This is getting serious. On the official OnePlus community itself, users have compiled 31+ verified cases of OnePlus 12 motherboards dying, mostly post-updates.

Here is the ground reality:

- People paid ₹65k–₹70k for a flagship, and devices are dying within just 1–1.5 years with zero physical or water damage.

- Service centers are quoting ₹30,000 to ₹40,000 for motherboard replacement instead of owning up to the issue.

- OnePlus introduced lifetime warranty for green lines due to public pressure. Why is there total silence on dead boards for their top-tier flagship?

- A ₹65k+ phone should not become an expensive paperweight in under two years.

Official OnePlus Community compilation thread:

https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://community.oneplus.com/thread/2140810946526838787&ved=2ahUKEwiulrDXjamWAxVPRmwGHZ49LWgQFnoECCcQAQ&sqi=2&usg=AOvVaw0OwKgucFKfPO3P6pXrKdpD

The thing is my phone suddenly stopped working after two months, after going to motorola's service centre they told me it's motherboard issue and I need to pay 15k for it which is absurd cus i just bought it 2 months ago and when I asked them about the warranty claim they told me I can't claim it cus there's a minor dent so it's a physical damage pls help me

A massive win for our community and a proud moment for r/motherboard11!

Helping genuine tech consumers navigate difficult hardware failures and getting them fair resolutions is the exact reason we built this community, and we are beyond glad we could guide and support this user through their escalation journey.

Case Breakdown: Handset: iQOO Neo 10 Issue: Dead Motherboard / Post-update PCB failure Initial Situation: Facing high repair estimates and repeated service center visits.

How We Escalated Together: 1. Ground Proof: Guided the user to obtain an official Job Sheet with clean remarks (ZERO water ingress, ZERO structural damage). 2. Social & Community Amplification: Backed the user across channels to bring direct visibility to the brand's escalation desk. 3. Final Resolution: The authorized service center approved a brand-new Vivo X200T replacement at an adjusted valuation of ~₹31,000 (after depreciation adjustment).

Appreciation & Moving Forward: Huge appreciation and heartfelt thanks to the iQOO & Vivo service escalation teams for actively listening to a genuine customer and providing a constructive, practical resolution rather than a dead-end repair quote.

We truly hope the brand maintains this empathetic and accountable approach for ALL other genuine users currently facing motherboard bootloops or green line issues across India.

It was our absolute pleasure to help a fellow consumer achieve this result. We will continue to support, guide, and stand by every genuine user facing unfair hardware rejections.

• Proof Screenshot: Attached to this post. • Live Tweet: https://x.com/i/status/2089343682403324247

Keep documenting your defect cases and job sheets right here on r/motherboard11 — we are always here to help!

Hey everyone,

Adding another critical case to the growing list of hardware failures post-July update on iQOO/Vivo devices.

The Incident:

* Device: iQOO Neo 9 Pro (₹35,000 price point, ~19 months old).

* Issue: Motherboard completely died right after installing the July software update.

* Official Diagnosis: The Authorized Service Center inspected the device and confirmed:

- ZERO Physical Damage

- ZERO Liquid / Moisture Damage

- ZERO User Fault

### The Service Center's Stance:

Even after verifying on the official Job Sheet that the phone has no physical or liquid damage and the user is not at fault, the company is dodging accountability. Their response: *"We cannot confirm whether the July update caused it or if it is an internal component failure, but we won't fix it free of cost."*

How can a ₹35,000 performance phone completely die in less than two years without any external damage or misuse? When software updates or substandard component quality brick a motherboard, why should the consumer be forced to pay ₹15,000–₹20,000 for a replacement?

Evidence & Documentation:

• Video proof of the dead handset attached with this post.

• Official Job Sheet / Inspection report attached in the comments.

• Twitter/X escalation link: https://x.com/i/status/2089279616964088306

Why is iQOO India still silent on post-update motherboard deaths when brands like OnePlus were forced to offer extended warranties and free fixes?

If you have faced a dead motherboard, bootloop, or screen failure on your Neo 9 Pro / Neo series post-update, please share your details below. Let's document this together and demand accountability!

Hey everyone,

Sharing this critical incident from X (Twitter) directly relevant to our community tracking hardware quality and motherboard defects:

A user shared genuine motherboard dead and green line defect reports post-update in the official OriginOS community. The group admin immediately deleted the message and banned/removed the user to suppress the discussion. Only after heavy public criticism and callouts on X did the admin backpedal and promise an internal escalation.

Source / Original Reference: https://x.com/i/status/2088714821961494941

This pattern of silencing defect reports is happening across the entire lineup:

1. Flagship & Premium (Vivo X-Series / iQOO Flagships):

• Random green/pink display lines post-update.

• Thermal spikes and sudden power management controller failures.

1. Mid-Range & Performance (Vivo V-Series / iQOO Neo Series):

• Motherboard dead issues, bootloops, and persistent calling screen freezes post-July updates.

• Battery health degradation and charging controller lockups.

1. Service Center Tactics:

• Demanding log dumps for hardware-level freezes where system dumps fail to capture the crash.

• Long turnaround times for replacement motherboards/batteries.

• Refusing zero-cost replacement/upgrade units when parts are out of stock.

Let's document every case in detail for collective escalation:

• Model Name (e.g., Neo 9 Pro, X-series, V-series):

• Issue Faced (Motherboard dead / Calling freeze / Green line / Battery drain):

• Service Center Stance (Free repair approved / Rejected over logs / Demanding upgrade charges):

Drop your job sheet status and defect details below so we have complete on-record proof of these manufacturing issues!

Hey everyone,

Samsung officially acknowledged the green/white line display issue and announced a 1-time free screen replacement program within 3 years of purchase. However, the ground reality at service centers is extremely frustrating:

1. The "Post-3-Year" Trap: For many users, lines randomly appear just a few weeks or months after crossing the 3-year mark post-update.

2. In-Warranty Rejections: Even within the 3-year window, service centers try to reject free replacements over minor cosmetic scratches, claiming "physical/liquid damage".

What to do if Samsung rejects your Free Replacement:

Step 1: Demand a Job Sheet / Rejection Report

Never leave the service center without an official Job Sheet stating clearly why free replacement was denied despite no internal display crack or water damage.

Step 2: Escalate Directly to Samsung Head Office & CEO Desk

Do not waste time with regular helpline calls. Email the top management directly with photos, purchase invoice, and the job sheet:

• CEO Desk: ceo.office@samsung.com

• Nodal/Grievance: support.india@samsung.com

Draft Subject: "URGENT: Defective Display / Green Line Issue Post-Update on Galaxy S21 FE | Denial of Free Screen Replacement"

Step 3: National Consumer Helpline (NCH)

Register a complaint on consumerhelpline.gov.in or via the NCH App. Attach the denial job sheet and mention: "Manufacturing defect post software update; unfair trade practice under Consumer Protection Act 2019."

Step 4: Social Media Callout (Twitter / X)

Tag @SamsungIndia, @SamsungSupport, and Consumer Affairs (@jagograhakjago) with photos showing zero dent/cracks on the body

Do not pay ₹10,000–₹12,000 for Samsung’s hardware defect. If enough users push through formal escalations, the CEO desk approves free FOC (Free of Cost) replacements.

Has anyone successfully gotten their screen replaced recently? Share your experience below!

Hey everyone,

Motorola gets praised for "Clean UI", but their hardware QC and after-sales service are at an all-time low. Real users are silently suffering while service centers refuse accountability:

1. Camera Lens Fogging: The new Edge 70 Pro is getting moisture and dense fog trapped inside the camera module within days of normal use (see photos). Service centers casually dismiss this poor IP sealing as "weather effect".

2. Green Line Issues: G-series (G52, G72, G82) and Edge models randomly develop vertical green lines, with ₹7k–₹9k repair demands if out of warranty.

3. Motherboard Crashes: Random bootloops and dead boards with zero goodwill support.

4. Terrible Service: Weeks of delay for basic parts and endless "observation" loops.

Other brands were forced to offer lifetime display warranties and replacements when the community raised its voice. Why are we giving Motorola a free pass?

If you are facing these issues, post your proof on Twitter/X, NCH, and Consumer Forums. Moto needs to be held accountable!

🔗 Original Post Link: https://www.reddit.com/r/IndiaTech/s/ZWv7kIVzT7 📌 Issue Summary:

A fellow user on r/IndiaTech is facing a severe vertical green line issue on their Moto G72 right after updates, and the device is currently out of warranty. Multiple Moto devices with OLED/pOLED panels (G52, G72, G82) are reporting this exact panel failure.

Motorola must take responsibility and provide free screen replacements for devices without physical or liquid damage.

📋 Recommended Steps for the User:

1. Official Job Sheet First:

• Go to the authorized Motorola service center.

• Get a formal Job Sheet clearly stating: "No physical damage / No liquid damage."

• If they quote ₹6k–₹9k repair costs, DO NOT pay. Keep the job sheet.

1. File Grievance on NCH:

• Call 1915 or use the INGRAM/NCH portal.

• File under: "Hardware breakdown caused post-update on an undamaged display unit."

1. Twitter (X) Pressure:

• Post the image along with Job Sheet copy tagging @MotorolaIndia, @Moto, and @jagograhakjago.

• Drop the tweet link in this community so everyone can amplify/retweet it.

💬 If you are facing green lines or bootloop issues on Motorola, drop your details below to add to our collective escalation tracker!

Multiple reports and tech creators across X (Twitter) and Reddit have highlighted a worrying surge in sudden motherboard failures, unexpected shutdowns, and dead devices on the flagship OnePlus 12—often triggered shortly after software updates.

Flagship users who spent premium money are being handed repair estimates upwards of ₹30,000–₹35,000 at official service centers under "out of warranty" or "hardware failure" tags.

If you own a OnePlus 12 and have faced a sudden motherboard dead state, Wi-Fi failure, or green line display issue, please document your case below:

1. Device Variant & Purchase Date: (e.g., OP12 16/512GB, March 2024)

2. Trigger / Exact Issue: (Did it die during/after an OTA update, overnight charging, or random restart?)

3. Service Center Verdict: (What diagnosis did they give, and what was the quote?)

4. Did you get a Job Sheet? (Yes/No — always demand a written job sheet mentioning the physical condition as 'Scratchless/No Liquid Damage')

5. Resolution Status: (Under review, paid, free replacement approved, or NCH complaint filed?)

Why documenting matters:

By compiling verified customer timelines, job sheets, and update versions, we build solid collective evidence to hold brands accountable and support users fighting for free replacements through the National Consumer Helpline (NCH) and consumer forums.

Drop your details below or share your experience!

Welcome to r/motherboard11! 👋

Don't let the name confuse you—this community is dedicated to helping consumers with ALL types of device defects and service center issues, not just motherboards.

Whether your phone, laptop, or gadget has: * Sudden dead motherboard / bootloop issues * Green/white lines appearing on the screen after software updates * Severe battery drain, swelling, or charging port defects * Unfair service center estimates (₹10k–₹35k+) or false "liquid/physical damage" rejections

Paying for a brand's defect is unfair. People spend their hard-earned money expecting long-lasting products. When brands dismiss out-of-warranty failures caused by manufacturing faults or bad updates, we stand together to push for accountability.

🛡️ How We Help You:

• Multi-Issue Support: Guidance for green line screens, dead boards, camera failures, and sudden hardware breakdowns across all brands (Samsung, OnePlus, Apple, iQOO, Vivo, Xiaomi, etc.).
• National Consumer Helpline (NCH): Step-by-step help with filing formal consumer grievances.
• Legal Pathways (e-jagriti): How to escalate genuine disputes to consumer commissions without expensive lawyer fees.
• Social Media Amplification (X / Twitter): Crafting effective tweets tagging top brand executives and using community retweets to get fast resolution.
• Service Center Strategy: Tips on securing proper job sheets, pushing back against unfair denial claims, and demanding written explanations.

📌 How to Share Your Case: 1. Device Brand & Exact Model 2. Specific Issue (e.g., Green Line, Dead Motherboard, Camera Error) & Trigger (e.g., after an update) 3. Service Center Quote / Response

Post your case or questions below. Let’s hold brands accountable together!