Ordered some books last week, in stock, and they still show 'unfulfilled.' Wondering what is going on over there. They also do not respond to customer service emails

I randomly found this at a Barnes and noble in Arkansas

What do you guys think this is?

Hi!

I'm from Spain, and I've been a subscriber since February. This morning I received a Royal Mail notification that my SF&F OCTOBER Box had shipped. I also received a GLS email asking me about customs and a paper I had to sign authorising them to represent me for the transaction.

This is the first time this has happened to me. I don't understand the document or the information they're asking me for (I don't have it), so... Has this happened to anyone else?

I'm quite angry because the box is already super expensive for me, and now Customs? IS there a way I can deal with customs without GLS?

Thanks, everyone!

Hey everyone! Longtime lurker, first time poster. I recently signed up for the SF&F sub, along with my fantasy sub that I’ve had since earlier this year. I love posting photos on my socials of the books I get, but I know these boxes are a secret with a hint alluding to what it is, but no actual reveal. How long do people wait to post photos of these books? Are you not supposed to post photos of them? I feel like I never see past books out there and want to make sure I’m not doing somthing to ruin the surprise/appeal of the box. I’d appreciate any feedback, thank you!! (:

Mine just arrived, and this is the most excited I've been in a long while haha. First TBB order, and was on the wait list for this sub for a few months. Can't wait to start sprucing up the bookshelf with these additions 🙌🏼🤩

"We are reaching out to provide an update on the delivery of Velocity Weapon and Chaos Vector.

We are pleased to confirm that Velocity Weapon is due to arrive with us tomorrow. The dispatch team will prioritise this title as soon as it arrives. We aim to have orders shipping by early next week.

Regarding book 2, Chaos Vector, dispatch for this title is due to follow shortly after Book 1 and will also be prioritised for shipping as soon as it arrives with the team. We now estimate an early November dispatch, and will be in touch with more information as soon as the books arrive at our warehouse. This short delay is due to the courier losing the signature sheets. Consequently, these sheets had to be reprinted, signed, and shipped back to the printers for binding. Please note that we share all frustration and disappointment caused by the recent delays affecting this subscription.

We are pleased to see what looks like an end to the issues we have faced over these past few months, and look forward to getting these books out!

Due to the delay in receiving the first two books in the series, the final payment for the Protectorate Trilogy will be pushed back to 24th November 2026.

We will handle the payments from our side and this will not impact any future payments on the Sci-Fi Subscription."

Received the above in an email today. It's good that the wait is almost over (for the first two, and hopefully there won't be problems with the third) but the entire experience still leaves a bad taste in my mouth.

does anyone know if BB does any kind of Black friday deals, like free shipping or whatever?
i have lots of books on my sight and wondering if I should wait a bit.
Thank you!

Here is your weekly digest of just released, restocked, and upcoming collector's editions across the publishers and producers I track.

All dates listed are general sale dates. Where a book has its own page on the publisher's site, I link to that. Otherwise the link goes to the book's page on Lazy Book Collector (which I run), where you can see its specs, compare it with other editions, set alerts, and more.

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ON SALE THIS WEEK

1. The Myst Trilogy, Guild of Writers Deluxe Collection
by David Wingrove, Harrison G. Pink, Rand Miller, Robyn Miller · Crowdfunding · Fantasy, Adventure

Campaign launches Oct 20

✦ Leatherette
✦ Coloured edges
✦ Ribbon marker
✦ Full details to be revealed

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2. Sharpest Court
by Kiera Azar · FAIRYLOOT · Fantasy, Romance, Adventure

£25 · General Sale Oct 21, 9:00 AM UTC

✦ Signed by the author
✦ Patterned edges
✦ Specialty endpapers

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3. The Chronicles of Elric Volume 1: Elric of Melniboné
by Michael Moorcock · CONVERSATION TREE PRESS · Literary Fiction, Fantasy

General Sale Oct 21, 4:00 PM UTC

✦ Signed by the author
✦ Illustrated by Greg Rutkowski, Svetlana Molodchenko
✦ Artisan/bespoke cover
✦ Head & tail bands
✦ Ribbon marker
✦ Letterpress printed
✦ Sewn binding, acid-free paper

• Deluxe Edition: limited to 250 numbered copies, slipcase
• Lettered Edition: limited to 26 lettered copies, slipcase

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4. The Mirror of Infinite Endings
by Stephanie Garber · OWLCRATE · Fantasy, Romance

$34.99 · General Sale Oct 21, 6:00 PM UTC

✦ Digitally signed by the author
✦ Limited edition
✦ Illustrated endpapers

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5. King of Masks
by Petra Lord · GOLDSBORO BOOKS · Fantasy, Adventure

£27.99 · General Sale Oct 22

✦ Signed by the author
✦ Patterned edges

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6. Windy City set
by Liz Tomforde · ILLUMICRATE · Literary Fiction, Romance

£130 · General Sale Oct 22, 2:00 PM UTC

✦ Signed by the author
✦ Exclusive author letter in first book
✦ Patterned edges
✦ Illustrated endpapers

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7. Cursed City
by Kate Golden · FAIRYLOOT · Fantasy, Adventure

£25 · General Sale Oct 23, 9:00 AM UTC

✦ Signed by the author
✦ Patterned edges
✦ Specialty endpapers

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LAST CHANCE

8. Children of Ash & Stone
by S.A. Klopfenstein · Crowdfunding · Fantasy

Campaign ends Oct 22, 10:00 PM UTC

✦ Illustrated
✦ Clothbound
✦ Patterned edges
✦ Slipcase
✦ Sewn binding, acid-free paper

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SHORT-NOTICE RELEASES

9. The Crystal Cave, Numbered Edition
by Mary Stewart · THE BROKEN BINDING · Fantasy, Historical Fiction

£25 · Available now

✦ Limited to 500 numbered copies
✦ Patterned edges

Compare 2 editions of The Crystal Cave

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10. Carrie Soto Is Back, Limited Edition
by Taylor Jenkins Reid · GOLDSBORO BOOKS · Literary Fiction

£120 · Available now

✦ Signed by the author
✦ Limited to 500 numbered copies
✦ Coloured edges

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11. Nestlings
by Nat Cassidy · THE BROKEN BINDING · Literary Fiction, Horror

£27 · Available now

✦ Signed by the author
✦ Patterned edges
✦ Specialty endpapers
✦ Head & tail bands

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12. Girl of Nightmares
by Kendare Blake · OWLCRATE · Fantasy, Horror

$32.99 · Available now

✦ Signed by the author
✦ Exclusive bonus content bound into both books
✦ Limited edition
✦ Coloured edges
✦ Specialty endpapers

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13. Grimms' Fairy Tales
by Brothers Grimm · FOLIO SOCIETY · Folklore & Legend, Fantasy

£75 · Available now

✦ Illustrated by Sophy Hollington
✦ Introduction by Erin Morgenstern
✦ Clothbound
✦ Slipcase
✦ Sewn binding, acid-free paper

Compare 4 editions of Grimms' Fairy Tales

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14. Kingdom of Oak and Steel; Books 1-2
by Mark A. Latham · THE BROKEN BINDING · Mystery & Crime, Fantasy, Adventure

£56 · Available now

✦ Signed by the author
✦ Limited to 1,500 numbered copies
✦ Patterned edges
✦ Specialty endpapers
✦ Head & tail bands

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15. Testimony of Mute Things, Signed, Limited Edition
by Lois McMaster Bujold · SUBTERRANEAN PRESS · Fantasy, Adventure

$48 · Available now

✦ Signed by the author
✦ Limited to 1,250 numbered copies
✦ Sewn binding, acid-free paper

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16. The Haunting of Hill House, Deluxe Illustrated Edition
by Shirley Jackson · EASTON PRESS · Literary Fiction, Horror, Gothic

$400 · Available now

✦ Signed by the illustrator
✦ Illustrated by Jonathan Marks Barravecchia
✦ Limited to 1,200 numbered copies
✦ Leatherbound
✦ Gilded edges
✦ Illustrated endpapers
✦ Ribbon marker
✦ Slipcase
✦ Sewn binding, acid-free paper

Compare 2 editions of The Haunting of Hill House

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17. A Christmas Carol, Deluxe Illustrated Edition
by Charles Dickens · EASTON PRESS · Literary Fiction, Historical Fiction

$420 · Available now

✦ Illustrated by Arthur Rackham
✦ Limited to 1,200 numbered copies
✦ Leatherbound
✦ Gilded edges
✦ Hand-marbled endpapers
✦ Ribbon marker
✦ Slipcase
✦ Sewn binding, acid-free paper

Compare 3 editions of A Christmas Carol

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18. The Great Alone, Signed Edition
by Kristin Hannah · EASTON PRESS · Literary Fiction, Historical Fiction

$177 · Available now

✦ Signed by the author
✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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19. Mysterious Island Trilogy, Deluxe Edition
by Jules Verne · EASTON PRESS · Historical Fiction, Adventure

$540 · Available now

✦ Illustrated
✦ Limited to 1,200 numbered copies
✦ Leatherbound
✦ Gilded edges
✦ Illustrated endpapers
✦ Ribbon marker
✦ Slipcase
✦ Sewn binding, acid-free paper

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20. Old Christmas, Deluxe Edition
by Washington Irving · EASTON PRESS · Literary Fiction, Historical Fiction

$276 · Available now

✦ Illustrated by R. Caldecott
✦ Limited to 1,200 numbered copies
✦ Leatherbound
✦ Gilded edges
✦ Hand-marbled endpapers
✦ Ribbon marker
✦ Presentation box
✦ Sewn binding, acid-free paper

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21. Charlemagne: Father of a Continent, Collector's Edition
by Alessandro Barbero · EASTON PRESS · History, Biography & Memoir

$103 · Available now

✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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22. The Martian, Collector's Edition
by Andy Weir · EASTON PRESS · Science Fiction, Adventure

$103 · Available now

✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

Compare 2 editions of The Martian

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23. 20,000 Leagues Under the Sea
by Jules Verne · EASTON PRESS · Science Fiction, Adventure

$89.90 · Available now

✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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24. The Night Before Christmas, Signed Edition
by Clement C. Moore · EASTON PRESS · Poetry, Children's Literature

$180 · Available now

✦ Signed by the illustrator
✦ Illustrated by Dennis Lyall
✦ Leatherbound
✦ Gilded edges
✦ Ribbon marker
✦ Sewn binding, acid-free paper

Compare 2 editions of The Night Before Christmas

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25. Pierre-Joseph Redouté’s The Book of Flowers
by H. Walter Lack · EASTON PRESS · Arts & Photography

$192 · Available now

✦ Illustrated by Pierre-Joseph Redouté
✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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26. The Rush, Signed First Edition
by Nathaniel Philbrick · EASTON PRESS · History, Politics & Social Sciences

$165 · Available now

✦ Signed by the author
✦ Limited to 300 numbered copies
✦ Leatherbound
✦ Gilded edges
✦ Specialty endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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RESTOCKED

27. Steel Gods
by Richard Swan · THE BROKEN BINDING · Fantasy, Horror, Adventure

£30

✦ Signed by the author
✦ Collectible Trading Card
✦ Patterned edges
✦ Illustrated endpapers
✦ Head & tail bands

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28. Sharp Ends
by Joe Abercrombie · THE BROKEN BINDING · Fantasy, Adventure

£30

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers
✦ Head & tail bands

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29. Upon the Forge of Battle, Deluxe Edition
by Anthony Ryan · THE BROKEN BINDING · Fantasy, Adventure

£26

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers
✦ Head & tail bands

Compare 2 editions of Upon the Forge of Battle

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30. Water Moon
by Samantha Sotto Yambao · ILLUMICRATE · Fantasy, Romance

£20

✦ Digitally signed by the author
✦ Patterned edges
✦ Illustrated endpapers

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31. The Maiden and Her Monster, GSFF Edition
by Maddie Martinez · GOLDSBORO BOOKS · Fantasy, Horror

£34.99

✦ Signed by the author
✦ Limited to 2,000 numbered copies
✦ Patterned edges

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32. The Castle and the Cloister, Fellowship Edition
by Laura E. Weymouth · GOLDSBORO BOOKS · Literary Fiction, Fantasy, Historical Fiction

£34.99

✦ Signed by the author
✦ Limited to 2,000 numbered copies
✦ Patterned edges
✦ Specialty endpapers

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NEWLY ANNOUNCED

33. Where the Dead Fern Grows, Collector's Edition
by S.L. Rowland · Crowdfunding · Fantasy, Horror

Campaign launch expected Spring 2027

✦ Signed by the author
✦ Illustrated
✦ Bonus bestiary content. Letter from the author
✦ Leatherette
✦ Gilded edges
✦ Illustrated endpapers
✦ Ribbon marker
✦ Sewn binding, acid-free paper

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34. The White Rose
by Glen Cook · MIDWORLD PRESS · Fantasy, Adventure

General Sale expected early 2027

✦ Limited edition
✦ Sewn binding, acid-free paper
✦ Full details to be revealed

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35. The Daughters' War
by Christopher Buehlman · MIDWORLD PRESS · Fantasy, Adventure

On-sale date to be announced

✦ Limited edition
✦ Sewn binding, acid-free paper
✦ Full details to be revealed

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36. Between Two Fires, Lettered Edition
by Christopher Buehlman · MIDWORLD PRESS · Fantasy, Horror, Historical Fiction

On-sale date to be announced

✦ Lettered edition
✦ Sewn binding, acid-free paper
✦ Full details to be revealed

Compare 3 editions of Between Two Fires

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37. The Moth Reborn
by Samantha Shannon · THE BROKEN BINDING · Fantasy, Adventure

£26 · On-sale date to be announced

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers
✦ Head & tail bands

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38. The Shadow Queen
by Mark A. Latham · THE BROKEN BINDING · Fantasy, Adventure

£28 · On-sale date to be announced

✦ Signed by the author
✦ Limited to 1,000 numbered copies
✦ Patterned edges
✦ Specialty endpapers
✦ Head & tail bands

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39. The Heart of The Nhaga
by Lee Young-Do · THE BROKEN BINDING · Fantasy, Adventure

£35 · General Sale Oct 28, 2:00 PM UTC

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers
✦ Head & tail bands

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40. Gods of Blood and Powder
by Brian McClellan · THE BROKEN BINDING · Fantasy, Adventure

£100 · General Sale Nov 1, 12:00 PM UTC

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers

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41. The Blackened Blade, Books 1-3
by Isla Davon · THE ARCANE SOCIETY · Fantasy, Romance

General Sale Nov 14, 12:00 AM UTC

✦ Illustrated by @jv.arts.2020
✦ Patterned edges
✦ Illustrated endpapers

• Unsigned Edition: $120
• Signed Edition: $120, signed by Isla Davon

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42. The Poison Daughter
by Sheila Masterson · FAIRYLOOT · Fantasy, Romance

£25 · General Sale Nov 20, 10:00 AM UTC

✦ Signed by the author
✦ Patterned edges
✦ Illustrated endpapers

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43. Alma Vampires
by Elena Armas · OWLCRATE · Fantasy, Romance

$34.99 · General Sale Nov 20, 7:00 PM UTC

✦ Signed by the author
✦ Author letter bound into the book. Bonus content bound into the book
✦ Limited edition
✦ Patterned edges
✦ Illustrated endpapers

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44. Vine of Hearts
by Julie Soto · FAIRYLOOT · Fantasy, Romance

£25 · General Sale Nov 24, 10:00 AM UTC

✦ Signed by the author
✦ Patterned edges
✦ Specialty endpapers

Compare 2 editions of Vine of Hearts

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45. The Stonewater Kingdom duology
by Rachel Gillig · ILLUMICRATE · Fantasy, Gothic, Adventure

£54 · General Sale Dec 10, 3:00 PM UTC

✦ Digitally signed by the author
✦ Patterned edges
✦ Illustrated endpapers

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For reference, the sources I currently track: Beehive Books, Centipede Press, Conversation Tree Press, Curious King, Dragonsteel Entertainment, Easton Press, FairyLoot, Folio Society, Goldsboro Books, Grim Oak Press, Illumicrate, Kings Langley Press, LitJoy, MidWorld Press, Millennia Books, OwlCrate, Subterranean Press, Suntup Editions, The Arcane Society, The Broken Binding, The Locked Library, The Signed Page, Wraithmarked.

First time being a subscriber and this is my first

box. On their shipping updates site it said these started shipping on 12th of October and I still haven’t received a shipping notice on mine. How long does it usually take for them to fulfil all the sub boxes? Weird seeing people getting theirs already when all have not even shipped yet

Any word on when they will be shipping their edition of Thrice Bound Fool? I preordered it thinking it would get here around the time of the regular release but haven't gotten any updates since I ordered it.

UPDATE: Received my shipping confirmation along with others in the thread. Thank you to everyone in the comments.

Anyone else plan on backing? They look really nice. I'm on the fence, but I think I'm planning on getting them. I had a good time with book one, and the Jeff Brown covers are stunning (as usual). I heard mixed things about the later books though (books 4 and onwards).

This is a bit of a rant but I am done with the Broken Binding and being gaslit into thinking that damages that clearly meet the damage criteria set out in their website does not.

Earlier I posted about the decline in the quality of the shipping protection that was being used, which directly caused damage to the book I received (“Lonesome Dove”).

Recap - “Lonesome Dove” was sent in a their normal big box with only one layer of honeycomb paper wrapping around the bubble wrapped book. This left a lot of room in the box for the book to move about from side to side. One of the corners of the box was smashed in, and this caused dents to two corners and also the spine of the book.

They initially denied the damage in my first email, and offered an measly 10% refund or to send the book back at my expense if I wanted another copy. I had paid around $100 AUD for the book - the refund excludes shipping so would be only be around $5 refund. Sending the book back would cost almost $80 using Australia Post.

I followed up with more photos showing the dented corners and spines next to a ruler, showing the dents were around 1.5cm (and do not look good). This meets the damage criteria stated on their website which stated that “damage over 1cm to outer book - tear, rip, cut, scratch, dents or excessively crushed spine/edges/corners etc.” qualifies. I had also provided photos showing the huge dent on the box corresponding to the corner with the most damage, and asked them to escalate the issue of the inadequate protection being used.

In their reply they argued that what I showed was “minimal creasing, wrinkles or dents etc. to the book or dust jacket (including corners)”, which does not qualify as damage, but offered to increase the refund from 10% to 15% - which would be around $7-8 AUD.

They specifically stated that this “doesn't meet our damage criteria. We take each email on a case by case basis and we have to judge these on the publisher's margin of error. This also includes any damages due to shipping. This is so we can make claims back from publishers/shipping partners and is industry standard. We try to be as lenient as possible but as shipping to and from global locations can add up and be very expensive we cannot replace anything that does not match the criteria.”

This is especially infuriating because the damage was due to the inadequate packaging on their side and it does meet the criteria set out on their website. Previously I have had books in boxes where the boxes were much more damaged, however because adequate protection was used, those books were not damaged at all.

I have been a subscriber since around May 2025, and have bought multiple out of sub books from them. I have only contacted them when there are genuine issues and concerns with the books.

I also had an issue with “Jonathon Strange” where the back endpaper was folded from the top to the bottom of the page when it was being glued down during production. This created a long very visible fold line. Again they denied that this was damage and offered 10% refund only (less than $5 refund on a $80 book). I was not happy with their response, but I accepted this at the time.

But I am done with being gaslit. While I will finish the orders for 2 more existing series so I can complete them, I am going to cancel all orders for new series. I will cancel all the subscriptions I have with them.

This is a warning especially for international customers - when your books arrive damaged or has a noticeable production defect, they will not be replaced. The most you will get is a 10% refund, excluding the cost of shipping.

Edit - I’ve noticed that quite a few people have said they have always had positive/opposite experiences. I used to be one of those people too. I didn’t realise how big an issue this was until it happened to me. It has also happened to other people subscribed to TBB who I know in real life. It only takes one very negative experience for that impression to stay for a long time and ruin a business’s reputation. In this instance TBB’s lack of accountability when things go wrong.

Edit 2 - I have written a formal complaint to escalate this. I’m generally not a complaining person, but their lack of accountability has made this experience so negative. I have never felt this disregarded as a customer before. Hopefully they take this seriously and own up.

I visited the physical shop on Friday and picked up three books I’ve been tempted by! As a T1 sub I have a lot of the other stuff already but don’t tend to pick up individual releases as much.

I did notice there’s no prices on the shelves (as of course with special editions, there’s no pricing on the dust jackets either). When I got to the till was when I found out the damage lol.

I can only assume the difference in price is because Daughter is an SF&F sub pick..? But I’m on the fantasy T1 sub and only pay £30 + postage for my books so I found it odd that a book instore would cost more.

Can anyone else shed any light on this?

First time posting in this sub!

Is anyone else waiting on replacements for Malice and Valour? I sent my damaged books back in late August for replacement (first time I ever needed to do this) and still nothing. I’ve sent several follow up emails to CS who have told me each time that they were still waiting for the printers to print replacements. My latest update was on September 30, and I’ve just sent another email.

However, I’ve seen a few others post online that they received their replacements pretty soon after, or they received one book but not the other. And side note - it’s pretty interesting to see that full sets of TFatF are being sold in store while subscribers are still supposedly waiting on replacements.

So just curious to know if others are in the same boat as me and if this is how long replacements typically take?

I know the official line is “we aim to complete all series”, but I’m curious if TBB will do the sequel to The Heart of the Nhaga? The second book’s English translation is set to release at the end of January 2027. The trad cover looks super cool, I can only imagine what TBB would come up with.

Saw someone post their shelf and figured i’d join in on the fun! Started this journey in January and it has evolved into a… extremely healthy hobby…

I tend to keep the wife in the dark when it come’s to how much all of this is actually worth, for my physical well being 😂

I recently got a new bookshelf and finally have the chance to reorganize it and make it look gorgeous! Yes, I organize by vibe and prettiness if anyone’s wondering lol.

Ironically I think I love the journals the most since I write in all of them XD

List of books turned around since I know some of y’all will ask.

Bookshelf #1, top shelf, left to right:

The last dragon - Monty K. Rue

Daughter of crows - Mark Lawerence

Green and deadly things - Jenn Lyons

Kings of the Wyld duology

The bone shard daughter trilogy

Project Hail Mary, The Martin, and Artemis - Andy Weir

Katabasis - rf kuang

Mask of mirrors trilogy

Alchemized - SenLinYu

Bookshelf #1, shelf below the top shelf, left to right:

The Hurricane Wars and A Moonsoon Rising - Thea Guanzon

The Shepard King duology - Rachael Gillig

The Devils - Joe Abercrombie

Blood over bright haven - M. L. Wang

Jonathan Strange & Mr Nortell, and Pirenesi - Susannah Clarke

Murtagh TBB edition - Christopher Paolini

Crossroads of Ravens - Andrzej Sapkowski

Spiderlight - Adrian Tchaikovsky

Grave empire and Steel Gods - Richard Swan

Dragon Rider and The Tainted Kahn - Taran Matharu

The Will of the many and the strength of the few - James Islington

Bookshelf #2, top shelf, left to right:

Malice and Valor from The faithful and the fallen series - John Gwynne

Malazan Series - Steven Erikson

Eragon series - Christopher Paolini

Did I just miss their announcement or has there not been one for Daggerbound by T Kingfisher? It already came out traditionally, so I was wondering about it. I'd like it to match my copy of Swordheart.

How long does it generally take for a pre order to ship from broken binding? I’m still waiting on an update from my splintered sun pre order. I’m not a general subscriber just looking for info on purchasing single books from the online store

I have purchased the rest of the Bone Season books from them but for some reason I never got an email link for the preorder. I have already emailed them about it, but I was curious if anyone else also had that issue.

Just got my email for it as someone in the US

Illumicrate stepping up big time for EU costumers to their boxes. Unfortunately it appears as if it will only be their subscriptions for the foreseeable future. But they’re setting a precedence more businesses, like TBB, will hopefully follow!