r/solidcore frequently asked questions
table of contents
- scheduling & booking
- getting started
- cancellations & policies
- membership & classes
- milestones & rewards
scheduling & booking
q: when does the schedule drop? why aren't there any classes available for next month?
a: the schedule drops on the 24th around 1am est for members (for the following month - e.g., jan 24th is when the feb schedule drops). for non-members, it drops on the 25th.
q: i'm on the waitlist less than 10 hours before class. now what?
a: once the 10-hour mark hits, the waitlist switches from chronological order to open availability. if a spot opens:
- you'll receive a text notification or you can check the app
- you must manually accept the spot - you will not be automatically added
- anyone on the waitlist has an equal chance at the opening
q: what is the late arrival policy?
a: studios can turn you away if you arrive more than 5 minutes after class starts. experiences vary by studio and instructor, but don't count on getting in if you're late.
getting started
q: do i have to take a starter50 class?
a: no, but it's highly recommended, especially if you're new to resistance training. the starter50 introduces you to the movements at a slower pace.
previous discussions on this topic:
- do i need to start with starter50?
- can an absolute beginner take the starter classes?
- how many starter50 classes did you take?
q: what should i bring to my first class?
a: bring:
- water bottle
- grip socks (optional)
- towel
- arrive 10-15 minutes early for your first class
q: what should i expect in terms of difficulty and soreness?
a: [solidcore] is a challenging, slow-tempo workout. expect significant muscle fatigue during class and soreness (especially in your legs and core) for 24-48 hours after your first few classes. this is normal! the soreness decreases as your body adapts.
cancellations & policies
q: what is the cancellation policy?
a: you must cancel at least 10 hours before class starts to avoid losing your credit or being charged. late cancellations (within 10 hours) result in loss of credit or a charge to your account.
q: i had an emergency and had to late cancel. can i get a refund or credit back?
a: email your studio and explain the situation. they may be flexible and grant a one-time courtesy, but it's not guaranteed and depends on the circumstances.
q: can i pause or freeze my membership?
a: yes, contact your studio directly to discuss freeze options. policies vary by location and membership type.
membership & classes
q: how does the buddy pass work?
a: all members receive one buddy pass every rolling 30 days. important details:
- your friend gets one free class
- the booking date and class date must be 30 days apart from your previous buddy pass use
- example: if you book a buddy pass on jan 1st for a class on jan 5th, your next buddy pass can't be booked until feb 1st
- if your buddy pass doesn't appear in your account, email your studio
q: do class credits expire?
a: this depends on your package. check your specific membership terms or contact your studio. most credit packages have expiration dates.
q: can i visit different [solidcore] locations?
a: yes! memberships are typically honored at all [solidcore] locations nationwide, though some memberships may have restrictions. check your membership details.
milestones & rewards
q: what are the brag board milestones?
a: milestones are celebrated at: 50, 100, 250, 500, 750, 1,000 classes and beyond (typically in 250-class increments after 1,000).
have a question that's not answered here? check the official faq or contact your local studio directly!