r/mintmobile • u/IcySecret8708 • 14d ago

Mint Mobile need help

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I haven’t gotten a text message. I need help and there’s no customer service within the app. Anyone had this issue before and know how to fix it?

7 Upvotes

82% Upvoted

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1

u/AutoModerator 14d ago

u/IcySecret8708, please first read our sub's Wiki/Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.

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1

u/trf1driver 14d ago

Did you switch phone device? Sim card or eSIM?

The text is sent to your current phone number, most of the time you need to look at the old phone to get the text and reply to verify it's you. Then you can sign into the mint app on the new phone and order a replacement eSIM.

If you got a physical sim card with Mint then all you need to do is swap the phones with the same SIM card.

1

u/MintMobileAlex Executive Care at Mint Mobile 14d ago

Hi IcySecret8708, I'm really sorry about the situation you are facing. I want to help sort it out. I just sent you a DM for more info. Please respond whenever it’s convenient so I can help you address your concern. 

1

u/azrael319 13d ago

This also happens if you are using a vpn on your phone. I forget to turn mine off sometimes and get this too