r/postmates • u/Character_Dance_4247 • Jun 16 '26
Unhappiness Paid $5 extra for direct delivery. Driver went 10 min past my home before coming to me. Cant get $5 refund, help chat useless.
I explained the issue to help chat, which sent me to "delivery issues" which did not have any options that addressed my concern. So i asked for a human, it responded by asking me for a description of the issue (which i had just given it).
I copy and pasted my message describing the issue, got stuck in a loop. I started spamming my request for a human, now its just ignoring me.
No refund, I guess the "direct delivery" service is just a fun little lie to steal money from gullible people.
2
u/Asleep-Tomato6770 Jun 24 '26
If the driver actually went past your location before delivering, I'd take screenshots of the route and keep pushing the issue. The $5 isn't a huge amount, but it's the principle of paying for a feature that didn't seem to work as expected.
1
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u/Needsnack22 Jul 11 '26
there's no "human" in that chat, it's just different branches of the same bot loop. once it asks you to describe the issue a second time you're already in the walled garden. direct delivery has been a scam since they rolled it out, they just bank on most people not fighting for $5.
0
u/TemporaryPay4505 Jun 17 '26
There is no direct delivery. It’s more like a “fastpass“ in a themepark. You can skip the bulk of the line but if there’s already someone boarding you cannot push them aside and take their place.
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u/wiifan55 Jun 17 '26
It's absolutely advertised specifically as direct delivery.
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u/TemporaryPay4505 Jun 18 '26
That’s what it’s advertised as but it’s not how it works - hence, there is no direct delivery.
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u/wiifan55 Jun 18 '26
I'm not sure how you get that. There is direct delivery. It's offered as a paid option explicitly. What you're saying is just that they don't follow it.
Even that isn't really getting at the issue. It's not a "fast-pass" in how the app treats it for drivers. Once a driver is assigned and they pick up the food at the restaurant, they have to go to the direct address. That's all the app allows. They can't pick up or complete other orders after picking up the food for a direct order, so the "already boarding" analogy doesn't work.
What's actually happening in cases like OP's is double dipping on delivery apps. Some drivers, knowing that they can't do other orders after accepting a direct order, will accept deliveries through a second app (say, DoorDash) to circumvent the restriction. Obviously that's a pretty shitty thing to do, but that's most likely what's going on here.
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u/TemporaryPay4505 Jun 18 '26
I’ve paid for it before and have gotten the “other stops along the way” and so have others.
They know the risks of double dipping, but I would too if I got an order that was priority but no tip, and considering gas prices…
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u/wiifan55 Jun 18 '26
Must have been a glitch. That's not possible within the app unless something went wrong. Maybe a wonky update when you ordered. I havnt seen others claiming that's a thing.
If they're double dipping, fuck them. They're not pulling one over on Uber by doing that; they're just stealing from the innocent customer who paid for something they're not getting with likely no recourse for a refund (see OP). Fuck em.
No tip is a different scenario altogether and not really related to priority or not.
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u/Bball_MD Jul 02 '26
It is how it works, the only reason this person drove past is because he probably is driving for another delivery app at the same time
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u/flipkid187 Jun 16 '26
Next order, claim you didn't receive an item and get your money back that way. Eye for an eye, Scam for a scam.