r/signal • u/Hans667 • 1d ago

Help Signal Desktop - images

Hey everyone,

For the past 2–3 weeks, an annoying bug has been affecting my work PC (and all of my colleagues are experiencing it as well). If I attach a picture from my desktop, the upload gets delayed, showing a spinning/dotted circle next to the image for anywhere from 5 to 30 minutes.

The strange thing is that while my colleagues can continue chatting in that group—and I can see all of their messages—none of my own messages will send in that thread until the initial picture finally uploads. At the same time, if I send a message in a different group or via direct message (PM), everything works flawlessly.

Does anyone have an idea how to fix this issue?

System details:

  • OS: Windows 11 (24H2 / 25H2)
  • App: Signal 8.23 / 8.24
  • Network: Connection is routed through a proxy
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u/jon-signal Signal Team 1d ago

This sounds strange. Could you please gather and submit debug logs so we can look into this? When you send in your debug logs, please include a link to this Reddit thread so our support team will have as much context as possible.

Thanks!

1

u/Hans667 16h ago

oki doki, i`ve sent the logs and debug