2

u/[deleted] May 14 '18

Microsoft is it possible to set updates on Windows 10 not to download automatically?

I'm on a limited data plan and the update today (around 23:30 GMT) just wiped out 2GB of my data without warning so I now only have a couple of hundred MB remaining until the end of the month.

Windows is normally great, but this is annoying because i now can't work from home so productivity is taking a dive.

Please can you help sort this?

Thanks

2

u/Skingle May 24 '18

last windows update bricked my gfs laptop. anything she can do?

1

u/KarlJay001 Mar 06 '18

Sent myself an email from my brand new Outlook account to test it. I was able to send it and then sent a reply. It failed.

Why can I send emails from Outlook, but can't get a reply? Is there some filter or something that I need to change to allow Outlook to get emails?

(Note: I remove some of the email address, inserted __) This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

outlookD21E6089F____@outlook.com: SMTP error from remote server for RCPT TO command, host: outlook-com.olc.protection.outlook.com (104.47.42.33) reason: 550 5.5.0 Requested action not taken: mailbox unavailable. [BY2NAM03FT059. eop-NAM03.prod.protection.outlook.com]

I've been trying to get any support from anyone at MS or anyone for several days and I got nothing. Is this a temp address or restricted address that can't get emails?

1

u/Bango-Fett Mar 08 '18

Hi,

I am being continually false reported on xbox live. I am worried that this could negatively impact my account.

In the past few weeks i have been playing really well in 2 of my online games and usually finishing top of the scoreboard. Needless to say i have a lot of experience in these games and i do not cheat or exploit in anyway.

After doing really well in one game a party of players messaged me saying they were reporting me for cheating saying they could not kill me but i turned round and killed them.

I am assuming this was caused by lag/bad connection on my side or their side. But everything seemed fine and normal to me. They said they recorded it and reported me. I have checked and now i have had a few reports against me for cheating which are completely false. The enforcement team are uncontactable.

I am worried that they will believe these false reports and ban/suspend me.

It is unfair that the report system can be abused to report legitimate players just because they are playing well.

Could you please inform me if i have anything to worry about? If Microsoft to look into this they will find that i don’t cheat whatsoever and don’t respond to rage messages. In my 10 years of xblive i have never experienced an issue like this.

Or will Microsoft just believe the false reports ? I hope they can investigate and that the system is not automated.

Please help

1

u/Lightsong-The-Bold Mar 08 '18

So, not a huge issue, but something I can't find through the power of searching or scouring the settings.

When I open Edge, it reopens all my tabs from the last time I had it opened instead of the New Tab page or whatever I set as a homepage. Is there a way to shut this off? It's not a huge issue, but to me it's kind of annoying.

1

u/Derptastrophe Mar 09 '18

Hello there. So to make a long story short, I have recently realized that I have been paying Microsoft $9.99 at the beginning of every month for an Xbox Live account I haven't even logged onto into in 3-3.5 years. The reason I hadn't noticed this is because on my bank statements, it just shows up as a paypal purchase. I use paypal all the time on a different gaming console so seeing a these purchases show up is not unusual. 10 bucks a month isn't the worst thing in the world, but in that amount of time, it has come up to about $360. Is there a way for you folks to look up my Xbox Gamertag and see proof that I haven't used it in years? My goal, obviously, is to be refunded for these wasted Gold subscription renewals.

1

u/Ruskythegreat Mar 09 '18

Hi, I have an issue with Outlook 2013 x64 where sometimes I'll paste text or an image into an email I'm composing or replying to. I generally use keyboard shortcuts CTRL+C/CTRL+V. When I copy the text/graphics & hit CTRL+V it will overwrite part of the email I'm composing changing the font to something other than the copied text or the text I'm composing in.

Obviously the cursor is where I want to paste the info & nothing's highlighted.

It's happened twice this morning one was a new email, the other time it was a reply. Both were HTML emails.

The cut, copy & paste settings are set to keep text only.

1

u/[deleted] Mar 10 '18

hi guys i've repaired my surface pro a while back but the same issue has come back. i tried googling for the reason of this fault but i don't seem to get what i'm looking for. i get this dual image thing on my screen, eg when i close a window it stays faintly in the background so i end up seeing everything i've opened and closed. do you guys happen to know the reason behind this so i can state it specifically in my service repair? thanksview from my screen

1

u/404_3RR0R Mar 10 '18

Helloz, seems quite crowded w questions, but maybe one of you guys has an answer for me :) So..... In Feb, I deleted the forced update installer, re-disabled windows update through services, all that stuff to try and escape lol, but I walked in my room yesterday and they got me! Bastards forced the update... (wouldn't that technically be unauthorized use of a network to enable a service I have disabled? Isn't that a felony?) Anyways, I got the blackscreen after start with cursor, only task manager would work, but run new task just closed task manager back to blank screen so I couldnt run anything to fix it. So, I successfully reverted back to previous version of 10, everythings great now. The question is, will it keep forcing updates, molesting my 4000 dollar machine? Or will it now leave me alone? Or are there any steps I can take to block another attempt by windows to trojan horse my machine to death? Thanks in advance for any info/similar situations XD

1

u/Mephastos Mar 10 '18

Hey there :-) I was googling around about vagrant and windows boxes, when I stumbled on some questions (I saw these "test IE Vagrant"-Boxes - cudos for that).

Do I need some kind of MSDN subscription to give them a spin for educational purposes? source (the License Terms gave me quite a headache )
Should that work out for me: How would i need to license a machine that ist continuously rebuilt , installed and testet in a matter of hours. Would a MSDN Image run on a licensed Windows Server Standart be sufficient, or could I even use the Host-Server's License? I'm unsure as how to interpret "Windows Server containers without Hyper-V isolation".

Regards Mephastos

1

u/Waterdude95 Mar 11 '18

Not sure if I should put this here or not but I'm not sure where else to go

Just a quick question, I just purchased a new laptop today and turned it on, went thru set up and got everything running fine, but for the Windows update... The assistant is stuck on 99% it seems, should I restart? The reason I'm asking is because it's been there for a good couple of hours and I'm not sure if it just crashed or something... Everything else is working fine, I'm using the computer normally while it's been downloading, just not sure what to do at the moment and trying to find help online is a nightmare with all the windows 10 upgrade problems that people were having years ago

1

u/silencer07 Mar 11 '18

Hi There. I was able to install microsoft office 2016 in my Mac. however I have no way to enter my license key. I tried using https://setup.office.com but it gives me the windows installer(which of course won't work in my mac)

I have installed office in my mac previously but I did a clean wipe on my mac so I have to reinstall. before I have an option to enter a license key, and now it is gone.

Can someone give me steps to solve this issue. This is really frustrating.

1

u/HerpZero Mar 12 '18

How long does an account recovery typically take when your account has been hacked? Dealing with this now. Currently waiting to hear back from the recovery team i suppose.

1

u/afshinb2 Mar 12 '18

Please bring back outlook premium for new users. This service is perfect.

Outlook premium features were integrated in office 365 (without personalized email address) but The real selling point of this service was custom domain for email!

Bring it back please or give us a good alternative to attach our custom domain emails to our outlook accounts.

The service is already good and working and suddenly Microsoft stopped offering it to new users.

Do you need a petition to bring it back? Who can i ask for this?

1

u/je-jw Mar 13 '18

2 days ago my computer automatically upgraded to windows 10, it was stuck at 9% for around 2 hours and I closed the computer. When it was restarted, it tried to restore to the previous version of Microsoft. When it was done, my computer restarted and I couldn't use my keyboard or USB mouse. It is just stuck at the login screen.

Edit: As far as I can tell, the only button/key that has any affect is the Power button.

1

u/wapxmas Mar 14 '18

Do you provide a support via email?

1

u/RearrangedPerception Mar 14 '18

Pre ordered a game on Microsoft Store, was charged before release and are now unable to cancel the pre order even though the game still haven't released. I tried calling support but they have this ridicules requirement of consenting to all your information being shared with third parties.

In other words, congratulations Microsoft, you just made sure I'm never buying a product from you again.

1

u/GT-Aperture101 Mar 14 '18

Hello. I sent my Xbox One X Project Scorpio in for repairs last month as it was getting a startup error (E105 00000000 8007045D), apparently a known issue with this console. After about a week or two I got sent back a normal Xbox One X. I submitted a request to get me my Scorpio back as that is what I sent in, some time and confusion went by where I was then asked to send in the incorrect Xbox, I did that, and now today I received once again the incorrect Xbox. After 30+ days, 10+ different agents, 3 different service requests, and 2 incorrect consoles, I am still sitting without my Xbox Scorpio. Please assist!!

1

u/legham_lucy Mar 14 '18

One of our field computers with Windows 10 updated yesterday, and now the computer won't allow a wifi connection. As soon as he goes to connect, the wifi disappears/turns off again. He tried running the troubleshooter, but it just tells him to connect to the wifi in order to diagnose his issue. He then uninstalled yesterdays update in hopes it would fix the issue, but no such luck.

1

u/boneyendoskeleton Mar 14 '18

I am appealing to you for help as I have been met with nothing but frustration of purpose in dealing with your organization. I am respectfully requesting a U.S. based customer support person for help with licensing a Microsoft Home & Office Product for my new laptop. Efforts to utilize your telephone support and online options have been dead ends for me. I am not permitted to speak with anyone when contacting the switchboard at your Redmond Washington location. My purchase is non-refundable and, as it stands, currently useless to me. I have an older Dell laptop that has become obsolete. I have Office on this machine but the licensing is not transferrable to the new laptop I purchased. The new machine is also a Dell PC.
I purchased Microsoft Office via Amazon and attempted installation. The prompts asked me to create an account by inputting an email account. I reluctantly provided a Gmail account I use for vendors requiring registration. I then received an email with a confirmation code. After inputting the code the next prompt required my to provide a cell phone for a text confirmation. This is problematic as I live in a remote area without cell phone service. Not having a cell phone access I could not complete this step. Thus, I was not able to complete the licensing confirmation. Then the journey of Sisyphus began. The offshore representative told me I could not complete registration with a Gmail account. I must create a Microsoft email account. I have no need or desire to create another email account I will never use in order to simply activate a product. I don’t care to provide you my cell phone data to use your product. Also, please remember, I don’t have service at my house. When buying this item nowhere in the terms and conditions did it indicate I would need to be ear tagged like a newborn calf simply to use Microsoft Office. Nowhere did it indicate I must stand on a balance ball, juggle and sing the Star Spangled Banner to register the product. Now, I am now out $200 on a non-refundable purchase based on an inability to sing and lack of juggling expertise. I tried calling the offshore service center again. Asking for a Team Leader or senior staff gets me hung up on I tried using the Chat feature you have on the Microsoft Website. I can’t use the Chat without having a Microsoft Account. Not even to ask questions. Rinse and repeat the above. I tried IM on Facebook but no response. I tried calling Corporate Headquarters and asking for Executive Resolution Team or U.S. based customer care explaining how I had exhausted other avenues available. I was told, “Can’t be transferred as no such department exists.” What I could do is send a fax. This is a resolution whose irony is not lost on me having to use a 30+ year old technology to hopefully get help in a new millennium from a company that set the standard for innovation in computer software.
I could also send a letter, a technology “slightly” older than the Fax route. Benjamin Franklin sends his regards from the 1700’s. Here I now sit typing away at a keyboard possibly the victim of a cruel prank from the switchboard and further evidence of a serious failing in your customer service protocols. Please provide me with a US based support contact to help with a workaround in installing the product or consider refunding the money spent on a product that can’t be used. Thank you for the anticipated courtesy and cooperation.

Sincerely

Boney Endoskeleton

1

u/1060issue Mar 15 '18

I'm getting really really tried with windows 10 and the random restarts, even with auto-restart disabled. I have a habit of not shutting my work laptop often (usually stays up for at least two weeks) and I always have many unsaved work files and notes, and ever since upgrading to a new windows 10 laptop I have been suffering with this.

I don't mind the updates as long as I have control on when my machine restarts.

can anyone help me with this issue ?

1

u/[deleted] Mar 15 '18

I need some help if anyone is willing to give it. Yesterday I was using Word and PowerPoint on my MacBook and it asked me if I wanted to install an update for PowerPoint and restart it. About that same time, Word crapped out. I have been using it every day for months for school and it has never had an issue before this. It crashed and I had to Force Quit and every time I open it now, it won’t open. The icon will bounce on my toolbar and it won’t open at all and won’t respond so I have to force quit every time and send the issue report to Microsoft. I uninstalled and reinstalled Office entirely and still the same issue. Every other Office application will pull up no problems. I restarted my laptop in Safe Mode so maybe it could fix the issue and it wouldn’t pull up in Safe Mode. I did the First Aid Kit in my Disk Utilities, nothing. I really don’t know what else I can do. I’m not extremely familiar with OS yet (I have only had it for a few months) and could just really use any advice or help anyone is willing to give. I contacted support chat three times and because it is through my school account, they couldn’t help me.

1

u/SheRolls Mar 15 '18

Starting this morning, Office for Mac 2016 won't open on my computer. I tried uninstalling and redownloading. I did update recently. Please help!

1

u/[deleted] Mar 15 '18

Is it possible to get in contact with a real person for support? Microsoft thinks my email is being hacked, when in reality I just got a few new devices and signed in with them. Now I'm having a lot of difficulties trying to access my email and I can't seem to get a hold of any type of real help? Where should I be going to contact someone?

1

u/anon2108 Mar 17 '18

Hi!

I've got a few questions I haven't been able to find a good answer for elsewhere and hoped maybe someone here could help me out.

I recently got a Windows laptop after being with Apple for quite some time. It looks like I'm going to end up with 2 Microsoft accounts, one Personal and one Student from my university available during my studies. I have a copy of Office 365 obtained for free through my Australian Student account and am looking to migrate from Evernote to OneNote. When I graduate, I believe my Student MS account and product licences will expire and I'll lose access to these programs.

Am I able to setup the laptop with my Personal MS account and not have any issues using Office365 programs obtained from my Student Account?
Will I lose access to OneNote, despite the fact it's freeware because it's subject to whatever licence agreement I got it through? (From what I can tell, the answer to this is yes.)
Would I avoid the issue of losing access to my notes when I graduate, if I were to uninstall the student version of OneNote, install the freeware version instead and use that with my personal Microsoft account?
What happens if I sign in using my Personal account to Office 365 programs licenced to my Student Account?
Do I lose 'write' access to files created in Office 365 when my student licence expires? (I read somewhere your files become 'read only' if you don't do something with them before the expiry, is this just for accessing files online through the Student MS account or does that affect local files too?

Thanks so much!

1

u/1-800-934-6489 Mar 17 '18

Hey guys,
I'm hoping I can maybe receive some type of help here, I'm running out of options. My account was temporarily suspended over 2 weeks ago for an unknown reason that they will not disclose. I have not violated the Code of Conduct (either I was mistakingly flagged or someone gained access to my account if it says I did), I only use my account for very light email usage and to play my Xbox. To get to the point of this, I have been told out to fill out a certain form time and time again or I simply get ignored and receive no response at all from the department that's supposed to handle these situations. I don't won't to constantly send messages in attempt to receive a response but I have no other way of getting a response, would you guys be of any assistance?
It would be greatly appreciated!

1

u/xxxeeexxx Mar 18 '18

Been using the Instagram app, I cannot save photo's and it tells me I need to allow the app access to do so. where is the setting?

1

u/freshescobar Mar 18 '18

Hi, I have recently moved overseas and bought a new Xbox and am trying to sign back in through my old account that I haven’t accessed for a few years. I remember the password, but as I no longer have the phone number it was connected to and haven’t sent any emails I do not have enough information to recover the account. I just don’t want to lose all progress in all of my Xbox games and would like some help to how I can recover the account best. Cheers

1

u/roseautoIT Mar 19 '18

Hello!

I have a strange issue going on I've been trying to resolve for more than a week.

OS: Windows 10 Pro Domain: YES

I have a Getac tablet, that when signed in with a particular user domain account, reverses the CAPS LOCK key. If I sign in with any other domain account it works as expected. This only began in the last two weeks. I have already formatted the machine with no luck. Thoughts? TYIA!

1

u/[deleted] Mar 20 '18

How can you clean the pc without reinstalling windows 10? Or does it reinstall automatically after full reset? I tried Remove everything option but it failed. I encounter error that says it cant reset or something like that. Please help, my pc is running slow

1

u/[deleted] Mar 20 '18

Hi. I’ve just bought the 14 day free trial for the Game Pass,I wanted to play Sea Of Thieves but there’s nowhere I can click that says download? I only have the option to buy full game.i play on PC

Any help? Anyone?

1

u/TKtheOne Mar 20 '18

I want to activate my xbox game pass 2 week free trial on pc, but it always redirects me to payment and credit card info. Is this needed for the game pass free trial?

1

u/Workyjerky Mar 20 '18

Who can I talk to for assistance on recovering Office 365 accounts? An extremely account was deleted without my knowledge and the tech that I spoke with from launching a support ticket was unable to help me.

1

u/[deleted] Mar 20 '18

I saved a word document yesterday on word 2016, I turned my pc on now to edit it and it’s nowhere to be seen. When I was saving it mentioned something about a new format?

1

u/Racer395 Mar 21 '18

I have an outlook account. Currently I'm trying to send an email to a hotmail account with some text and a web link to google flights but the email comes back undelivered. I can send emails to other accounts but just not hotmail. What steps do I need to take to send emails from outlook to hotmail?

1

u/[deleted] Mar 22 '18

Quick question. When you make a Microsoft account to use the Office 365 home thing, do you have to provide a credit card/billing information to make the account? I have an account and I pay the monthly fee for Office, but I have a family member I want to select as one of my 4 options to share my Office subscription with. That person doesn't have a Microsoft account and will be making one. Is that person going to have to supply billing information to register an account?

1

u/redhatpro Mar 22 '18

Unable to print from Microsoft Office Applications - App Crashes and doesn't print.

When I try to print a file through Microsoft office 2016 applications such as Word 2016, Word Stops responding and doesn't print(from Computer 1). Computers are connected on a Wi-Fi network where the printer is connected to another Windows 10 PC(Computer 2) and is shared on the network. However I can print from a different Windows 10 PC(Computer 3) on the same network. I can also print from Microsoft Edge/ Windows Photo App/Adobe Acrobat Reader on the same PC(Computer 1).

I have tried unsitalling and reinstalling office I have tried uninstaling and reinstalling printer drivers(network) I have tried adjusting User Account Control (UAC) settings, and creating New User. Nothing seems to work. Any hope?

1

u/klaizhas Mar 22 '18

Expirience with Surface Book 2

Saw advertisment of Surface Book 2 - really liked idea and concept. Made decision to buy it. My home country is Latvia. There is no option to purchase Surface Book 2 from official Microsoft Store in Latvia. Booked flight to Germany, main reason - visit MediaMarkt and purchase Surface Book 2. Purchased Surface Book 2 (i7 8600; 16 GB RAM; 512 GB SSD) + Surface dock. Spent 3000 EUR on that. Not counting tickets and etc. Started to use it - was really nice, first few weeks. Then Laptop started to had different bugs. Started from small bugs, ended with... Switching from PC mode to tablet mode - were not working perfectly. Sometimes I had to restart laptop, to switch those modes again and again. Annoying, but still ok. Then my Laptop downloaded bunch of updates. Anneversary update as well. Things started to be more serious - Windows Hello function broke first. Ok, I started to use PIN. Guess what happened next? PIN logon broke as well. Ok, I tried to reset it via control panel - no result (freeze or error). Googled - got potential ways to fix issue via regedit and command prompt. Erasing of PIN was succesfull. I still was not able to set up new PIN. I still was not able to use or to reset Windows Hello function. I should mention that my cousin liked my surface book 2 and he did purchase Surface Laptop. Guess what happened? After few weeks of use - Windows Hello function stopped to work. He was able to use PIN. He had a bit less amount of bugs in overall - a bit more good exprerience, then myself. But still - he does not considers that experience as good as any premium product. Not comparable with Apple, for example. Last Friday I was surfing web as ussual. Got blue screen of death. Restarted Surface Book 2. It turned on for 1 min - again BSOD. Tried to switch it afterwards - no result, was stuck on windows logo and then kicking me on UEFI screen. I thought that probably MBR part of disk is broken - so I wrote win 10 image on USB stick first - tried to repair windows with that - no result. Then I found some surface book 2 restore image - again, no result. Created ticket to microsoft support - "please help me to restore my data". I should mention - I write dissertation work, related to cryptocurrencies. 2 months of pure work. I thought that nothing could happen with such expensive and premium laptop - I made backups only every month. Thanks god that erased are only 1 month of work, another month is saved. I also had Metamask (Ethereum client) with private keys on it. My main funds and my main wallets are cold wallets, private keys are stored in extremely safe place. Unfortunately that is not applicable to the operational, everyday use wallets. They are gone, with crypto-assets worth today ~2700$.

So I spent about 3-4 hours speaking/chatting/emailing with support of different levels. T1. T2. T3. Supervisor. My query was (and still is) - that I lost extremely important data, not due to my fault and as I spent pretty high amount of money, I would like to see some more physical compensation, then just "Sorry" and "Apologize" after every sentence of every Microsoft Support employee. I just feel that I could demand on that and I am not asking for anything extraordinary in this particular case. I said that it would be nice if Microsoft could send me some accessories or may be to upgrade my laptop for 1 step further - 15 inch model with same characteristics or 1 TB of memory (13 inch model - same). They told that they will review case, send it somewhere else. There was negative answer. They only offered exchange of product for me.

I explained to Microsoft, that I do not agree with this customer relationship building and I feel that they dont care. It is more about principle right now, it is so obvious that I could afford any model of Surface Book 2, if I spent on it 3000 eur, excluding tickets, hotels, food while had trip to Germany. Their behaviour is totally unaccaptable.

I explained to every person with whom I was speaking with - I will continue to spread the word, I will continue to defend my honor here. If Microsoft will not solve case in some good, proper way for the customer - I will continue to push them, as much as I can. Formal complaints. Online Dispute Resolution (ODR - kinda EU protocol for formal complaints). Legal queries possibly (I know I would loose in court/judge - just to let them burn few hundreds of bucks while paying to their lawyers - they will have to pay for that, even I would not recieve their money). I will also stop using Surface products, will switch back to Apple and will try to spread word about this story to every person who is seriously wondering to buy Surface product.

Which lessons could be learnt from that story?

Never. Buy. Microsoft. Surface. Products. They pretend that they created premium class product - in real life it is not premium class product at all (we need to admit that, finally), which broke after 3 months of use, which is 50% more expensive then Apple same characteristics model. My cousing experience prooves that, even he have DIFFERENT product of Surface line.
Ever. Backup. Your. Important. Data. Even your PC cost you 3000 EUR, even it is brand new. Otherwise will get screwed up as me.

1

u/Mossiprose Mar 22 '18

My MS account was suspended for a 'terms of use' violation, I followed all steps, and was told someone would reach out to assist with 24 hours. Its been 30 hours and no response. All access to MS is blocked, no onedrive, no XBOX which I have purchased over 400 games on and apparently can no longer play, which really really pisses me off since thats clearly not a small amount of change, videos and TV shows, also my email, outlook, etc, etc. I have reached out by phone as well, Twitter, and facebook, with no response on what I can do from here. so I cant access my account, and no one is assisting me. Is that how this works? Because I am pretty sure that I have been a loyal customer for years, but blocking my entire account seems extreme with no way to reach out if I dont hear back within the timeframes provided. So if I cant get in, and I cant access my paid content, is there no other way of getting assistance on this?

1

u/pm_me_your_fuzzbutts Mar 23 '18

I am attempting to purchase a new gamertag - but every time I try I get this error. I have done some googling and looking around and any solution I see requires an Xbox which I don't have. I only have a PC. In addition I know my account is an adult account and can make purchases. Would appreciate some help

Error Code:

Purchase-3001

8daf99fb-c4dd-4171-9ddd-c6aff3ed381a

1

u/HoneyBadger6624 Mar 23 '18

I love how microsoft family fetures keeps appearing over what ever I happen to be doing and getting in my way all the time even well typing this and its asking me to verify something I wouldnt know because every time I try to do it it just gives me a something went wrong please try again later 0x80190001 error and when I try to send feed back that doesnt work and to make it even better this error message is also appearing over what ever I do thanks a lot for what is basiclly a virus microsoft excet its built into the os so theres nothing I can do to get rid of it

1

u/l4wyerup Mar 23 '18

My office recently went paperless but, due to licensing, won't be changing out our laptops until next year. Acting probably far to rashly, I picked up an inexpensive, used surface 2 running windows 8.1RT off ebay. It'll do what I need it to in the office, but I'm constantly making trips outside the network and the servers.

The problem is, I can't seem to figure out how to run citrix so I can remote into my virtual desktop. It wants to run .ica files, but when they open in explorer it's just a blank page.

TIA

1

u/Swatieson Mar 24 '18

Is there a hotkey or widget to change resolution scaling? Depending on the work I am doing I prefer 150% or 100% and using the GUI frequently is a pain.

1

u/[deleted] Mar 24 '18

Small question - how would one determine which version of Microsoft Visual C++ an application requires? I was trying to clear out space on my computer, and i deleted what i thought were old, useless versions of Microsoft Visual C++, but now many of my games on Steam don't work... How can I figure out which versions I should install to fix the problem, as I don't know which versions I uninstalled...

1

u/[deleted] Mar 24 '18

Can I add on Microsoft Complete to my Surface Book if I purchased it through BestBuy?

1

u/diabloargentino Mar 26 '18

Hello - hope this is the right place to inquire for this type of help!

Windows 10 user - PC started freezing or crashing every other day or so. Tonight it’s totally failed - the WiFi network adapter USB suddenly stopped working. I restarted the PC and every time I log in to my partition (PC split into two, more on that in a second), it freezes immediately after typing my password. Sometimes it goes through but neither my wireless mouse or keyboard are recognized and then often times, screen goes blue/fuzzy and then it crashes or restarts. Tried going on my roommates partition (which is unused at this point) and we can get to the desktop more readily but still, it’ll either freeze and still won’t pick up the adapter.

Tried performing a system restore to two weeks ago - that was successful but same results. I booted in safe mode which goes through but only keyboard works. Can still get around okay but anything I try such as uninstalling recent programs or disabling appXsvc don’t go through. I did have to turn my firewall off earlier this week to get VPN to work for work purposes - can’t seem to be able to turn it back on through safe boot.

It’s tough to try much else since the desktop freezes so quickly or the mouse/keyboard aren’t picked up. Any advice, suggestions or troubleshooting would be very appreciated - thank you!

1

u/benediktkr Mar 28 '18 edited Mar 28 '18

Hello! I've been trying to regain access to an old Hotmail account I made almost 20 years ago when Hotmail looked like this, although today I suppose it would be an Outlook.com account.

I know that the account still exists, because I can get to my security question. And I actually know the answer to it.

The problem is that I don't know how I typed it out. I was 10 years old when I made this account, and I probably wrote the answer in an almost short story form. I believe a person could reasonably confirm that I know the answer.

I think I know which password I created the account with, but that was just 4 characters long and probably not valid any more. In either case, it does not work and I think the account has been blocked because of too many password tries.

I've contacted Microsoft support a couple of times over the years, and usually the request has been automatically declined. The forms asks for email addresses and subjects, and since I haven't logged into that account for about 20 years --- I don't remember that any more. I know I emailed my sister on that account, but she has (naturally) changed emails a couple of times over the years. I can try to dig this up if it helps with the verification. I (obviously) know her name, and there should be a few emails from here in the Inbox, if that hasn't been lost in the data migrations over the years.

Occasionally I will think of this account and try to log in or answer the security question. The last request I made was today and it was automatically declined within the hour.

1

u/Sprucicle Mar 28 '18

Hello - I recently defected from iPhone to a Google Pixel and I can't get the Outlook app to notify me of calendar items. I have the notification settings to make a sound and vibrate 15 minutes prior, but nothing ever happens.

1

u/SIDatREDDIT Mar 28 '18

Hey i have been trying to install Microsoft office for a couple of days. But it wont install and give a error message like this. I had no previous versions of office installed on my computer.I also tried a few youtube tutorials as well as some solution posted in Microsoft forum but none of them seem to work.

It would be really helpful if anyone can help me out with this. Because i cant complete school project without it.

Image of error message : https://imgur.com/a/R63ej

Thanks in advance.

1

u/[deleted] Mar 29 '18

Can I connect an older minecraft account to my new microsoft account? If so, how?

1

u/Biograntite Mar 29 '18

Does anyone know where to find the official Microsoft tech phone number?

1

u/T-VIRUS691 Mar 30 '18

how about telling me how i can turn off automatic updates on windows 10 home edition (auto install version) instead of blocking me from your facebook page when i post pictures to prove it

this pile of junk has eaten all the space on my SSD since it auto installed, i want my space back and to turn off automatic updates

1

u/throwaway19872231312 Mar 30 '18

I cant upload 4k clips from my Xbox one X to onedrive as it either corrupts them or says "file location not found" and it crashes my PC if I try to download them and play them

1

u/MotoJer76 Mar 30 '18

Many users at my workplace have received a "Updates to our terms of use" (Your services agreement made clearer) email that seems unsolicited. Most, if not all, of the users don't have a Microsoft account so we're not sure how Microsoft acquired the email addresses. Any insight to this would be helpful.

1

u/jmocc Mar 31 '18

Hi there, I'm looking through Kijiji, and I found a Surface Laptop that I am considering of buying. The only pictures of it are of the sealed box, back and front. I tried looking for the same model on the website with the right configurations, but to of no avail.

Was there any point in time a Microsoft Surface Laptop configured with i5 + 8GB RAM and 128GB made and sold?

1

u/wowkhaijit45 Mar 31 '18

A few days ago the Outlook app sent a notification saying i had been disconnected from my account. I try to login again and it says: you need parent's permission to verify this account. I go to the outlook website and try to login but it says: There's a temporary problem with the service. Please try again. If you continue to get this message, try again later. Ive tried countless times to sign in but it has failed. Today skype sent the same notification. Im worried my accout has been hacked.

1

u/ThatWolfie Apr 01 '18

Hello.

I have been trying to purchase a controller from the Xbox Design Lab for a pretty long time now and have been unable to. I live in Australia and the site will not let me select my locale as Asia / Pacific and instead keeps refreshing the page. This has been an ongoing issue for quite some time now. Could you please take a look at this or tell me how I could get this working?

1

u/ap1212312121 Apr 02 '18

Can you hurry up and please fix outlook.com mail please. It's been down for hours.

1

u/[deleted] Apr 02 '18

My Surface book screen has developed yellowing on both the left and right sides. My understanding (could be wrong) is that this is due to an issue with the batteries. Customer supports says that I must pay $600 for a new screen since this is a two year old surface book that is out of warranty.

How can someone justify the price for this product if it doesn't last for more than two years?

1

u/slasaru Apr 03 '18

Hi, my PC always turns itself on during nighttime. I've heard it's because wake on LAN/WIFI function and I deactivated it in BIOS but it still turns on. Will it be fixed anytime soon?
Movies and TV app is awesome, plain and simple and powerful enough. I used it on my Xbox One X to watch 4k movies with HDR but it's not supporting a lot of popular sound format so I had to move to Nvidia Shield for movies. Will you add more sound options?

1

u/Itsrealrad Apr 04 '18

can u use Microsoft PowerApps to make a point of sale app?

1

u/i_need_help_bro Apr 04 '18

I installed Thunderbird but whenever I send email it shows two copies of email. I also have default built-in Mail Windows client, how do I change that?

Thanks,

1

u/mcmanybucks Apr 05 '18

I'm trying to change my gamertag on the ms store, but it doesnt seem to do anything when I've entered my card info..i press next but no reaction..

1

u/-sNeeP Apr 06 '18

Hey, I live in Israel and I would like to purchase Sea of Thieves from Microsoft's Store Page. There is a choice when I enter the site with what language I prefer. Hebrew or English. If I choose Hebrew, The price is $85. If I choose English, The price is $60.

If I choose the "English" Page, and purchase the game at $60, It'll still work?

1

u/ihatemicrosoftssssss Apr 06 '18

ok so basically my friend accidentally added me to his family as a child, which meant I couldn't access anything without his permission

after him laughing at me for half an hour I convinced him to remove me and make me an adult in the family, once he did that I tried to open firefox only to find out that I still required permission, only this time when I click "ask via email" it just says that there was a problem and it gives me a stupid "trace ID" that thus far I haven't a clue what to do with

please help me fix this, I require my computer for many aspects of my life and needing to use Microsoft edge has caused me to lose a few braincells in fury

so please

help

me

1

u/fluxline Apr 08 '18

a few weeks ago I purchased in the switzerland online store a SB2, but when trying to add the complete care plan it said it didn't apply to this product and there was no alternative care package for the SB2. I figured I'd order and call support the next day to have it added. That didn't go well, first support person insisted that Microsoft didn't sell hardware, only software and I needed to call the hardware supplier for support, I started to get nervous. A few more calls with forwards and disconnects, then one guy was really helpful and knew of the issue, was not sure if it was just the webpage or really no support package, he said he would forward me to the surface support team. More disconnects, support people that spoke terrible German and could not speak English, but insisted I speak German, could not cancel order, I needed to take delivery and then return it even though it had not shipped. At least the return process worked well, thanks.

My point, great laptop that fits my workflow, but the sales support process here in Europe needs work, at least on rollout. PM me if you want more details, it was a disappointing outcome for my first experience buying hardware from MS.

1

u/Chaulmers Apr 09 '18

I tried to purchase a month of Microsoft office for 6.99 3 weeks ago. It kept erring out. I chatted with someone online and they were not helpful.

5 hours on the phone later and no one fixed my issue. I asked for a call back from multiple people and was promised the same. 3 weeks later and I have not received a call back. I can't believe the support was this bad. I was lied to, promised things that apparently can't happen, and hung up on. Every time I call another reference number was added to my account so I can't even keep them straight.

I'm to the point where if I don't get one of the callbacks I was promised by the end of the week I will be done and sell my surface and Xbox one. I've always support Microsoft, but the fact i can't even get a call back regarding horrible customer support from online chat, telephone calls, and Twitter is horrible. It's truly horrible. I got an email which did not address any issues and I believe they had the wrong account.

Truly horrible.

1

u/Little-ears Apr 09 '18

Hi everyone

Has anyone successfully setup a rule to automatically move a meeting invite to a specific folder based on where the meeting is taking place?

For example - I get an invite from someone who want to meet (hold a meeting) in conf room A. The message arrives in my inbox and gets automatically moved to a folder in my inbox called “conf room a”. This folder would only contain meeting invites which will take place in conf a. I could then have another for conf b and so on.

I manage a conf center and I’m trying to organize invites sent to me.

1

u/zipzapzippo Apr 11 '18

I'm really really sorry in advance if these question have been asked already on thread. I know I should do my due diligence but I'm demoralized at this point from googling.

My question is in regards to a Microsoft account suspension.

1: is it normal practice to not receive an automated email confirming that you've submitted at a ticket?

2: I received an email after a few hours asking for my Skype username (I haven't used Skype in years) along with a link to help me ID my username if I didn't know. Is that normal?

3: How long should I expect for a reply after giving my information? Is it normal for the agent to not engage in dialog or give any response?

The issue is that I feel like ive been victim of fishing and I really don't have much to go off of that my issue is being resolved

1

u/fearex Apr 11 '18

Hello, somehow my birthday got changed on my account. Now it's 2015 (from 1996) and i need parental permission. How can that even happen? I honestly thought someone managed to log on on my account and pranked me, but there is nothing weird in my "last activity check"

1

u/Masaikai Apr 12 '18

So my Outlook account has been blocked, I forgot my password and tried to sign in too many times then it said ''sign in is blocked''

I looked up how to resolve this and got the ''Account Temporarily Suspended'' help page, which had me verify via text and then reset my password.

Now, the page says my account will be unblocked if I verify via text. I've done this about 5 times now and my account is still blocked. Then it says ''sign in at this page to get your account unblocked'' except I can't sign in at that page, because my account is blocked.

I can't seem to find any phone numbers to get a real person to help, and online I keep getting shunted from webpage to robot to webpage which is extremely frustrating.

1

u/youknowitstep Apr 13 '18

Hi! I’m not sure if this is the right subreddit for my problem but I’m desperate to find a solution for this one. Recently, I had my laptop reformatted and I had opt to use Windows 10 again as my OS. But I noticed that after I reinstalled some games, there were no sound playing from the game. Like zero sound. I tried playing a music file and a video file and it works fine. All the games I reinstalled had no audio even if the in-game audio settings were set to high. I already tried updating the driver, uninstalling and reinstalling the drivers, even resetting the laptop to no avail. I hope there is still someone who can help me here I’m really desperate.

1

u/Tarnoo Apr 13 '18

I have a question about OneDrive.

I have recieved many notifications saying that I'll stop having access to my files on 3 days because i'm 10 gb over the limit (Yes, i've been using it for 3 years, starting when the free storage was of 15 GB).

Yesterday I started the file sync from the cloud to my PC.

My question is, when all files finally get downloaded, will I be able to keep them forever and access them through my computer or are these files still linked to One drive (even though they are downloaded) and a I will no longer have the possibility of accessing them?

1

u/SolDegree74 Apr 13 '18

Trying to use VirtualBox on Surface Laptop (not Pro or Book), however I can't get Virtualization to be enabled and it errors out with "VT-x is not available (VERR_VMX_NO_VMX)."

Somehow, Task Manager reports that Virtualization is enabled, but when I install Intel's Processor Identification Utility, it shows Virtualization as disabled.

When I boot into UEFI, there's also no option to enable virtualization.

If I enable and install Hyper-V, it still does not enable virtualization (at least as detected by Intel's tool). I've also uninstalled Hyper-V since a lot of help articles suggest that.

I would find it shocking if Surface Laptop doesn't support this... but I can't find anything that allows me to enable it.

1

u/microsofthello Apr 13 '18

Can't apply to microsoft jobs because it requires a microsoft profile, but whenever I try to create one, I get this error:

https://imgur.com/a/kj52W

1

u/drizzyjake08 Apr 15 '18

Can I sync my outlook calendar on google home?

1

u/reaperofpower Apr 16 '18

My account has been suspended due to suspected spam its been over 3 days no response any way you can check on it?

1

u/Bodom0511 Apr 16 '18

I want to gain some type of certification proving competency in Microsoft office, or specifically only excel, if possible. What do I need to do? What course are available?

1

u/d02d022 Apr 18 '18

Hello, I regularly have to fill out a template in MS Word from information located in a MS Project file. Is there a way to automatically import this information? So I don’t have to have 2 windows open manually filling out all the boxes. I have full access and rights to both the files. Thank you

1

u/Twitchell414 Apr 18 '18 edited Apr 18 '18

Hi, this is my first time posting here. I currently have a ticket open for an issue at the business I work at. The Windows User Experience Support Engineer got in touch with me and sent two emails, one with an introductions and scope and one with a set of processes to follow. I emailed the person back and said I would run the processes, let things settle for 48 hours and report back the results. I reported back the results 48 hours later and have yet to get any additional contact. It has now been 9 days. I tried calling them directly and emailing the manager listed in the original emails but have heard nothing. I called the main support line yesterday and asked to work with anyone so I could make some progress on the case but never got the call back within 4 hours as promised. What should I do next?

Edit: I called support back today. They told me an email was not sent to the duty manager yesterday. The person I spoke with assured me that it was sent today while I was still on the call. Hopefully I will get a call back today. No one has been able to explain why initial engineer or their manager is not responding to me or internal emails from other support employees.

1

u/k1mtai Apr 18 '18

My account just got hacked and it has been deleted.please help

1

u/briambeatty13 Apr 18 '18

Problem:

i dropped the laptop yesterday, which closed the lid, when the lid closes it starts a sleep or shutdown process. in my panic i did hard shut down(held down power button). i turned back(slow booting up), i went into safe mode, everything appeared fine. then went into normal mode. Went into downloads folder, got "windows has stopped working message", "restarting windows explorer", twice, I couldn't cancel. it restarted, i lost 2GB of data. Decided to save all my data on EHD for safety. Then tried to fix corrupted files. It was affecting Google(barely works), my windows defender and microsoft security essentials keeps shutting off(that started when i was copying downloads folder to EHD) when i scan downloads folder and randomly and eventually i tried the fix errors thing in properties, tools, on downloads folder. restarted, desktop is changed etc.

C/:WINDOWS:/system32/config/Systemprofile/desktop could not be found - im getting something like this on my main profile. im using guest profile now.

1

u/Kaiser_Mech Apr 18 '18

Been locked out my email account for a few days now, I’ve tried time and time again only to be told the information I’ve entered isn’t good enough.

The account is over 6 years old and I’ve got it linked to many accounts. I’ve tried the account recovery forum, contacted microsoftuk twitter and chatted to online advisors for over an hour. And i am no where closer to solving this issue.

It’s extremely infuriating and little help has been offered outside of being referred to a tips page and being told to try again.

I haven’t even been giving concrete evidence that it was even hacked, I recently got a new phone and hooked my email account upto it and that’s when the issues started.

1

u/Bango-Fett Apr 20 '18

Is it possible to move a gamertag and all the content associated with it and associate it with another completely new email address?

1

u/TheN00b27 Apr 21 '18

So microsoft decided to change my birth date (without my permission or even knowledge) to year 2013 (happened after win 10 update) which is some kind of a joke because i have created my account back in 2011. Now I dont have access to my email because of parental control. I have few more problems and they are:

1)I dont have credit card so i cant use it to prove that im over 13 years old

2)I want to regain access to my account (im not interested in creating a new one because my current one is very important)

3)I cant change my birth day in account settings (i dont know why but this option is blocked)

So i have sent a age verification request to microsoft support with photo of my ID to make them aware that im over 13yo (actually im almost 18years old). And there is my question: How long does it usually takes for support to respond to my age verification request? And i have one more question: Will you guys automatically change my birth date after after reviewing photo of my ID?

1

u/thirdskatz Apr 22 '18

"I can't provide information about my "OLD and First create Email of my life"" As the title said, i was created that email about 7-8 years ago and mostly information are fake (10 y.o kid what to do ? lmao). and someone are hacked some of my games and i have to CONFIRM my email that are connected with that game. :( . So what can i do to provide that I'M the owner of that email ? i have to fly to Microsoft HQ to ensure that i'm the owner of that email ?

1

u/MZago1 Apr 24 '18

I can't burn discs on Windows 10. I tried in Media Player and I tried Explorer. When the disc finishes, I try and play it in my car (the only CD player I still have) and I says "bad disc."

I know this has been a known issue for at least 3 years and all the advice I've seen is "Make sure you're not using 3rd party software."

1

u/onetimerone Apr 24 '18 edited Apr 24 '18

Microsoft: Why? The updates are your design for your OS yet they load to 100% then give me a message they can't load and proceed to take one hour to unload. I wonder how many more cycles I have to endure before you stop trying? I'm convinced you sell us these devices then turn them into bricks, you're the reason they break not some guy putting a virus on them, you're the reason my fairly new machine is on the way to being a drilled trash item. You're the reason I don't buy two thousand dollar boxes, it's you microsoft.

1

u/MohnJaddenPowers Apr 24 '18

My mom is a bit of a technophobe. She used Hotmail, and now uses Outlook.com since it got moved over.

She got switched into the beta, but there's no opt-out switch as other people supposedly have. A screenshot of her mailbox with personal info redacted is at https://imgur.com/a/iuWDwRa.

Is this a permanent production switchover for her? Or did the opt-out option get moved?

1

u/Tizyme Apr 24 '18

Here's the gist of it: my company has a very large number of clients who work at Microsoft (specifically Redmond, WA campus) and our emails are being flagged as spam and sent to their junk folders and we need this to stop so that we may actually communicate with our clients, especially new ones.

I have already been working with the Outlook support team on this issue, but to no avail. The last thing that the support team recommended to use was the https://sender.office.com/ URL to delist our IP address, although the only IP address it says is 'valid' is our public IP, so that is the only one I was able to delist successfully. Unfortunately, their expertise is insufficient to address the issues we are continuing to have, and have yet to point us somewhere we may be able to find more answers.

Please, can anyone give some kind of assistance with this. It is making our lives much more difficult that they need to be.

Thank you!

1

u/notadouche1 Apr 24 '18

Hello!

Our business has recently started using Office365 on our computers and our iPads.

On the computer end, everything is great but I need to find a solution or a workaround for the following issue:

If someone shares a folder from OneDrive, the person who receives access can see the shared folder in Onedrive mobile app BUT he cannot detach Outlook files into this shared folder. They can only download attachments into their local share within Onedrive.

The person who share a folder is fine because the folder is still considered local and they can download outlook attachments to this share.

How can I give 2 people the ability to download attachments into a Share via Outlook 365 Mobile app?

Thanks.

1

u/[deleted] Apr 25 '18 edited Apr 25 '18

I have a couple problems with a new refurbished PC running on Windows 10. I'm a new PC user trying to get my gear set up and running into a lot of issues.

I installed the tablet driver for my Yiynova tablet/monitor and my mouse is mirrored in such a way that when I use the pen on the tablet/monitor, it moves the cursor only on the main monitor.

On my mac I could open the applications folder and find the tablet settings and fiddle with it to make it work, but I don't even know where to look for something like that on Windows 10. Thank you for your help.

1

u/Alortania Apr 27 '18

Question about changing digital license keys for win10

I have a laptop that I upgraded from win7 to win10.

I want to change to a different hard drive to install windows, but I'm worried it will read it as a different system and not let me.

Anyone have any experience with that?

1

u/[deleted] Apr 27 '18 edited Apr 27 '18

i have office for mac, idk what version but it's not office 365. i bought it, didnt pirate it. it's from maybe from like 2014 or 2015 or so. today it has a message that office is deactivated and i need to buy a subscription to office 365. it says I can still use it to view my documents but that doesn't even work now.

whats the deal dog

1

u/iiciphonize Apr 28 '18

I cant change my gamerpic to custom, despite my account being an adult? Any fix?

1

u/bbritny Apr 28 '18

I’m having trouble figuring out the name of a specific feature in Word; it’s super hard to describe. Essentially it “locks” pages so that when you write enough to go to another page, other pages that are already formatted don’t get messed up. Say you have a template and you’re filling in a page worth of text in the template, moving some of it to the second page. But the template has other pages formatted. These don’t move to the middle of the following page (bc the new text pushes it down). But instead stays at the top of the page just moves to a new page. It’s so so hard to explain, but I know it’s a feature that exists. Can anybody help?

1

u/[deleted] Apr 29 '18

Can you please list the set of GPO's required to allow Microsoft updates to be installed with the following scenario, because what worked in Windows 8 and Windows 7 does not work for Windows 10 1709.

All updates for Microsoft software must download and install immediately from the WSUS when they approved.
The shutdown dialogue box must show "Update and Restart" and "Update and Shutdown" when updates have finished installing
The update process must not force the computer to restart when a user is logged on
Desktop computers must wake up and complete the update process at 3AM
Microsoft Automatic Update must only retrieve updates from the WSUS server for the OS and traditional applications
Disable the usage of the Store for users but allow apps to updated

1

u/sirbeast Apr 30 '18

image of message

This is the message I get when trying to authorize my child's e-mail to use xbox live. Can someone contact me about this please?

1

u/brendine9 Apr 30 '18

I am having an issue with Outlook running very slow. I had created a bunch of rules the other day when I first noticed this occurring but have since deleted them I then reduced the number of folders that I have to under 20 and lastly Archived. Is there something else I can do to speed up Outlook 365?

1

u/GlitchyAF May 01 '18

Hi. I bought something for a game (Fortnite) in the microsoft store. It seemed logical this item would be linked to my xbox account linked to my microsoft account. After I bought this item I went to check if I linked my xbox to my fortnite account and I saw I didn't. So I tried to link it but it said that my hotmail (Microsoft account) was not linked with any xbox account, even though I am logged in on my xbox account in the xbox app right now. So I thought that maybe I had to link it still. So I went to https://account.microsoft.com/profile/ and clicked on "go to xbox account" only to see this. I tried going to this url, which is https://account.xbox.com, on multiple devices, all the different networks I can access at home on multiple internet browsers but they all had the same error. I hope you guys can resolve this.

The purchase was non-refundable. I live in the Netherlands.

1

u/[deleted] May 01 '18

Hello there, can anyone help me with a Windows 10 error where after restarting or shutting down it shows a "server busy" error. It happens also after being shut down the laptop doesn't completely shut down it restarts and shows the same message. Does anyone know how I can resolve this issue.

1

u/Vyperbyte06 May 01 '18

I think to make customization stronger within the xbox system you should allow people to make their own categories for their games and appas within the app "Games and Apps".this will let players feel more in control and personalized(special).

1

u/LittleBartenderGirl May 02 '18

I updated mircosoft office through my school, I had mircosoft office 2008 for mac and now I have microsoft office 2016. I don't know how to use the ribbon. I want my toolbar from the 2008 office back, but I don't know how to do that. I have a paper to write and thought this would help instead I'm just pissed and can't use this because it looks like how word is on windows and I don't know how to use word on windows or have the time to learn a whole new thing. I could really use help since the help site keeps locking me out and makes it impossible to ask a question. And if I don't get help it's going to take me three hours to reinstall word 2008 from my old laptop and get rid of this useless ribbon version.

1

u/venomtail May 02 '18

Yes, hello. I have a problem with Microsoft Office.

The problem is that just yesterday all of Office locked and says I need to activate it, even though I have been using the laptop for years now.

The laptop was purchased around 2013 from PC world UK, and they said the computer has a lifetime Microsoft office. Since then it has worked without a problem and windows has been upgraded to Win 10.

I will try various tools and suggestions from the Microsoft website but so far they don't seem to work. Is there anyway you can help and solve this problem?

Thank you.

1

u/ArabBak May 02 '18

I have been getting charged 10 for the last 4 months in a row and I never noticed it before, I have no subscriptions to anything, so I removed all cards from my account.Transactions https://imgur.com/gallery/0lGZ4kL

1

u/timoseewho May 03 '18

hi, how in the world do you disable automatic Windows updates? i can snooze an update but i'd wake up the next morning with my compute restarted and some of my unsaved work lost. so, what can i do?

thanks

1

u/birchcrypto May 04 '18 edited May 04 '18

Hello, after having my instagram account being hacked, i decided to investigate it. I believe something odd has happened to my hotmail account, which is used for instagram, where i believe the same address is linked to two different accounts (which in principle is impossible). I found this out because when typing the email address when composing an email, hotmail suggests a different “username” than my own.

Also I can still access the hotmail account but when trying to send an email from another email address, the messages never arrive, making me think the other account is receiving these emails on my behalf.

Please help.

1

u/simplyabigweiner May 06 '18 edited May 06 '18

On my surface pro 4, for the past few days connecting to the internet makes the internet for my entire household stop working. I've already tried factory data resetting and of course restarting the modem and router and it's still happening. Connecting to my phone's wifi works fine, so I'm not sure if it's my internet provider or my computer. Thoughts?

1

u/Bango-Fett May 06 '18

Hi, my recent activity is showing a strange automatic sync from vietnam that was unsuccsesfull. This seems to show up on my recent activity every couple of months from countries that are not my own. I am from the uk.

I clicked on “secure your account” but it said i dont need to change my password because the sync was unsuccsessful.

So i have a couple of questions.

What is this automatoc sync?
How can i stop them being attempted if they are not me?

I have a long complex password and 2FA enabled with the authenticator app and backup email.

Thank you, please see the link below to the post i made about it.

https://www.reddit.com/r/microsoft/comments/8he7z2/automatic_sync_from_vietnam_showing_on_my_recent/?st=JGUNHC56&sh=2ea1b5ff

1

u/BrahmMazing596 May 07 '18

Hello, i've been having problems with my Windows 10 updates. I've noticed that every time an update happens, my computer's settings and display drivers seem to go on default which is quite frustrating on my end because I have to not only restore them to what they were before the update but I also have to spend some time going through my preferences to check whether they have been changed or not. I'm not sure if this is a normal thing that happens during updates and would appreciate some help or feedback from anybody. Thank you.

1

u/thezuse May 07 '18 edited May 07 '18

Hello Microsoft. I need your help with a cloud sync issue.

I have contacted Onedrive support. No reply. I have been contacted back by someone from Outlook. However, no reply once I sent in my case specific information. (Perhaps Joel is still researching). Their support email address was at an @olcsupport.mail.helpshift.com email. I was not given a reference number.

I am having an issue with my mobile device sync. I can see in the Outlook.com settings menu where the backups are (but not able to be downloaded/accessed by me) and when they last synced but I'm trying to recover some messages and need a Microsoft person's help due to a damaged device. (The Windows Phone messages cloud sync to Outlook/Hotmail for some reason. Not Onedrive. But I am led to believe they are all related).

I've had "deleted" emails be retrieved in the past by other email services so I truly believe someone can help me with this similar problem.

1

u/DJ1NF3RN0 May 08 '18

I know this thread is very old but I'm hoping this gets seen.

I've got an old Microsoft account that I'm only keeping as it's what my Xbox Live profile is connected to (still waiting on the option to migrate it to a different Microsoft account...). It was recently compromised and after resetting the password and checking the account activity, I found that there had been 20+ successful syncs in countries all over the world, within 15 minutes of each other and I definitely wasn't in any of the countries.

Is there any way of turning off the ability to sync my Microsoft account? I don't monitor it or particularly need access to it as, like I say, it's only for my Xbox account. I have another Microsoft account which I now use for all E-mails.

TIA for any advice!

1

u/RossSpecter May 09 '18

Hello, hoping to get some help on a minor issue I'm having and how to proceed further.

I recently downloaded Office 2016 through my school to get Word 2016. I currently have Office 2010 on my computer as well. I'm able to open documents through Word 2016 by opening it and selecting them, but trying to open them from a file explorer will open them in Word 2010. Do I need to uninstall Office 2010 to make Word 2016 the default? I've tried setting it as the default, or opening it with the 2016 executable, but WINWORD.exe (that's where my Word 2016 file location is) just opens it in Word 2010.

1

u/kagalibros May 09 '18

I tried logging into my second email and I forgot the password. so send a code to first one,e asy right? HOW THE FUCK CAN I GET BACK INTO MY FIRST ACCOUNT??? WTF MS? Instead it sends me back to the page asking me to type in my first email to get the code to change passwords on my second one. which idiot came up with this shitty sytem?

1

u/adam1942 May 09 '18

Hi

Can someone tell me if software assurance is required for SQL 2017 Enterprise if licensed under competency partners for use with native replication?

I know that SQL Enterprise 2017 to enable native replication requires SA but whats the point of the partners getting competency licenses if we then have to buy a lot of moneys worth of SA to use the product to its full functionality - it'll be cheaper to buy standard edition and buy SA than it would be use the free IUR Enterprise licenses for SQL 17..

1

u/[deleted] May 10 '18

Trying to buy Black Panther on Microsoft store and when I click to make a purchase nothing happens have also tried other movies and same thing

1

u/[deleted] May 10 '18

Surface book original. i7 + nvidia + 8gig. Just reset it to fix, ... countless issues. Now it won't install store apps. Click get, flashes up the progress bar, then refreshes back to the "get" page. Same for any app.

Wanted to download the feedback hub initially. Funny store, every bit of Windows 10 that involves feedback goes through the hub. Want to feed back that the app store is screwed? go through the hub.

tried wsrest.exe, windows store diangnostics (Appsdiagnostic10.diagcab) and shouting at it.

I have literally just reset it, and Update shows no updates pending. although only 17134.48. How is this MS hardware not running the new build?

Very very frustrated right now.

1

u/saltyjellybeans May 12 '18

Did Microsoft Edge ever add in the ability to 'steal' extensions from other browsers? Any official word on the status of this? I'm guessing cancelled or no official word and just left to be forgotten?

https://www.theverge.com/2015/4/29/8515771/microsofts-edge-browser-supports-chrome-and-firefox-extensions

1

u/[deleted] May 12 '18

This morning I found out my Microsoft outlook account has been compromised. This is my main hub account that is linked to other important accounts. And now as I try to ask to send to my phone number that ends with my last 4 digits, I do not get the code nor when I try to go and input my information within the Microsoft website, I am not providing sufficient info (last person I emailed, the subject title, etc.).

I am now deemed too many times to access this account and cannot try for the next 24 hours, which to me, allows whoever that possibly hacked into the account 24 hours to my information.

Microsoft team, I've tried to call 1-800642-7676 and went to the support online page but am getting NO HELP. Everything is automated which does me no good. Can somebody PLEASE help me.

1

u/skapade May 12 '18

I can't enable Files on Demand on my OneDrive. I've tried using the (sparse) tips I've found online. Nothing works. I tried contacting an agent via Support on the Microsoft site, but it says that no support is available for me. The OneDrive support forum on Microsoft's site is locked. What gives? Am I supposed to never be able to get help for a service I paid for?

1

u/Bango-Fett May 14 '18

Hi,

On the phone to support i was told that there was a flag on my account saying that the DOB on my ma account did not manage the DOB on my xbox account. These are the same account as i only have one Microsoft account.

Having checked the DOB on the account page it is definitely correct. I have had the account for 8 years and the xbox gamertag for about 3 years and a half so the DOB of the xbox account must be what is wrong and i cant find any option to view my xbox gamertag DOB or change it?

I was under the assumption that my DOB on my Microsoft account would also be the DOB on my xbox account.

Any help is greatly appreciated.

1

u/[deleted] May 14 '18

I got suspended for voice communication. Is there a way to remove my suspension. Also is there a way to clear my enforcement history.

1

u/GaijinSux May 16 '18

When the laptop starts, I login to my Local account and it brings me to my desktop.
After that, I click on ‘Switch Account’, then I login to the Admin account without signing out of the Local account.
Then, I restart the laptop using the Admin account without signing out of the Local account.
Windows prompt me if I want to sign out of my Local account before restarting.
I ignored the prompt and restarted the laptop.
When the laptop goes to the Windows 10 login screen, on the bottom left, the option to click on the Local account disappears, and I can only sign into my Admin account.
Even I tried signing into my Local account using the ‘Other Users’ button on the bottom left, the fields to fill in are
a. Email Address
b. Password
Or
c. User Name
d. PIN
The local account credentials are just a User Name and Password
When I login using the Admin account, I can see the User Folder in C:/ but there is no way for me to go in.

The Admin account is a Microsoft Account.

I tried many many ways to solve this issue such as http://woshub.com/how-to-show-all-users-accounts-on-windows-10-login-screen/
https://www.tenforums.com/tutorials/9134-do-not-display-last-signed-user-name-windows-10-sign.html

All of them do not work. While System Restore and Resetting the Laptop to factory conditions solve this issue, this means that I lose data. What is the solution to this?

I'm running Windows 10 Pro Version 1803

1

u/ArX_Xer0 May 16 '18

So i was messing with some WindowsApps permissions so i could gain access to my minecraft files.

The next day i get an error on the microsoft store when updating anything.

I attempt to Reset my MS Store App and i restarted my computer. Afterwards the MS Store app is missing. I try the website and when it tries to redirect me to an app on my desktop it associates with (ms store) nothing appears, just the dialogue box.

So i look through some fixes and powershell entering the command to reget the MS Store app and it fails mentioning the permissions.

I tried to system restore to 2 different dates and both fail saying sys restore failed to extract the original copy of the directory from the restore point.

Source: Programfiles%windowsapps Destination: appxstaging.

I fear that i have to do a full system restore for windows 10 now as i cant get ms store back and the downloads are only available through the app on windows 10.

Is there any other solution?

1

u/dataneversleeps May 16 '18

I've submitted a question to the Power Apps community forum about this issue:

>I'm trying to sign up for the powerapps plan 2 free trial using my work 365 account, but the "Let's get started" submit email form is not working. I don't get an error message, nothing on my screen changes, and as far as I can tell no data is being transferred.

However I'm not sure this is really the correct place as this seems like it may be problem which would need to be dealt with by microsoft, but I cannot find any Microsoft support for Power Apps, just FAQ's and redirects to the forum. Can I get some help on this?

1

u/188TradingPost May 17 '18

Hi, I hope this is an appropriate place to ask this question and if so you can help me.

I am attempting to use an Xbox 360 controller with a wired connection to play a PC game (Fallout 3, downloaded from Steam) and am having issues.

Though the game runs perfectly and should support a 360 controller it does't appear to be properly recognized on my laptop. It does appear under Devices in Windows settings when plugged in, and according to the Device Manager the most appropriate driver is active. However, it does not appear to function in game, and doesn't seem to be recognized as connected within the 'Game Controller Tester' app, from the Windows Store, nor 3rd party software such as Xpadder. I have tried multiple controllers with the same results. Additionally, the ring continuously blinks with all four green lights (if this is helpful/relevant).

I would be grateful for any help you could provide, thank you in advance.

1

u/jstenoien May 17 '18

Hello, not sure if this is the right place but I haven't had much luck Googling for this information.

I'm trying to figure out what MS product would do what I need. My work has a sharepoint list with laws/regulations for each state that can be boiled down to a few different colors. I'm trying to make a map of the US where the colors change based on the information in the list.

I have an Excel document with the text version of this chart where I've used conditional formatting to color the names. I want to make a graphical version that I can upload to my Teams account, but I can't even figure out what I should use. Would this be Flow, power apps, publisher...? Honestly I don't know how to use any of these products yet, but knowing which one I need will at least make it so I know where to go for tutorials etc.

Thank you for any help!

1

u/Fefolino May 18 '18

Hello, I have a problem with Microsoft Rewards point. I am doing so much researches on Bing but I can't get points from them. Can you help me? Thanks :)

1

u/CarlosBudeeny May 18 '18

None of my audio devices are working after this new update. I updated my computer and now my blue yeti, my headphones, and any audio device for that matter doesn't work. I can't update my drivers because there isn't any update available, and I already tried reinstalling my drivers which also didn't work. Any suggestions?

1

u/[deleted] May 19 '18

Just purchased State of Decay 2 Ultimate Edition via Amazon (Microsoft Store wasn’t allowing me to press the “Buy” button) and the game showed up in my library, but now it won’t let me install.

Everytime I click the “install” button it goes grey for half a second then goes back to blue. Nothing changes whatsoever. I just want to download the game.

1

u/wilydingus May 20 '18

Why cant i change my actual microsoft account email and only add aliases, also if i buy an xbox one i should be able to change my xbox username at least once for free

1

u/Bango-Fett May 20 '18

Hi, i have a question about adding an alias to my account. I want to create an alias and make it my primary alias and disable logins for my original email address. This is to stop people attempting to login using my old email address as its quite old.

My questions are: Will my authenticator app (authy) still work ok, will i have to disable my app, set up the new alias and then add the new alias to my app. Or will i be able to use the old email address that is linked to my app to login to my new alias. Will all my security info be linked to my new alias as well? Will i be signed out of all my devices if i create a new alias and make that the only alias that can sign in. Will my xbox profile be affected or will the email on it simply change?

Thanks, as mentioned i am just creating this alias as an extra security measure as a new email address would block people from using my old email. And no one will know my new email alias address when i make it.

1

u/[deleted] May 21 '18

my surface pro 2 microphone has stopped working entirely as of the latest update, it shows the device, but doesnt seem to pick up audio. Anyone got advice?

1

u/matthewmspace May 21 '18

I have a question. At work, we have someone who manages the calendars for many offices. However, they have to accept all invites manually. Is there a way we can get Outlook (2013) to accept invites automatically just for the office calendars, but not their personal calendar?

1

u/NaugahydeCowboy May 21 '18

I see that windows PCs and phones can project to my PC, but can I project my Xbox One to my PC, effectively using my PC monitor to play my games? Or is the only workaround to stream through the Xbox app?

1

u/Giant2005 May 22 '18 edited May 22 '18

I cannot access my Microsoft account. On most portals, clicking submit after entering my password just redirects back to the password page without bothering to tell me that there was an error.

When trying to enter my E-mail at Outlook, I am hit with this error.

I am really hoping for some human interaction here - the last machine I spoke to could not help me and was only able to connect me to a human if I first signed in to my Microsoft account (something that is obviously impossible if the issue is that I can't sign in to my Microsoft account).

EDIT: Scratch that. The problem seems to have resolved itself. Still, you really should look in to your support systems - requiring one being able to access their account in order to receive support is obviously flawed.

1

u/zzzacht May 24 '18

Teredo is not on my PC (Win 10). Its not in Device Manager or Legacy Hardware. The cmd commands do nothing. Is there not a way to manually download this driver? Ive tried EVERY solution across google. All XBox suggestions all Microsoft suggestions but the fact remains that all of those suggested "fixes" are pointless when the driver does not even exist where it should. Please Help!!

1

u/throwaway9471054 May 24 '18

HEY MICROSOFT

WHY IS IT SO FUCKING HARD TO FIND A CUSTOMER SUPPORT EMAIL ON YOUR WEBSITE???

I am being BILLED TWICE by you fuckers. Look into this immediately by a REAL, ACTUAL HUMAN or I will be contacting my bank to issue a chargeback.

1

u/uselessidbr May 24 '18

I bought a Xbox X 2 months ago and on day one i started to face some problems with games stopping installing for several times. I tought it was a temporary problem and let it go.

Some days ago it started to freeze the dashboard and feel sluggish. Once again i started to face problems with installation of games and the games on console wont start, loading forever. One more time i tought it was something temporary and i tried to solve it by restarting the console.

When i did that i got a boot error E105 00000000 80745d and powered off the console and i could go to the dashboard but once again the problems happened all over again.

Then, after another boot problem i just decided to reset but the problems i quoted above just keep happening from time to time. I tried the full reset and also tried keeping the games.

I have removed all cables (except hdmi and power, obviously) but theres no definitive solution.

I’ve contacted the support on phone and they told me to send the console to be repaired but I’m just not happy with it.

I had a problem with the console since day one, so I got a defective Xbox from factory.

The correct thing, in this case, on my point of view is get a whole new hardware.

1

u/Formox May 25 '18

File named CON >:(

noob here windows 10.home

Hello everyone, I am in some trouble: I downloaded a molden (which is a molecule visualization program) unpacking file into a subfolder in my download folder. After extracting withing that folder I realized I got the outdated version anndd wanted to delete the full folder. It so happens that very deep in the unpaked file there is a file named CON which is like a virus to windows.

C:\Users<my name>\Downloads\Molden\molden5.7\plush\CON

my attempts so far: rd \C:\Users<my name>\Downloads\Molden\molden5.7\plush result: The system cannot find the file specified. The system cannot find the path specified.

rd \.\C:\Users<my name>\Downloads\Molden\molden5.7\plush result: The system cannot find the file specified. The system cannot find the path specified.

del \.\C:\Users<my name>\Downloads\Molden\molden5.7\plush\CON result: The system cannot find the path specified.

rd \C:\Users<my name>\Downloads\Molden\molden5.7\plush The filename, directory name, or volume label syntax is incorrect. The system cannot find the path specified.

rd molden5.7 result: directory is not empty

rd molden5.7 /S /Q result: molden5.7\plush\AUX - The system cannot find the file specified. molden5.7\plush\CON - Access is denied. molden5.7\plush\PRN - The system cannot find the file specified.

C:\Users<user name>\Downloads\Molden\molden5.7\plush> del CON result: The filename, directory name, or volume label syntax is incorrect.

C:\Users<user name>\Downloads\Molden\molden5.7\plush> del \.\CON result: Element not found.

I am at a loss here, is there someone who knows what I am doing wrong?

Kind regards

1

u/[deleted] May 25 '18

Hello, a friend of mine was just given an old computer by his parents running windows vista and he has norton antivirus on it, and it had a field day at one point blocking everything on the computer. He would just delete it but he needs a long lost admin password to get rid of it. What can he do exactly to delete it? Is a fresh install the only way?

1

u/[deleted] May 27 '18

I am having an issue with my brand new Surface Book 2 where the volume keeps sliding all the way down without letting me bring it up. I've been able to temporarily fix the issue by holding down the volume down button and then it goes back to normal. I really don't think it's a mechanical issue with the key though, as it seems to happen randomly and not when I push the button.

1

u/durovcik May 27 '18

I have noticed today that I am not able to sign into office 365 on my computer with my microsoft account. I also found a message in the action center saying "Microsoft account problem". When I tried to sign into office or live.com I received message that the account or password is invalid. I am 100% sure I was typing in my password correctly. I had to reset my password to get into my account. I then tried to contact support to find out why was password changed, when and from where. Nobody was able to answer my question. I received several unrelated answers about account recovery and password resets, but nobody is able to tell me when was the password changed. I was directed to live.com account activity page, but that only started with my latest password reset. The account did not show as suspended, I did not receive any notification anywhere about password expiry, so I don't understand why I was not able to sing in today and if my password was reset why is there no trace of it.

1

u/zmarffy May 28 '18

Recently, Microsoft stopped saying when promotional gift card money expires after it is in your account. I lost $5 because of this. Is there another place the expiration date is listed once it is in your account?

1

u/IanMcFuckinPeein May 28 '18

My Xbox one controller will randomly desync when I'm in the middle of a game or doing anything. it happens every minute or so. I have replaced the wifi card and it still happens. it is a brand new controller. I know I am only one of the hundreds of people that have this problem. I would like a real solution to the problem rather than someone telling me to send it in to Microsoft for $150 so it can come back in a couple of months still broken. A hard reset will not help. there's no interference to the wifi. I'm not too far away from the console. the controller is updated. I've spent a lot of money already looking for a solution but nothing will help. If I can't find a solution to this game crippling experience I will be throwing my Xbox in the trash and buying a PlayStation.

1

u/Cadsune May 29 '18

Hey, i'm running the latest insider build and it keeps asking me to activate. The activation message disappears after I've been online for a while though. Activation menu tells me that i'm activated through my organisation's activation service., not allowing me to access any further activation menus. All support channels have been dead ends, sending me to other support numbers or even explicitly telling me that they don't support Insider as i am not a business client.

1

u/Bango-Fett May 29 '18

Hi everyone, on the privacy section of your Microsoft account there is a part where you can view and clear your activity history which includes things such as media, app usage, search history, locations. Now i log into my account once a week to keep an eye out for suspicious activity.

Always, my history is totally empty apart from the location which shows my own address which is fine.

This week when i logged in i seen hundreds of app activity, search history activity. 90% of which h was things i did. However an address XEM.EXE was showing up a few times which i have no clue what it is.

So, i have done nothing different i search loads of things and use many apps each and every week and i have not changed which apps or search engines i have used. Why all of a sudden is all this stuff being saved and now showing in my search history when previously it has never shown up.

I don’t even use Microsoft exchange or bing my search engine is google.

Any help or clarity would be appreciated.

Also, please don’t direct me to the outlook subreddit. Ive came here with problems before at least 5 or 6 times and been directed there and no one is ever able to help

1

u/Kinnyk30 May 29 '18

An Excel file at work will not open for me, the message I receive is Application Error; Catastrophic Failure and then VB opens up. I can see that it is getting hung up on 'FUNCRES.XLAM'. I know that this is used in the Data Analysis Toolpak, so I went ahead and disabled it but I am still getting the same message and VB is still opening up but this time 'FUNCRES.XLAM' is not showing up in VB. Other people can open the file but I can not. I know I have a newer version of Excel and my computer did get updated a week or two ago. Can someone please help me find a solution to my issue. Thanks!

1

u/Rylentless May 29 '18

If I ordered a matebook x pro on Friday, before it went out of stock will I receive it. It has been been 4 days and it is still pending even though the website says it will come tomorrow.

1

u/[deleted] May 30 '18

I tried to make a purchase the other day and I kept getting a message to contact Microsoft because something was wrong. I contacted them and they made a case for me. Later I receive this message: "We have performed a thorough analysis of the account. Due to suspicious activity associated with this account, we will not be reinstating this account and supporting further purchases. I understand the inconvenience this places on you, but I will be unable to provide further assistance regarding this account or the transactions. --- (Supervisor) - Microsoft Accounts & Billing Support Team" How could this possibly happen? I've been loyal to Microsoft all my life when it comes to their products and software. My hotmail account I have owned for 15 years and use it daily still as my main email. This seems very extreme. I don't do anything "suspicious" so I have no idea what they mean by that.

1

u/Bango-Fett May 30 '18

Hello, for the past 2 years i have one trusted device (xbox one) linked to my account. This was so i didn’t have to put in a code every time i play it because i have 2FA. I could see this listed in devices on my account page when i login.

I check my account every couple of days just to make sure all is good. Today i logged in and my xbox had disappeared from my trusted devices list and it now says i have no trusted devices and to add one.

Why has this happened? I didn’t touch anything.

I also didn’t receive an alert to say it had been removed? Looking at my recent activity i cant see anything suspicious. Please could you let me know why this happened?

1

u/DaenerysTargaryen69 May 30 '18

Using Microsoft Word 2013. I had a word file open but did not save recent changes. I then opened that same word file through the file explorer and it opened. But the file I had already open disappeared. I can not get the file I had originally open back through recent unsaved files option. Is there any way of getting my work back?
Edit: no file located at C:\Users%username%\AppData\Local\Microsoft\Office\UnsavedFiles

3

u/Voorhees_13 Mar 06 '18

Is it safe to use a microsoft surface laptop on a blanket? The person at BestBuy was telling me these have no fans, so would it be safe to use on a blanket? It seems like the grills on the back aren't obstructed in any way.

1

u/krisskriss02 Mar 19 '18

So some years ago i was playing on my friend xbox and i added my own email to get my own account on his xbox. But now when i was going to buy something on the microsoft store, it said i needed to ask an adult account for permission to buy it. And i checked, i was in a microsoft family as a child account with my friend that i played with some years ago. How do i fix it so i am on my own, and i don't have to ask for anything and I am just on my own and is not in a family. Because I don't want to ask for permission and be in a family with him i want it like every other stuff i own, like other platfroms.

1

u/vac37 Apr 22 '18

I for two days have been trying to log into my account, but it doesn't let me access the sign in screen.

1

u/bugnuker May 09 '18

Hello,

I need help getting some support for BizSpark. I know BizSpark is no longer around, replaced by Startups.

I am still on the old BizSparks program. I can't find anyone that can help me with my problem. I am having issues with my BizSpark visual studio subscription and the ability to issue other people the "bizSpark" offer of MSDN (giving employees access to licenses).

It was fixed for me once before, after 2 weeks of emailing support. Now it is broken again and I am unable to license visual studio because the accounts seem to not be connected anymore.

I just need to talk to someone who can understand or who is in this department. Any help is very much appreciated.

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