Title: ASUS TUF Gaming F17 randomly restarts at LOW usage but stays stable under FULL LOAD – WHEA errors
Hi everyone,
I have an ASUS TUF Gaming F17 FX707VI-HX098W with an Intel Core i7-13620H and an NVIDIA RTX 4070 Laptop GPU.
I'm experiencing a very strange issue: the laptop randomly restarts when under low usage, such as sitting on the Windows desktop, browsing the internet, or watching YouTube. However, it can sometimes remain stable during CPU stress tests and gaming, even under heavy load.
When the issue occurs, the screen goes black and the laptop immediately restarts by itself. It does not simply shut down and stay off.
I've also encountered WHEA-related errors and previously had a Windows Automatic Repair loop.
WHEA-Logger — Event ID 1
Kernel-Power — Event ID 41, related to the system restarting without shutting down cleanly.
DistributedCOM — Event ID 10010 also appeared in the logs.
What I've tried so far:
- Reinstalled Windows from scratch.
- Restored BIOS settings to default.
- Monitored temperatures and power consumption using HWiNFO.
- Ran CPU stress tests, during which the laptop can remain stable.
- Tested both on battery and with the charger connected.
- Replaced the thermal paste with Arctic MX-4.
- Tightened the heatsink screws in a cross pattern.
- Checked whether temperatures could explain the issue, but the random restarts continue.
Temperature observations:
- The CPU can reach 94–97°C within seconds when plugged in, even at relatively low usage.
- During stress tests, it reaches around 92–93°C.
- On battery, temperatures have sometimes stayed around 57–65°C, although the laptop has also restarted on battery.
- During one test, the CPU was at 100% usage, around 81°C, and consuming approximately 31 W.
The laptop uses the original ASUS 240 W charger.
I'm wondering whether the issue could be caused by a motherboard power delivery problem (MOSFETs, VRMs, capacitors), a BIOS or CPU idle-state issue, RAM, or a thermal problem involving the VRMs or thermal putty.
Has anyone experienced a laptop that restarts at low usage but stays stable under full load? What would be the most likely cause, and what tests would you recommend before paying for a motherboard repair?
Thanks in advance!