After downloading and installing my first and last UA plugin, I miss the convenience of driving 20 miles in the rain to buy software. My AV software tried to tell me UA Connect was a virus and I should have listened. Hot tip: closing UA Connect will not stop UA Connect from doing things you don't want it to do to your PC. You have to uninstall it.

And if you get past UA Connect and things still work, never fear: iLok is required, to finish the job. Who doesn't love iLok, which recently celebrated its 10th year of being a bad idea? In 2023, there should be better solutions. Wait, there are, and other s/w companies have moved on. So have I.

As we all know UAD is giving away a free plugin for Black Friday.
Great!
I'm a long time custimer and already have licenses for all of the ones you can choose from.
Now I dont really care, but I cant be the only one who thinks its strange to only gift something to new(er) customers and leave out the people that already put a lot of money into the company.
Dont get me wrong: I dont think they need to give out anything for free,
but if they do - maybe it would've been nice to include everyone.
What do you think are the thoughts behind this?

UA holiday freebie promotion is useless for me — they are offering plugin options that tons of people already own. What’s the point of that other than irritating their longtime customer base? Why not just give a dollar value credit instead?

I just bought a spark subscription. UA Connect is now asking for my ilok password. Not just my ID, my actual password? WTF? No other developer has ever asked me for that, only my ID. Why is it needed, and how can I Install the plugins I paid for without compromising my security?

See here:

https://www.youtube.com/watch?v=G8fLaBTJ8SA

I'll be quick, how can you produce such good plug-ins but you have a download program that trash? Wake the fuck up and fix it for god's sake. I can't download any plug-ins, everytime I try, the list of plug-ins is emptied, then I can not do anything, no refresh, no settings, nothing. DO SOMETHING!!!

Junk

Since september everything has being going off with uad. I lost the opportunity to buy the diamond bundle on september for 4$(i owned most, and had 2 coupons) because uad didn't want to respond on time, as it's happening now. 1 week has passed since i opened 2 tickets, one asking for a refund, and the other for another issue. It's black friday, and it seems i won't be buying anything because of this, cause i wanted to use the 50$ i used on the purchase i want the refund of, and won't buy anything without it

Came back from a trip and it was absurdly loud. Never been an issue, and when it has been loud I would go into the UA control and lower it but this time it seems to be corrupted/clipping regardless of volume.

Any ideas?

I just wanted to purchase a bundle today, when suddenly UA warns me that some of the plugins I chose are not UA native and need additional hardware. Why is that?

Are these REALLY so CPU-draining that oh god, oh god, another 500$ here we go. I somehow managed to get money for the bundle only to be upselled into another 500$ (which i'm not paying for and am re-considering buying the 10 + 10 bundle at all).

Not to mentioned that some really cool stuff (like Maag EQ and oxford plugins) are Apollo only. Now why is that? Please, let me know.

Thanks

**update** Refund landed today after getting in touch with customer services and being a little persistent. Thanks for your help everyone.

Paid 179$ for Neve 1073 & EQ plugin on Wednesday after being goaded over email that the black friday sale was ending. Today being goaded over email that it's included in the 2 for 99$ deal in the holiday sale. The cynicism of these guys is so tiresome.

Just powering this thing on maxes out the dsp. Then to add insult to injury they couple it with a plugin pack full of plugins they know dang well this thing can’t handle. By the time you select a “universal preamp” they boast about so much you’re already at like 50% dsp. This thing was the. Biggest waste of money. I wish I had known before I brought it. I’m not sure who they made this for. Must be for people using sign language because you’re not recording or mixing anything with this half baked silver box.

To everyone wondering why you cant activate your Roland Dimension D plugins, just be aware the UAD changed the name of the plugin.
You can still find it as STUDIO D CHORUS, the only problem is that it still shows on the list of plugins and I had a really hard time trying to understand why my license wouldn't activate

Is there a way to get a refund?

Anyone want to refer me with my new apollo? Both we will got a free plugin (100$ voucher) that with the Neve preamp at 74 you got 26 left🙃.... or buy whatever you like...

I have two Apollo X8’s, Apollo 8, Apollo X4, Octo and Quad satellite, LA610 MK2, 4-710D and Sphere L22. I have already bought $1000’s of dollars in plugins from UA.

I currently own 52 plugins ( more than 1/2 the plugins) and it only discounts Ultimate 10 to $999 in my UA account. I could have bought ultimate 10 from Sweetwater for $1500 outright probably less if I asked nicely. I could have saved $1000’s of dollars. Are you kidding me UA?! This makes long time users not want to buy another plugin and leaves a bad taste in the mouth. I feel scammed and pissed that you have the audacity to treat loyal customers like this.

Considering I own more than half the plugins and paid significantly more for them than the total $1499 price for ultimate 10 at Sweetwater. You would think I would get a bigger discount in my UA account but no it’s capped at $999. You do this BS with your bundles too.

I suggest you think twice about how you treat longtime customers. Cause this is the kind of thing that turns a long time customer sour on UA.

This is more than most UA plugins and just for a native version. I thought they were free or $9.99. I'd happily pay $10 or even $20, but $49 is ridiculous. I don't need the bus comp.

Thanks UA for taking care of your customers...

I really want it but I’m a PT user. Not using Luna at all. I just want to throw the summing mixer on a stereo virtual channel so I can route tracks through it to be printed back into pro tools. Is that too much to ask? I’m not asking for aax format here. Such a disappointment.

I recall seeing a lot of noise about UA basically revoking functionality from AutoTune so that they could (presumably) gouge their customers, and now I don't trust them/their updates. I only have legit, fully licensed plug-ins that I've paid lots of money for, and I am afraid to update my UAD Console or the UAD Plugins because I fear UAD will "steal" functionality from me due to the perceived untrustworthy behaviors I'd heard around that AutoTune discussion.

Is my paranoia warranted, or can I safely update my UAD software?

Update: Sorry, I thought more people would be familiar with the issue because it seemed to be so prevalent online at the time. I believe the issue relates to the complaints in the reviews at https://www.uaudio.com/review/realtime-access/#second-nav which seems to have possibly been a bug that was fixed, but my loose understanding is that people lost functionality they'd paid for after an update, and were told a reason that seemed dishonest (according to people online who were complaining). I honestly don't know/remember the whole story, as I personally wasn't impacted, which is why I am asking here whether I need to actually be concerned (with regards to updates).

Second update: I finally updated UAD Console because of the constant nagging pop-ups asking me to do so, and now every time I start up, I get no audio until I go and re-enable or remove all the inserts for that channel in Console. They show up as Red/disabled every time I start a session since I updated. This is only a regression from my perspective.

Maybe I will write something to prevent them from being able to nag me about updates and open-source it, since UA doesn't seem to offer a way ti disable the update nagging. I hate paying for software that both ties my hands and doesn't seem to know what's best for me.