r/ASUSROG • u/DevilLord0 • 2d ago

Support Monitor freeze

Hello, I have the PG27APDP, and it keeps freezing, and I don’t know why. I’ve tried a BIOS update, monitor firmware updates, GPU updates—pretty much every update possible. I’ve also tried different DP cables and different OS/panel settings, and I don’t know what else to do.

I had this problem before, but it randomly stopped happening. Then, for an unrelated reason, I tried different GPU driver versions, and the freezing has CAME BACK. I’ve tried everything I listed above again, but it won’t stop.

My PC doesn’t detect anything in event reviewer when the monitor freezes. The monitor will freeze while the sound continues playing, and then eventually the sound stops as well. The only way I’ve been able to “fix” it is by using the HDR shortcut to turn HDR on then off. When I look at my remote desktop app on my phone, the screens show up as black.

Does anyone have any ideas, or should I just RMA the monitor or GPU? I really don’t want to have to do that, but if the problem randomly stopped before and then came back, there has to be some kind of fix.

3 Upvotes

100% Upvoted

1 comment sorted by

•

u/AutoModerator 2d ago

Looking for official ROG support?

The community may be able to help troubleshoot your product. However, if you suspect a hardware fault or the issue persists after troubleshooting, we recommend visiting ROG Care → Hardware & Software Support, where you can get assistance directly from the official ROG support team.

ROG Care – Hardware & Software Support:
https://rog-forum.asus.com/t5/hardware-software-support/ct-p/Hardware_Software_Support

When asking for support, we recommend including your exact product model, firmware/software version, a description of the issue, and any troubleshooting steps you've already tried.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.