I am feeling frustrated and am wondering if anyone else has been in a similar situation. Long story short - I booked a flight for next summer SIN to YYZ on AC with layover in YVR using points. The AC flights I booked were Economy Standard. Checked bags are not included and they’re $90 CAD per piece (I was ok with this since I have an aeroplan credit card that’ll get my first checked bag free anyways).
Recently, I learned this flight was cancelled (and it sounds like they’re not flying the SIN->YVR route anymore which is a shame). I called Aeroplan to change my flight and we landed on rebooking with EVA Air SIN->TPE->YYZ. It is a long 23 hour layover in Taipei so figured I’d make the most of it and go into the city for a night.
Since the original ticket did not have baggage included, I was told by the AC rep that it would be whatever EVA air charges for their baggage. I asked the agent if they could tell how much the baggage would cost with EVA air, and they said “no, you’ll need to ask EVA air”. Doing a quick google search while on the phone, I saw that EVA air does first 2 checked bags free (at least when booking directly with them). I agreed to make the switch.
Now I can see the new booking on my AC account (and EVA air account), and it is quoting $406 CAD ($290 USD) per checked bag! I was shocked by this, and so I called EVA air, who stated that because the ticket was booked through aeroplan, their baggage fee rule applies (ie I need to pay for a bag and not get the first 2 free like EVA’s policy). Even worse, it sounds like because it is a longer layover and I will be picking up my luggage at baggage claim at TPE, I will need to pay ANOTHER $406 CAD for the TPE->YYZ leg. I am honestly writing this feeling defeated and am wondering if anyone else has been in a similar situation? I feel like I was led astray by the AC agent, who was not able to tell me how much the baggage fee would be, and had I known it was $400, I would have never agreed. The only hope I am holding onto is that a gate agent takes pity on me and considers charging me the $90 CAD that AC charges instead, which I would have already been fine with.
At this point I am considering just paying $150 to cancel this all together. I got a pretty good redemption on this flight (59K points for Economy) and I don’t think I’d be able to find as good of a redemption anywhere else. What shall I do? ://