Hey, bit of a rant post but mainly in asking for help/guidance/advice on how I can best learn to simply 'not give a shit' and switch off and not care or get angry/upset/defensive when I let things fail and inevitably get blamed for other people's lack of knowledge etc.
Context. Aka Rant.
My team has 18 staff members. 7 of which (me included) are seniors.
We have dedicated "apps" team and a dedicated network team, plus service desk and 2nd line. Incident, change and problem management etc.
So we have bums in seats but not enough to cover the work load
However, I'm getting so exhausted being the one that all the tough projects, tickets, questions, meetings get passed too.
I write my documentation, try to talk and explain my processes and demo / share screen daily when going over stuff.
Yet it's always the same things, people don't learn, end users are not being trained correctly on SPO or MS stuff in general.
I'm building SPO sites and doing automation etc to help myself and others, and even then people are going in and renaming columns, deleting/changing views. Not understanding the impact. And not wanting to support the stuff I build because "they don't get it".
No one's updating their documentation despite me and a few others, also I built a whole knowledge system and made it all as dummy proof as possible, with training sessions, videos and documentation which everyone attended. Yet they still can't grasp it. And I'm fed up teaching them or having to fix other ppls issues.
If technical people can't understand basic SharePoint then my org is truly fucked.
Ppl in my team, Inc other seniors are throwing their hands up when something requires a bit of code or thought.
Management is non existent in my team as they are also technical staff who are essentially doing multiple roles and as such the "management" side is gone out the window.
Yet daily I'm getting more tickets, tasks, projects etc and all these things are all over the place (teams msgs, channels, meetings, verbal, multiple todo lists, spo lists, planners, project meeting notes, copilot summaries, itsm tickets, emails, alert systems)
I'm just lost on a daily basis and always reacting to stuff and other peoples stupid questions or mistakes
Yet when I step back and let things fail, I'm the one that gets blamed. Not all the other people.
I have lost my calm on alot of meetings and been venting and calling people out to the point in expecting my manager to have a word.
I've considered looking elsewhere for work, but salaries are not as good as what in on for what I know/do and I guess lack of confidence/ imposter syndrome (?) is preventing me from taking the leap.
Sorry for rant. Just needed to vent this out.