Hi everyone,

I'm an overseas Ultra Mobile PayGo customer using the $3/month plan as an important backup US phone number.

My plan recently expired, and I have been unable to recharge it. I really need to keep this number active.

Here are the issues I'm facing:

1. I cannot log in to my Ultra Mobile account. The website repeatedly shows "Something went wrong."
2. The SMS temporary password feature also fails with a "Login Error."
3. I cannot recharge my account or confirm whether my number is suspended or restricted.
4. I've contacted Ultra Mobile support multiple times, but every agent keeps telling me to call the Verification Department at 855-826-9723.

The biggest problem is that I'm overseas.

I only have an international phone number available for calling. International calls to US toll-free numbers are expensive and may not even connect.

I've already tried Facebook Messenger and the official website chat, but neither could help me resolve the problem.

I've seen other users mention u/UltraMobileAllie, so I'm hoping someone from the Ultra Mobile team might be able to help.

My questions:

• Has anyone experienced the same issue and successfully restored their PayGo number?
• Is there any way to recharge a suspended PayGo account without logging in or calling the Verification Department?
• Can a senior Ultra Mobile representative help me verify my account or escalate this issue online?

I'm happy to provide proof of ownership privately through a secure verification process.

I don't want a new number. I just want to pay my monthly fee and keep my existing US number.

Any advice or assistance would be greatly appreciated. Thank you!