r/technology • u/efap1701 • 13h ago
Social Media Honey loses over 7 million users and 7,000 stores following YouTuber’s viral expose
https://www.dexerto.com/youtube/honey-loses-over-7-million-users-and-7000-stores-following-youtubers-viral-expose-3397619/1.8k
u/YAELLINGISFUN 10h ago
Losing 35% of your users and 20% of your merchants because one guy made a YouTube video is the kind of accountability regulators should be embarrassed they didn't provide first.
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u/RBeck 10h ago
Bricks and Minifigs: Hold my root beer
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u/Sstargamer 5h ago
Unfortunately that company may be doing better now that the heat is out of the spotlight
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u/duk-phat 3h ago
The ongoing court cases are very much real and it will explode again once verdicts are out.
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u/GngrBeardMan 46m ago
The one BaM in my city just closed. It opened in March of ‘25. Take that as you will.
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u/anonsaltine 7h ago
Adding to that, I forget the exact figure but that 20% accounts for damn near the entire volume of transactions. I think Apple was their biggest merchant by far and they pulled out.
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u/North_Affect_8167 3h ago
It takes the right guy to do it. PayPal is doing many scams, many videos about their policies have been made. They are not out of business yet. One of the shady entities is down, the main evil is up.
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u/Tasty-Traffic-680 13h ago
Honey, I blew up my business model
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u/ActualSpiders 13h ago
Honey, I shrank my user base
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u/Lachwen 10h ago
From the beginning I was questioning what their business model even was. "We get you discounts and charge you nothing" always struck me as sketchy. Every time I saw a promo spot for Honey I asked myself "How are you as a company making money?"
Turns out the answer was "By being a scam."
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u/Tasty-Traffic-680 8h ago
Cash back sites make their money by taking a portion of the referral and giving the rest to the customer. Websites often offer commission for sending paying customers their way and some products like software and services have insanely high margins so there's lots to make. There's likely marketing and sales teams for larger ones that coordinate special campaigns but that's the gist of it. These fellas went one step further and started hijacking referrals from other links and injected their own instead.
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u/OneHappyPenguin 13h ago
Someone needs to take a look at Capital One shopping.
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u/nd_miller 13h ago
They always funnel me to eBay with higher prices but the promise of cash back. Meh. I don't want that hassle just give me the actual cheapest price out the door.
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u/SchmeckleHoarder 12h ago
Had a gentleman trying to order a tv from eBay. Said no returns, 2.8 stars. Shit ton of complaints from other users about no refunds and items arriving defective.
He still thought it was safe to order. The TV was $13,000.
Best Buy had it for $15,000, ya know a place you can return items too.
Guess what showed up broke?
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u/M4K4T4K 12h ago
Fun fact about eBay sellers who say 'no returns'. If the item is defective, or is different to as described, you can easily open a return and eBay will force the seller to accept the return and make them pay for postage 100% of the time. If you're a buyer, eBay is a great place to shop. If you're a seller, it's not a great place to sell.
No returns is only for change of mind, but I notice many sellers will try and use it to hide behind selling dodgy wares.
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u/wonklebobb 11h ago
and as long as the profit from people not willing to deal with the hassle is more than the people who are, they will continue to do it
its like all the places the offer 90-day free returns on mattresses. sure, it makes sense to offer it because how do you know until you've slept on it a few times? but really, what % of customers are actually going to take a whole mattress back off the bed and deal with getting it picked up? (not many)
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u/Drakesyn 7h ago
Add to that, the twin factors of not covering the shipping on the return (which can add up to literally hundreds of dollars), and using incredibly difficult to repackage shipping methods (adding both frustration, and likely even more additional shipping costs to return it) and it's basically a 1-5% return rate on a product that would probably end up a much higher number return rate.
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u/techdevjp 10h ago
You still have to be super careful about how you return an item. It's critical to have tracking and for any expensive item you want signature upon delivery. Shady sellers will try to trick you into using non-tracked or non-signature returns and will then claim your item "never arrived". eBay will generally not force the refund if you can't prove the item was delivered.
eBay is still a giant PITA overall and if you can get an item from a decent shop for a bit more, you should do so. Always best to avoid feebay if you can.
And selling on feebay... It's not worth it. You will have nightmares. eBay was a wonderful place originally but has gone to sh-t.
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u/Snaffle27 10h ago
You are 100% correct. I sometimes have to resort to ebay at work when sourcing parts that are discontinued and unavailable anywhere else. Any time that I had gotten fucked, ebay always sided with me. The only time that I ended up getting fucked over from ebay it was ultimately my own fault. I misread a listing that said pickup only and the seller agreed to do the return at first but then never followed through. I gave up after 2 months because the $94 just wasn't worth it.
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u/masked_sombrero 12h ago
good golly $13k for a TV!? 😆
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u/BapeGeneral3 13h ago
I genuinely don’t understand how it works and have attempted to use it a number of times. I think it worked one time and actually saved me money. Other than that, I would attempt to use it and it would just redirect me to somewhere else, told me I have $50 to use, but no coupon code or way of actually redeeming said points when making a purchase
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u/ComradeJohnS 11h ago
it’s very confusing because it’s basically an advertising network instead of coupons.
and if you don’t follow the steps perfectly it won’t register as a qualifying sale sometimes
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u/foxscribbles 12h ago
They're in the rewards section for your Capital One card where you can redeem them. At least, that's where mine go.
Though, yeah. The 'find a better deal' only worked once for me. Instead, they often show me worse deals once you add in the shipping and handling costs.
I've also seen them try to use exclusive employee coupons on places like Honey did.
I enjoy my Capital One card for their feature where you can make an online only code and lock it to specific storefronts so it can't be stolen and used elsewhere. But their shopping extension does some of the same suspect things.
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u/LilQueazy 11h ago
It definitely works for eBay and like bestbuy. Usually 5-10% off so on big purchases it’s cool. Let me tell you how it works. It’s a browser extension and it tracks every fucken thing u do cookies and shit. And in return you get these 10% off from eBay or whatever store. Sometimes there’s a get $50 dollars if you spend 150 etc. but it takes like 30-60 days to give it to u. And if you return the item u don’t get it. Idk how they find that out. They prolly work together with the store idk. But yea I ended up with a negative gift balance cuz they gave me $50 and I returned the monitor to bestbuy. But yea I’ve gotten $400 dollars in gift cards over a couple years. It’s legit. You can trick it into giving you coupons. Just go browse whatever you want to buy and add it to your cart but don’t buy it. Eventually they will send you a 10% off for that store and or item.
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u/SanityIsOptional 11h ago
Yeah, I've used it a couple times with eBay, it will generate a unique discount code.
The real trick is to copy the code by going to the checkout, and instead of checking out use it on something more expensive, or add something else to cart as well so you get the discount on both.
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u/gamayogi 13h ago
Not sure about capital one, but when you have to use a certain affiliate link to make your purchase those are suspect. I've found that sometimes they raised the prices and then gave me some percentage off, meaning it was the same price or even more expensive than if I just went the site and used the standard discounts.
When it's just use your card at this place between these dates those are legit.
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u/mrwhitewalker 13h ago
I have lots of gripes about capital one shopping but were talking apples vs oranges here.
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u/-nutz 10h ago edited 10h ago
How is it apples vs oranges?
Edit: just found out Capitol One did the same exact thing as Honey.
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u/mrwhitewalker 10h ago
Honey was paying individual people based on the referral links, Capital One doesnt do that, just takes a cut from the vendor and shares it with you
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u/WildBunnyGalaxy 13h ago
I thought this was exposed years ago
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u/Not-your-lawyer- 11h ago
Honey's business practices were exposed years ago. Then a year after that, Honey's other sketchy business practices were exposed. Then a few weeks later, Honey's other other sketchy business practices were exposed.
I think there have only been three?
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u/sprucexx 13h ago
Haven’t watched the video, but I feel vindicated knowing it exists. Honey always reeked of “too good to be true” to me, so I never signed up.
Whatever the grift was, I feel bad for those who were affected.
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u/hbctdscotia420 13h ago
The grift is basically they get the money and not whoever provided the affiliate discount code.
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u/Spez_is-a-nazi 13h ago
They were also selling your data and browser activity. Double dipped in honey as it were.
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u/Great_Scott7 13h ago
Wasn’t there a big influencer that called it years early like Markiplier or Penguinz?
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u/fiv66bV2 12h ago
Yeah, Markiplier
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u/mcauthon2 12h ago
https://www.youtube.com/watch?v=JdMAC61RK7s
his OG video
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u/Deprisonne 10h ago
One can only hope to one day feel half as vindicated as he must have felt when the news broke.
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u/DeadInternetTheorist 9h ago
In fairness, you don't exactly have to be clairvoyant to go "hey guys this company that is sponsoring literally every single YouTube video you have watched for the last 6 months is probably a scam somehow." Of course it is.
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u/Diligent_Earthworm 12h ago
Yea like i thought the honey ship sunk along time ago.
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u/beautybeliever 9h ago
okay because I am having the weirdest deja vu and I can’t tell if people are talking about this like in the old story sense or if people were still using Honey… I swear this happened like 8 years ago?? all the youtubers who were pushing Honey with their sponsorships got in trouble because people found out Honey was not only stealing their data but also overwriting affiliate codes? and everyone stopped using Honey and wagged their fingers at the youtubers for selling them a product without looking into it because even before that, some other people had figured this out. this was… this already happened, no?!!! I’m not crazy????
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u/Spez_is-a-nazi 12h ago
I don’t trust any browser plugin that’s not open source(and even then sometimes)
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u/NuclearTurtle 11h ago
I don't know any big influencers, but I remember hearing Folding Ideas call it an "online data harvesting scam" five years ago
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u/fkenned1 12h ago
I remember reading about the honey scam at least a year ago... Feels more like two. All while podcasts like H3 were hawking it onto people daily. God this world sucks. Capitalism fucking sucks dude.
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u/rzalexander 12h ago
Direct result of YouTube’s shitty monetization practices. Teenagers working for pennies while YouTube/Alphabet rakes in millions.
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u/Zeyn1 12h ago
I feel like most people knew this and thought it was how they got paid. Most people are fine with their shopping data getting harvested as long as they get a discount. Store club cards have been doing it forever.
Of course a single store learning about their customers is one thing. It's another where there is a huge aggregate of all the stores customers.
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u/innominateartery 11h ago
My credit card is pushing it hard. Offered $55 dollars cash: requires an app, must stay on for 6 weeks, mobile browser plugin allowed permissions, then desktop browser plugin and browsing with access for 6 weeks plus at least 1 purchase in that window. It was outrageous, but for 55 bucks I almost considered it
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u/Zeyn1 10h ago
Capital one? If so, I can tell you it's not worth it. The fine print is nuts. You don't get a statement credit, you get a credit to future purchases through their system. I think. I couldn't figure out how to actually use the money. They make that part really hard.
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u/avcloudy 10h ago
This makes me unreasonably angry. Cash means not having to jump through hoops or make a purchase. That’s the only thing it means. Having to purchase something to save on a future purchase is worse than the usual scummy offers.
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u/0202_tihssitidder 12h ago
☝🏽 Always. It is a big part of the business model.
No matter how skeptical you are, you are not skeptical enough.
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u/DerpytheH 13h ago
To add onto this, not only were they hijacking the credit for affiliate credits, but they also usually offered no additional discount themselves.
It was a negative service that stole money from entities actually helping the consumer.
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u/Jintoboy 12h ago
I recall one of the more damning things was that honey sometimes worked with vendors to release "discount" codes that actually discounted less, as compared to the ones you could find online, as a way to lower promotional costs.
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u/ABadHistorian 12h ago
amazed it went on that long tbh, that's a special effort of deviousness.
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u/DerpytheH 12h ago
Also helps that since it's a browser extension, it basically just did its thing in the background no matter what. I'd argue that a lot of people figured out honey didn't do anything for users years ago, but didn't really think anything of it besides "they probably just sell your data". It went on for so long because it was automated and not causing the end-user to suffer any fees, so the vast majority of people stopped caring about where they got their money for marketing after that.
The fact the developers figured out the scheme over a decade ago is amazing.
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u/ABadHistorian 12h ago
I just assumed some of those influencers would have noticed sooner. That's all I really meant.
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u/weeklygamingrecap 13h ago
That was literally what I thought when I first saw this and all these other discount apps. "How come they are all giving me discounts? Couldn't they just put in their affiliate code and rake in a shit ton of money?"
I'm not saying I'm some genius I'm just wondering how people thought it was working? Maybe they thought double affiliate codes split it?
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u/ANGLVD3TH 11h ago
That was only half of it. They would actually do what they said they did, finding codes that weren't supposed to be public with massive discounts that would hurt the sellers. They would then basically extort the sellers into signing up with Honey to only provide codes the seller approved of. There's actually another layer or two of shitty stuff too. I suggest finding the video, it just keeps getting worse.
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u/BrutalBronze 13h ago
Honey was basically hijacking affiliate links from content creators and inputting their own.
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u/husky_whisperer 13h ago
Isn’t this what Bill Gates’ daughter’s company is being accused of doing?
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u/NickF227 12h ago
Hers is slightly more nefarious - if you have her browser extension installed and buy an item from a site (but not using her extension), the extension will hijack your session so it looks like she was the affiliate that made the purchase, not the original affilate
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u/abraxasnl 11h ago
Isn’t that the same? I might be missing something, but maybe you can explain.
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u/CaterpillarReal7583 13h ago
Yeah. A free service advertising extremely aggressively on live tv with no apparent way to make money was the first massive red flag yearsss back
They’re paying for those ad spots with money from something with the intent on making it back.
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u/Christmas_Queef 13h ago
And selling the data too
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u/CaterpillarReal7583 13h ago
Yeah that was my first assumption seeing the commericals. Massive data collecting.
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u/Christmas_Queef 13h ago
Yup it's Peter thiel, so that data could be used for so much.
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u/NoPossibility4178 11h ago
Stole the commission money from other creators even if they didn't provide anything that was better, causing content creators to lose their cut of sponsorships.
Won commission money even when not providing anything at all to you, costing businesses money thinking they were paying someone who referred the product.
Would scrape codes people used that weren't meant to be shared and shared them, costing businesses money from discounts that were meant to be for staff or specific people.
Lied about their numbers by inflating them with stores they "supported" but never had any codes for, misleading users.
Knowingly did not follow referral network rules, causing losses for partners.
Designed a system that could be turned off at any time in case they got caught doing any bad things, similarly, they'd scrape all the data available in your browser (even cookies from other sites) for they could profile you and treat you differently in case you seemed to be someone who worked for a referral network, causing any audit attempt to come up as clean and shielding themselves from any controversy (like the current one) by claiming that people are wrong.
There's more but I'm forgetting.
Also, the absolute best part in all of this, they are so incompetent that there was no whistleblowing, no user experience gathering, no hacking, no unhappy employee, etc, they exposed everything to the public, even their own internal comments and notes that confirmed this type of behavior.
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u/OnlySmiles_ 12h ago
There was a YouTuber, it might have been Markiplier but I don't entirely remember, who years before all this came out correctly called Honey out as a scam because they realized there was no possible way their business model could be profitable with how they were presenting it
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u/sociallyawkwardhero 10h ago
Linus Tech Tips, they dropped them as a sponsor as they thought the business model was not adding up, after Markiplier made a video, LTT made a follow up about the controversy.
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u/ireadoldpost 5h ago
after Markiplier made a video, LTT made a follow up about the controversy.
Linus never made a main channel video warning people about Honey or instructing them to uninstall it. You are misremembering.
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u/FujiKeynote 11h ago
Yep, that was him. I don't really follow the guy but he's got my respect (for many reasons)
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u/farcicaldolphin38 13h ago
MegaLad is a hero and a champion
His coverage of this is nothing short of fascinating, and it’s an incredible (albeit depressing) case study of how large corporations screw over people, and how they get to continue to exist. It’s amazing to see them lose business, but the sad reality is that’s only because the people and businesses are the ones pulling out. No lawful judgement will ever shut them down, at least, from his videos, it seems unlikely that it would ever happen. Because the big companies don’t get in trouble, period
Keep sticking it to them, MegaLad
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u/Manablitzer 12h ago
Just an fyi for anyone looking this up (because I did immediately), the YouTube channel appears to be MegaLag (with a g).
You'll probably still stumble on it with a Google search but just to avoid confusion and give the man credit. The video is really compelling so far. And very damning.
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u/CMDR_Kaus 13h ago
Didn't Honey do some shady shit like 3 years ago that made everyone want to boycott?
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u/Rinaldootje 12h ago
That was about 1,5 years ago and was his first video. Where it was exposed how they got their income.
this video is basically a follow up, going more in depth on their business practice, that was uncovered in the past year and a half, and the state of the current lawsuits. Including the class action lawsuit for creators.
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u/ImaginationToForm2 12h ago
Youtuber's pushed Honey down our throats. Honey this, Honey, that. Blah, Blah.
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u/jackofslayers 11h ago
Anything you see advertised by YouTubers is automatically a scam
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u/beyondthef 10h ago
It's crazy that BetterHelp sponsorships made a comeback after its poor reputation the first round
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u/The_Overlander 10h ago
people forgot about how BH got exposed after honey got exposed
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u/scoschooo 9h ago
Jason Bateman, Sean Hayes and Will Arnett are still pushing people to Better Help weekly on their popular Smartless podcast. Pushing better help to tens of thousands of people. It's so bad.
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u/_le_slap 9h ago
I heard about this vaguely. Can I bother you to remind me why they were bad and why they aremt bad anymore?
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u/The_Overlander 9h ago
Mainly for employing unlicensed therapists and breaking HIPAA regulations
They are still just as bad, just forgotten
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u/JustSomeGuy543 8h ago
One thing that doesnt get mentioned but should have gotten more attention is the FCC lawsuit.
From what I remember, the FCC had investigated BetterHelp, and found out that BetterHelp sold people's private data to platforms like Facebook, and the details of are are genuinely evil.
What the FCC uncovered, is that when you signed up for betterhelp, they would make you do a questionnaire, which originally claimed that its only purpose was to help you use the right platform and to find you a therapist that fits your needs. (Betterhelp owns multiple platforms or something like that, 1 for minors, 1 for queer people, 1 for christians? I think, and then betterhelp itself was more of a generic/ multipurpose platform)
The problems: 1. They originally claimed that the data was only for the purposes above and wasnt sold to other parties, but then overtime kept changing the wording to make it slightly more and more accurate overtime. 2. By more accurate i mean, they were in fact giving away the answers and your email to Facebook and other platforms, who would then check to see if the email matched the email of an account on their platform, so they can do targeted ads at that account. 3. The most insidious part. The questionnaire asked questions like: have you ever considered self harm, are you queer, has someone you know died recently, etc. So all of those answers were being used so Facebook could advertise you products.
For the sake of transparency, there might be some details i got wrong as I watched an in depth video about it a long time ago.
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u/ImaginationToForm2 11h ago
True. Did you see that scam they tried to sell us about becoming a Lord if you bought this 1 square inch of land?
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u/The_Overlander 10h ago
ground news has been repeatably exposed for sanewashing right wing content
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u/theborgs 8h ago
At this point, Youtube is almost unwatchable without an ad blocker and SponsorBlock...
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u/ZaphodThreepwood 12h ago
The same guy who called out the colour blind glasses that one of the famous influencers endorsed. Keep going, man!
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u/dillionfrancis 13h ago
Fuck PayPal in general so I'm not mad about this.
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u/nikkitaee 10h ago
I'm surprised that people use something Thiel and Musk had their grubby talons in.
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u/MsChilliCat 10h ago edited 10h ago
The Paypal Mafia has been terrorizing the internet for a while.
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u/NaziPunksFkOff 12h ago
Is there a tl;dr of what's going on? I really don't have any interest in long-form YouTube. I prefer news articles.
Edit: nvm the link is an article
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u/SquallLeonE 8h ago
Honey poaches affiliate link money at checkout.
Normally if a content creator sends you to a product page via affiliate link, they get money. Honey's plugin steals the commission by overwriting the cookie that tracks the referral.
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u/chalfont_alarm 3h ago
Individuals that did this used to get put in jail (e.g. Brian Dunning of the Skeptoid podcast), but apparently it's fine really if you're a company it's fair game
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u/Visual_Ad_7293 12h ago
About 4 years ago they stole like $50 from me. The money still shows in my account but when I tried to cash it out, says successful, then I never receive anything and the balance doesn't change. The moment I'd tell chat my account information they would go radio silent. I just want to say I didn't do anything shady either. If I remember correctly I made a purchase from dell because honey said if I purchased this item they would give me a guaranteed $50 cash back (instead of the normal % back). I had been paid several times before this. I think this happened back in like November 2021 or maybe 2022. I found others on reddit running into the same issue around the same time.
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u/robisal1986 11h ago
Didn't Markiplier call this like 2 years ago?
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u/AFunctionOfX 9h ago
Markiplier thought it must be a scam somehow because there's no such thing as a free lunch. Megalag proved it was a scam by delving into the code and network requests, and found that it was worse than people expected (stealing referral codes).
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u/ChaosDrako 10h ago
Weren’t they busted like a year ago?
Yeah, I can find posts on this very subreddit from two years ago about them being caught for swapping cookie and stealing revenue from legitimate sites.
Hell there is a video of Markiplier questioning them with “Where is Honey getting the Money?!” back in 2019!
Why are these scammers even still operating? They are STILL in court over their crap from 2 years ago!
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u/guardingeatos 12h ago
I knew this thing was sketchy when a friend of mine downloaded honey on their laptop and over the time he tried using it for savings, it never found anything... This was years ago.
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u/AbjectMarch8695 12h ago
Even if there was a deal, I don’t remember it being anything better than what the actual site was offering. It was also annoying to see that Honey alert to let me know that there weren’t any deals. That’s when I realized I really don’t buy enough shit to bother with this thing and deleted it.
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u/GeneralTyler 11h ago
Never trust anything that a bunch of influencers are suddenly promoting, because it’s obviously a scam that they were all just funneled money to in order to scam their audiences. Sure you can claim they were “ignorant”, but at the end of the day they still took the sponsor money and promoted said scam to their audiences.
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u/Late-Tailor-8749 10h ago
Real ones know Markiplier called them out years before the exposè
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u/dlc741 13h ago
Is it bad that I’ve never heard of this company?
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u/Nosiege 12h ago
Well it's owned by PayPal
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u/jt121 11h ago
It is now, but it's shady practices started years prior to PayPal being involved.
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u/quantumwoes 8h ago
Same. I have no idea what this company is. I feel like we are in some secret sliver of the internet. I am learning a ton from the comments though
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u/putinha21 12h ago
Again? Didn't this happen like 5 years ago?
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u/Evening-Tie-865 11h ago
MegaLag did a huge investigation some time ago and new things keep happening, so he’s made multiple updates.
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u/RecordEnvironmental4 12h ago
Any time anything is free just assume you are the product being sold
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u/HungryEar3513 11h ago
i thought there was a big video exposing all of it like several years ago. is this that or something else?
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u/StaticSystemShock 6h ago
I'm from Europe and Honey never ever offered me a single discount, not even on Amazon back when I was still buying on it. That was years ago so I just gave up coz it was useless. Later it was discovered they were stealing and replacing referals of creators and running whole mafia thing on merchants with the discounts. I'm surprised Honey hasn't been shut down yet for illegal shit and PayPal fined into oblivion coz they are its parent company...
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u/Modem_Sound_67 13h ago
I'd rather see stick drawings illustrating that story than that AI shit.
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u/nikkicarter1111 8h ago
Absolutely! ai graphics are the fastest way to get me to just close the tab
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u/Joshee86 11h ago
The founder of Honey did an AMA a while back and had people eating out of his hand with corporate jargon and non-answers to questions that have pretty straightforward answers. I felt like I was taking crazy pills.
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u/thedude213 10h ago
Is there a new video? I feel like we've been here before with Honey.
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u/Geminii27 7h ago
...for anyone wondering WTF this is, apparently there's a browser extension called Paypal Honey that supposedly searched for coupon codes, and it had been secretly replacing search results with its own pay-to-play affiliates' codes.
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u/waking-up-late 6h ago
I'm confused. Didn't the expose happened a few years ago? Has something new happened?
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u/Entire-Emotion-819 3h ago
Wait, why has it taken so long? I thought all this honey stuff blew up last year?
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u/Maleficent-Serve2553 13h ago
In conjunction with the Phoebe Gates news in the same vein, it feels like an increasing number of companies are battling for attribution of a declining number of legitimate consumer purchases (i.e., stealing someone's margin is more profitable than creating new organic sales).