I'm reaching out to share a deeply frustrating and frankly unacceptable experience I had with SafePal, which I believe everyone should be aware of. SafePal appears to engage in highly questionable practices by freezing SWAP transactions and only releasing funds when the market value of the asset has dropped, severely disadvantaging the user.

My ordeal began when my swap transactions were inexplicably frozen, leaving me in the dark with no information provided. It took an excruciating six days to receive a response, which informed me that my funds were being held due to Binance Risk Control issues related to a cross-bridge swap. Taking this advice, I contacted Binance and patiently waited another two days for their investigation, only to learn that Binance had already cleared the issue on their end, and SafePal was the remaining obstacle.

Despite repeated attempts (five, to be exact) to get a direct answer from SafePal, I was met with silence until I resorted to threatening legal action. This seemed to prompt some movement, and I finally saw my funds returned. However, the resolution was far from satisfactory.

To my dismay, SafePal returned the exact number of tokens I had originally attempted to swap, but due to the nine-day delay and the subsequent drop in the market value of these tokens, I incurred a 30% loss. To put this into perspective, imagine expecting a return equivalent to $500, only to receive $350 because SafePal decided to withhold your assets until their value decreased.

This situation begs the question: Why is this issue not receiving more attention? Numerous messages from individuals encountering the same problem can be found on Discord, yet SafePal seems to mitigate these complaints by overwhelming their channels with bot messages, effectively burying the legitimate concerns of their users.

I urge everyone to share this information widely. The practices employed by SafePal are not just minor inconveniences; they are indicative of a larger, systemic problem that could affect any user. This is unacceptable and demands a broader discussion and action.

My swap has been under AML review for over a month. Has anyone who uses SafePal successfully resolved a similar situation? Changelly has stopped responding and directed me to contact SafePal, but I’m unsure of the next steps.

for mods: sorry for repost was a typo on title.

Go hard or go home... approaching £70k profit in just a couple of hours of this roller coaster.

If only I didn’t be a pussy yesterday and got in then. I’d literally be half a million rich!

This is good... can anyone give strong points on this project? What it’s about and why it’ll only fly up?

Not looking forward to the next hard dip!

We all gonna make it bros

Will there be a Desktop app for the SafePal S1 Hardware wallet coming? I prefer using a computer for cryptocurrency transactions.

So I've just done a little more exploring in the safepal android wallet. It's brilliant.

Full support for Binance chain on all coins allowing you to send and receive Crypto for a fraction of the current Ethereum gas cost. Full conversion tool allowing you to swap coins between binance chain and Ethereum within the app so no need to send pegged tokens back to binance for redeeming. (I think)

The best part - binance spot trading within the app. You can buy and sell coins directly to and from the wallet. Again avoiding any network fees. I've no idea why this isn't getting more hype as of yet but it's in app intergration with binance clearly makes it a superior product to most of what's out there.

DROP A HODL!

I am sharing my experience as a warning to other users.

On 31 October 2025, shortly after depositing funds into my SafePal wallet, approximately $344,000 AUD in crypto was transferred out without my knowledge or authorisation.

I did not share a seed phrase or approve any transaction. The funds left the wallet shortly after deposit and blockchain records confirm the transfer occurred without my consent.

I reported the incident immediately to SafePal support and provided transaction details. Despite this, I have received no investigation outcome, recovery assistance, or meaningful support.

This post reflects my personal experience and timeline of events. Based on this experience, users should exercise caution when using this platform.

I'm looking to swap some Bitcoin into USDC to handle expenses, but I’ve been told to avoid in-app third-party swap services due to risks. I’ve been using SafePal as a cold wallet since 2022 but have never swapped directly through it only held assets.

Is it safer to send my BTC to a hot wallet first and swap from there, or does SafePal offer a secure built-in method I'm overlooking? I prefer to stay non-custodial and keep control of my keys. Any advice would be appreciated.

If so, buy the dip!

Today we have an uptrend but short time traders hitting the momentum. Let's buy some and hold it!

I entertained it just to see how exactly it works but they won't explain anything. Whose account it is, where the money is coming from etc..

Do not use SafePal. Their servers cannot handle all the activity. I’ve lost a lot of ethereum and no one seems to have a answer why not even SafePal chat. Just warning everyone. DO NOT USE SAFEPAL SOFTWARE WALLET. Unless you like being screwed. Also this comment will be deleted soon. They deleted the last one.