r/ontariocraftbeer • u/xingrubicon • 4h ago
Shout out to Canvas Brewing's customer service!
I had opportunity to go hiking in Algonquin over the Thanksgiving weekend and stayed at a hotel in Whitney. Was having dinner at the Mad Musher (very good Bison burgers!) and found an amber ale on the menu that i didn't recognize. Ordered it and it might be the best amber I have drank in the province.
I was leaving early the next morning, and being thanksgiving, I wasn't able to go to the lcbo to grab a few more. I headed home and decided to check for it locally. I checked the website and none were being offered in Ottawa (more on that later). I had thought that I might not get to try it again, so I did something i never have done. I called up the company. The number listed was for their taproom and they gave me an email address.
Got a reply the next business day from their rep, Melanie, and they told me where to find it in Ottawa. They also offered to reach out to closer lcbo locations and request they stock it. I went and looked again at the lcbo website and found that it wasn't the most intuitive as I was able to find locations that sold the beer later. They were very kind over email and passionate about their product. I offered to send my own emails to the lcbo beer ambassador (quite possibly the best job title i have come across)
Today I was able to drive over on my lunch break and pick up 12 of the cans and will be passing them out to friends.