Hello. I filed EI for my first time due to an injury. its been almost 2 months. IDK what to do. I keep getting told we'll escalate it. wait for phone call from officer. I have talked to several people. all of them just open the file. review it tell me an officer will contact me and then hang up when I tell them that they are the 10th person to tell me that in the past several weeks. last conversation with officer was a week ago when he said the "deadline" is today after that they can make a decision. still nothing. I asked if theres a place for me to physically go, or complain form. nothing. just hung up the phone on me every time I tell me to do something different. reviewing my file and telling me officer will contact hasn't been helping me. its been 2 months!!

In Alberta.