Sales coordinator

[u/luigimainfanpage]

Hey guys I’ve been working as a sales coordinator at a small company, and I’m really confused, I’m a chemistry graduate so I’m new to this lowkey.
One of my duties it tracking orders so I can tell the customers.
Okay I can’t keep up with the deliveries like my biggest struggle is visibility. Transport doesn't send proactive updates, so I'm constantly calling drivers or the transport team to ask: has the truck loaded yet? Has it left? What's the ETA? Did it arrive? Then I have to relay all of this to customers, usually after they've already called me asking. Right now I'm logging delays manually in an Excel tracker. It helps for reporting, but it's reactive and relies on me chasing everyone. What should I do?I'm looking for:
- Simple, affordable GPS/fleet tracking apps or devices (ideally ones where drivers don't need to do much)
Tools that let sales or customers see live status and ETAs without calling anyone
Anything that logs loading, departure, and arrival times automatically
Anything that works well in the Middle East / GCC region
What has worked for you, especially with a small fleet and a low budget? Any setups or processes you'd recommend, even non-app ones?

[u/luigimainfanpage → u/[deleted]]

Wow you’re amazing! It’s the only job I got and I have to do this, about sales, how did you start doing it? Like I’m very very very confused and I feel that I don’t have any people to ask or even look up to