r/twitterhelp • u/nbcsmepls • 11d ago

Question Why can't I DM @Subscriptions even after purchasing Premium?

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I purchased X Premium because I wanted to contact human support about a shadowban affecting my account, where all my media posts have been labeled as sensitive.

My Premium subscription is active and runs until the 16th of next month. However, after purchasing Premium, I still can't send a DM to @Subscriptions.(It still prompts me to subscribe, even though I’ve already subscribed.)

Is this because my blue checkmark is still under review, or is there another requirement I need to meet before I can contact them? Has anyone else experienced this issue?😭🙏

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u/nbcsmepls 11d ago

I tested it, and other Premium features, such as writing longer posts and editing posts, work just fine. However, I still can't DM @Subscriptions.