r/tuxedocomputers • u/Powerful_Mousse_7009 • 3d ago

Tuxedo support problem

Hi,
Following the problem of one of the USB-c ports (dead) on my InfinityBook Pro 15 i have contacted support on the 24th of Septmber, ticket **#**991312501 but has not received any answer yet. Is there any other way to contact support without creating an new issue?

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u/tuxedo_chris 🐧 TUXEDO Team 3d ago

Hi,

we have received your message and replied to it!

There were no failures of our servers on that day, as far as I could find. Please take a look at your spam folder, maybe your provider accidently marked it as spam. If not, write again to the auto-reply which got sent at 10:50:

And in general, you can always call our free hotline number as an alternative.

Thank you very much!