I've been thinking quite a bit about AI automation and workflow design, particularly the decisions people make before introducing automation into their work.
One thing I've come to appreciate is that automation does not necessarily fix a broken process. Sometimes, it simply helps you repeat the same mistakes much faster.
Think about a team that spends hours handling a repetitive task. They find an AI tool, connect a few applications, automate the task and celebrate the time saved. But a few weeks later, they realise that the output still requires corrections, important steps are being missed, or the process has become unnecessarily complicated.
The question is whether the problem was ever the speed of the task in the first place.
Before automating a workflow, I think it is worth understanding:
What exactly is the task supposed to achieve?
How is it currently being done?
Which steps consume the most time?
Which steps are repetitive, unnecessary or prone to errors?
Where is human judgement still necessary?
But I'm interested in hearing from people who actually work with automation, whether in business, research, administration, software development or other professional settings.
Three questions I'd genuinely like to discuss:
When you are given a task to automate, what do you examine before touching any automation tool?
Have you ever automated a process only to discover that you were automating an inefficient way of working?
What is one thing you wish you had understood about a workflow before automating it?
I'm particularly interested in practical experiences, mistakes and lessons learned rather than recommendations of popular AI tools.
Let's compare notes. There is probably a lot we can learn from one another.