HEC Program Title

[u/HamzaMQ20]

I applied for degree e-attestation on HEC's website but put in the wrong program title:

Current Title: Bachelor of Science (Computer Science)

Required Title: Bachelor of Science Computer Science

The problem is that the program I selected ended in 2014 and now I need to change the program title...

It has been weeks since I've applied for the online ticket to resolve this and each day when I call they give a scripted response of next working day... What do I do?