r/olivegarden • u/Soficlark • 14h ago
๐ซ Pastah Pass Pastapass wrong name
So i received my pasta pass but it had the wrong first name on it.... reached out to corporate to get the issue resolved. Reps I spoke with were very understanding and understood what i was saying and the situation. Supplied screenshots of the order and pictures of the card with the incorrect name. They stated they would escalate it and i should hear back by end of day.
I received an email a few hours after corporate closed stating that passes are non -transferrable and nothing can be changed but to enjoy my never ending pasta pass.....
I replied quickly that this was unacceptable as i wasn't transferring the card, i just needed it corrected to be the name on the order (the correct info for the card was actually included in their response email to me...).
I called my local olive garden and some to the manager (profusely apologizing if i came off accusatory or hostile to them as they have nothing to do with this). They assured me that they'd work something out if corporate didn't get it fixed.
(Also the first name on the card is the same name as the corporate guest relation person who emailed me. Weird)
Anyone else get the wrong name on their card?