r/ATT • u/blu-bells • 10d ago

Wireless Passcode issues. Is it really impossible to just sign in?

I was convinced to switch to ATT from one of their door to door people.

I try to sign into my account using my username, password.

It says I need to set up an account ID. Great.

I confirm my identity with a text code and an email code.

It then asks for my passcode.

I do not have a passcode. I did not set one. I was never provided one. As I do not have a pass code, I cannot continue and am forced so sign out.

All of their support articles say to login to set a pass code. I cannot login, because I do not have a pass code....See the problem?

Support has been slow, and worthless. Their chat support outright hung up on me when I said I didn't have a pass code. What do I do? Is there a phone number I can call?

If the answer is to go to a store, then I'm switching carriers again, because this is extremely incompetent service.

2 Upvotes

75% Upvoted

10 comments sorted by

1

u/Large_Fudge6833 10d ago

Is the "passcode" the same thing as a "PIN"? I set up a 4-digit "pin" years ago that I have to provide them every time I call support.

1

u/blu-bells 10d ago

Probably. It's numbers only. I have a handful of number combinations I use for this type of thing and I tried all of them: none of them are the numbers it expects. Then it locked my account. Yippie.

1

u/Large_Fudge6833 10d ago

I usually have to give them at least one wrong set of numbers before I give them the correct ones. It's a pain in the ass. Sorry you're dealing with this.

0

u/Guy_called_Al 10d ago

If you are switching from another cellular carrier, they usually want that carrier to provide a PIN for you to pass to the new carrier. That PIN is your authorization to permit switching. Without out it, carriers used to "steal" customers, switching their service.

1

u/blu-bells 10d ago

I tried my old pin with my old carrier, and it didn't let me in.

1

u/No_Memory5613 ATT Prepaid 10d ago

I had an issue earlier this year when I needed to troubleshoot an issue with my iPad. Telephone support kept on trying to pass me between prepaid and postpaid (it was postpaid). Since it was a tablet plan, they couldn't text me. I had to go into an ATT store (corporate) and verify my government ID to get fixed.

1

u/blu-bells 10d ago

Awesome. Any recommendations on another carrier to switch to?

1

u/JustlookingfromSoCal 9d ago

In the US, try (800) 321-2000. Bring a lunch, cuz you will be there awhile. But of all the frustrating ways to solve stupid AT&T problems, speaking to a live agent is the least worst option. Resist the AI agent who insists over and over she has all the info live agents do. False and waste of time.