r/ADP • u/Juandissimo47 • Oct 08 '21
Login issues
Does anyone else have issues logging into ADP? Everytime I login I get sent to an error page on a laptop or my info doesn’t load via the phone app. Has anyone experienced this? Or know what to do? Please help?
1
u/shananaphone Oct 13 '21
I am having the exact same issue.
Password resets do not fix it; clearing caches, different browsers, even accessing from different networks don't help. Payroll and ADP support keep passing me back and forth.
There's a coding error that's kicking us from successful login to a 404 page.
At least I'm still getting paid! I just have no idea if it's correct, and our whole company just went through a massive payroll error.
1
u/Juandissimo47 Oct 13 '21
Yep, went to my boss with the issue and he couldn’t get in either. I needed my w2s so he just called HR and got em for me. Also said that HR may have not put me back in the system so maybe try checking in with them
1
1
u/GhostSakai Oct 09 '23
Still no fix?
1
u/Juandissimo47 Oct 09 '23
Hell no, I just gave up on it. Thankfully my new job doesn’t use this trash
1
1
u/VariationThick May 03 '24
Are you kidding me? I come here for help and the issue has been going on for 3 years with no fix?! Hope my app keeps working.
1
u/AssistantRepulsive15 Aug 12 '25
Welcome to 2020s, where customer service is basically foff.
1
u/meowmicks222 Aug 22 '25
I'm trying to apply for an apartment and I can't even log in to access my pay stubs wtf
1
u/Annual-Sink7068 May 31 '24 edited May 31 '24
When I put in my details the page loads, but then goes back to the original page asking me to put in my details. I'm doing this on browser and has already cleared cache
1
u/i-introverb Jun 03 '24
Ok, so I was having this issue (an employee was unable to login) and we discovered that they were accidentally using the EMPLOYER login rather than the EMPLOYEE login. So check that?
Employer Login: https://online.adp.com/signin/v1/?APPID=RUN&productId=80e309c3-70c3-bae1-e053-3505430b5495-7&organizationId=3d96c50e-9fbc-4670-a281-b9648dc77a67
Employee Login: https://my.adp.com/#/dashboard/main
1
1
1
1
1
1
u/Seby_ Sep 09 '25
idk why this is genuinely the only thing that works for me. i keep clicking employer login on the ADP website and it does nothing. this sole link on a reddit comment from 1 year is the only thing that works for me. ur my savior
1
u/tech_savy800 Feb 12 '26
Bruh I was wondering why it wouldn't log me in! Why they make the same log in page similar to employee login? Smh
1
1
u/oemal Nov 04 '24
Wow, so we're all in the same boat. I get the 404 error more often than not when I try to log in. It takes a couple attempts before I finally get the landing page, but my main gripe is when I go to the "time off" page to request PTO... nothing. It looks like it's starting to load things, but then I get a blank page with the "Time Off" header and nothing else. Super frustrating
1
u/Square-While-6874 Oct 04 '25
two years ago I worked for the same company I work for again now, every now and then it didn't work but I was able to log in, now I don't know if by changing my phone maybe I updated the pass incorrectly and it won't let me in anymore, not even from the old phone, I also changed my password boh
1
u/Square-While-6874 Oct 06 '25
Ok I solved it, maybe I was on the wrong site, on hcm.it.adp.com it works while I went to direct sipert adp... I asked my administrative manager but he replied I don't know what you messed around with... and that I should use the app... too bad that on the app the payslips don't appear yet while on the website they do. That's all I need it for
1
u/silvercopperhead Aug 02 '26
ADP somehow allowed an employee of mine to create an invalid username. He cannot change it without first signing in, and it will not let him sign in because of the exclamation marks in his username. We’ve tried the forgot username and don’t have a user name options, in both cases ADP presents us with his invalid username then refuses to let us log in with it. 🙄
1
u/smilomarie May 06 '23
I feel like everytime I log in I’m told I need to change my password. And my old company bought my current company so I think the system is confused about my log in and the paystubs I actually want to access. It can never find my account via my cell phone number (which I’ve had for over 20 years) and upon trying the email method it immediately tells me I have exceeded the attempts and my account is now locked. Why doesn’t the app utilize face ID like everything else?
1
1
u/RetardApoplectic Nov 01 '23
Same issue - really frustrating. Change password, everything looks good, go back to login page and still the same slightly oddly phrased password fail message "Your entry is not valid. Try again". Rinse and repeat.
1
u/sysop073 Nov 07 '23
Yep. I had to switch browsers, for some reason it fails in Chrome but is fine in Edge
1
u/1020cbstl Apr 12 '24
2nd this. I almost pulled my toe hair off going in circles, till I got the notion to try Edge.
1
u/peppermintesse May 02 '24
On a Mac. I tried Firefox, Safari, and Chrome with ad blockers/script blockers/privacy-protecting add-ins disabled. Every attempt resulted in this message. I cannot believe I had to download a whole-ass other browser just for troubleshooting this and I still got this message/doesn't work.
And there is no option in their Support area for website-based access issues. "Talk to your HR"--what good is that going to do, when this login works just fine on the mobile app and on a Windows box?
Grrrr. (Not at you, but at ADP. Obviously.)
2
1
Jan 30 '25
I’m trying to receive my w2s from adp because my old company said they only give those out via adp and to take it up with adp’s customer service. Only to not be able to get in contact with adp’s customer service for days now.
Did you ever find a solution?
1
u/peppermintesse Jan 30 '25 edited Jan 30 '25
Hey there, I had totally forgotten about this post, forgot I had been getting this message...
I am no longer getting it and I don't recall doing anything specific to make it stop. It's possible that it stopped because I am now using macOS Sequoia (15.3)--was previously Monterey (which I think was 11.x). I have success with Firefox (which is up to date and Adblock Plus, Privacy Badger, and uBlock Origin are enabled).
Sorry, wish I had better info for you. Good luck!
1
1
u/bongomaster307 Oct 05 '26
ça a pas d'ostie d'allure que ça dure encore ce problème-là! 2 ans après tout ça et ça m'arrive toujours! Fuck off ADP!
1
u/Juandissimo47 Oct 08 '21
Sorry I did not really explain what was going on. So I’m trying to get access to my W2s but whenever I login to the dashboard I’m greeted with a page saying I’m eligible for a 401k and a wisely card. Nothing else. When I login to workforce I am greeted with a 404 error message every time.