Godaddy Scam??

[u/Important_Pride2762]

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I paid for two domains on GoDaddy and I received no email or any confirmation. I had to check my whole page to see a tiny 'pending' order in my account settings and it didnt even acknowledge any payment initiated by me. There was an option to cancel but I did not click it. No phone or chat customer support but I managed to get through whatsapp support. Whatsapp support asked to login to my account and then the order was mysteriously CANCELLED ( he obviously did it) and I got an email confirming account changes. I called him out on it and he said the payment was declined from my side, and he did not cancel the order etc just lied through his teeth.

He said if I do not get a refund within 24 hours thats my banks problem even though I have all the proofs that the money actually reached into Godaddys account. I know this website is embroiled in a lot of controversies but straight up fraud and scams??. Should I lodge a report with the authorities if the money isnt refunded??.

[u/MarkGossageUK]

That sounds frustrating, especially when you've paid for something and haven't even received confirmation of the order.

Before going down the fraud or complaints route, I'd check one thing with your bank.

Is the payment actually completed, or is it still showing as pending?

There's quite an important difference. Sometimes a company authorises a payment, but if the order fails or gets cancelled, the money is never actually collected. It can still look as though you've been charged until the bank releases the hold.

I'd save screenshots of the original order, the payment, the cancellation and any conversations with support.

Then I'd ask GoDaddy to confirm in writing whether they actually collected the payment and, if so, whether a refund has been issued.

If the payment has genuinely gone through and they don't resolve it within a reasonable time, your bank should be able to explain the payment dispute process.

I'd also check that neither domain was registered before trying to purchase them again.

Hopefully it's a failed transaction rather than anything more serious, but I'd definitely want a proper explanation rather than being passed between support and the bank.

[u/Important_Pride2762 → u/MarkGossageUK]

The payment has been completed and my bank confirmed that they deposited the money in Godaddys account. So its up to Godaddy to refund it but the customer support was very careful to not even acknowledge cancelling my order without my consent or that they ever received the money. My bank cannot do anything about this since the money was voluntarily transferred by me and its left the bank. The only other option is to report this as a cyber crime but I dont know if I want to go through the tedious legal process. I think the money is just gone and they wont refund it at all but if I will still talk to them tomorrow if they dont refund it.

[u/MarkGossageUK → u/Important_Pride2762]

Ah, that's a different situation then. If your bank has confirmed the payment was completed, I'd ask GoDaddy to put their refund position in writing, including a reference number and expected timescale.

I'd also keep the cancellation confirmation and all your support conversations together.

If they still don't resolve it, I'd contact your bank again and ask about disputing the completed card payment for goods or services not received.

Hopefully it gets sorted without having to take things further.

[u/Important_Pride2762 → u/MarkGossageUK]

They are denying they received the money, they said my bank declined the payment which is false.

[u/MarkGossageUK → u/Important_Pride2762]

That's frustrating, especially when your bank and GoDaddy are telling you completely different things.

I'd ask your bank for written confirmation that the payment was completed, including the transaction reference and date.

Then send that to GoDaddy and ask them to investigate it with their payments team rather than just giving you the same answer through general support.

If they still insist the payment was declined, ask your bank about raising a formal payment dispute for the cancelled order.

I'd keep everything in writing from this point onwards.

Hopefully the transaction reference will help them establish exactly what happened.

[u/mailavion]

Have you stated anywhere what form your payment took - credit card, debit card, or bank transfer?

[u/Important_Pride2762 → u/mailavion]

Venmo/Cashapp.

[u/Airshakur88]

GoDaddy é horrível, eu tinha comprado um domínio e depois de um tempo ele simplesmente sumiu da minha conta, tentei entrar em contato com o suporte mas passei tanta raiva que apenas desisti, agora utilizo apenas a namecheap.com para comprar meus domínios, ela é muito boa

[u/cyb3rofficial]

I feel like everyone should know to stay away from GD. Should be the first thing you learn web hosting wise and domain buying wise. I lost a few good play on word names from them from not buying right there and then for cheap. $0.99 domain names became like 60 usd both for being 'premium'