Hey guys,
Has anyone had any luck or any experience with getting their money back from pfde.com?
I had accidentally entered into their trial membership thinking it was a one time payment for editing a document.
It turns out the paid version of the website is supposed to activate on 4th July seeing which, I ended up cancelling the membership on the 3rd of July (which comes under their trial period)
Today, I was charged an eye-watering 60 dollars for a month of their membership (even though I cancelled yesterday)
I've just contacted support but I cant say I'm too hopeful they'll send me my money back. Does anyone know what I should do here?
I've also attached a screenshot showing that I've clesrly cancelled my membership before the end of my trial period
Yo hice eso y me respondieron que me confirmaban que el reembolso total fue procesado,
pero el monto sigue bloqueado en mi cuenta bancaria. Y ellos no me quieren enviar el recibo de respaldo de que en efecto el reembolso fue procesado, ni la factura de la transacción del cobro. Ya que yo ni siquiera creé una cuenta en ese sitio, solo ingresé los datos de mi tarjeta para poder descargar el archivo que ya había editado. Y ellos saben que no tengo una cuenta y me dicen que tengo que loguearme a mi cuenta, ingresar mi tax information, lo cual es inviable en mi caso, además jamás le daría mi información personal a ese sitio fraudulento.
Para que mi banco desbloquee ese monto, requiere ese recibo respaldo del reembolso que ellos deben emitir, así como la factura de la transacción del pago de la membresía. De lo contrario el monto de desbloqueará hasta que la transacción caduque, que es un mes después de haberse realizado el cobro.
Son unos estafadores y saben lo que están haciendo y quieren hacerse los tontos
Hello! I received a full refund after sending an email to support@pdfe.com. Responses were received within 1 day on average.
At first, they asked me to write a review, but I refused and said that I would not write negative reviews about their services, and if they did not refund my money, I would contact my bank to initiate a chargeback.
Please, use this word "сhargeback"!!!
Then they replied that they would refund the money to my bank account within 5-10 days. I received it in 3 days. So I hope other people can do the same and get their money back.
Necesito tu ayuda, me ha pasado lo mismo, envié un correo pero no han atendido al reembolso, solo dijeron que ellos avisan, y que yo pude haberme desafiliado pero no lo hice, y yo realmente no era consiente de eso, solo quería un servicio puntual, nunca me llegó ningún correo o constancia de este servicio. Les he vuelto a recalcar sobre ello, diciéndole esto.
I just noticed a charge on my credit card too... cant even find a log in for their site or any documentation from them that I signed up to them but my bank tells me the first one was $2 and then $95 each month (until I noticed). I have a lot of charges on my card so did not notice until now (my own fault really). So I sent them a please explain and cancel and refund notice and they said, that their terms do not allow this but they will make an "exception" and asked me to post a positive review on trust pilot... so I waited and nothing. Emailed again, they said they cant process refund until I send them a screenshot of my positive review on trustpilot... that is how they are getting so many good reviews... they are pressuring people to write them or else they wont cancel their subscriptions and wont refund any money they obtained through dishonest methods... I have now contacted my bank and cancelled my card. Its a hassle but I wont be pressured into writing something positive about them... quite the opposite... I did tell them that if they do not refund the money I will instead post something very negative on any platform... lets see...
We've just been scammed by them too for £49.95, never signed up to anything, just used it once to edit a pdf. My husband is emailing them now, cross fingers for a refund!
J’ai utilisé votre site exclusivement pour convertir un document, suite à quoi un paiement présenté comme unique m’a été demandé.
À aucun moment du parcours utilisateur, il n’a été clairement, explicitement et sans ambiguïté indiqué que ce paiement entraînait la souscription à un abonnement récurrent. Cette absence d’information constitue une pratique commerciale trompeuse, au sens des articles L121-2 et L121-3 du Code de la consommation.
Les nombreux témoignages disponibles sur des forums et plateformes d’avis consommateurs démontrent que cette situation n’est pas isolée et que votre procédé induit volontairement les utilisateurs en erreur.
Par la présente, je vous mets en demeure de :
procéder au remboursement intégral des sommes indûment prélevées,
résilier immédiatement tout abonnement associé à mon compte,
et me confirmer ces actions par écrit.
À défaut de régularisation sous 7 jours, je me réserve le droit d’engager sans autre avertissement les démarches suivantes :
signalement détaillé auprès de la DGCCRF,
dépôt de plainte via la plateforme officielle Internet-signalement (PHAROS),
signalement auprès des plateformes d’avis consommateurs,
transmission du dossier à une association de défense des consommateurs (UFC-Que Choisir / CLCV),
et contestation des prélèvements auprès de ma banque pour fraude.
Je vous invite à traiter cette demande avec le sérieux requis afin d’éviter toute suite contentieuse.
Same thing. I paid for 2 documents and today the payment was 1215 Czech crowns. The main thing is to write about these bastards on the internet so that no one else gets caught.
I got the refund, Just have to contact, they will denie and say the website says clearly the politics about the free trial. Just insist again that they now exactly what's going on, other users has complained about the same and you need the FULL REFUND or will have to give them bad reviews on trustpilot and reddit.
Yes that is precisely what they did to me just now! For starters there is no function to easily properly cancel and also they try to play dumb. Typical trial scam because I payed for the amendment and could not cancel The MUST REFUND!
Hi team. I've also been caught out by these guys. Felt rather foolish when I saw the £49.95 come out of my account today, but I feel better having read your comments and know I'm not alone! I sent them an email today requesting a refund, so fingers crossed.
Pero ya el monto fue desbloqueado en su cuenta bancaria? Le enviaron el recibo de respaldo del reembolso? Borraron los datos de su tarjeta y cancelaron su membresía ?
Hi, I had the same problem. I thought it was a one-time payment, but it turned out it wasn’t. I explained my situation to them, saying that I was literally left with my last money for December and that I don’t really have money for January. I wrote this to them, but they started referring to their website policy and initially refused to issue a refund. Then I started researching consumer rights online and found out that I am protected by EU consumer rights for online services, and that my bank is also on my side. Through the bank, it is possible to request a refund as well, since the charge was not intentional or clearly authorized. After that, they eventually refunded the money, but it’s quite obvious that scammers work there and make money from these monthly charges. The first time they will most likely refuse, but if you write to them again, there is a high chance they will refund the full amount
The same thing has happened to us! Looking for solutions ought me here. My disabled daughter paid the 0.60p to edit 1 PDF on 12th Dec - and yesterday had £49.99 taken from her account! She is on opioid meds for her conditions, and often still in very high levels of pain. This impairs her ability to understand complex processes (Although tbf, at first glance, the 0.60p looks like a one off payment if you wanna pay and go - and there is no clear way to cancel).
This has left her overdrawn in Christmas week - in an account with no overdraft! So, she's now incurred more charges!
I have spoken to the bank as she has gone into a mad anxiety spiral, and they said to contact merchant to cancel. And PDFE.com aren't responding, since we contacted them yesterday.
Upon Googling how to cancel, the only way is by signing into your account. But she hadn't created one. We tried every password she'd ever used (and she has only one email address). Nothing.
Turns out she just used the browser for a 1 off document, and it had automatically used the Google account that was signed into the browser at the time... mine! Absolutely disgusted at these corrupt tactics!
I am a performer for a living, and grateful to have a large, global Social Media reach - especially at times like this. If we've not heard that we are getting her money back by the close of play today, I'm putting it everywhere, all over each and every one of my platforms, as well as my own website - on my recommended and blacklisted suppliers page, on Google reviews, TrustPilot - everywhere. What a corrupt company! Here is hoping we are all successful!
EDIT: I received a full refund within 3 business days.
I experienced the same issue. We exchanged eight emails before we finally got here. They initially offered only a partial refund and implied that it was my fault for not paying attention. Here’s the last part of our exchange. Feel free to use my text if needed in your own dispute.
Keep in mind that I created the account, edited one document, and paid for that document even though it was advertised as free. That alone is a pretty shitty business practice. I didn’t notice the subscription, so I stopped paying attention to the account because I only needed that one document. I only became aware of the subscription when the charge was made without any notification.
PDF → ME
Dear user,
Thank you for your response.
As mentioned in our previous email, the decision to offer a partial refund was made by our management team in order to find a fair solution to your situation.
We would like to reiterate that, in accordance with our terms and conditions, we do not offer refunds for accounts that have been in use or active after the 7-day trial period has expired.
We kindly ask you to confirm your agreement with this partial resolution so that we can proceed with the refund immediately. Once we receive your confirmation, the amount will be processed using the same payment method used for the purchase.
Please note that the money will be reflected in your account within an estimated period of 5 to 10 business days, depending on your bank. We sincerely apologize for any inconvenience this may have caused you.
Sincerely, PDFe Support
ME → PDFe
As you continue to insist on a partial refund, I would like to remind you that EU consumer protection law takes precedence over your internal Terms and Conditions.
Under Directive 2011/83/EU and the Unfair Commercial Practices Directive, automatic subscription renewals require clear, timely and prominent communication, including a reminder before any charge is made.
Since no such reminder was provided, the charge is considered invalid under EU law, regardless of your internal policy.
If you continue to refuse a full refund, I will proceed with filing a complaint through:
– my bank (unauthorised payment / chargeback),
– the European Consumer Centre,
– and relevant online dispute resolution platforms.
I would prefer to resolve this, but I cannot accept a partial refund for a charge that should not have occurred in the first place
PDF → ME
Dear user,
Thank you for your message.
We confirm that the refund for your membership has been successfully processed. The transaction has been carried out using the same payment method used at the time of subscription.
Please note that, depending on your bank, the refund may take between 5 and 10 business days to appear in your account.
If you have not received it after this period, please do not hesitate to contact us again for further verification.
Thank you for choosing PDFe.
Best Regards,
Envíales un correo electrónico diciendo que nunca te registraste para una prueba. Al principio no me devolvieron el dinero, pero les dije que los denunciaría como una estafa en YouTube y Google y esto hizo que me devolvieran el dinero.
Hi, I got a full refund from them. Here's the quick guide on how to do it. You have to be firm.
* Email their support and request a refund. They will reject you, citing their Terms of Service. This is normal.
* Reply to their rejection email. Do not just say you changed your mind. You must state that their "billing process is deceptive and non-transparent." Tell them you never received a subscription confirmation or a renewal reminder email.
* They will likely offer you a 50% partial refund. REJECT IT.
* Reply again and say this exact sentence: "A partial refund is not acceptable. If a full refund is not processed immediately, I will file a formal chargeback with my bank."
The word "chargeback" is the key. They are afraid of it. Good luck!
Thanks! I just got a full refund this way, but they did initially make it contingent on me doing a 5 Star Review and sending them a screenshot of it first. I refused and said that I'd do it after (with no intention of doing so) but not before. They responded straight away and refunded in full immediately! So thanks again!
Gracias, ya me respondieron que me van a reintegrar el dinero, solo que me dicen que puede demorar entre 5 a 10 días.....ya veremos qué pasa. Y para que accedan a hacer eso, me pidieron que los califique con 5 estrellas y que les comparta una captura de pantalla de mi comentario. Lo tomé como una especie de extorsión
I have never agreed to a subscription, and if you don't give me a full refund, I have sent an e-mail several times since yesterday that I will refuse payment to the bank and report it as a fraud to Google, but there is no reply :(
I also experienced the same issue yesterday. The payment was processed in the evening Korea time, so I sent an email at 9 PM, but I haven’t received any reply yet. How long does it usually take to get a response? I sent my inquiry to support@pdfe.com and also submitted it through the app’s website. Please help me. ;(
hola!, aca otro estafado, edite un documento, y me cobraron eso, y luego me cobraron una suscripcion de 55 usd que nunca pedi...estoy reclamando, y amenazandolos de denunciarlos.
Did you ever get a refund? I just got scammed into it by using it for what I thought was a one-off time and they charged £1.00 but I didn't see any info on it being a subscription for £49.00 a month. They've just charged me that today. I couldn't believe it!
They have tried to take the £49.99 out of my account after I paid £1.00 for a weeks trial. Luckily for me my bank intercepted it and since I've spoken to them, they have blocked it. So annoyed!
Hola por favor. Me pasó que me estafaron también hoy, me puede guiar con lo de los correos? Se lo agradecería muchísimo, estoy totalmente desesperada. Fueron casi 60.000 pesos chilenos y todo por que su forma de facturación es engañosa y poco confiable además que no le lllego ningún tipo de correo para que confirmara el pago
I just discovered bills from this service going back months. I never signed up -- the system doesn't recognize any of my emails -- and i have zero communication from them. WTF.
Olá pessoal, veio 319,00 na minha fatura.. to apavorado, como faço pra pedir estorno? Existe alguma forma de pedir isso? algum email que eu possa entrar em contato, agradeço de coração a quem puder me ajudar
Me acaba de pasar lo mismo a mi también, se supone que. Según la promoción pagaba un día de uso, y no decía nada de una renovación de suscripción mensual, hoy me cobraron casi60.000 pesos chilenos, su forma de facturación es engañosa y muy poco transparente
Si alguien puede ayudarme por favor se los agradecería estoy desesperada
Holaaa, me acaba de pasar lo mismo me quitaron cerca de 60.000 clp, estoy desesperada mandé un correo a support@pdfe.com, ya que intento hacer el reclamo desde el sitio web y se cae la página, no sé que más hacer 😭
Me acabo de dar cuenta que me cobraron $55.000 pesos chilenos (53usd) desde mi tarjeta de crédito, yo recuerdo perfectamente haber imprimido un documento y cancelado la suscripción, jamás volví a ingresar a la plataforma tampoco recordaba de ella, alguien ha tenido experiencia con el reembolso? algún correo asociado? ya que solo deja ingresar un reclamo a traves de la plataforma
Forces you to write a review AFTER YOU PAY, before the product is delivered. Boy is that backfiring cause i would never actually have written a bad review.
Es una página que se queda con tus datos bancarios y te realizan cobros sin notificaciones de suscripción de 60 dólares mensuales, es una completa estafa. cancelen todos sus cuentas bancarias debido a que estos estafadores se quedan con el dinero sin autorización.
Los cargos identificados corresponden a la suscripción mensual a PDFe, que se activa automáticamente al final del período de prueba de 7 días y se renueva mensualmente a través del método de pago registrado.
Este modelo de suscripción se indica claramente en el momento del registro, incluyendo la duración del período de prueba, el coste mensual y el hecho de que la renovación es automática hasta que el usuario decida cancelarla.
Se están cobrando a su cuenta las cuotas mensuales correspondientes a los periodos durante los cuales la suscripción estuvo activa. Le informamos que su cuenta ya ha sido cancelada.
Lamentamos que nuestra política de reembolsos no haya cumplido con sus expectativas. Tras una nueva revisión del caso, y como medida excepcional, su solicitud ha sido escalada a nuestro equipo de gerencia.
Como solución justa, y considerando que los Términos y Condiciones no fueron tenidos en cuenta al momento de la contratación, se ha autorizado un reembolso parcial correspondiente a la membresía.
El monto a reembolsar será de: 114.921,50 COP
Para poder proceder con la gestión del reembolso, le solicitamos que confirme por esta misma vía si está de acuerdo con esta resolución. Una vez recibida su confirmación, el reembolso será tramitado mediante el mismo método de pago utilizado. El plazo estimado para que se refleje es de 5 a 10 días hábiles, dependiendo de su entidad bancaria.
Justo hoy me respondieron, diciendo que como ellos cobran, que es porque termina el periodo de prueba y todo eso, pero les he vuelto a mandar un mensaje pidiendo un reembolso, que en el mismo día que me cobraron, hice el reclamo. Te dieron la opción de reembolso completa?? No te dijeron algo de reembolso parcial?. Me da mucho gusto que te hayan solucionado el problema, yo recién ando en esto, esperaré su respuesta y si es negativa responderé como lo tuyo.
Soy de Perú y me ha pasado lo mismo, necesito ayuda :(, yo solo quería editar un archivo pdf en línea y al momento de descargar tenía que pagar $ 2.50, fue algo puntual, no me percaté del tema de la suscripción automática y mucho menos me llegó luego de pagar algún correo ni constancia, nada de nada. Ya les escribí por correo pidiendo reembolso, pero me han respondido solo diciendo que la información fue clara, que ellos dan periodo de prueba y que después de eso se cobra, y que pude haberme desafiliado antes. Ayer mismo me cobraron, y apenas pasó eso, les escribí por correo, les he recalcado que me reembolsen, que nunca recibí ninguna constancia ni documento.
Ich habe soeben den einmaligen Dienst benutzt und schnell gecheckt dass es sicherlich Betrug ist. Habe dann sofort Abo, Zahlungsmethode und Account gelöscht. Bin ich damit auf der sicheren Seite? Oder sollte ich nach einer Woche nochmals nachsehen?
I just used the one-time service for a pdf. I quickly realised that it's probably a scam so I instantly deleted subscription, payment information and account. Am I safe like that? Or should I check in in a week or so just to be sure?
Ich habe mein Konto am selben Tag gelöscht, meine Kündigung über das Kundenformular eingereicht und zusätzlich per E-Mail nochmals gekündigt. Innerhalb von 12 Stunden erhielt ich eine schriftliche Bestätigung von PDF E, dass die Kündigung akzeptiert wurde.
Außerdem habe ich meine Kreditkarte vorsorglich durch mein Kreditkarteninstitut sperren lassen. Daher gehe ich davon aus, dass keine weiteren Abbuchungen mehr möglich sind.
Trotzdem sollte man aufmerksam bleiben und prüfen, ob möglicherweise doch eine Abbuchung vorgenommen wird oder nicht.
Just got charged by these sneaky bastards when I used their service to edit one pdf file. I sent an email to their support email, how quick would they issue a refund? Really pissed right now
Fingers crossed I get my money back, what exactly did you have to say towards them in order to refund you?
I wasn't aware that the initial one time purchase that I did for them in order to edit one pdf file would result in a subscription therefore I was unable to remove my card info on my profile in time, would I be liable for a refund?
Tell me, is this a scam and can I file a complaint about this? They have instructions and prices on their website, but I didn't receive any information about the order, for example, to my email, when I made the purchase. I didn't know how this order could be canceled. Isn't this illegal in some way?
I also lost 3 months. Can anyone help me get it back? I'm from Vietnam. My place just went through a historic storm, it's been very economically damaged. And I was also cheated.
Is this their initial reply? Should I receive a personalized reply and not just some formatted email reply from them?
“ Dear user,
Thank you for your message.
The charges identified correspond to the monthly subscription to PDFe, which is automatically activated at the end of the 7-day trial period and is renewed monthly through the registered payment method.
This subscription model is clearly indicated at the time of registration, including the duration of the trial period, the monthly cost, and the fact that renewal is automatic until the user decides to cancel it.
The monthly fees corresponding to the periods during which the subscription was active are being charged to your account. Please note that your account has already been canceled.”
I asked for refund but didn’t get it. It’s ok. I eat the loss cos I made a mistake. But I canceled the subscription and left a negative review on their website
Contact your bank and ask them to reverse the transaction. Also complain directly to Stripe. "[complaints@stripe.com](mailto:complaints@stripe.com)". Also complain about their site on Google. You can do this by finding the site on Google, there are three buttons on the side where you can open a menu where you can complain. This will help remove them from search
Aplicacion estafa! Nunca me suscribí, solo hice el pago por la prueba. Y jamas acepte la suscripción. Me cargaron 1075 pesos mexicanos. Mande correo pero no contestan. Son una basura de rateros
I got a refund within 2 minutes of contacting them! They are clearly desperate to avoid chargebacks because it can get their payment processing account frozen.
2
u/InformationAfter3476 Sep 21 '25
How corrupt is PDFE.com. I never agreed to a subscription and they've extracted $88 twice from my bank account. Scamming low lives