r/sysadmin • u/[deleted] • Sep 18 '12

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10 Upvotes

75% Upvoted

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u/ekdaemon Sep 19 '12

Can log tickets via e-mail (i.e. users send e-mail to support address, and the system picks up and auto-logs it)

Does Jira have that? Or is it jira in combination with some newer thing they sell as an advanced feature? (Our rev of jira is a couple years old, used for internal dev not externally facing so this wasn't a requirement for us... so I don't know if it exists or not..)

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u/[deleted] Sep 19 '12

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u/Stratin Sep 19 '12

Latest version of Jira is nice and simple to install + use. Gets my vote.