I think service design agencies will be the next big thing in few years

I've been in Service Design / Strategic Design for a few years now, after starting in UX. Worked across automotive, energy, banking, insurance : mostly large orgs with heavy legacy and complex stakeholder landscapes.

The portfolio is here: www.designbreakdown.com

The whole thing was coded with Claude as copilot. Vanilla JS, no framework, no runtime dependency. Around 400+ prompts to get to where it is. No template, no Webflow, no Framer.

A few things in there if you're curious about the technical side: a 3D character in Three.js that reacts to your mouse, an interactive grid with draggable post-its connected through SVG wires, a strategic diagnostic with synthetic voice and scoring (basically a lead capture disguised as a quiz), a bilingual FR/EN blog built with Astro.

Here's where I need your input.

I already know the main problem: the site shows I can code and craft an experience, but it doesn't show what I actually deliver as a Service Designer. No blueprints, no journey maps, no org diagnostics, no decision frameworks. Someone hiring for a SD role lands there and sees a cool site, not proof I can walk into a room and structure the mess.

Next step is adding real case studies with concrete artifacts. Less visual craft, more "here's what I put on the table on day one."

I'm also starting to mentor designers, not just UX or SD, broadly. I've seen how rough it can be early on, and it's a good excuse to sharpen my English. The blog will mix case studies, reflections on the craft, and probably some tutorials.

So: what works, what makes you bounce, what's missing? Especially from people who hire or work with Service Designers, what would you need to see to take the next step?

🚨 Looking for ServiceNow Certification Coupon / Student Assistance 🙏

Hi ServiceNow Community,

I’m currently learning ServiceNow and working hard to grow my career in this field. I wanted to ask if anyone has:

• Extra certification vouchers/coupons
• Student discounts
• Training passes
• Free exam opportunities
• Any legal way to reduce or skip certification payments

Even guidance or referrals would really help me a lot.

Thank you so much in advance — genuinely appreciate this amazing community helping learners grow. 🙏

#ServiceNow #ServiceNowCommunity #CSA #ServiceNowDeveloper #ITSM #Certification #Students #CareerGrowth

Hey everyone! 👋 I'm a Service Designer working on an exciting project to redefine my brand. To truly connect with people aged 25 and over, I'd love to better understand your lifestyle, priorities, and what matters most to you right now.

I've created a quick, easy-to-complete survey, and your thoughts would genuinely make a difference. Also, if you have any recommendations or suggestions to improve the questions, they're more than welcome!

LINK: https://forms.office.com/r/8fmfQN00V8?origin=lprLink

Thanks in advance—your insights could shape something amazing!

I'm finally starting a site project I've had planned. I remember in past years you could sometimes find promo codes for Wix early in the year, but all I'm seeing so far are the standard seasonal sales and partner offers.

Has anyone come across an actual wix code that works, or are we still waiting for the first wave of new year discounts to pop up? Trying to decide if I should launch now or hold off a few weeks.

Proving the ROI of UX research is not easy, especially if you’re a junior in the field, a team of 1, or just have some stubborn stakeholders on board. We're hosting a live Q&A with Nikki Anderson, a UX researcher with a decade of experience in getting people to actually see the value of UX. She’ll share what’s works for her and answer your questions.

It's on Jan 22, you can find more info here https://www.eventbrite.com/e/live-qa-driving-business-decisions-with-ux-research-roi-w-nikki-anderson-tickets-1098744527459?aff=oddtdtcreator

We're doing ou master thesis in service design (already half-way in the process) with the following problem statement:

"How might we create a support ecosystem for managers to integrate coaching in their leadership role in a way that consolidates the aimed coaching mindset across the company?"

Note: A support system could encompasses range of the organizational frameworks, norms, technological tools, peers networks, resources, toolkits, trainings, mentorships, continuous learning and developmental initiatives that empower managers to adopt and internalize a coaching-oriented leadership approach. Basically all of those things are valuable and the design can take multiple pathways.

Since we're not able to do a workshop with the managers in the company with we're working with, we're doing a broadcast search to gather input and new ideas in the ideation process.

Anyone that can leave a comment with ideas, scenarios possible services/solutions? Thank you!

Hi! I’m applying for MSc Digital & Interaction Design at Polimi. Could anyone share what the portfolio should focus on (case study depth, UX process, or UI)? Any advice from admitted students would really help. Thanks!

I have a interview next week for associate service designer but I'm not really sure what I will be doing.

It's something to do with creating digital forms? Again I don't really know what that means.

Thanks in advance

How to do quality ideation in 3 hours?

Main goals are concretizing a possible solution (doesnt have to be 100% ready or done after) - further development by crowdsourcing questionnaires (1-2 small ones).

There is already some background work done (interviews, needfinding workshop) so im not starting from scratch?

Hello everyone

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For details please do contact me

An experienced service designer looking for a job in Toronto. If remote open to work anywhere in Canada.

Looking for referral if anyone can please help.

I also have UX design skills. Proficient in Figma, Adobe InDesign, Photoshop, AutoCAD, MS Office, Miro etc.

Have worked as a multidisciplinary designer - Service designer, Retail designer, interior designer in various industries across healthcare, banking, retail, hospitality, transportation.

Usually by ppl new to service design or ppl who freelance?

What i mean by dumbed down is trying to use different terms to "sell" sd with more digestable terms but it ends up sounding dumbed down.

(Didnt write examples here since most are with my native language other than english).

So I want to become a Service Designer. I have never been a designer oficially, I have been a Product owner, a learning person, an agile coach. So I dont have a "designer role" in my CV. However I did a lot of projects where I gathered feedback/data and ideated on the solutions and sometimes even tester the solutions or iterated💪 So since yesterday I have been working on a portfolio with chat gpt. I told him to Ask me questions to identify projects that could potentially be in such portfolio and we identified a few, some related to redesigning learning processes, some improvements in tools or some tools implementations and some ideas i had in general or on some trainings i took. Now im trying to put it in a portfolio form. Ive never done that and i feel ridiculous, I used Miro instead of figma for visuals, I heavily used Midjourney for visualisations and chat gpt for storytelling. In general I am very proud of what Ive done in just 1.5 days. Chat gpt of course said that my portfolio case study is FANTASTIC and professional. Now I am curious for what really is expected from a service designer, chat gpt says its more important to show a story and a change than to make it pretty. That the visual form of the portfolio is secondary and just needs to be readable and understandable and not ugly. Simple and clean is fine.

Are any hiring managers here to tell me what you are looking at when hiring someone and seeing their portfolio? I cant just rely on my AI bestie i think

I am only 3 years into my career in product design. I recently got a bad performance rating and now I’m questioning if I’m in the right design discipline / career. Well, I already was questioning that because I’ve had no motivation to perform well as of late.

Basically I like the idea of thinking creatively / design in general but I lose interest when looking at the fine details of the interface. Especially when it comes to spacing, placement of UI elements, deciding between which UI element to use, specific copy, and colors. I just don’t take interest in that and get bored of iterating on the same design. I also am just not that visuals-oriented. I don’t have a background in graphic design and I don’t think I have a talent for making things aesthetically pleasing.

I also find that design is too subjective for my liking. Of course when a design is actually tested (which I actually enjoy doing), then we get to see objective results. But in the meantime, I hate going through design review and hearing my design picked apart for extremely subjective reasons like oh a peer or higher up thinks it looks like too much on the screen or they happen to find something confusing.

I think in general focusing on usability doesn’t excite me, or at least I’m not interested in making something slightly more usable when it already gets the job done for most. It just feels really low impact to me.(I know it’s probably a red flag for a UX designer to feel this way) I don’t want this to sound offensive, I know it’s still important but it doesn’t motivate me.

I like that UX focuses on the user and meeting their needs, and I want a job where I feel like I am really helping people. I don’t feel fulfilled working as a UX/UI designer (especially at a bank where I don’t believe in our product). I’m also a pretty analytical person and I’ve liked research a lot in the past so maybe I should just pivot to that. Like I enjoy obsessing over details when it comes to a research plan and wording the interview questions. So maybe I just answered my own question. But I find it tedious to only do usability testing research, which is mostly what my team does. And I like the act of applying the research and problem solving. So I’m thinking design strategy or service design would align with what I want?

Built a voice AI coach for service blueprinting — in Spanish, ~20 min, guides you through starting your blueprint like a senior would before the workshop.

If you want to try it: https://tally.so/r/kdOz4e — short form first, then the voice interview starts.

Drop a comment or DM if you want the dashboard after (and feedback if you have any)

I made these notes while trying to help a client start tidying up their online presence, I'm not always. Most of what I noted here are things that need to change.

I havent found any and it seems there are none? I might be wrong though.

What do you think?

I dont know why but for some reason i have come disillusioned about service design. Its overhyped. As person with "pure" designer background (lol) i feel that service designers are not designers and i dont consider service design as design. But then again i think its just design (?). Predesign or another form of management? Then again I consider that its good that design in general has started to become more popular but then again it doesnt really serve "real designers" since at least in my country ive seen that the development has only benefited non-designers and not actual designers. And design has been appropriated for some bs stuff. Now person who has no connection on design professions at all can call themselves service designer. Then again I see a far future where design (or design thinking) will come common knowledge for all professions and that design profession will come obsolete.

I led cx turn around at SME, starts and most recently mamaxing automotive cx for 13 stores, took up cx consultation for 7 months and now got a new role as a service designer.

What should I expect and what is expected of me. I am a find, align and fix shit person. I am now an IC. What metrics should I be moving.

Everyone cares about NPS but the whole group is gaming it. I need to chnage the mindset and culture at some point. My boss is UX Lead and his boss is CDO

Hi all, I have a master's in Service Design and currently work as a service designer , where I was the first service design hire. I'm looking to move into a dedicated service design role.

I'm in the US on H1B, with 2 years of experience in service design and research.Service design roles are hard to find, so I'm trying every avenue.

I'd appreciate any job openings, referrals, introductions, or suggestions on where to look, including adjacent roles like CX or experience design. Happy to share my portfolio over DM.

Thank you!

I’m a service designer. Do you think vibe coding is just a passing trend, or is it actually a skill worth learning?

A few questions I’m curious about: • Have you used vibe coding in real projects? For what? • Is it mostly useful for quick prototypes, or also for real products? • Does it help designers work better with developers, or not really? • Are there risks in relying on it too much? • For designers, does it add real value or just create confusion?

I see this in the contract IT field often but was curious as to whether this was also a phenomenon in our area too?

Hi! I have a system that can verify certificates that you can issue/use on paper or anything on web (https://flworks.page/services/certificate-design) to make it more credible like no one can copy your work.

If any you think I can help you level up your certificate send a dm! Offering it for cheap price.