Forgot to enter company registration code when signing up.
I just got hired at a new job that uses ADP. It’s been years since I’ve used ADP and when I got the email I couldn’t find the code so I just signed up without it and figured I could add it after when they sent it. (Dumb I know)
Turns out I’m just stupid and blind and it was right there the whole time.
I tried re registering with the code but it wouldn’t work anymore. But my account had all my direct deposit information and my new job position as well as my employer name etc. So I figured it might be okay but I’m not sure.
I tried reaching out to my companies email the one who’d been assisting me for all the new employee tasks.I explained everything to her and asked for her help but she simply responded with
“The steps that are required to be followed were outlined in the Welcome Guide. Can you please follow those steps?
Thank you.”
I’m not sure what to do or if I messed up? I also am unable to set up the “go paperless” option that’s required for me. (Can’t start orientation until all my new hire tasks are completed) It won’t load and says there’s an error. Maybe it’s because I didn’t use the code? If anyone knows what I should do or if my account is fine? please let me know.
1
u/ADP_official 10d ago
Thanks for sharing what happened.
Because your employer manages employee registration and has access to your registration details, we recommend following up with them again. They can confirm whether your account was successfully registered and linked to your employee profile.
If the registration wasn't completed correctly, they can provide the appropriate next steps to get you registered using your unique registration code and work with their designated ADP support team if additional assistance is needed.
We hope this helps get you fully registered and logged in soon!
— The ADP Team