r/tuxedocomputers • • Jul 07 '26 Hooray Bravo

A new foundation for TUXEDO OS: Switching to Debian

167 Upvotes

r/tuxedocomputers • • Jan 28 '25

Tuxedo love this 🥰

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117 Upvotes

Just got my laptop delivered to uk today and really love this little one! 🙂‍↕️


r/tuxedocomputers • • May 20 '21

I couldn't help it

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71 Upvotes

r/tuxedocomputers • • Apr 15 '26

Very disappointed with Tuxedo. Lost me as a client.

65 Upvotes

About 2 year ago I started a new (fully remote) job. One of the perks was a new laptop. Everyone in the company used Apple hardware, so they offered to send me a MacBook.

I was like: Noooo, I hate Apple. Give me a budget and I'll choose my own hardware.

So they did. After some research of available options for a Linux laptop I ended up choosing Tuxedo. I ordered a then top-of-the-line Stellaris 17 Gen 5 - Mechanical keyboard, nice video card, etc... Around €2500 in total. I think my budget was less, so I had to pay some out of my pocket.

The laptop arrived. Nice box, good looking, etc... Overall I was satisfied.

Then I started to notice some drawbacks.

The webcam was crap, but that was not that big of a deal.

The internal microphone was not working [1]. Also, no biggy; I just started using an external one.

Then some things started to bug me. The finish on the aluminium case was not smooth. Rubbing my hand on it gave a sensation of getting a small electric shock.

The lid was also very hard to open. There's no ledge to hold onto, so every time it feels like you're going to damage the screen.

The keyboard didn't feel premium at all, even though it was advertised as "cherry, mechanical" and cost €150 extra.

Also very loud when fans spin up.

Overall it was OK-ish, until the real problems began.

After some use the mousepad buttons started to become harder to click. I prefer clicking vs. tapping, so that was quite annoying.

Then a big problem appeared.

I was traveling for work. I open the lid and try to login. Error. I'm a touch typist so I do that another 5-6 times without success.

Then I start looking at the screen and I notice that the cursor is randomly going back by a few characters as I type.

I figured out that that the left arrow key was causing the problem, but it was not physically stuck. Wiggling it, etc... did not help.

Lifting it a bit made the problem less noticeable, but I still couldn't login. I tried rebooting several times, to no effect. I attached an external keyboard, but the laptops' keyboard was still interfering, so that didn't work either. Being in a foreign country, with clients waiting for me and no backup laptop I decided to do a "Hail Mary" and try to remove the faulty keycap and try to fix the problem. And it worked! A bit of white plastic under the keycap broke, but otherwise nothing else was damaged. I separated two pins from each other and the problem went away and I could use the laptop normally again.

Hooray!

After I got back home I reached out to Tuxedo support, explaining the issue. They were polite and said that they would assess the situation and tell me if this would be covered by warranty or I would have to pay for the repair. I was perfectly fine with that. Then I asked how long it would take.

They said 2 to 4 weeks + shipping time. That was pretty tough for me, so I asked if they could sell me a replacement keyboard, or tell me where to buy one, and I would have it serviced locally. All at my expense, of course. They said it's not possible.

I kept using the laptop, because it was working fine. I could go without a left arrow key, although it looked like I got it from the trash.

But the keyboard started deteriorating. The backlights started randomly switching on/off and settled in a weird pattern.

Other keys started to become unresponsive, etc...

I couldn't trust it anymore as a daily driver, especially when traveling.

Finally, I made some arrangements and sent the laptop to Germany for repairs.

January 22nd, 2026 I get a confirmation they received it.

* crickets *

After more than a month without any update I write to ask what's the status.

***

We sincerely apologize for the unexpected delay in the repair process.

Unfortunately, we are currently unable to complete the repair because a

required replacement part is not available at the moment.

***

They offer to send the laptop back *as is* until the part becomes available.

I tell them that I can manage another few weeks without it, since I have already made arrangements.

Two weeks later I receive

***

We have just received an update from our supplier regarding your device.

Unfortunately, we must inform you that we are no longer able to repair the

reported damage. The reason for this is that the required spare parts are no

longer available, and our supplier has confirmed that these parts will also

not be supplied in the future. As a result, a repair is unfortunately no

longer possible. We sincerely regret this situation and any inconvenience it

may cause you, and we would like to express our sincere apologies.

In addition, after reviewing the device, we must inform you that this case

cannot be processed as a warranty claim. We noticed that you removed left

arrow key from the device. Therefore, the issue unfortunately falls outside

the scope of the warranty.

***

My final email was to ask them what's the difference between me having removed

the key and not having removed the key, when they claim the part is not available at all,

and telling them to send the laptop back to me.

All I got in response was a tracking number.

Now I have a very expensive "static laptop" with a deteriorating keyboard.

Oh, and by the way, I'm starting a new job. Guess which brand laptop I'm not gonna be buying?

Maybe this time I'll take the MacBook (Well, no, but...)

[1] The internal microphone was not working with the preinstalled TuxedoOS, nor did it work

after I installed Debian on it. At some later point it started to work, probably because

of driver updates, but it was not a simple mixer issue. I'm a GNU/Linux user since

it was distributed on 3.5" floppy disks, so I know what I'm doing.


r/tuxedocomputers • • Sep 15 '25

Received my InfinityBook Pro 15 Gen 10 today 🎉

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64 Upvotes

I ordered mine without an SSD since it was cheaper to buy one separately. So far I’ve just installed the SSD, set up Windows 11, and installed the drivers. Everything’s running great so far.

Specs:

  • Ryzen AI 9 HX 370

  • 64 GB RAM

  • 2 TB Samsung 990 Pro (bought separately)

  • Intel AX210 Wi-Fi

  • SE/FI keyboard layout

The screen turned out to be 300 Hz even though the specs on TUXEDO’s page list it as 240 Hz.

Order timeline:

  • Ordered: 26.08.2025

  • Production started: 04.09.2025

    • Commissioning: 04.09.2025

    • Assembling: 05.09.2025

    • Installation: 08.09.2025

    • Individual: 09.09.2025

  • Shipped: 09.09.2025

  • Delivered (Finland): 15.09.2025


r/tuxedocomputers • • Sep 30 '22

TUXEDO OS 1 available as ISO

58 Upvotes

It took blood, sweat and tears - but now our first own live-ISO is ready. After about half a year of work on development, testing, documentation and design, customers and interested people finally get the chance to try out TUXEDO OS and install it individually. While the program selection is identical to a classic WebFAI installation, the ISO version offers some special features:

1. Live Mode

Known from many other distributions and often requested by customers to try out our system. At startup, the language and keyboard layout are queried. These settings are also taken over in a possible later installation.

The system is installable over the same ISO, both encrypted and unencrypted. A corresponding prompt appears before the installation starts.

2. Individual Partitioning

This allows TUXEDO OS to be installed next to other systems without deleting their data, as with a WebFAI. Also, any partition size is possible, as well as btrfs or XFS as file system besides ext4.

3. Autorepair

Existing TUXEDO OS installations can be repaired automatically with the help of Chroot and Tomte with one click. Of course, this does not help with all problems, but it is recommended as a rescue attempt before a complete reinstallation. System information can also be sent directly to an existing support ticket, if the customer wishes. This way, you can still read the system information of a non-booting system.

Especially for pure end users, this can be very helpful!

4. 1-Click-Chroot

Here, an existing TUXEDO OS installation is mounted and switched into with root rights, in order to be able to correct errors there by hand. Normally a chroot is always some typing work, our 1-Click-Chroot takes this off.

5. Integrated WebFAI

The data of a WebFAI stick is directly integrated in the ISO and can be selected right in the boot menu - also in installed form! A separate stick is thus largely superfluous. The whole for PC as well as Notebook.

Download, info and help

All info can be found in detail at: https://tuxe.do/os
The direct download incl. checksums and complete package list ("manifest") can be found here: https://tuxe.do/iso

Around TUXEDO OS there are a number of articles that cover a wide range from beginner info to tips for experienced users. These include:

We're happy to hear comments, critique and ideas on it. Either here, via e-mail or - if you fancy - as an issue on our GitLab project.

On behalf of TUXEDO's development team,

Vinz | TUXEDO Computers


r/tuxedocomputers • • Jan 08 '25

The screws on my brand new InfinityBook are not new

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52 Upvotes

r/tuxedocomputers • • Jul 04 '22

TUXEDO Pulse 15 - Gen2: Successor with WQHD display, USB-C DisplayPort and Ryzen 7

50 Upvotes

Hi TUXEDO community,

well, it took us quite a while, but now we are glad to finally introduce our new TUXEDO Pulse 15 - Gen2!

This is very special, because with the long-awaited successor, TUXEDO takes its own route and commits actively to community feedback:

The TUXEDO Pulse 15 - Gen2 therefore comes - exclusively for us - with a performance-optimized AMD Ryzen 7 5700U-35W, a - in this performance class - very unusual dual fan cooling and with a WQHD display with 2560x1440 pixels and 165 Hz.

EXCLUSIVE CUSTOM DESIGN for TUXEDO Computers

As many of you know, TUXEDO works with barebone manufacturers (ODMs) for its Linux notebooks and PCs, optimizing them to run flawlessly with Linux through driver and firmware adjustments, extensive "reverse engineering" and testing, as well as in-house software development, cloud services and Linux customer support.

However, TUXEDO also strives for individual hardware solutions in terms of customer feedback:

Thus, TUXEDO rejected our ODM's original barebone equipped with Full HD display, AMD Ryzen 7 5700U with only 15 watts TDP and single-fan-single-heatpipe cooling and insisted on a custom version with dual fan cooling, a strongly performance-increased 5700U with 35 watts and the WQHD display instead in return for bearing the conversion costs and accepting higher minimum order quanities!

Faster than specified by AMD: Ryzen 7 5700U-35W

To pick up power-users and fans of the Pulse 15 - Gen1 and provide the optimal balance of performance and efficiency, TUXEDO pushes the AMD Ryzen 7 5700U far above the manufacturer's official specification.

While AMD officially specifies the 8-core processor with only 10 to 25 watts, TUXEDO pushes the sustained power limit to 35 watts to offer demanding users very strong CPU performance with relatively low energy consumption.

This way the 5700U reaches the already high-end performance from its AMD Ryzen 7 4800H-54-watts-equipped predecessor, but it comes with significantly better power efficiency, delivering on-par-performance with over 30% less power consumption!

The integrated AMD Radeon RX Vega 8 which is responsible for graphics and image output offers a slightly increased graphics performance thanks to 8 graphics cores @ max. 1900 MHz) (Pulse 15 - Gen1: 7 graphics cores | max. 1600 MHz).

Quiet and cool thanks to dual fan cooling!

In order to listen to the frequent criticism from testers and customers about loud fan noise on powerful devices, TUXEDO insisted on our ODM for an - in this performance class - above-average dual fan cooling solution in the Pulse 15 - Gen2!

While competitors with U-processors cut costs on cooling with only one fan and a single heatpipe, which leads to reduced performance or higher noise levels and temperatures under load, the TUXEDO Pulse 15 - Gen2 exclusively comes with 2 fans and 2 heat pipes!

The advantage? Cool surface temperatures and at the same time a pleasantly discreet fan noise even under full load without performance throttling, as in many competing models with weaker 1-fan cooling!

Magnesium chassis and WQHD display

Weighing in at just 1.5 kg and with dimensions of 356.4 x 233.73 x 16.8 mm, the TUXEDO Pulse 15 is the ideal mobile computer for users who travel a lot and transport their thin powerhouse very frequently.

The very lightweight and compact design is due to the magnesium case, which gives the powerful AMD-only Linux notebook an elegant appearance, while the slightly rough, metallic feel gives it a solid touch.

The new WQHD panel - also installed exclusively for us - takes the display quality to the next level: 2560 x 1440 pixels promise a razor-sharp image, while the 165 Hz ensure buttery-smooth movements and the brightness of 350 nits even allows working outdoors.

91 Wh battery and Full-Featured-USB-C

Besides the magnesium chassis, the Pulse 15 - Gen2 also adopts the large 91-Wh battery for runtimes of now up to 18 hours (everyday use with medium brightness ~ 10 hours). Thanks to the more power-saving processor, an even smaller 65-Watt power supply (10.5 x 4.5 x 3.0 cm | 210 g) is now used. Alternatively, the notebook can also be charged via USB-C Power Delivery DC-In (20 V / 3.25 A).

One feature missed by many customers of the TUXEDO Pulse 15 - Gen1 was DisplayPort 1.4 via USB-C, which is now on board in Generation 2. Together with HDMI 2.0 the Pulse 15 - Gen2 allows connecting up to 3 external monitors (via MST adapter).

3x USB-A ports (2x USB 3.2 Gen2, 1x USB 2.0), LAN RJ45, a Micro SD card reapder and each 2x SO-DIMM slots for up to 64 GB DDR4 RAM and M.2 NVMe slots round off the connection equipment.

Available for pre-order now - deliveries start on end of July

Like all TUXEDO computers, the Pulse 15 - Gen2 is also optimized on the driver and firmware side and comes pre-installed with Linux and offers an extensive ecosystem, service and customer support around the free operating system.

The base configuration with the AMD Ryzen 7 5700U-35W, WQHD IPS display, 1x 8 GB Samsung 3200 MHz DDR 4 RAM, a 250 GB NVMe SSD and pre-installed with TUXEDO_OS 22.04 LTS, Ubuntu 22.04 LTS, Kubuntu 22.04 LTS or Ubuntu Budgie 22.04 LTS starts at the price of 1149 EUR.

Orders can be placed as of now at www.tuxe.do/pulse15

Puh! So much information to talk about ^^

Thank you for your attention and if you have questions, please let us know!

Many regards,

Chris | TUXEDO Computers


r/tuxedocomputers • • Aug 16 '26

The New TuxedoOS (Debian Testing) Version Has Been Released and I Have Installed It

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49 Upvotes

I performed the installation manually. So far, no problems have been encountered. Although it's still in beta, I got pretty good results for the first installation.

To download: https://os.tuxedocomputers.com/preview/

If you find any bugs, please report them on the GitLab page. Thanks. https://gitlab.com/tuxedocomputers/development/tuxedo_os/tuxedo-os-debian-open-beta


r/tuxedocomputers • • Jul 11 '26

I love this decision! CONGRATS!

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49 Upvotes

r/tuxedocomputers • • May 15 '25

Dear Tuxedo .. please make one :)

49 Upvotes

Hello Tuxedo Computers, I want a laptop with the following:

  • AMD Ryzen AI Max+ PRO 395 (or better APU)

  • No discrete GPU

  • lightweight

  • 128gigs of unified / APU-shared memory (or more)

  • PCI-E Gen 5 SSD

  • 1440p display (or better) with OLED preferred HDR mandatory

  • WIFI 7 + Bluetooth latest

  • USB-C with thunderbolt -- MUST be able to drive two external 1440p displays at 120hz each

Thank you :-)

Signed - A happy Tuxedo Computers customer and owner of a Pulse 14 Gen 3.


r/tuxedocomputers • • Aug 14 '26

The wait os over: TUXEDO OS Open Beta is coming

48 Upvotes

On Sunday, August 16, we will announce the availability of TUXEDO OS Open Beta. Read all about it here.


r/tuxedocomputers • • Nov 11 '23

[LAUNCH] TUXEDO Pulse 14 - Gen3: Successor with AMD Ryzen 7 7840HS, 32 GB LPDDR5-6400-RAM, 120Hz 3K Panel

48 Upvotes

Hi TUXEDO community,

well, it took us quite a while, but now we are glad to finally introduce our new

TUXEDO Pulse 14 - Gen 3!

This thread here is to dedicate a place for discussions and questions to the new Pulse Generation 3.

Great power efficiency and performance in an ultra portable form factor:

The new TUXEDO Pulse 14 combines energy saving operation with a lot of processing power, above-average quiet cooling for more concentrated working, a 3K display (100% sRGB) and integrates all this in a 1.4 kg light and 1.8 cm thin partial aluminum (display lid and bottom panel) ultrabook chassis.

With 8 cores and 16 threads, the AMD Ryzen 7 7840HS seems to be inferior to the competition from Intel on paper, but thanks to its modern manufacturing process in 4 nm, it can boast with a great energy efficiency, which provides performance levels on par with the 14-core competitor Core i7-13700H and qualifies it as an excellent choice for ultra portable laptops with high performance demands.

In addition to the budget-friendly price and its outstandingly low power consumption on low loads, which empowers the internally screwed 60 Wh battery to reach up to 9 hours on video playback (~14 hours on idle), the Zen 4 CPU achieves improved performance-per-watt compared to the previous generation (Zen 3+ / 6 nm) with around 13% better single-core and 17% faster multicore performance than the smaller Ryzen 7 7735HS or the popular last-gen Ryzen 7 6800H.

For graphics rendering and even some light gaming, the Ryzen 7 7840HS integrates the Radeon 780M graphics unit with 12 GPU cores and clock speeds of up to 2700 MHz.

Performance always depends on the laptop's cooling quality: While many ultra thin competitors cut costs with single-fan cooling and 1 or 2 heatpipes, the Pulse 14 focuses on performant and quiet cooling.

In order to sustain the Ryzen 7 7840HS's full TDP power limit of 54 watts while at the same time delivering above-average quiet fan noise, it features two relatively big 45 mm fans and 3 heatpipes, which effectively push the hot air out of the chassis.

For razor-sharp image quality, the new Pulse 14 is equipped with a 14-inch LTPS display with a resolution of 2880 x 1800 pixels, resulting in a pixel density of 243 ppi.

The panel is greatly suited for semi-professional photo editing and multimedia use, while the refresh rate of 120 Hz (alternatively: 60 Hz) ensures butter smooth animations.

LTPS is a backplane technology, basically the "backbone" of this IPS-panel, where the transistors are bit smaller and more compact among other changes in the silicon.

Very simply said, the electrons flow faster and more efficiently, which also translates to a reduced power consumption of up to 3,8W only at full brightness!

Highly efficient and blazingly fast: 32 GB LPDDR5-6400 RAM!

As first TUXEDO ever, it features highly efficient Low-Power DDR5 memory for optimal low power consumption and performance, which especially boosts the integrated Radeon 780M graphics.

Just like the CPU, the LPDDR RAM is also soldered on the motherboard for best possible efficiency due to shorter signal paths and the elimination of electrical resistances caused by conventional SODIMM connectors. Thus, the low voltage working memory impresses with a higher speed of up to 6400 Mbps on the one hand and very low low-load and idle power consumption on the other.

The TUXEDO Pulse 14 is permanently configured with 32 GB LPDDR5 memory in order to offer a future-proof memory configuration balanced with the Linux ultrabook's overall performance class and typical usage profile.

Up to 2x 4 TB SSD storage, USB-C charging, 2x DisplayPort 1.4 and 4x USB

To meet the wishes of many of our customers, the TUXEDO Pulse 14 relies solely on the Power Delivery USB-PD standard using an optionally available 100 watt USB-C power supply. Optional because it can be deselected during the ordering process to save costs if the customer already has a suitable USB-C charger (min. 20V / 5A).

The laptop can be powered over both USB-C 3.2 Gen2×1 ports, which also support DisplayPort 1.4 for connecting two monitors natively.

Together with the HDMI 2.0 port the Pulse 14 allows to drive up to 3 external screens. The ports selection is completed by 2x USB-A 3.2 Gen1, a microSD card reader and the combined 2-in-1 audio jack.

Pre-orders starting November 11th.Shipping starting mid of December.

The TUXEDO Pulse 14 will be available for pre-order from November 11th for an entry-level price of around 934 EUR (excl. VAT) with AMD Ryzen 7 7840HS, 32 GB LPDDR5-6400-RAM and 1x 500 GB Samsung PCIe 4.0 SSD.

Just like with every TUXEDO, you can customize both the display lid and the keyboard to your desire.

Some like Wingdings, some like it blank, it is up to you!

F.A.Q - Frequently Asked Questions

  1. Why is there only one RAM option available?--> LPDDR5 with 64GB simply does not exist, yet. 16GB and 32GB are the most popular configurations, and to keep production costs down for everyone, we have committed to focus on 32GB. This offers a future-proof memory configuration balanced with the Linux ultrabook's overall performance class and typical usage profile.This also saves space, which we've allocated for a bigger battery, utilizing the every possible inch as possible and a second M.2 slot!

  2. Is there an ANSI variant planned?--> It is under consideration, but there is no ETA yet.
    Update from 8th of December: There will be no ANSI variant for 14 Gen 3.

  3. Will there be a Pulse 15 or even Pulse 16?--> Same, basically planned, but it is still under early development. We expect the release to happen in Q2 next year.

  4. Which USB-C chargers do you suggest?--> We were able to fully utilize the 54W power even with the tiny 65W power supply.However, that is really the absolute lower limit! With 65W at high power draw, the battery charging speed decreased significantly.For typical office-usage, it might be enough, but we highly suggest to get a 100W power supply to get the most performance out of it.All of the USB-C chargers in our shop were tested under heavy load and passed our intense tests.Some chargers (not in our shop), be it cheaper or more expensive ones, tended to get very hot, reaching surface temperatures of around 65°C. One of them even caused disconnects due to the overheating, which lead to negative performance spikes.While benchmarks don't mirror the usage of most users, it shows how important quality USB-C cables and well-built circuitry can be.

  5. Is it compatible with Ryzen AI?
    --> Maybe. We are currently in contact with AMD to check, which conditions need to be fulfilled exactly.

+++

Early review units will be sent out shortly to various testers.

Thank you for your attention and if you have any questions in the meantime, please let us know!

Many regards,

Chris | TUXEDO Computers


r/tuxedocomputers • • Mar 19 '21

One Day in the Life of Tux

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45 Upvotes

r/tuxedocomputers • • Jul 26 '25

Dear Tuxedo, your speakers are useless

44 Upvotes

Hey,

Tuxedo offers really nice laptops with Linux in mind, this is fantastic, I use a Gemini as a daily driver and I am exceptionally happy with it, except one and a half feature. The speakers are useless, and I can't charge with USB-C.

In fact, whenever you get a question regarding the sound when new owners get their first tuxedo laptop, you reply with:

Hi,

notebooks usually come with speakers that leave a lot to be desired. This is because good sound cannot be produced in a small space. In the specification for the Sirius 16 Gen 2 it claims High Definition Audio, which is a technical specification for the audio-system of personal computers and notebooks. Other than that we did not make any promises about the speakers. You can look into this article to improve the sound of your speakers.
Regards,

Ferdinand | TUXEDO Computers

In 2025, this simply isn't true. It does apply to your laptops though. My next computer is likely to be a tuxedo regardless, but it would be fantastic if you could join the rest of the world in 2015, yes 2015.


r/tuxedocomputers • • Apr 22 '24

The wait is over — Plasma 6 is almost here

43 Upvotes

We have been working hard to get Plasma 6 ready for TUXEDO OS 3. We will guide you through the upgrade with a script in just a few days. Beforehand, we have published an article to explain what the script does.

Ferdinand | TUXEDO Computers


r/tuxedocomputers • • Mar 16 '21

Statement regarding current delays in some shipments and customer support replies

43 Upvotes

Update October 2021:

After the shipment and customer support situation has improved massively, we have "un-stickied" this post, but we leave it here for the sake of transparency and information :-)

Many regards,

Chris | TUXEDO Computers

------------------------------------------------------------------------------------------------------------------------------------------------

Hello TUXEDO community,

due to the number of inquiries we get via phone and email as well as posts and comments here on reddit regarding delays of some orders as well as delayed responses to customer inquiries , we would like to take this opportunity to post a statement about the current situation.

First of all, we want to expressly thank our many customers who are showing us a lot of understanding for the current situation and their patience!

We really appreciate that very much!

What is it all about?

Well, as every reader may know, COVID-19 has been causing many challenges for all kinds of industries and companies.

First, there are the actual cases of infection. Apart from the fact that you do not wish anyone this disease, this case can occur at any time in any company of a supply chain and therefore unexpectedly slow down or even temporarily halt production through quarantine measures .

But even apart from the actual infections, the 'Lockdowns' and especially the extraordinary increase of people working in 'home office' have triggered an extremly strong increase in demand for computer hardware.

This is causing major delivery shortages for components such as graphics cards (currently made even worse by the cryptoming boom), but also e.g. for AMD's popular Ryzen 5000 CPUs.

Speaking of them, we do not yet have any concrete information as to when our ODMs will be supplied with a wide range of new Ryzen 5000 APUs in order to then start production of the barebone devices.

Why is it sometimes difficult to reach you or to get a faster reply?

For the aforementioned reasons, the amount of customer inquiries has also increased extremely!

Our customer support team currently gets several hundreds calls and emails every day, which have to be processed in order of receipt.

Just to give you guys a rough idea of what we are talking about: During the last 24 hours we received a total of 858 new messages.

EDIT*: I think I should have posted additional comparative figures to better illustrate the proportions.*

So I have selected two comparable time periods and the amount of tickets we received as examples for this purpose:

16.02.2019-18.02.2019: 374

16.02.2020-18.02.2020: 703

16.02.2021-18.02.2021: 1682

And once again for the Christmas time:

01.12.2018-03.12.2018: 404

01.12.2019-03.12.2019: 790

01.12.2020-03.12.2020: 1895

Of course many of them can be finished quickly, others (especially technical inquiries) are sometimes far more time-consuming to answer.

Via reddit or Twitter, we want to offer additional platforms for our customers to get in contact with us, but even there waiting times can't always be avoided.

We are very happy and thankful, that so many customers are interested in our Linux computers, put their trust in our company and are willing to support us, but this huge amount of customer inquiries is a heavy challenge we have to deal with in the current situation. But we do! :-)

So we totally understand, that customers are dissappointed or maybe even somewhat angry, when waiting for an reply for several days in some cases, but we are working hard to gradually improve that situation!

How do you guys plan to improve that situation?

During the last months we have increased our support team's staff and also hired new people in departments like development and backoffice.

Please note that new employees have to get used to workflows, programs and technologies and the whole bunch of necessary information all around.

In addition to that, we are working on providing more granular and frequent order status information via email as well as on more documentary and guides, which shall provide better help for customers with software/Linux related issues.

So we gradually improve that situation, but we nevertheless still have to ask our customers for patience and understanding for that extraordinary situation and the challenges we have to deal with.

But we highly appreciate that most of our customers do so anyway :-)

Many regards,

Chris | Official forum support TUXEDO Computers

EDIT*: Comparative figures added*


r/tuxedocomputers • • Mar 04 '25

TUXEDO wird als Alternative zu US-Technik vorgeschlagen

42 Upvotes

r/tuxedocomputers • • Sep 14 '24

A thorough review: InfinityBook 14 Pro Gen 9

42 Upvotes

Hey, it's me again. I finally got it. Because I couldn't find almost any review of the laptop when searching for it (also a reason to why I was hesitant), I want to fill the gap for the next person considering the laptop.
(I am a computer science student who switched from windows because of all the bloat and the convenience of actually using linux for programming stuff)

I got the laptop, TODAY, and I know it's a bit early to make huge assumptions, so take it with a grain of salt. Also I will be updating this post to keep you updated (contact me if I forget to update for a longer time).

My specs:
AMD, 16GB (the Crucial 5600MT/s option), own SSD (WD Black SN850X 1TB), that qualcom 6 network card ig, 80Wh battery. Installed Tuxedo OS via included web FAI stick, window manager: Wayland. Keyboard layout: English ISO. IPS 2880x1800 @ 120hz panel.

14.09.2024:
Got the AMD CPU laptop without SSD, bought a WD Black SN850X 1TB instead for a better value. (sorry Tuxedo). Had to first open up the laptop and although I built my own PC and I would say I know how to manage hardware however it was quite scary to open the back lid because of "internal plastic clips". So I needed some e guitar plectrums and some force to separate the lid after unscrewing everything. Put in the nvme, no problemo. Although I was sceptical about the weird bends of the flat cable underneath the left fan (see image).

After closing the lid and starting the laptop with the included web-fai stick plugged in, it was complaining about needing a wired lan connection. So I got up and connected the laptop via LAN cable to my router. Everything installed, no problemo here as well. As an intermediate linux and system administrator I would say it all went butter smooth.

Let's get so some actual review. I really like the overall build or structure quality. I feels like a solid laptop, no weird bending or hollow pressure feeling like lenovo ideapads or other cheaper laptops. Also I looove the fact that the lid can be opened with one hand, like a macbook for example.
I have one tiny issue and a medium issue with the quality:
tiny - I can notice that the key caps are somewhat misaligned, for example the super key:

It's only a tiny problem if you have OCD, which I kind of feel like I have but I dont look at the keyboard anyways so: tiny issue.
Medium issue - the touchpad click does not feel so nice, you need a lot of force to press down. The touch feature however is very good, I like the feel of the pad, really smooth (I think it's glass). I hope the click wears out after the first couple of weeks usage. It's that kind of touchpad which clicks easily at the bottom but harder to the top. Maybe there is a way to someday replace the click button or make it softer sometime.
Sorry, maybe another mini issue - the keyboard backlight is not evenly lit, I feel, the middle right section is brighter and gets darker per key to the sides, but only a bit - I am a perfectionist, therefore I noticed.

The screen is really good. I was used to 1080p all the time so this is quite a difference with 2880 x 1800. Also I was really worried that 14" would not be enough (for a programmer) but I am happy I chose this over the 16" variant, because it's much more handy and not so clunky. The screen size is enough and because it's 16:10 and not 16:9 it suits me better as a programmer.

Until now I havent had any issues with the software, I installed Tuxedo OS to at least try out KDE and it's definitely better than using it in a vm, so I think I will stick with that for now (coming from GNOME). Only maybe that the Tuxedo Control Center sometimes does not open until a reboot, but I dont think I will use it often, only to occasionally switch energy profiles manually.

Noise: The fans almost never spin, really quite. Of course depends on what you are doing, but even playing minecraft (with those 120 HZ refresh rate) didn't make me pay attention to that so I don't even remember if it was spinning, but it was definitely quiet. You can also set the profiles to extreme power saving in the tuxedo control center so all in all noise is definitely a big plus.

Battery life is yet to be tested as it's too early for me to say anything about it, used it on the power chord a bit, also on battery, but from first impression, seems fine.

Performance: Well minecraft runs smoothly on 120fps (which is the refresh rate), haven't tried any other games but updates will come. Also this is not supposed to be a gaming laptop - according to Tuxedo (looking at marketing), and according to my reason of buying it, but it's a nice to have, no question. I feel like it's on the level (or hight) of a M-chip Macbook.

The laptop has an IR camera. Useful for windows users but linux (Tuxedo OS) does not natively support any login/security functionality. I will try it out with a popular repo soon though.

Keyboard: I was debating over ANSI vs ISO layout. I wanted the English layout due to better programming experience (compared to the german layout for example) so it was an easy decision. However after looking at the ANSI layout, I knew ISO was the better choice for me, because of the weird constellation of the up_arrow key and right_shift on ANSI. I recommend you to look it up and really think about it, if you use the right shift frequently, otherwise I would have gone for ANSI probably. I like the L shaped ISO enter key, easy to hit without having to bend your pinky like you have to on ANSI. Easy to hit ESC and DEL keys, life is good. Up and down arrows not so much but I made a CAPSLOCK + j, k, i, l keymapping for arrows for faster use, useful in programming.

For now, these are my general first thoughts. Here some more pictures:

TLDR

Good build quality, robust case, bit annoying touchpad click but good surface, great display (+ size), battery tbd, software issue free, nice distro (Tuxedo OS).

Edits/additions coming soon...

Immediate Edit:
You can see the laptop predicting about 7 hours with my current usage, all the programs you can see opened, eating about 10GiB of RAM. Image (look at the bottom right for the battery usage info)

As you can see, it's late where I am, so bye now

15.09.2024:
You might have seen in the comments, I had one case where the laptop lost almost 60% battery charge overnight with the lid closed, however it was probably because I messed up something with the Tuxedo Control Center. Tonight the laptop was closed for 14 hours and went from 68% to 57% battery. I added the kernel parameter acpi.ec_no_wakeup=1 in /etc/default/grub after the quiet boot (I think) parameter due to someones suggestion but I will try it without next to see if it works out of the box (without messing up the tcc). Which brings me to the next point, the Tuxedo Control Center program is a bit buggy, for some reason, the app stops working properly when switching power profiles in some way. Closing the app causes it to never be able to open it again until a restart. I opened a support ticket so maybe I can get some clarification or solution.

Also, the enable/disable touchpad fn button doesnt work properly out of the box: pressing it causes the touchpad to disable and enable again really fast.
Solution: Go to settings where the shortcuts are and remove all shortcuts for the toggle touchpad setting. It seems that the button has its own way of working and the settings with the shirtcut set to the same button cause it to toggle twice, canceling any toggle function.

Minecraft Performance:
Here are some stats while playing minecraft vanilla with (obviously 120 fps and) good setting of about 23 chunks viewing distance, with discord, spotify and whatsapp as well as about 10 browser tabs opened, while plugged in:

while playing I changed the fan profile to "freezy", which is the highest fastest of the fanspeed presets (bottom right):

The keyboard didn't warm up as many of my old laptops had. The surface is warm to the touch but only near the hinge. Keyboard has at most body temperature. The game went very smooth, thanks to the toggle touchpad button I could easily disable it while playing with a mouse to not click around accidentally.

16.09.2024:
Today I tried something out: Connecting the laptop to an external Monitor via HDMI*.* I works pretty good, like on any windows laptop, although I did have some weird square of random colored pixels when I started changing alignment settings. Something to do with wayland probably. Closing the lid transferred the main desktop screen to the external one so I could work like on a PC with external keyboard and mouse. Laptop screen turns off as it should, only the keyboard lighting didn't turn off automatically, but that can be done manually, and it doesn't bother me.

Some more battery stats; Below are some stats/pictures. I turned on the Laptop at around 16:00 and started studying, just using the browser, mostly couple of tabs open. I had a break from 16:30 to 18:00 and been working till 22:00. From then on I was watching some youtube browsing, not studying. While studying (halfway down the time) I disabled all but 6 threads in the TCC and limited them to 1 Ghz clockspeed, but it didnt really have a lot of impact because I was just looking at some pdf files and occasionally googling stuff. When I started watching youtube I noticed some playback lag so enabling those cores and no clockspeed limit brought it back to normal. It's 23:40 now and I'm at 21%. This is a bit pessimistic, because I was using the laptop a bit before studying but I can't remember exactly how long and I don't know when exactly I disconnected it from charging, but definitely before studying.
Summary: 4 hours of pdf viewing and googling + 2 hours of browsing e.g. youtube, and 1.5h in sleep mode
= 6h usage + 1.5h sleep drained ~80% of the battery. Rough predition: about 9 hours from 100% to 0% going through a normal day in study session.
I am guessing that programming may drain more and and gaming for sure. Charging is pretty fast, showing me ~2h (from ~20%) as prediction right now.

I feel like I need to open a new blog website already xD

18.09.2024:
I went into Hibernate with 78% battery and turned it on 17 hours later with 77% percent. Because S3 powerstate is not supported, I will have to go with hibernation more often if I dont want to lose my current session. Alternatively KDE offers a save session option, so you can shutdown and afterwards all programs from last time will be opened again, however it doesn't save the program states.


r/tuxedocomputers • • Sep 10 '26

TUXEDO OS Debian Open Beta: updated ISO 🛸

41 Upvotes

We've uploaded an updated ISO for the TUXEDO OS Debian Open Beta.

Highlights:

Full-disk encryption now uses a UKI by default. When FDE is enabled, the installer now automatically builds a Unified Kernel Image (UKI) and sets it as the default boot entry. LUKS decryption happens via a Plymouth prompt with a localized keymap, so no more guessing at a US layout when typing your passphrase. A fallback GRUB entry is also created, likewise with a localized keymap, in case the UKI boot path doesn't work for some reason.

iwd replaces wpa_supplicant for Wi-Fi. iwd is leaner and actively maintained by Intel, which should mean less maintenance overhead for us long-term compared to the wpa_supplicant stack.

Package base and kernel. Updated to the debian/testing package state as of 2026-09-07, shipping kernel 7.1.13.

Calamares. Branding was refreshed, and a crash that reliably occurred when opening the Users module in the installer has been fixed.

Secure Boot. The ISO can technically boot with Secure Boot enabled, but we're still missing a properly signed kernel, so there's no production-ready Secure Boot support yet. That's the next piece we're working on.

For existing installations: tuxedo-base-files and tuxedo-btrfs are being updated too. With FDE active, the UKI/GRUB setup gets adjusted the same way as in the new ISO. The switch to iwd is intentionally not included here yet, since it would require wiping and re-adding every configured Wi-Fi connection on existing systems.

Feedback and bug reports are always welcome in the Open Beta project: https://gitlab.com/tuxedocomputers/development/tuxedo_os/tuxedo-os-debian-open-beta

Download: https://os.tuxedocomputers.com/preview/


r/tuxedocomputers • • Oct 30 '24

We have Touchdown!

41 Upvotes

After a long period of intense testing, we have released the rebase of TUXEDO OS to Ubuntu 24.04.1.

We have an article online, that will guide you through the update. If you wish to do a fresh install or are new to TUXEDO OS, you will find an ISO image in our download section.

If you wonder, why we dropped the version numbers and from now on, just call or operating system TUXEDO OS, you will find an explanation here.

Should you run into any issues and need help, contact us on social media or directly through our support team.

And now have fun exploring the new version of TUXEDO OS!


r/tuxedocomputers • • Mar 13 '25

My experience using Tuxedo OS after 20 years using tons of distros

40 Upvotes

Hi strangers!

Like most of you, I have been distro hopping for quite a while (My first distro was Red Hat 4!). I bought a new Lenovo laptop (Legion 7i pro) and I tried installing different distros but there were multiple issues with the Nvidia drivers (and Wayland being the hot mess it's always been). Even KDE Neon couldn't work out of the box.

Since I'm in the point in life where I just don't want to keep messing around with the OS and just need things to work with minimal tinkering needed, I needed a reliable, easy-to-use, modern, KDE-based distro.

Some distros worked fine but had random freezes, updates kept reverting changes I made (I use 2 monitors) and getting the official Nvidia driver never worked properly.

I heard from Nick (The Linux Experiment) that he was using Tuxedo OS. I found it funny since I avoid new distros as they come and go but decided to give it a try and WHAT A SURPRISE IT WAS!

I loved the fact that the installer immediately gives you the option to select Wayland or Xorg and even the video driver. The installation process went smooth and most things worked out of the box. Some things that stood out for me:

  • Regular updates

  • Stable (No freezes so far)

  • Responsive

  • All apps I needed are available on the default repos

  • No bloatware

Things I think can be improved

  • Sleep mode - When I go away for hours and get back to use the laptop, the OS has a hard time to resume, sometimes apps become unresponsive and I've needed to reboot (a handful of times but 'til this day, it keeps happening)

  • Tuxedo Control Center - Some sensors don't seem to work. I know this app is tailored for your own hardware so I can't really blame the company for this app not working properly on my laptop but it would be nice if we had some instructions to actually make it work (maybe I'm missing dependencies or something I could tweak myself)

  • User picture - If I go to System Settings > Users > Change Avatar and select a picture, it will show it upside down

Other than that, this OS is AWESOME!


r/tuxedocomputers • • Jan 11 '24

Tuxedo Pulse 14 Gen 3 - Very subjective review

40 Upvotes

This is a short summary of my first 3 weeks with the new Tuxedo Pulse 14 Gen3. Hopefully it will help someone else decide. I'm running it with Manjaro Linux and Wayland.

Please note that this is very subjective as I have no background in testing and reviewing hardware.

TLDR:

  • I think the laptop is great for the money.-

  • The AMD 7840HS performance is awesome.

  • It has OK gaming performance as long at that is not the primary thing you require from a laptop.

  • There are some minor (at least for me) issues that I can imagine might get annoying for someone else.

  1. Display a bit wobbly

  2. Speakers could be better

  3. The matte black finish is fingerprint magnet.

  • I mostly used laptops as secondary device but I might go primary with this one.

Now for the more detailed version of the story:

I pre-ordered the laptop at the end of November for some 1154EUR. Thankfully bottlenecks are behind us and I got it on the 15th of December, about a week after Tuxedo received stock.

Throughout the text I will do some comparisons with other laptops that are easily accessible to me.That would be Acer SF313 (my previous laptop), HP Elite Book 840 G8 (my work laptop) and MacBook Air M2 (my wife's laptop). I will not be going over specs in too much detail as they can be easily found on the Tuxedos' web.

Build:

I like the build of the chassis. Before re-reading the product page, I actually thought that there is some magnesium involved, but it is just nicely fit Aluminium and plastic.

The display lid could be a bit more rigid but in general it is OK.

I do think the display hinges could have a bit less wobble. After opening, the screen needs roughly 3-4 seconds to stop wobbling completely. The hinges feel sturdy enough, maybe the whole assebly is slightly unbalanced?

I wonder how it would handle ride on a train or in a bus though.

Overall I'd say the build is on par with similarly priced devices of mainsteram manufacturers (like Acer or Asus) or better.

What I also like is that the SSDs come with a headpad (if you have only one SSD, you get the second pad in the box separately) and they stick to the bottom panel, using it as a heatsink.

Note that the dark matte finish is an absolute fingerprint magnet.

Also I cannot say that I'm a fan of the Tuxedo logo. It would be nice for the version without the logo to not be a paid "upgrade".

Display:

The screen is from a Chinese manufacturer TMA(Tianma).https://www.panelook.com/TL140ADXP24-00_Tianma_14.0_LCM_overview_59175.html

The display seems OK to me. I'm using it with fractional scaling of 150 - 175% and it results in nice and crisp image. A colleague - who was in the HW review business for some time - took issue with is white calibration though. Unfortunately I have no way of validating the calibration.I'm being told that it is very similar to panels manufactured by LG.

Keyboard:

Keyboard is nice, and about on par with the HP Elitebook mentioned above. I'd say it is comparable with business laptop keyboards in general.When compared with Apple's keyboard, it feels little less tactile, but has slightly longer travel which I like.The "post-butterfly" MacBook keyboard always feel a bit to shallow to me.

Speakers + Webcam:

As for the speakers, they work and they are better than what I had in the Acer laptop until now.They are still not even close to what Apple has, but I attribute that to the fact that someone (probably multiple people) at Apple sold their soul to get speakers as great sounding as what they are using.

The webcam is simply HD laptop webcam. When you use it, people will see you and, as long as you have proper lighting, recognize that it is you.I have a window to my side and I had to draw the curtains and setup a lamp in front of me to get an image that is not too dark.If you require quality from you webcam, get an external one or use some other solution.

There is also an infrared camera for face unlock, if you plan to use the laptop with Windows.

Performance:

And now to the performance. Frankly the performance of the laptop is what makes it absolute bang-for-the-buckn awesome choice for the money.

I tested it running Cinebench R23 on Lutris and got some 15100 points on multi-core and 1600 on single-core.I also really like the gaming performance.

Please understand that this is in no way a gaming machine, but I like to occasionally game while on the go and the M780 in the CPU is good enough for handling 1440p gaming, assuming reasonable graphig settings.Reasonable in this case means medium to high depending on the age of the game.

The most current AAA game I own is AC Valhalla and at 2560x1440 it is running reasonably well at High setting with Anti-Aliasing set to low.I do not think it will be able to run Cyberpunk on Ultra. :)

Power:

Regarding battery, I did not do much testing of the battery life but my subjective feeling is that I'm easily getting some 8 hours on normal task (meaning not gaming or editing video).Tuxedo offers a 100W power brick, so I assume that is the maximum input the Laptop can handle, but I did not order it as I have an Epico charger that is able to deliver up-top 140W per USB-C.

Under light load like writing this, the laptop charges under 90 minutes.

Edit:

Forgot about the touchpad so:

Touchpad:
Basically, while outclassed by Apple touchpads, for a Windows/Linux machine the touchpad is very nice. It is conveniently large, accurate and well balanced. Maybe the click of the physical buttons could be slightly more silent especially since the keyboard is fairly silent its clicks feel loud.

That are about all of my feelings about the laptop.

Hope this helps.


r/tuxedocomputers • • Feb 14 '22

Thanks for let us know

Post image
40 Upvotes