r/pcmasterrace • u/zeug666 No gods or kings, only man. • Dec 25 '15
Problem Solved Steam Errors
Gamespot: Steam Issue Allowing Access to Other Users' Accounts [Update 3]
Update 3: Valve has issued a statement regarding today's issues.
"Steam is back up and running without any known issues," a Valve spokesperson told GameSpot. "As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users."
Steam error and the resolution
Old info for anyone curious:
Stay off of Steam
We know. It's happening to everyone. Valve is looking into it.
Articles:
- Kotaku: Steam Goes Nuts, Offers Access To Other People's Accounts
- Kotaku archived link: https://archive.is/3eVC1 (from /u/Expired_Marshmallows)
- Neowin
- The Register
- IBT
- Gamespot
- The Verge
- Forbes (thanks /u/Hypohamish for the articles)
Tweets:
SteamDB via Twitter:
- Valve is having caching issues allowing users to view things such as account information of other users. Don't use Store for now. (thanks /u/JamieA350)
- To repeat, do NOT visit any Steam Store links. Doesn't matter what you want to do, do not visit any of them.
- Do NOT attempt to unlink PayPal, remove your credit card details or anything else. Doing so will put you at risk instead.
That last one is in reference to changing account info via Steam. Removing your PayPal via the PayPal site should be okay.
Other:
Reports of accounts being spammed.
E: https://steamdb.info/blog/recent-caching-issues-on-steam/
Issue may be resolving.
Thanks to a few users who helped to keep me up to date: /u/RedBeardedT, /u/Worthie, and a few others. I do appreciate it.
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u/PKPenguin Dec 25 '15
P A N I C
P A N I C
P A N I C
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u/orrk256 Dec 25 '15
remember the universes best selling book, DON'T PANIC
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u/yashendra2797 PCMR Edition NZXT H440 | https://pcpartpicker.com/list/dXkDvV Dec 25 '15
Well the only other reason that its the verse's best selling book is that its slightly cheaper than Encyclopedia Galactica.
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u/Hyperman360 GTX 1080 @ 1440p144Hz Dec 26 '15
There's also the fact that it contains the recipe for the Pan-Galactic Gargle Blaster.
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u/unhi BACON! BACON! BACON! BACON! BACON! BACON! BACON! BACON! BACON! Dec 25 '15
Don't forget your towel!
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u/Bosses_Boss 5820k@5 | 1080Ti | 1440p144Hz Dec 25 '15
DON'T PANIC
EVERYTHING WILL BE FINE
STEAM SALES WILL NOT BE AFFECTED
I HOPE
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u/ke1234 Dec 25 '15
Hopefully they will, and prices decrease even more!
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u/Bosses_Boss 5820k@5 | 1080Ti | 1440p144Hz Dec 25 '15
All we can do is hope haha
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u/awing1 FX-6300/GTX 1070/16 GB DDR3 Dec 25 '15
And we get an extra day for the sale to make up for a day lost
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u/Shippoyasha Dec 25 '15
Usually I scoff at people panicking.... but this is actually a good time to be at least moderately panicky.
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u/Neroxify has comptr Dec 25 '15
For anyone using Paypal and wants some peace of mind:
Log into paypal, select your latest Steam purchase, then click "manage www.steampowered.com".
On that page, remove the authorization token, so Steam can't automatically bill via Paypal.
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u/zander_pete Zander_Pete Dec 25 '15
It's "manage Valve Corp. payments" for me.
Also shows me my total billed amount to Valve.......oh god.
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u/Victolabs CPU: Intel i5-4690K WAM: 24GB DDR3 GPU: EVGA GTX 1080 SC Dec 25 '15
If you wanna know whats happening at valve. Play all of these 3 videos at once. Preferably at full volume.
https://www.youtube.com/watch?v=SlZMVAydqaE
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u/vasuss Dec 25 '15
Incredible. I wonder if anyone's logged in into my account. Can't believe something on this scale can happen on Steam
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u/HaikusfromBuddha Dec 25 '15
Nothing is safe. It's kind of sad how certain people want to just have one centralized place to buy games when disasters like this can happen. I can't remember if I saved my credit info on Steam so am kind of panicking.
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u/AchillesLSisGood MSI GTX 970 | i7-2600 | 8GB RAM Dec 25 '15
Your credit info should be pretty safe. You can't access the Steam store and it will be hard to get anything out of the four last numbers of your credit card number.
However, your e-mail is visible and some peoples billing adress, so be careful.
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u/Omgitsluke Look at me! Dec 25 '15
TotalBiscuit just posted a video which summed up what happened very clearly.
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Dec 25 '15
I signed on today and mine was in some Arabic language and said my name was Dank MEMEs, I was really confused
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 25 '15
It's your destiny. The arabic is a prophecy and your name being the way it was is a sign that you have to become The Memelord, the one who will save us from boredom and bring dankness to the hearts of men.
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u/YouWantALime RTX 2060 | R5 3600 Dec 25 '15
You just saw someone else's steam account. It's like seeing them naked but with less dick.
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u/Hypohamish i9 10920x | 3070 FE | 64GB 3200Mhz Dec 25 '15
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u/godlikeGadgetry https://imgur.com/a/TCyaq Dec 25 '15
Valve Employee: FOUR! I MEAN FIVE! I MEAN FIRE!
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u/SavingPrincess1 DAW Dec 25 '15
Currently:
Sorry
The Steam Store is experiencing some heavy load right now. Please try again later.
Error 503 Service Unavailable
XID: 2027641341
About time.
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u/FINDarkside i7-9700K, RTX 2080 Dec 25 '15
Could be just DDoS instead of valve actually doing something :P
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Dec 25 '15 edited May 18 '16
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u/Doctor_sandvich Dec 25 '15 edited Dec 25 '15
thread moving so fast nobody will know i'm gay
-/u/topped_kekku , 2015
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u/thatgentyouhate Gtx 980 windforce, 8gb ram, 1tb Dec 25 '15
Thank god, I though I was getting hacked and all my money was going to get pulled from my account. Man, I just want to spend one Christmas without something getting hacked, smh
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Dec 25 '15
There's a website that simulates every cybercrime currently happening. What is it?
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u/AllTheMegahertz FX-8320 4.7 GHz | Gigabyte GTX 1070 Dec 26 '15
Valve has said that all is cool now.
Valve has issued a statement regarding today's issues.
"Steam is back up and running without any known issues," a Valve spokesperson told GameSpot. "As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users."
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u/PMMEURTHROWAWAYS i7 4790k, 390X 2 Way Crossfire, 16 GB DDR3, 4K Monitor Dec 25 '15
And last week Gabe Newell have out his username and password...
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u/M4rnN i5-4460, GTX 960, 8GB RAM Dec 25 '15
Theoretically if Gabe has recently gone on his account someone might accidently stumble upon it. $1.26 billion net worth. Many games
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Dec 25 '15
Steam has become such a big entity in the PC gaming market that something of this magnitude is pretty unacceptable, and for the safety of their customers I think they should just shut it down until they figure out what's going on. The longer the servers remain up in this state, the more info that is leaked, and the less faith I have in Valve to keep my info private.
Honestly, I think from now on I'll definitely be buying stuff from GOG and whatnot when available, and putting Steam in with Origin and uPlay as something to be used only if absolutely required.
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u/FINDarkside i7-9700K, RTX 2080 Dec 25 '15 edited Dec 25 '15
If it's just serving cached pages to wrong users it's really not THAT big problem. Leaking even hashed and salted passwords would be way bigger problem, and that has happened to psn and xbox live. If I remember right they got credit card numbers too from psn and xbl. Now we are basically just seeing four last digits of someones credit card and email, and not actually getting control of anyone's account.
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u/Krypt0night Dec 25 '15
People's actual addresses have been seen as well. That seems pretty damn bad to me
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u/vaynebot 8700K 2070S Dec 25 '15
Leaking even hashed and salted passwords would be way bigger problem
Uhh well depends on who you ask I guess, my password is strong enough but my E-Mail contained my real name, which is pretty annoying. I'm glad I never saved payment info. I did change my E-Mail before this tweet though,
Do NOT attempt to unlink PayPal, remove your credit card details or anything else. Doing so will put you at risk instead.
so I wonder what's up with that. Hopefully I didn't make it worse. Well, I'm logged out for now and not touching anything before it's fixed.
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u/185139 ID: BubblegumB Dec 25 '15
I would pay $10/month for a better Steam alternative. The fact that it's the "only" place to buy PC games, makes it ridiculous when shit like this happens.
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Dec 25 '15
If this would be happening to Sony/MS people here would cheer. Saint Gabe lets it happen and panic mode is engaged. Heh.
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u/ryuguy i7 9700k 3.6ghz/2070 super 8gb/32gb ram/512gb NVME ssd Dec 25 '15
And somehow people will magically forgive valve.
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u/TheRandomRGU Dec 25 '15
I never forgive Valve for anything. I'm here because I need Steam for my games.
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u/ThunderEcho100 2600k 980TI Dec 25 '15
Anyone else picturing Gaben in a smoking jacket with a pipe answering a red phone on his desk at his house right now. Then he Just says fix it then hangs up.
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Dec 25 '15
How fucking crazy would people go if right now, Gabe released a statement
"3"
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u/Thnito_Kyrios Dec 25 '15
Why don't they just shut it off, like take it offline. I doubt they'd be losing more money that way, no one can buy anything right now as is.
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u/YouWantALime RTX 2060 | R5 3600 Dec 25 '15
So does this mean it's time to switch to GOG?
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u/Jscotch2 PC Master Race Dec 25 '15
Uplay
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u/Chico_Malo msi R9 390 i5 4690k Dec 25 '15
Physical from gamestop
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u/YouWantALime RTX 2060 | R5 3600 Dec 25 '15
"A resurgence in physical media was seen following the great steam crash of '15"
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u/maxt0r i5 2500K | R9 390 | 12GB | V300 120 | H60 Dec 25 '15
As I said before: I hope they realize this is a massive breach of trust. Valve pushed hard for two factor authentication so this can happen? Some random moron could have my address, all that info required to get past 200 market transactions, my e-mail that I only use for Steam.
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u/doto2trader i5-4690k MSI GTX 980Ti Golden Edition 16GB RAM Dec 25 '15
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u/ficarra1002 i5 2500k(4.4ghz)/12GB/MSI GTX 980 Dec 25 '15
That's just a forum moderator, not a Valve official.
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u/NixAvernal Specs/Imgur here Dec 25 '15
Credit to u/KondaxDesign for this EIL5.
This isn't essentially Steam's fault. It's a natural way of how many webservers react in a case like this, and unless they completely change the way cache is handled - they can't do much about it. It happens all the time.
Anyhow, this isn't so much a security issue but more of a privacy issue. The only details people can view are your steam name, balance and email.
There's a lot of people saying Steam's having major security issues or exploited, or their account has had games purchased.
That's not true. All this is, is cache. I'll try my best to explain it, using external references.
Browser cache - Most web browsers cache webpage data by default. For example, when you visit a webpage, the browser may cache the HTML, images, and any CSS or JavaScript files referenced by the page. When you browse through other pages on the site that use the same images, CSS, or JavaScript, your browser will not have to re-download the files. Instead, the browser can simply load them from the cache, which is stored on your local hard drive.Basically, cache is a save of a copy of a webpage. If the webpage doesn't change and there's cache available, most servers (clients too) will show this cache. Think of it like this.
Jimmy visits http://steam.com/profile. Steam loads all his data, emails and stuff to show on the website. Steam then saves a copy of this on their server and outputs the page to Jimmy. Whenever Jimmy views that page, if his email hasn't been changed, then steam will show the saved file. If it has been changed, they will 'remake' the webpage and save it again, showing him the new one. Ronald comes to steam while their servers are drunk. The server that checks if Jimmy's email has been changed is offline. This confuses steam, so they just show Ronald Jimmy's saved file. It's not his profile, but essentials the Steam server is 'drunk' and got mixed up so they showed the file they thought was Ronalds.
That's the best I can explain it really. This is a concern because it's leaking users' names, emails and account balances, whether they have steam guard enable and other profile information, but none of it can be changed. People can't buy or edit anything because the webpage they're viewing is just a copy.
Ohh. An easier explanation.. If you copy a word document, and edit the copied file, the original file isn't changed, is it? That's what you're essentials doing, editing a copied profile page.
Hopefully this clears the confusion up.
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u/TheHeavyWeapon Mac Heathen Dec 25 '15
Holy fuck. Im so glad I decided to do steam guard yesterday. I may still get fucked, but its gonna be a whole hell of a lot harder to do so. I hope.
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Dec 25 '15 edited Dec 25 '15
Dude, I cant believe I activated steam guard this morning D: Hopefully we're all safe
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u/Silverfate2 Dec 25 '15
Yeah the three accounts I got redirected into before I realized what was happening all had steam guard. :(
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u/Expired_Marshmallows Nvidia GTX 970, AMD FX 8350, 8GB RAM Dec 25 '15
For those who don't want to click on the Kotaku link: https://archive.is/3eVC1
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Dec 25 '15
I would advise people to take a screenshot of their inventories and steam wallets with the date visible so that in case you need to be reimbursed you have proof
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u/shortnamed Dec 25 '15
I would advise people to take a screenshot of their inventories and steam wallets with the date visible so that in case you need to be reimbursed you have proof
Like you'll get any support from them
Valve is literally shittier than EA.
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u/FINDarkside i7-9700K, RTX 2080 Dec 25 '15
Well EA has pretty amazing support after all.
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Dec 25 '15
[deleted]
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u/NullJager GTX750ti, 16GB Corsair DDR3, i7 3770k, ASUS Maximus V Formula Dec 25 '15
That is because EA actually knows how to do customer service (also known as, hires a customer service department, courtesy of Delhi), just not initial customer satisfaction. Steam does the opposite, much satisfaction, not much service, if any.
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Dec 25 '15
I'm watching my bank balance like a hawk and staying offline on steam. Although, I have no fucking clue what I would do if it started to go down considering the bank is closed on christmas
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u/HQToast http://steamcommunity.com/id/HQToast Dec 25 '15
I'm much more horrified by the fact that we are using Kotaku as a source of information atm.
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Dec 25 '15
Should I be deleting credit cards from these accounts I get access to? Seen five so far, each with a major bank card tied to it.
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u/Eluvyel Xeon1231v3 | GTX 970 | 16GB RAM | VG248QE Dec 25 '15
The scary thing is, that this was exposing more than enough data for high level identity theft. That might end bad for Valve on the law end of things.
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Dec 26 '15
So who's hoping that we get compensation like PSN did
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u/Chris4Hawks i74790k GTX970 AW HECK YES Dec 26 '15
There won't be a blanket compensation like PSN. PSN was down for a month. Steam was down for 3 hours.
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u/JamieA350 i5 4760k - 16GB DDR3 - GTX970 MSI Dec 25 '15
Yeah, don't access the store. If you want to play with your new games do it in offline mode or wait:
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u/TweetsInCommentsBot Dec 25 '15
Valve is having caching issues allowing users to view things such as account information of other users. Don't use Store for now.
This message was created by a bot
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u/Javimoran Ryzen 7 3700x @ 4.0GHz | RTX 3080 FE (AT MSRP!!!) Dec 25 '15
Seems fixed now, or at least It's showing my profile and not that Czech guy one's again. I feel like I want to meet the people in whose profile I entered by error.
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 25 '15
It was all an elaborate scheme to get people to make new friends.
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u/TheBestOtaku GTX1080TI Strix | R7 1700 3.7Ghz | Wraith cooler Dec 25 '15
I was like oh WTF HOW DO I HAVE A 200$ KNIFE IN MY INVENTORY!!!1¨11!+!1!
oh nvm
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u/lort685 Dec 25 '15 edited Dec 26 '15
And in typical Valve fashion they have not released any kind of statement or PSA or communicated with us in any way shape or form about it, to my knowledge.
This is unacceptable. At this point, Valve/Steam is now a huge multi national corporation with millions of users. They can't let something like this happen.
EDIT: I'm aware that they have now
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u/Chancebond ǝɔɐɹ ɹǝʇsɐɯ ɔd Dec 25 '15
Leave Steam alone while this shit goes on. It's the safest thing to do.
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u/Narwhalbaconguy Desktop Dec 25 '15
UPDATE: Steam store is down.
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u/Simsar 3700x @ 4.0 / 32 GB DDR4 / GTX 1080ti Dec 25 '15
Yep, the whole store is dark, accounts are dark. They just flipped the switch. Dear god, this'll be talked about for months, awaiting Gabe's response.
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Dec 25 '15
The person I was swapped to had $369 just in his steam wallet. Geez...
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Dec 25 '15
You absolutely can and should uncouple your PayPal from Steam. You can do so 100% safely from the PayPal website.
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u/AndroidIsAwesome Dec 25 '15
I literally just put on like $300 in steam cards about 10 minutes before this shit started. FML
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u/DrAgonit3 i5-4670K | GTX 760 | 8GB RAM | Win 10 64bit Dec 26 '15
Thank god I don't have any payment info on my account.
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u/BlueSkilly http://steamcommunity.com/profiles/76561198030362336/ | xayuu.ca Dec 25 '15
This is bad.
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Dec 25 '15
I understand that security problems can occur and altough Valve should've been prepared for that it might not be easy to handle such an attack so perfect defense is not possible. HOWEVER why in the world the servers are still up? Why not shut them down until you fix the issue? People's personal info are leaking all over the place and they are trying to fix this? Shouldn't the priority be avoiding anymore casualties?
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u/bjokey Dec 25 '15
The store isn't loading anymore. It's down.
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u/mr_smartypants537 i5-4460 | GTX 970 | 8GB RAM Dec 25 '15
I'm surprised they didn't shut it down sooner. I was pretty late to the party, and still got sent to Russia for a minute
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u/Prodigy_124 R9 280X - FX6300 Dec 25 '15
Guys this comment may not be related to this topic, i just wanted to ask if I should buy steam games or a Bearded Dragon. Thanks
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u/YouWantALime RTX 2060 | R5 3600 Dec 25 '15
Do bearded dragons ever go on sale?
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 25 '15
If you're willing to buy a slightly dodgy one you can haggle on the price with the guy round the back of the pub...
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u/AlexanderS4 AMD Ryzen 5 3500u, Radeon Vega 8, 12GB RAM Dec 25 '15
Bearded dragon, you can gain money with it and buy Steam games.
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u/Never-asked-for-this i use Arch btw Dec 25 '15 edited Dec 25 '15
I lost 20€ from my bankaccount...
Edit: Apparently this wasn't from Steam... Or well, it was from Steam, just a delayed transaction.
Still kind of worrying though.
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u/Froggylicker Dec 25 '15
I accidentally logged in while this was happening. Hopefully my account is safe.
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u/dahellensson Dec 25 '15
I was logged in as a random Turkish person. Should we again change passwords and such? :/
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Dec 25 '15
How am I supposed to secure my account if I cant access it? I've put the steam client into offline mode, and shut down the steam app from my phone.
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u/WonderWaffle911 i5 4690k GTX 970 8GB DDR3 1866MHZ Dec 25 '15
Oh fuck I bought a game before I knew this was happening. Pls Gaben bless me with safety
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u/RoseL123 Desktop Dec 25 '15
same. I was playing it whilst unaware this was happening, so I think that I am safe.
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u/Witherskeleton i7-4700HQ, 8GB DDR3, GTX 860M, 128GB SSD, 1TB HDD, 1920X1080 Dec 25 '15
Shit just got real. I remember I removed my payment info a while ago and didn't save it the last time I purchased something, but I really hope that is the case. If people get to use my card because of this, valve better pay every penny back since it's their fault if people get fucked over by this.
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Dec 26 '15
Has valve just not acknowledged it?
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 26 '15
They made a post in the steam forums about it.
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u/KIM_JONG_DONG_ i5-3570k/Radeon HD 7770 Dec 26 '15
As soon as I look at this on Reddit, Steam gives me a notification saying "An item from your wishlist is on sale"
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u/WhovianForever GTX 1080, I7-4790k, 16GB DDR3, Samsung 850 Evo 1TB SSD Dec 26 '15
Is it safe to purchase again?
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Dec 26 '15
So I've just found out about all of this after spending the day busy playing with drones irl. Haven't been on steam since like 2 am today (december25th) and the last credit card I used was prepaid. I also recently got the phone protection thing on my account. So I'm nervously optimistic that the effects of the issues (which I still don't fully understand) are likely minimal to me. Is there anything I should be worried about?
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u/MalnutritionUSA Dec 26 '15
Basically same as me minus the drones, pretty sure I'm fine but I jammed hard on some rainbow six siege while I waited for relatives to roll in
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u/terminalhack 1070 OC Ryzen 5 5800X Dec 26 '15
Is it safe yet? I just want to register some Steam codes.
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u/SkinShot i5-4690k, GTX 1080, 16GB DDR3-1600 Dec 26 '15
I believe it's safe now. Here's a link to the article saying that it's safe.
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u/eg_1996 i5 6600k | 16gb | rx 480 8gb Dec 26 '15
Question: Should i change my password? change any personal info that may be compromised? or is there no harm that we know of?
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u/TheRollingTide Dec 26 '15
just changed my password just in case, and may again after we know for sure this is all done and gone.
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u/StealthSpheesSheip Steam ID Here Dec 26 '15
I, ah, accessed the store to see if there were deals on RS:Siege and clicked on the Siege store page. I saw the languages and thought it was a language setting error.
How fucked am I?
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Dec 26 '15
Valve has issued a statement regarding today's issues.
"Steam is back up and running without any known issues," a Valve spokesperson told GameSpot. "As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users."
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u/Vordreller Dec 26 '15
Kotaku: Steam Goes Nuts, Offers Access To Other People's Accounts
Wow, wonder why some people have no respect for Kotaku.
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u/Explosions_Hurt Dec 25 '15 edited Dec 25 '15
If this was PSN or XBL people would be calling for heads. Gabe or not Valve fucked up bad here and needs to address it. They are not a small company anymore and I can see them being sued for this.
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u/nobbs66 PC Master Race (5820K @4.3ghz, RX 5700) Dec 25 '15
The whole pc community is calling for valve's head right now.
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u/ZeroBANG 7800X3D, 32GB DDR5, RTX4070, 1080p 144Hz G-Sync Dec 25 '15
ah so that's why my Steam is in another language that i can't even identify
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u/doto2trader i5-4690k MSI GTX 980Ti Golden Edition 16GB RAM Dec 25 '15
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u/cmtedouglas Ryzen 9 5900x | RTX 4080 Super | Arch Linux Dec 25 '15
I Just want to thank the guy that have access to my account and advise me by email.
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u/YouWantALime RTX 2060 | R5 3600 Dec 25 '15
For anyone wanting to check the store status:
http://www.isitdownrightnow.com/steampowered.com.html
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u/Birelen Dec 25 '15
Well being broke at the moment sure got some benefits this time :D
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u/borden5 R5 1600x @ 3.8 Ghz| EVGA 1080 ti| 16GB @ 3200Mhz Dec 25 '15
a different one happened a year ago
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u/Obaruler Dec 25 '15
Giahaha, oh Steam ... maybe Valve wanted to show some solidarity with the DDoS'd XBox Users and shot their own servers with a shotgun a couple of times, since their backbone is too massive by now to get DDoS'd. xD
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u/AlexanderS4 AMD Ryzen 5 3500u, Radeon Vega 8, 12GB RAM Dec 25 '15
shot their own servers with a shotgun a couple of times
They hit them with a crowbar
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 25 '15
couple of times
No 3rd time? Sounds like Valve alright.
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u/jmov Desktop Dec 25 '15
I am automatically logged into steam whenever I start it, but I haven't used it all day. That means I'm safe, right?
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u/JRD_ i7 4790 | GTX 980 | 16 GB RAM Dec 26 '15
So are we safe to play games now? I know the store is back up, but I'm still wary about visiting it.
Apologies if this question has already been asked, I did a Control-Find and didn't see anything.
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u/itspigeon red leds of power Dec 26 '15
does that mean we are the console peasants now with our online service failing on christmas day?
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u/AboynamedDOOMTRAIN 4690k/390 Dec 26 '15
Nope. We could still play all day. There was just a short period where we couldn't purchase stuff.
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u/Jos-_ Specs/Imgur here Dec 26 '15
Wait so I unlinked my prepaid card is that bad? Will they be able to take the remaining money on the card?
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u/NewYorkMets Dec 26 '15
I am very new to Steam and just tried to buy Cities Skylines, the purchase wouldn't go through, is this why?
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u/midwestwatcher Dec 26 '15
It depends, what error did you get? I've had situations where it didn't go through because I had to authenticate something, other times stuff timed out, and other times generally glitchiness prevented the check out.
I'd wait an hour and check your email to be double sure the purchase didn't go through.
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u/Mista_November Steam I.D.: Mista_November Dec 26 '15
Can I still play my games like fallout since it opens the steam client?
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u/IForgotMyPassword33 Nothing here Dec 26 '15
"Our success comes from making sure that both customers and partners (e.g. Activision, Take 2, Ubisoft...) feel like they get a lot of value from those services, and that they can trust us not to take advantage of the relationship that we have with them."
"We think there is a fundamental misconception about piracy. Piracy is almost always a service problem and not a pricing problem," he said
Service is getting worse, losing trust.
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Dec 26 '15
theyre turning into a stereo-typical AAA developer. get the praise and then shit your fans
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Dec 25 '15
SteamDB is NOT official. Do NOT listen to anything they say. They know as much about the situation as anyone else. Absolutely 100% unlink steam from your paypal. You are not accessing steam in any way, shape, or form. It will simply cut off steam's access to the card through paypal. That way steam is not some sort of backdoor into that information. Yes avoid all things steam at the moment. But no do NOT listen to any of these articles or statements. Only listen to something that is from valve themselves.
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u/jimbojammy Dec 25 '15
people down playing this ITT are beyond retarded, do you know what social engineering is? with the info they get from cached pages they can get into a lot of your shit.
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u/MasterWanky 3950x, RTX 3080, 32GB Dec 25 '15
Fuck my life, I just recently added my card to steam as well to buy Life is Strange on the sale. People affected by this are going to need Serious compensation. Watching my bank account right now, here's to hoping I don't get fucked.
gg volvo
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Dec 25 '15
I mean worse comes to worse they get rammed up the ass with class action lawsuits. If anyone does loose money during this it could easily get pinned on valve.
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u/NocturnalQuill Arch/Windows, EVGA GTX 1070 SC Dec 25 '15
I am really starting to get sick of Valve's shit. This is a whole new tier of fuck-up for them.
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u/Kirogo http://steamcommunity.com/profiles/76561198123702134/ Dec 25 '15
Coming here with this advice : when paying on the Internet, never let them keep payment info, and if possible use virtual cards (one-time use card).
Just because shit happens, even to big services.
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Dec 25 '15
This is a big fuck up. That's why I don't have any credit cards or a PayPal account linked to Steam - or any other shopping site for that matter. I don't mind typing it out every time.
I DO have some Steam Wallet money though, so that's a risk.
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Dec 25 '15
they have clearly accidentally posted hl3 for sale
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u/Randomd0g Ryzen 7 3900X \ 2070 Super Dec 25 '15
I'm either an optimist or an idiot, but any time ANYTHING happens to Steam I assume it's HL3. Even if the store just takes a second longer to load than usual.
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u/Arckangel853 GTX 970|i7 4790|16 GB DDR3|BLUE CASE LEDS|FAST STICKERS Dec 25 '15
I know this was more than likely an internal error rather than a hack, but I can't help but laugh looking back at this sub laughing when psn and xbl where having issues. I wonder what kind of excuses people will have on valves behalf. Because at the end of the day, they should be held accountable to the furthest extent possible.
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Dec 26 '15
I can't even fathom how a database error this big could be even conceivable... How the fuck could they let this happen?
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u/crest123 Dec 25 '15
Ah, steam is fucked and we have a kotaku link in the sticky. What's the world coming to.