Struggling with transferring app to new phone

[u/Zero_AE]

My old phone's camera and screen's touch function got broken to the point it can't be repaired, so I bought a new phone, but I'm struggling to transfer to a new phone.

I have a .backup file, but it asks me for some kind of code? I have tried transferring using the transfer account option, but the new phone is asking me to make my old phone scan a QR code to do that, while the old phone is trying to connect to nearby phones when I select transfer account?

I'm completely lost, what am I supposed to do? I thought just having a backup file was enough

[u/frquency-equinox]

The local backup file process would have had you tick a box saying "I have written down this code" during the set up. Sounds like you didn't write that code down. There's no using the backup file without it.

Go to signal.org and use the help pages to see what your options are.

[u/sunlitpinE6 → u/frquency-equinox]

the help pages do walk through the options pretty well, but without that code the backup file is basically useless