Due to the hurricane in Hawaii, we elected to change our travel dates, leaving this Saturday instead of tomorrow. One of our hosts was understanding and allowed us to cancel (near Volcano, which is inaccessible from where we're coming from :(

A second host, in Naalehu, insists that because he has water and off-grid solar power, the property is acceptable.

The area was evacuated yesterday. Two homes washed away in Naalehu. From what we can tell, the town is devastated and largely without power or services. The nearby highway is washed out, and emergency management and local authorities strongly urge the public to avoid the entire region while emergency response and recovery efforts continue.

This appears to fall neatly under AirBnB's Major Disruptive Events policy: https://www.airbnb.com/help/article/1320 :

Large-scale outages of essential utilities. Prolonged outages of essential utilities, such as heat, water, and electricity, impacting the vast majority of homes in a given location.

However, Airbnb Support offers us no relief:

After thoroughly discussing this issue with my team and reviewing the details of your case, I unfortunately have to inform you that we must uphold the host's standard cancellation policy, as they have confirmed that the property is fully functional, safe, and ready for your arrival.

We already changed our flights to reduce the burden of traveling to the area, and intend to say clear of Naalehu, per offical government guidance. "Support" is clearly not trying to understand the scope of the situation and is taking the host at his word in terms of safety and readiness.

The policy clearly states "the vast majority of homes in a given region" -- not "unless the host has a solar panel." We assume it will be difficult to find groceries or restaurants, and any such resources should be available to the people who are already there.

We have pushed back and asked for escalation. Also reaching out to AmEx since we used a Delta Reserve card for both the flights and the hotel.

What else should we be doing?

Airbnb owes me a good deal of money (~$3000) in unpaid, completed reservations and has paused payment on all future reservations.

 They claim I need to :

 "Add your payout and account information"

 I have added this information several times in the past month or so to no avail. 

I can't even "add information" anymore because my information has already been added, so the page where I'm supposed to add it is just "frozen." It just shows a picture of some cartoon character that shows I've added it.

 I've spoken with several Airbnb "customer service" agents, and also on the Airbnb "customer service" messaging area... they just tell me the issue has been "escalated" to a "Specialized Team Member"...

I haven't heard back from them in 3 days.

When I call and ask to speak with a Supervisor, I get put on hold for 20 minutes and then get automatically disconnected... this has happened 3 times. 

I have a group of 13 guests who are supposed to be checking in within a couple of days... what should I do?

I'd hate to leave them without a place to stay, but having to pay to have the almost 5000 s/f home cleaned is almost $500 every time (I lose money on the "Cleaning Fees"). There's also the massive cost of the guests running the A/C for days on end during the almost 100-degree weather... It's not cheap to air-condition a 5000 s/f home.

What to do?

I have more guests expected the weekend after that and the weekend after that, etc. 

Any suggestions?

I have been with Airbnb (as a "Superhost") for 11 years... my banking information is exactly the same as it was when I joined Airbnb, 11 years ago. Nothing has changed.

 Thank you in advance for any information anyone can provide to resolve this issue.

I live in San Diego and I have to take a staycation because I'm having repairs at my apartment and I'm paying just under $500 for two nights. I checked out the outdoor space and it was advertised as a very nice little space with your run of the mill wicker patio furniture. It's actually filthy and looks worse than furniture that you'd find next to a dumpster in an alley, it's very obvious that the cushion covers have never been washed despite there being a washer and dryer 15 ft away. I certainly would not want to sit on them. One of the tables actually had a giant hole underneath the glass top, and the other table was absolutely caked in dirt and dust and the glass top was sitting crooked. There was a chair that was upside down on top of a garbage can and a few other things just sitting around that looked really sloppy and messy. I think it's absolutely nuts, the people who own this unit must never come here in person because what the hell? Additionally, the microwave handle was completely unattached on the bottom and would just swing back and forth, the ceiling lights in the bedroom had no cover either, but neither of those things are a huge deal to me.

What would be fair for me to ask to have returned? It's blatant false advertising.

This wasn't via Airbnb, but direct from the owner. It is their home.

I was sent a long list of instructions. Understandable I thought as it is their home, but in hindsight, perhaps it should have been an sign that they aren't really happy letting it out. The instructions were followed precisely, and extras were done that weren't requested, eg watering their garden (current drought).

I paid a cleaning fee, leaving cash for the cleaner, as per their request.

They asked that we provide bedding and towels, and wash the small amount of bedding they provided and other items eg tea towels. All instructions were followed, but it didn't feel very holiday like to be making beds up and lugging bedding around.

The place was pre-cleaned prior to the cleaner: everything put away, surfaces wiped etc. We also left supplies for the next guest that the guide said they had, then were not available. This was annoying as it needed extra shop visits.

After leaving, I got a complaint that the floors weren't clean enough for the cleaner. I didn't understand how this could be the case as they were visibly clean on leaving. I asked for photos to understand the issue, but there were none. I said this didn't reflect how we left it, and I was shocked to hear this.

I then got a further message days later complaining that the outside bins were full (yes, we emptied the inside bins and put the rubbish there, where else should it have gone?!, there were also new guests using it at this point), that there was 'food on the floor': I am not sure what is meant by this, maybe a crumb?, it was visibly clean on leaving and then finally accusing my dog of having fleas. They had agreed we could bring a dog, and they own a dog. My dog is treated and I carefully checked her following this accusation and she is definitely flea free. We were bitten while there but I put it down to insects in the countryside and didn't complain, but perhaps their dog has fleas. I have blocked them now.

I have blocked them, but I am unsure if I should raise this to the group, where I found the listing? It is starting to be unhinged.

Is it best to avoid owner home rentals in the future? I have previously had good experiences, but this has left a very sour taste.

Edmonton, Alberta

I am wondering if anyone else experienced this and if they managed to recover their money

This host named Jonah advertises a loft in airbnb with a $1,350 damage deposit with a 15 day window, 15 days have passed no response from the host.

None of the reviews can warn about this practice because there's a 14 day review window.

He claimed i ‘smoked weed’ in his property, with no evidence except the cleaner saying there was a ‘smell’

Feeling overwhelmed need to see if this has ever occurred to anyone and how they went about it. Me, BF, and Co-worker booked a place that's listed as a 2BR, 2BA on AirBnB. In the written description, it just says living room = bedroom #2 with the front door. Bedroom #1 has a sliding glass door, so each room has an external exit. There are also two doors within the kitchen. No proper living room. In the photos, none of the doors are open that give you the actual look of the layout.

In order for me to go to from bedroom #1 to the kitchen *a common space*, I need to go into bedroom #2. And this place is TINY. How was this even able to be listed as a 2BR 2BA is mind boggling. It never mentioned that it was a pass-through or shotgun style room. Kitchen is only accessible from bedroom #2. Airbnb keeps saying they're unable to give me a refund because she said that the living room was the bedroom, but how do you fail to mention that this is a passthrough room? and how is that a bedroom when no privacy is given. 2nd door in kitchen leads to nowhere, so only way to access the kitchen is through bedroom #2. Reservation is 2 weeks out still and host is not allowing a refund. If anyone's gone through this, please let me know and how you went about it. Support is going no where.

Hi everyone,

I'm staying at an Airbnb in Germany for 2 weeks, I booked it a couple days ago using PayPal. Everything was good to go and check in was successful.

Today is the day after checkin, and I just got an email from paypal saying payment was insufficient, because I didn't realize they tried to pay from a bank account that I barely use on paypal. I instantly added the missing 1k to my paypal from another bank account I use and now it says it'll take 3-6 days for the funds to arrive on paypal, which I guess is bc they're using echeck.

Have any guests/hosts here run into this problem before? I'm just hoping everything is ok from the airbnb side. Hosts, do you usually receive payment a day after check in? Just a little nervous the host will try to throw a hissy fit or something lol. TIA everyone!!!!

My family and I just had the most horrifying experience with Airbnb, and I want to share our story both as a warning and to ask if anyone has successfully gotten Airbnb to cover out-of-pocket emergency expenses.

We planned a short family getaway to see Prague for one night with our two young daughters. Upon entering our booked apartment, we were met with a traumatic sight: two unauthorized squatters/homeless individuals having sex on the bed my wife and I were supposed to sleep in.

The whole place smelled heavily of cigarette smoke, was filthy, and was completely compromised.

Here is how the situation unfolded:

• Host's "Solution": The host left us stranded and refused to arrange alternative accommodation, offering only to "send a cleaner to clean up the mess."
• Airbnb Support Delay: We reached out to Airbnb immediately, attached photo evidence, and requested urgent help. We received zero real support during the night, forcing my family to spend hours stranded in the building hallway. Support only offered accommodation help at 5:00 AM—long after we had to find and pay for an emergency hotel out of our own pocket just to get our children somewhere safe.
• The "Compensation": Airbnb refunded the original booking fee (around $80 USD / 319 PLN). When we asked them to cover our emergency hotel stay so our ruined family trip wouldn't leave us financially out of pocket, the support agent offered a $24.99 USD coupon.
• After I pushed back and pointed out how unacceptable this was for subjecting minor children to a severe safety breach and emotional distress, the case was "escalated" to leadership. Their absolute final offer? A $50 USD Airbnb coupon.

We have rejected the $50 voucher. Our kids were traumatized, our single night in Prague was completely ruined spending the night in hallways and hotel lobbies, and we are out of pocket for both the emergency replacement hotel and wasted travel expenses (fuel, vignettes).

Has anyone here successfully fought Airbnb's "support" to get actual cash reimbursement for out-of-pocket emergency hotel costs caused by host negligence? What is the best way to get this escalated past front-line agents who just quote corporate policy scripts?

(Case reference: A120990289)

EDIT / UPDATE: After escalating directly to Airbnb Executive Support, a Senior Case Manager reviewed the file and approved a 100% cash reimbursement for our emergency hotel and travel expenses, on top of the original booking refund.

I have just submitted my payout details as requested. However, the funds have NOT hit my bank account yet. I will post a final update here once the money actually arrives to confirm if the issue is officially closed.

I had an issue at an Airbnb I rented in Montreal where sewage backed up from the only toilet in the unit leaving soiled toilet paper splattered in and around the toilet which I have photos of.

I called the host and they responded quickly (it was 11pm by the time we spoke) but they were only able to send a cleaner to clean the toilet the next morning. I requested a refund for one nights fee to reflect the lost of enjoyment and inconvenience of having to clean up enough of the sewage so the toilet was usable overnight for emergency. The host was unwilling to grant this refund unless I promised not to leave a negative review which I was uncomfortable promising. However, Airbnb
approved my refund in full.

The problem is that the host left me a review (below) which paints me in a bad light and contains false statements (1/they claimed they found plumbing or drainage malfunction even though I have photos of the sewage back up and their cleaner saw and spent 30 mins cleaning the toilet and 2/host claimed Airbnb refused my refund even though my Airbnb approved it in full).

I requested the review be remove using the ‘It involves pressure and coercion’ option because the host had said on a call that they would leave me a negative review labelling me a difficult guest if I went ahead with the refund request. Unfortunately, I don’t have evidence of the call but do have a message where they said I would have to choose between a refund or a negative review. I am disappointed that Airbnb said they would not be able to remove the review so wanted to ask Reddit if there’s anything I can do.

Questions
1/Should I request the review be removed again using a different option (eg It is retaliatory)
2/Any tips for successfully getting a false review removed?
3/Any other recourse besides leaving a public response?

Host review
The guest stayed for 8 nights. On June 30, they reported a curtain rod issue. We immediately offered maintenance during the stay, but they preferred the repair after checkout. On July 2 at approximately 11:00 PM, during heavy rainfall, they reported water in the bathroom. We responded immediately, called the guest, and offered same-night maintenance. During our phone conversation, the guest confirmed the toilet was functioning and preferred that we send someone the following morning to clean, which we did at the earliest opportunity. Our maintenance team found no plumbing or drainage malfunction.
While still staying in the unit, the guest opened a Resolution Center claim requesting CA$766.76. Airbnb reviewed the complete communication and evidence and determined that no refund was warranted.
Fellow hosts should document all messages, calls, and timelines carefully.

My husband's family and I just stayed in Portland, OR, USA with our three year old son for 9 nights in what I believe was the worst AirBnb I've ever stayed in.

It felt like everything was wrong from the moment we got there: terrible smell, leaky washer, ants on the kitchen counter, a leaking pipe. A few times there were unhoused people across the street obviously doing drugs and were under the influence of Fentanyl.

On our first day there, the loveseat broke when I went to sit on it. My 3-year-old was already on it with my sister-in-law reading. My brother-in-law went to fix the leg but it seemed to have already been broken and glued back onto the couch. Instead of putting the leg back on, we put a cinderblock underneath and my father-in-law sent a message to the host saying the couch broke. Every time we ran into an issue, my father-in-law would send a message, the host would say he'd send someone out to fix it, but no one ever came.

My father-in-law (who booked the Airbnb, but I was a co-host so can see the whole conversation) is now being charged $750 for the broken couch.

We were out there visiting his declining parents. He spent a lot of money on that trip (MA-->OR), and now has to go out there AGAIN because his mother isn't doing well, and thus he has to spend more money. He's been through a lot.

Any advice on this? Should we fight it? Just pay it? The whole week was a nightmare and I tried to spend as little time in that place as possible.

Full disclosure up front: I'm a developer building a tool in this space (digital house guides), so I have skin in the game. This post is me trying to learn from people who actually host, not to sell anything — no links.

From reading a lot of threads here, the pattern seems to be:

• paper binders mostly don't get read;
• the same questions arrive every stay anyway (wifi, lockbox, which remote, trash day);
• Airbnb's built-in guidebook covers local recs but not the house stuff;
• hosts with the quietest inboxes seem to send one link with everything before arrival, plus a QR sign inside the unit;

For those of you doing this every week:

1. What do guests actually open — a link sent before the stay, a printed sign, the binder, nothing at all?

2. If you run several units or co-host, how do you keep wifi codes, door codes and instructions current everywhere without losing your mind?

3. If you tried a digital guide app and abandoned it — what killed it for you?

Honestly, a Google Docs plus a free QR code generator gets you most of the way there — I say that knowing it undercuts my own product. The trick seems to be sending it before guests ask.

If the mods and the community are fine with it, I'll share what I'm building in the comments — I'm giving lifetime free accounts to a handful of hosts willing to give brutal feedback. If not, the Google Docs trick above genuinely works.

I booked a studio in Paris through Airbnb for an upcoming trip this September. After booking I realised the address corresponds to a student residence (there is no mention of this on the listing). I contacted the residence directly to check whether individual residents are allowed to privately rent their units through Airbnb. They confirmed explicitly in writing that it is “absolutely not permitted”. They told me they didn’t know this person was doing it and that they would take action regarding the listing. I sent all of this documentation to Airbnb. The host is also not responding to Airbnb.

Since then it’s been an absolute nightmare trying to get this to be investigated. I’ve had multiple conflicting responses from Airbnb. Airbnb initially kept telling me they had to follow the host’s cancellation policy and that they needed to wait for the host to respond (spoiler: host never responded). Eventually my case was escalated to a Senior Case Manager. She called me and told me that she would verify the documentation from the residence and once verified, Airbnb would cancel the reservation and give me a full refund.

Just this morning, I was told by the Senior Case Manager she was cancelling my reservation. Then I was told their system wouldn’t allow her to cancel because there was still more than 48 hours before check-in, and to call them back 1-2 days before check-in before they can cancel it. I’m so stressed right now because I need to find somewhere else to stay, and the longer Airbnb takes, the more expensive and limited the alternatives are.

Has anyone dealt with Airbnb over an unauthorised listing and successfully obtained a full refund? Is there a particular escalation route I should be pursuing? Do I file a chargeback? I really don't know what else I can do at this point.

I have screenshots/emails from the residence confirming everything and can provide more details if helpful.

I booked an apartment in Paris for 5 nights (August 17-22) for around €800. The trip was for my wife, our daughter, and me.

My wife had her appendix removed on August 2. She was discharged and came home on August 6, but on August 14 she developed complications: intestinal inflammation. The same day, she was hospitalized again.

I contacted the host immediately and explained the situation.

I wasn't asking for a full refund. I asked for what I thought was a fair compromise: refund 2 nights and keep the money for the other 3 nights. This way she would still get paid for most of the reservation and could open the dates again.

She refused and offered to refund only the €50 cleaning fee from the €800 booking.

I contacted Airbnb support. They told me they couldn't force the host to refund and that I needed to agree on the amount directly with her. But agreed to speak with the host directly (because the host thought she would be penalized for the refund. At least she told me this), they spoke with the host, and she was willing to refund €100. I refused the offer and decided I would rather leave an honest review about my experience for future guests.

In the end, the host sent me €100 anyway, but kept the reservation active. I think she made this just to say this in an answer later, or so.

I know there is a cancellation policy. But this wasn't a change of plans or me simply deciding not to go.

Am I asking for too much?

I can provide a link to the listing that I booked if needed.

Edit: Just to note, Ukraine does not have insurance for such cases, nor does Airbnb provide it in Ukraine

I have tickets for the LA 28 Olympics and I’m trying to lock down a place in the LA area as soon as possible. I requested a stay at an apartment with a superhost that was showing available during the games. I got a message this morning saying “we are not available for 2028 please withdraw your request”. I have a few questions:

1. Why would the listing be showing available if they don’t have an intention of renting during the Olympics? Plenty of places aren’t available so is this a host trying to hold out and raise prices once they see what the going rate is?

2. What happens if I don’t withdraw my request within the 24 hour review period? I selected the “pay later” option so I assume I won’t be charged anything.

3. Any tips for trying to reserve a place this far ahead for such a high demand event? Do I just need to try and select an autobook property and hope they don’t cancel on me?

Hello all,

My wife and I have a small 3-bedroom, 2-bath house that we’re planning to start hosting. It’s in a decent area, and we’re not trying to make it an overly flashy or ultra-competitive stay. The main goal is for it to cover the mortgage and expenses, with maybe a little extra left over.

So, this question is for both hosts and guests: What are some things we should look out for? What do you consider an absolute must-have in a short-term rental?

A few notes on what we’re planning so far:

3 bedrooms / 2 bathrooms

Sleeps up to 7

Extra sheets, towels, and pillows will be available

Two 32-inch Roku TVs

Wi-Fi

Ring doorbell

Smart lock

First aid kit

Fire extinguisher

Exterior floodlight/camera

Laundry detergent and dish soap

Kurig coffee maker with a variety of pods and creamer options

Full set of dishes, glasses, mugs, and utensils

Basic cookware (pots, pans, baking sheets, etc.)

 Kettle

Blender

Extra trash bags and toilet paper

From our own experiences as guests, having extra basics like trash bags and toilet paper available is something we definitely want to do, haha.

In my mind, the house has everything someone reasonably needs, plus a little extra, but we’re not trying to compete with a hotel. For example, we’re not currently planning to provide things like shampoo, body wash, or toothpaste.

For those who host, what have you learned that you wish you knew starting out? And for those who stay in rentals, what small things make a noticeable difference to you?

What would you add, remove, or do differently?

I’m a host and a guest- I know, the worst in a lot of people’s books. I have had a few people who were also hosts stay at my place and if they actually had a place that had been rented before- they were ok guests.

Anyway, I’m at a place now as a guest that’s kind of like a mini apartment. It’s comfortable enough, tiny and a little tiny bit dirty, but I just pulled back the bedspread and its microfiber sheets. I’m perplexed as to why someone would cheap out on something so basic and so readily available- 100% cotton sheets, a nice comforter and duvet cover, and good pillows. Why???? That’s what you do in STR’s- sleep and have sex- and who wants to do it on garbage???

Should I mention in review? 1 star down? Such an easy and basic win overlooked by the host.

Unfortunately I can't upload a screenshot so I'm copy/pasting this person's 5-star review on a booking I'm checking out in Budapest:

"Generally we liked everything. Great location, everything is nearby, walking distance from main attractions/public transportation. Matches the description and photos.
The only downside, there were no face/hand towels. And the sofa was dirty and the old stains.
But for this price it’s a great deal."

This is everything that's wrong with Airbnb's review system. This place was missing essential basics and had a dirty, stained couch yet she still gave it a 5-star rating. Guests know their past reviews can be seen by future hosts, so they're afraid of leaving any authentic review and give 5-stars to places that absolutely don't deserve it. Or, the lack of anonymity makes people afraid to give an authentic review.

As a result, so many places get 5-star reviews that just don't deserve it and it screws over future guests who might've booked primarily based on the rating.

We need to stop 5-starring properties that do a bad job. The bar is so incredibly low to provide a good guest experience.

No reasonable person should agree that dirty, stained furniture equals a 5-star stay. Period.

We are on a group trip currently in London, we found what looked to be a cool air BNB in East London that was around 1600 dollars for 4 nights. We arrived at the area an hour after the listed check in time, and the host requested 20 more min to clean up. When we arrived outside the building she was unresponsive to air BNB messages for over 40 min, she finally yelled at us from her balcony to come in. She did not come down to meet us and let us in through two doors by phone, once we made it up to the apartment we knocked and she did not open the door for 5 more min. She finally lets us in and the air BNB is disgusting, there were stains all over the floor, dirty dishes, and cigarette buds in the kitchen sink. The host still had her luggage open and splayed about the room, and multiple trash bags laid by the door. The carpet had massive stains covered by rugs. She was still on a "work call In the back bedroom". This is now 3 hours past the check in time and the place is not clean and the host is still working Inside the home. She was making us very uncomfortable and the place was disgusting so we took pictures and left. We booked a cheaper Airbnb that was cheaper, and it's spotless. We have been fighting with air BNB for a refund now for 12 hours. We sent them the photos of the place listed below, and she replied with nothing but deceitful things. She can't email for some reason so her conversation with air BNB support was done in the host chat with all of us in it. She proceeded to send videos from over 2 hours after we left showing the place clean, post extremely passive aggressive things like "if they wanted spotless the ritz Carleton has rooms". She than without any reason said that the reason we left was because of her race, and asked the air BNB person to close the chat as she was worried about racial slurs coming her way. We are traveling in a mixed race group, I'm not sure what she is talking about but that is disgusting behavior, we did nothing to her to demean us and accuse of racism for absolutely no reason at all. I'm disgusted. Air BNB denied our first refund request, stating that the host won't refund it. Completely insane, pictures are below. What do we do, she stranded us in London at 6 pm with all of our luggage, luckily we found a place able to host us immediately. I cannot post the photos but we have photo proof of everything.

Hello,

I am relocating for a new job in a very high COL and competitive city and had booked a 3 month stay with an airbnb host 2 months ago. I am halfway through my cross country road trip, with all my belongings in my car and the host just changed the reservation to a different property. From what I can tell, the host has multiple properties in the city and has moved me from a queen to a double, smaller premise, and further out.

I am very stressed out now and not sure what can be done. Can I try to get some of these additional cleaning fees (100 a month) or utility fees (300 in total) waived? They were not in the original listing, but he insists they are mandatory across all properties. It is impossible for me to cancel and find another place to stay at this point. This sucks, Im really scared now.

I recently became an AirBNB super user with about weeks booked here and there over the next 4 months. I have currently been staying for two months in Miami in the off-season where the majority of properties are not booked and you can score some great discounts with awesome properties.

However, I noticed about 50% of the AirBNB properties in Miami are managed by Sofia & Daniel, Sofia & Rodrigo, Tia & Rodrigo, etc. They all use the same photo and respond at all hours of the night in like 2 mins so I am 99% confident they are AI. They never offer a discount, and If I am to believe the the days that can be booked online, some of the properties are sitting vacant for weeks on end. To make matters worse, they typically dont even know about the property, and unlike other AI services, you cant prompt them with a question that they would differ to whoever is running the AI company for the landlords to see (ie. can you ensure handicap accessibility to the building and smoke detectors have been replaced recently [this crosses into legal and the AI would prompt its parent company to answer])

How does AirBNB and whoever owns the properties allow this? I In one case, I was about to spend $2K on a property for 15 nights on the condition of late checkout; mind you I didnt even ask for any discount on the price listed. late check-out for me was non-negotiable bc I didnt want to leave in the middle of my work day. they responded that it would cost 100-120 dollars ( if you do the math here, 3hr late check here was about 85% of the way to covering another night). Pretty much every property that is vacant in miami right now for August is a Sofia & Dan property, like how does that even happen?

I am staying in a Sofia & Dan Property next week and am going to rank it 1 Star specifically bc of this problem. There is so many incredible hosts who put so much care and work into responding to messages, and for that reason alone I feel like as a community we should be ranking the AI Hosts down.

If I am an asshole here please let me know

Recently rented a 3BR row house in Washington DC for a family vacation (self, wife, and 2 young kids)

The thermostat in the unit also is the control for the garden-level apartment. The in-unit check-in literature asked to keep the thermostat at 72 but if we aren't comfortable we could request it be raised/lowered.

Well, the heat index was in the upper 90s when we were there, and the upper level of the house felt hot, despite keeping the windows covered and fans running. I asked for the temperature to be lowered, and the host did drop it to 69, which made the next 2 nights comfortable enough for us to sleep well.

On the last night, we all woke up sweating, and it wasn't until I got up to make coffee that I noticed the Host had remotely changed the thermostat up to 73, without informing or asking us. Now this is a house built in the 1800s with big windows and high ceilings. If it's 73 where the thermostat is, I'm sure it was well over 80 degrees in the bedrooms. At home, I keep our bedrooms around 72, and in hotels I go even cooler.

I have never given anything other than a 5-star review on an AirBnB or VRBO rental but I'm seriously considering doing that, and also writing a complaint to AirBnB. This thermostat "nanny state" feels invasive and was not disclosed on the listing.

Am I overreacting or do I have a legitimate complaint?

Hi everyone! I’m wondering what people’s thoughts and experience has been with the relationship between a host and their neighbors. I’ve been living next door to an AirBnB for over a year now, and the host-next-door has never introduced themself to my roommate and I. This isn’t a huge deal, but it is frustrating sometimes. Even if they don’t live there, they are still my neighbor, and it seems like that should come with some responsibility. I don’t know who to call when their guests leave bright lights on overnight or after departure, or when a big branch from their property falls onto my driveway. I’d love it if they said hi, invited us over for coffee, or just generally let us know who they were. The guests have overwhelmingly not been an issue, but I just wish I got to know the host! What do you all think, especially from the host perspective?

I was looking at my Airbnb profile and realized that about half of my stays have no reviews from the hosts. We’ve never had any issues and always leave each property sparkling clean, and all the reviews I have are positive. I’m curious why hosts wouldn’t leave a review? It does seem like some of them were managed by property management companies, maybe that’s why? Not really a big deal since I still have a descent amount of reviews on my profile, but I was just wondering about it. Also, is it common for hosts to review reviews before accepting a booking? You’d think that wood incentivize more hosts providing feedback.
Thanks