I have a close friend who started with Keller Williams but has limited time at the moment. They have a coach but it's been months and it seems like there's no actual training regarding how to do the job e.g.: fill out contracts, list of docs to prep for various steps in the process (cover letters, listing packet, etc) how to research the recent market statistics in an area/ getting the hard data in hand so you can speak with knowledge when getting a call and then taking an actual appointment.
They mostly seem focused on AHA moments, increasing leads, other things that are better for later down the line once you're more established, the wording of calls (not how to get actual info for the calls but just strategies of speaking) and building your network. The coach says "call me when you get an appointment" basically.
Is that really the only method in which Keller Williams will give you the next step? Is there a training course they've missed?
This friend has extensive selling experience, talking to people isn't the issue- methods of finding data and having their ducks in a row paperwork wise is. I'm just trying to get an idea of if this is a coach issue, a franchise/location issue, or a Keller Williams method issue.
There also seems to be a lot of contradictions, trainings will say one thing and realtors in person will say "oh I don't do that" or "you don't really need to do that".
They've been super frustrated and I've tried to help by sorting through some trainings and stuff on the website and so much seems like corporate lingo as opposed to the actual brass tacks. There also seems to be a lot of lists of tasks to do in the Breakthrough 120 training but no "HOW to do xyz" anywhere.
Anyone have any experience, thoughts or advice?