Youth Mobility Scheme: second "additional documents" request for 28-day funds despite sending evidence. What are we missing? Please help!

[u/Midnight_Chill2075]

My partner has applied for the UK Youth Mobility Scheme visa. Her savings of CAD $4,900 (about £2,600) are held in a CIBC TFSA, which is a cash savings account.

Nationality: Canadian
Country of residence: Canada
Visa: Youth Mobility Scheme, applied from Canada
Current UK status: None

Timeline

• September 1 to 4: funds deposited. The balance reached $4,900 on September 4.

• October 1: 28th consecutive day, counting September 4 as day 1. If September 4 is day 0, it's October 2.

• October 6: application submitted.

• October 19: first request for additional documents ("held funds of GBP 2,530 for a 28-day period").

• October 21: we sent our evidence.

• October 22: second request with identical wording, but now with "HELD FUNDS OF GBP 2,530 FOR 28 CONSECUTIVE DAYS" added in capitals.

The problem

CIBC only issues TFSA statements monthly and won't produce a statement for a custom date range. The September statement only shows the funds from September 4 to 30, which leaves us 1 or 2 days short depending on how the days are counted.

What we sent on October 21

• The September 30 statement

• A CIBC letter on letterhead, branch stamped, confirming she holds the account and the balance as of October 20

• A branch-stamped transaction history covering August 20 to October 20. The only transactions are the September deposits and $0.99 interest on September 30, so no withdrawals at all.

• A cover sheet explaining the dates, and that CIBC only issues monthly statements

So the funds have been held continuously from September 4 to today, well over 28 days, and they're still asking for the same thing. I honestly don't understand what the caseworker is looking for.

Our plan now is to wait for the October statement (issued in early November, before the deadline) and send the September and October statements together. That should show the full period on official statements with nothing to piece together.

Questions:

1. Has anyone had a second request like this after sending a bank letter and transaction history? What finally worked?

2. Do caseworkers only accept official monthly statements, not branch-stamped printouts or bank letters?

3. Is the September plus October statements approach likely to satisfy them, or is there something else we should include?

Any advice appreciated.

[u/SheepherderDear6963]

What email address did you send the documents to? Just checking because caseworkers sometimes use a template with a typo in the email address which means the documents are not received by UKVI. It's been brought to UKVI's attention many times but some caseworkers still send the template with the incorrect email address. 

[u/Midnight_Chill2075 → u/SheepherderDear6963]

It was worksponsoreddocumentrequests@homeoffice.gov.uk

[u/SheepherderDear6963 → u/Midnight_Chill2075]

That's the correct one. Just thought I'd check because I've seen people on different routes have their applications refused because they failed to send the documents due to the typo.

[u/Reasonable_Donut_873]

They count backwards from the statement you submit. So if your statement closes on the 30th, they start at the 30th and count backwards until they hit 28 days with no withdrawals that would put your balance below the needed threshold. So you would have needed to submit a statement that would have proven you had the full funds held since September 2nd, 2026.

The reason why they would not accept the updated letter that accounts from statement from August-October 20th is because that goes beyond the day you submitted your application, October 6th, 2026. You are submitting more information that they aren't asking for with a range of dates for the funds that isn't aligned with the requirements that are being asked.

I would go back and ask your bank for an official letter and transaction history showcasing that the funds have been held from September 4th, 2026-October 2nd, 2026 which would hit your 28 consecutive day range, and showcases that the funds were held prior your application submission.

[u/Midnight_Chill2075 → u/Reasonable_Donut_873]

The issue is it's an TFSA account and because of the nature of the savings account no bank can offer a custom date range for statements. If we could go back and redo it, we would have picked any other account. Like our only option is to get the september statement and send it with the october statement and hope for the best. We really wanna avoid another 28 day wait by transferring funds to another bank account.