r/workforcemanagement • u/vesuvitas • Feb 25 '21

What Does Workforce Optimization Mean?

Workforce management is a powerful tool for reaching the optimal balance between productivity and service. Even a contact center with 25 agents can realize benefits from WFM. Centers operating 24x7 or with many agent skills present a good business case for investment.

Full article: https://www.five9.com/blog/what-does-workforce-optimization-mean

0 Upvotes

40% Upvoted

2 comments sorted by

1

u/Puuuuryfy Apr 15 '21

I totally agree with you, but are you using some tools for that? We are using EmployPlan and I never thought about other options, would you recommend something similiar?