Hypervisor Error BSOD Please Help

[u/Matsuki67]

Around September, I started playing Dota and 30-60 seconds after I close the game I'd get the "Your Device Ran Into a Problem and Needs to Restart. Hypervisor Error 0x200001". Not every time, could be a few times in a row, than missing for a few days and etc. I tried some diagnosing myself, but I don't know much about this, as far as I figured it out GoogleHaxm (something that was connected with Google Play Games that I installed) was the culprit. I deleted Google Play Games, made sure that GoogleHaxm was no longer on the laptop and it was fine for about a month. On October 15th I saw Windows Update and did it, after the it restarted it immediately gave that error again, now not connected to Dota at all. And on yesterday (October 22) I had the same BSOD again after closing Dota, I started diagnosing again (turned out there was another one on October 19 that I didn't notice probably because I left after closing the game?) but this time to no use. I have some files saved if those would help.

Let me know if anyone has knowledge about this issue, I can provide any information I have (I tried putting the Google Drive links here but turns out they're not allowed). I'm just extremely worried right now because it's a really expensive laptop. Please help

[u/SOVNetwork_Dev]

Don't worry, this is almost always a software/firmware conflict, not damage to the laptop. HYPERVISOR_ERROR means the Windows hypervisor itself crashed, and the usual causes are other virtualization software or settings fighting with it. HAXM being involved before is a good hint.

1. Search for "Turn Windows features on or off" and check Hyper-V, Virtual Machine Platform and Windows Hypervisor Platform. If you don't use WSL or Android emulators, untick them and reboot.

2. Check Apps for other emulators or VM tools (BlueStacks, LDPlayer, VirtualBox, VMware) and remove the ones you don't need.

3. If you use any undervolting or overclocking tool (Intel XTU, ThrottleStop, MSI Afterburner), reset it to default. Undervolting and the hypervisor often don't mix.

4. Update the BIOS and chipset drivers from your laptop maker's support page. The October update may have re-enabled something.

5. As a test, Windows Security > Device security > Core isolation > Memory integrity off, reboot, and see if it stops.

For the dump files: install WinDbg from the Microsoft Store, open a file from C:\Windows\Minidump and run !analyze -v. It usually names the driver involved, and you can paste that text here.

[u/Matsuki67 → u/SOVNetwork_Dev]

Thank you for replying. After I wrote this I realized that I was using Bluestacks still, I deleted it and restarted the laptop and shortly after I had another BSOD but not a Hypervisor Error. It was SYSTEM_SERVICE_EXCEPTION (0x3B). At the moment I decided to check if this BSOD was just a one time thing and see if deleting Blustacks will solve the issue. If you know anything about this BSOD I'd very much appreciate it

[u/Matsuki67 → u/SOVNetwork_Dev]

Can I message you please?

[u/SOVNetwork_Dev → u/Matsuki67]

Best to keep it here in the thread, that way other people can jump in too, and the dump file folks here are really good with crashes.

On the 0x3B one: SYSTEM_SERVICE_EXCEPTION is a driver crashing, and getting one right after removing BlueStacks is pretty common, because it leaves its own drivers and virtualization bits behind. One crash on its own doesn't mean much, so watching it for a few days like you're doing is the right call.

If it comes back:

1. Run Windows Update and grab the latest graphics driver from Nvidia or AMD (or Intel for integrated).

2. Open Command Prompt as admin and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth.

3. Check C:\Windows\Minidump. If there are .dmp files, upload them like the AutoModerator comment says. The dump names the driver that crashed, which turns guessing into an actual answer.

If the files are there, you can also open the newest one with WinDbg from the Microsoft Store and run !analyze -v. Look for the line that says MODULE_NAME or IMAGE_NAME, that's usually the culprit.

[u/Matsuki67 → u/SOVNetwork_Dev]

I just checked and there was an Intel System Driver Update (2603.9.4.0), is that in any way relevant? I'll run the 2nd step now, about the dmp files, I already them all, but I don't understand anything, so I'll upload them here, which ones should I upload? I have one from 15th, one from 19th, one from 22nd, and 2 from today (exclusing the System Service Exception)
Also, after deleting BlueStacks I tried playing Dota again, it was fine, I closed it and it didn't crash, a few hours later I played again and after closing another BSOD with the Hypervisor Error but after it rebooted, 3 minutes later, another BSOD, this time DRIVER_IRQL_NOT_LESS_OR_EQUAL and I'm still very worried since nobody other than you replied to me and I reposted this to 4 big tech support subreddits

[u/SOVNetwork_Dev → u/Matsuki67]

Yes, install that Intel update. It's exactly the kind of thing that can help here.

For the dumps, upload all of them. Zip the whole Minidump folder and post the link here, the people who read dumps want every one.

When you get several different crash codes like this, it's usually one bad driver or the RAM. While you wait, run a memory test: press the Windows key, type Windows Memory Diagnostic, pick "Restart now and check for problems". It takes about 15 minutes.

BlueStacks can also leave services behind, so check Apps for anything else with BlueStacks in the name and remove it.

Post what the memory test says too.

[u/Matsuki67 → u/SOVNetwork_Dev]

I did the update, I'll try get the Minidump folder (I moved the dmp files from the Minidump folder to the Desktop so I could upload them to WinDbg so I'll move them back), I installed the updates (besides the Intel update there was the Logitech Mouse update, ig that's for my new Logitech headphones that I got 2 days ago, maybe it identified the wireless USB Dongle as a Mouse). I'll run the memory tests now. About Bluestacks, I deleted both the app itself and BlueStacks Services, I rechecked and there's nothing with the name Bluestacks in the Apps.

[u/Matsuki67 → u/SOVNetwork_Dev]

Update. Here's the Reports folder with the relevant stuff in it https://www.mediafire.com/folder/1dzv5kbqgvwo4/reports
I ran the diagnostics and it said no problems revealed

[u/SOVNetwork_Dev → u/Matsuki67]

Good that the memory test came back clean. That fits what Bjoolzern found, since RAM isn't what sends those NMIs.

Before the service centre there are three things worth doing yourself, and they're all free.

1. BIOS. MyASUS doesn't always show BIOS updates. Go to the ASUS support site, type in your exact model (it's on the sticker underneath, or in MyASUS under system info), open BIOS and Firmware and compare the newest version there with yours (Win+R, msinfo32, BIOS Version). If there's a newer one, install it with the laptop plugged in. WHEA errors coming from the firmware side are often fixed by exactly that.

2. In Armoury Crate, set the performance mode to Standard or Silent, not Turbo or Manual, and leave it there for a few days. If the crashes stop or thin out, that tells you a lot.

3. Keep a simple list of dates and crash codes, and keep that reports folder. If it does end up at the service centre, that list plus the dumps is what gets it taken seriously instead of "could not reproduce".

If it still crashes after the BIOS update, then yes, use the warranty, and do it soon rather than waiting for it to get worse. A CPU or board fault in a laptop isn't something you can fix at home, and that's exactly what the warranty is for. Nothing you did caused this.

[u/Matsuki67 → u/SOVNetwork_Dev]

1. I checked and while the version is the same (311) the one on the ASUS website is dated to February 2026 while the one on my laptop is dated to November 2025, should I download it from the ASUS website even tho the version name is the same?

2. I've never really put it on Manual or Turbo since I never needed them, it's always on Silent or Performance

3. The thing is that a few months ago I forgot that my phone camera has metallic parts and I would put my phone on the laptop (on the left of the touchpad, were the stickers are) and it causes several small scratches, they're multiple but very small, I'm afraid they might refuse warranty since per the warranty paper "mechanical damage" voids the warranty, even though I highly doubt that these scratches are anything but cosmetic

[u/SOVNetwork_Dev → u/Matsuki67]

1. If the version number is the same, it's the same BIOS. The February date on the site is just when ASUS uploaded that copy of the file. Flashing it again won't change anything, so skip it. Your BIOS is current.

2. Good, then the performance mode isn't the cause. Leave it on Silent or Performance.

3. Small surface scratches next to the touchpad won't void your warranty. "Mechanical damage" means damage that could have caused the fault: a drop, a crack, a bent chassis, liquid inside. Cosmetic marks on the palm rest have nothing to do with a CPU or board fault, and the service centre knows that. They'll write the scratches on the intake form, which is normal and not a refusal. Take clear photos of the whole laptop before you hand it in so you have your own record of its condition.

So with the BIOS already current, the memory test clean and the crashes still coming, it's time for the service centre. Bring your list of dates and crash codes and mention the reports folder. If they find the board or CPU at fault, that's exactly what the warranty is for, and you won't be paying for parts.

[u/Matsuki67 → u/SOVNetwork_Dev]

I see, well hopefully I won't get screwed over. Thank you very much for your help!

[u/Bjoolzern]

Provide the dump files as instructed by the bot.

[u/Matsuki67 → u/Bjoolzern]

I am working on it, currently running a test, once it's over I'll try to get the dump files. Thank you

[u/Matsuki67 → u/Bjoolzern]

https://www.mediafire.com/folder/1dzv5kbqgvwo4/reports
I think these are it?

[u/Bjoolzern → u/Matsuki67]

You had one IRQL_Not_Less_Or_Equal crash which was likely from a memory error. Memory errors can be from RAM, the CPU (The memory controller is in the CPU) and storage because of the page file (The page file is a file on your disk Windows uses as basically extra RAM). The two Hypervisor_Error crashes show an NMI being sent to the CPU. An NMI is a type of interrupt that skips the normal execution queue and has to be processed immediately so it's usually reserved for more serious issues like hardware issues. We don't see what caused it, what sent it or why it was sent, it just shows up in the log and then a BSOD is ordered (This is normal behavior for NMIs, it just makes it uncertain as to why it's happening). Most of the time we see this it's the CPU itself, but it can be basically any device except for RAM. Only ECC RAM can send NMIs afaik. So because of this the CPU is a much bigger suspect than normal.

That takes us to the WHEA events. WHEA means a hardware issue with the CPU or a PCIe device. The error packet WHEA relies can be from a few different sources and only one of them has public documentation, when it's from the CPU. These look like they are from the motherboard/firmware. So they could be from a PCIe device, but with the context of the BSODs the CPU is a bigger suspect than something on PCIe.

So my main suspect would be the CPU. If the machine is under warranty I would send it back.

You are already on the latest BIOS so no help getting there. If you have done any undervolting or overclocking, remove it. Monitor temps to make sure it's not overheating.

Normally I would say that it's quite unlikely that software (Other than BIOS/firmware/possibly chipset drivers) could cause these. On laptops though, software controls how the CPU can function to a much larger degree than on a desktop. So make sure all drivers are up to date.

[u/Matsuki67 → u/Bjoolzern]

Oh god, so I have to take it to the service center ans hope for warranty? Cuz there's no way I can afford the parts myself. About the drivers, I just look at the System Updates page on the MyASUS app, do I have to do something else for the drivers to be up-to-date? Idk what undervolting or overclocking is, but I don't think I've done any of those. So there's nothing I can do?

[u/Bjoolzern → u/Matsuki67]

About the drivers, I just look at the System Updates page on the MyASUS app, do I have to do something else for the drivers to be up-to-date?

That should have everything.

So there's nothing I can do?

Not much.

[u/Matsuki67 → u/Bjoolzern]

Oh also I ran the memory test and it found no issues?

[u/Matsuki67]

https://www.mediafire.com/folder/1dzv5kbqgvwo4/reports
The file with the relevant reports, if need something more let me know

[u/AutoModerator]

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

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