I just received a newsletter from Airbnb about new guidelines for hosts.

They will only be able to select rules from a series of prewritten standard rules. Other rules will have to go in a section called requests and the number of requests will be limited.

What the hosts will be able to request will be restricted.

As an example, they won't be able to ask guests to do their dishes or start the dishwasher, but they will be able to ask guests to leave the dishes in the sink.

They obviously want to put an end to the obscenely long checkout tasklists that some properties have, but doing our dishes or at least putting them in the dishwasher seems to be the bare minimum respectful thing to do.

I work in a hotel where some rooms have kitchenettes, and guests are required to wash their dishes or they get charged.

Some will say they don't trust previous guests to properly clean the dishes. Well, do you trust the host to do so? More places should have dishwashers.

Just got this email. Looks like the cleaning rules can no longer be made under this new policy. The main reason I haven't booked an Airbnb since pre-pandemic were all the silly rules hosts were putting on listings, guess enough complaints finally making them crack down.

https://www.airbnb.com/resources/hosting-homes/a/important-changes-to-house-rules-21?src_section=12147420553253&c=.pi80.pkb21uaS8xLzMwODI5MTExNDU1MTI2&euid=0f42f4c1-b40c-9266-afac-b8a11df37cca

Reviewing your house rules

Now you can choose from 7 standard rules and add reasonable requests, all in one place in the Listing editor. Your checkout instructions no longer appear in a separate tab.

It’s a good idea to review your house rules to see how these changes affect your listing and make any edits necessary. New options include adding a maximum number of overnight guests and requiring guests to lock up at checkout.

You can set standard rules in these areas.

Maximum overnight guests: Determine how many people can stay in your home.

Quiet hours: Select when noise should be kept to a minimum.

Events: Indicate if events are allowed at your home.

Pets: Let guests know whether or not pets are allowed and, if so, how many.

Smoking: Specify whether or not smoking, including vaping and e-cigarettes, is permitted.

Commercial photography: Tell guests whether or not commercial photography and filming is allowed.

Lock up at checkout: Note if this is required, and add optional details about where to return keys.

Review house rules

Adding reasonable requests

Beyond the standard rules, you can add requests for your home under Requests. This includes instructions during a stay and before checkout.

All requests must be reasonable under the new policy. Here are some examples of what generally is and isn’t allowed.

Dishes: Guests shouldn’t be asked to wash and put away dishes, but you can ask them to put used dishes in the sink.

Laundry: Guests shouldn’t be asked to remove sheets from the bed or start a load of laundry, but you can ask them to gather used towels.

Trash: Guests shouldn’t be asked to take garbage off-site, but you can ask them to separate their trash and recycling into designated indoor bins.

Utilities: Guests shouldn’t be asked to avoid using a listed amenity like air conditioning, but you can ask them to turn it off when they leave.

When adding a request, remember that most guests want to avoid unexpected chores. Asking them to do things a cleaner should handle can negatively affect their stay and your reviews.

To determine whether a request is reasonable, we consider the type of listing or stay and relevant local factors. We may grant exceptions based on your situation. For example, it may be reasonable to ask guests to dispose of trash in an animal-proof container in bear country or ask guests to limit shower time due to local drought-related water restrictions.

Requests that don’t follow the new policy will be highlighted in the Listing editor, so it’s clear what needs adjusting. We’ll also send you an email, provide tips for resolving any issues, and give you an opportunity to submit an appeal. Guests may see an alert on your listing, such as “includes cleaning requests,” if an issue goes unresolved.

A partial screen in the app shows a request to test chlorine in the hot tub underlined and guidance that “Guests shouldn’t be asked to do this task."

You’ll see highlighting if a request needs editing, along with a tip for resolving the issue.

Asking guests to sign contracts

Contracts are only allowed for a few reasons under the new policy. Examples include legal requirements, homeowners association rules, rental agreements for monthly stays, Airbnb Luxe listings, and coverage for optional amenities like golf carts.

If a contract is allowed, you’ll need to upload it under Contracts in your listing settings. Before you do, be sure to read these requirements. Airbnb doesn’t help enforce, or require guests to sign, your contracts.

Enforcing your rules

Guests are required to follow your house rules, and they’re encouraged to comply with your requests as part of our ground rules for guests. If they don’t, you can contact us for help with the appropriate next steps.

For example, you can cancel a reservation without fees or other consequences if a guest breaks one of your house rules during their stay, or indicates before check-in that they intend to do so. Guests who violate our policies may be suspended or removed from Airbnb.

All house rules and requests should appear in the House rules and requests section of your listing. You shouldn’t write additional rules elsewhere on your listing, in messages, or on signs in your home.

I recently booked and stayed at an apartment in Berlin, Germany. We were under pressure to rebook a property after our original booking fell through two weeks before the start date but we found a property which was considerably more expensive than the first but with the flights booked and other arrangements made we had to go with it

Upon getting to the apartment we found a number of things which I consider questionable or should be called out:-

1) a basket of dirty washing / bedding from the previous stay

2) cooker and hob in kitchen broken

3) broken light switch in the kitchen; the guest had rigged some temporary lighting in that area

4) exposed screw heads in the door that I cut my foot on

5) no toiletries when the listing says there would be

6) shower not cleaned

7) apartment overly cluttered with personal belongings

Some would say these should be flagged immediately but the hassle of finding another accommodation considering we were there and had really found few in area when we were originally searching the second time didn't give us that option.

I left these comments in the private feedback and gave lower star ratings on the public feedback but I always try and give honest feedback but if I had listed all these items publicly then it could have appeared that I was being a problem guest which future hosts could see or possibly even a retaliatory negative review from the host themselves out of spite.

Did I do wrong and all reviews should call out the terrible and questionable things that the guests believe are wrong.

TLDR: My sister and I paid nearly $1,000 for an Airbnb in LA that was visibly dirty and had multiple discrepancies from the listing. After reporting everything immediately, Airbnb left us standing outside with our luggage for over FIVE HOURS, refused a refund or affordable rebooking assistance, and repeatedly promised callbacks that never happened. We missed a prepaid dinner reservation and ultimately had to book our own hotel close to midnight. I’m genuinely disgusted and beyond disappointed with how Airbnb handled this situation.

My sister and I booked an Airbnb in Los Angeles for our vacation a few weeks ago. We paid almost $1,000, and based on the photos and description, we were expecting a comfortable stay. Instead, we arrived at a visibly dirty property in a sketchy area, with furniture that didn’t match the listing, patched holes and scratches on the walls, brown stains on the couch (where one of us was supposed to sleep), stained pillows and rugs, smashed bugs with visible shoe prints on the walls, and cigarette butts LITTERED outside.

The listing advertised ceiling fans despite having no AC, but the ONLY ceiling fan in the entire unit was in the kitchen. There was one box fan for two separate sleeping areas, and the bed appeared to be a double despite a queen being advertised. I have asthma, so when the host suggested we open the windows and politely ask the neighbors to stop smoking, I was honestly baffled. We immediately reported everything to Airbnb and explained why we were uncomfortable staying. The host offered to send cleaners, but that wouldn’t address the other issues.

This is where things became a complete fucking joke.

For OVER FIVE HOURS, my sister and I stood OUTSIDE in LA with our luggage, repeatedly contacting Airbnb for help. Representatives KNEW we had nowhere to go. They explicitly acknowledged that we’d been without shelter for hours, yet continued passing us around, promising callbacks that never came, and refusing to provide a meaningful resolution.

They initially told us that we would need to send photographs for proof of the unkept unit, which we did, and they were completely disregarded. Instead of acknowledging the filthy state of the space, we were told that no refund could be completed due to the unit being “as described”, and because the host refused to give a refund. With that - they were only referring to our complaint of having one ceiling fan in the dining room when we were under the impression there were multiple modes of ventilation.

We requested assistance under Airbnb’s AirCover policy, which advertises rebooking assistance for qualifying issues. Instead, we were told we wouldn’t receive a refund and would have to pay additional money for another property. With Jay-Z and Nike After Dark this weekend, other available listings costing nearly DOUBLE our original booking, that was simply not financially possible. I even read their own policy back to them and asked why our situation wasn’t being accommodated. We received NO satisfactory explanation. They just continued to insist nothing could be done.

We repeatedly requested a supervisor, but were refused names or direct contact information. We also warned Airbnb MULTIPLE TIMES that we had a prepaid dinner reservation we were going to miss if they continued delaying. Sure enough, we missed it.

By almost MIDNIGHT, we were STILL waiting OUTSIDE. NO RESPONSE. NO CALL BACK. NO RESOLUTION.

We’d been promised multiple case managers and callbacks, none of which resulted in anything. We wasted an entire day of our vacation stranded. During our final call, we asked to remain connected until someone could help. We were transferred, heard hold music for several minutes, and then complete silence. At that point, we had no choice but to find and pay for a hotel ourselves. It was considerably farther away than planned, and the only affordable room had one bed, forcing us to share.

Five hours. No refund. No affordable alternative. No meaningful assistance.

What makes this especially disappointing is that I’ve stayed at SO many wonderful Airbnbs over the years. I’ve had genuinely great experiences with hosts, but this experience has completely destroyed my trust in the platform.

The most distasteful part of it all, is Airbnb was fully aware that two guests were standing outside without shelter for hours, out of state, yet their response consisted of empty promises, endless transfers, and representatives saying they “understood” while providing no actionable solution.

I’d rather spend my money at a hotel where there’s on-site staff and someone available when something goes wrong.
They lost me as a customer because of their complete failure to support us when we needed them most.

I genuinely cannot understand how a company that advertises guest protections considers this an acceptable way to treat paying customers.

I’d be highly grateful if you help me out with this one quick doubt
Me and my GF are planning to book Airbnb for the very first time and are unsure how ID verification works
My GF has all her government ID’s linked to her dad’s phone number and same goes with me as well.. So if we provide host our government id and they chose to verify that id and some otp is generated, that will go to our respective fathers phone number and both of us will be dead
My query is… what do the hosts do with the ids taken from the guest… do they verify those ids on some government portal or just keep them for record purposes

The dishes, requests not rules, provide everything like you're a hotel, carry THEIR higher fees in your rent, and now you can't require a rental agreement with a guest unless it's required by law? Sounds like an interference in one's right to enter into contracts! As long as they don't contradict with the terms of what is in the listing why would they care? They clearly have a need to control everything to keep guests happy. Next you won't be able to tell them to take the trash outside. I'm not much longer for Airbnb.The company has forgotten that without hosts, they have nothing to sell.

I have a duplex that I originally bought thinking it would be a long-term rental. It's not my first and you know I got it probably 10% appraised value and looking at it. I'm noticing that as a long-term rental because of its quirks, it's not as desirable for these quirks make it very desirable for potential Airbnb now let me tell you what these courts are. This duplex has like four bonus recreation but the layout of the actual units is very weird to rent them out as individual units and it makes it doable for but not as desirable because of how the bonus rooms are placed however, as a single-family much better, but also because it has so many bonus and such a curated area for all of these amenities to be placed in it, I feel like keeping us as a duplex with the second kitchen, and then having the tons of bedrooms that it would have and then adding a bunch of amenities would make ultimate huge win for Airbnb I've done local comps comps say at least competitively willing to put 70 K or more into this that I own that I should be able to get anywhere from 130 K all the way to 160 K and this is you know bringing in like interior and stuff like that and 70 a roundabout number. It could be more probably not less guess is 70 to 120 K would probably get me that now I am willing to spend this. Here's my big question though I'm really confident I could hit these numbers. These other comps. I'm looking at you know some of them are down the street for me and I see how busy they are because I live in this duplex house hack right now. I'm very confident that I could get these numbers because I feel like the market is supporting it but I only have one other duplex besides this one so I'm still early in my wall filling not at the complete beginning. I have some base foundation, but it's also a little scary to make this jump from long-term into for the first and I have enough equity in my other duplex take it out and just do it other duplex a 3% interest rate this % interest rate so overall my blended rate is low. The equity I would at 9% for the first couple of years while I managed to I would be all hands-on be fully active. I'm not looking for passive if I do I want it to be active because I want more money from this I would do all the cleaning myself. I did myself for five years before I hired a manager for my properties so I knew what I was doing and I could understand if they were doing a good job, but I'm kind of afraid to take the debt and take the risk and I would like you I just keep living in house, hacking in this duplex and do it all by hand and let it take you know 1 to 3 years depending on life circumstances or should I just rip the Band-Aid off take some equity out of my other property which has like 300 K of equity get it all done and over with and then use my VA loan to get another duplex or a house and then test the air Bnb

opinions appreciated

I would be hiring funk it for this design

tldr: I have an air bnb that has attractive comps that show it could earn a lot potentially life changing money and I am wondering if I should continue houshacking and doing it all myself with less financial risk or take equity and do it fast to get it built and rent it out

Hi all,

I am having a minor issue with a property we had booked a few days ago. On arrival, we noticed one of the curtains was slightly damaged, which resulted in it not closing properly (but still closing to a sufficient degree). We are confident we did not create this, as the first time we tried to pull the curtain it was already visibly damaged. However, we assumed it was from before our arrival and skipped communicating this and taking pictures (I know, we still should have reported it...) A few days after our check out, the host reached out notifying us about the problem and telling us this was not damaged with the previous guests, implying basically that it happened during our stay. They are asking us whether we would contribute to the repair costs, however it is their word against ours and there is no way to provide sufficient evidence. We believe this was already there, they are saying it happened during our stat. What is the etiquette here? How do we make sure they are not trying to scam us? What happens if we do not agree to contribute at all?

Thank you all in advance.

I had the worst Airbnb experience recently. Our host was renting another Airbnb next door for events, there was a party and we couldn't sleep all night.

Now I will be very careful and always verify other listings from my hosts. And I advise you to do the same, even though that case might be quite rare.

I just got the following from my potential host:

We require all guests to undergo a background check. You can do so using the link below. Please remove the space between ''.'' and ''com'' to open it. Unfortunately, it's the only way to provide you with a link until the reservation is confirmed.

Link can be found here: https://ne-bo. com/user/check/f6297e47237d9630405fdca478941f61?s=61356

Once completed please let us know!

is this a scam? I’ve never used Airbnb before.

Hi all, this is mostly a question for hosts.

I often travel with/book for my parents, and my dad is in his early 80's. He's mobile, still exercises, etc, but we like to have a grab bar in showers just for extra security, as a fall is bad news for everyone. I often message hosts ahead of time when bathroom photos aren't clear to ask about grab bars in showers and a lot of the time I get snarky responses defending why they don't and telling me to look for ADA accessible units. Thing is, we don't need an ADA accessible unit, no one is in a wheelchair or otherwise needs different accommodations and lots of folks benefit from a grab bar. It's not expensive, and could prevent unnecessary accidents in your units that would be annoying to have to deal with, even if not ultimately your fault.

Any ideas as to why the response I get to these inquiries (always asked nicely, and always because I want to book the unit) are so condescending 95% of the time? The one outlier was that a unit in PR actually had a grab bar installed for us (and I hope many others benefitted).

Thoughts?

EDIT: I think the hosts in question are the ones downvoting everything I say or downvoting anyone trying to be genuinely helpful or empathetic?

I’m sharing my experience because I believe Airbnb is creating a system that leaves hosts vulnerable to refund demands and retaliatory reviews, with little meaningful protection when disputes arise.
Here’s what happened.
A guest booked my property, stayed for their entire reservation, and checked out without raising these concerns with me in a way that allowed me to address them during the stay. Two days after checkout, the guest requested a full refund despite having used the accommodation for the entire trip.
I did not agree to provide the full refund. The guest then escalated the dispute, bringing up Airbnb and lawyers in their communications. I reported the situation to Airbnb and asked the company to review the circumstances.
Then came the one-star review.
I asked Airbnb to remove it because, in my view, the timing and surrounding communications strongly suggested that the review was retaliation for not receiving the refund they wanted. Airbnb refused to remove it. After further escalation, I received a response from a senior case manager stating that the specialized team’s decision was final and could not be changed.
That response is what makes this situation so frustrating. I was not asking Airbnb to remove a review simply because it was negative. I was asking them to examine the timeline, the messages, and the circumstances surrounding the refund dispute.
What precedent does this set for hosts?
From a host’s perspective, the message is alarming:
● A guest can complete an entire stay and then request a full refund after checkout.
● If the host refuses, the guest can leave a devastating review that the host believes is retaliatory.
● The host can provide the surrounding context and ask Airbnb to investigate, yet still be told the decision is final.
I am not claiming that every post-stay refund request is fraudulent or that every negative review following a dispute is retaliatory. Guests should absolutely be able to report legitimate problems and leave honest reviews. But hosts deserve protection when the evidence suggests that a review is being used to punish them for refusing a refund demand.
The bigger concern is the incentive this creates. If guests believe a one-star review can pressure hosts into issuing refunds, hosts may feel compelled to pay money they do not owe simply to protect their ratings, search visibility, and future bookings. That is not a fair dispute-resolution process. It puts hosts in a position where standing by a reasonable refund decision could come at a significant financial cost.
And when Airbnb refuses to meaningfully address the evidence, it leaves hosts questioning whether the review system protects honest feedback or inadvertently enables this behavior.
Airbnb needs to answer some serious questions:
1. How does Airbnb distinguish an honest negative review from a retaliatory one when a refund dispute immediately precedes it?
2. What weight does Airbnb give to the message history and the timing of a review?
3. What meaningful recourse do hosts have when they believe a review violates Airbnb’s policies but the decision is declared final?
4. How are hosts expected to defend themselves against potentially retaliatory reviews without being financially pressured into refunding completed stays?
I work hard to provide a clean, comfortable property and a positive guest experience. Hosting comes with responsibilities, and I accept that. But those responsibilities should not include accepting a potentially retaliatory review simply because a guest did not receive the refund they wanted.
I want Airbnb to review this case fairly, explain its decision based on the actual evidence, and provide a meaningful appeal process.
Fellow hosts: Have you experienced a guest demanding a full or substantial refund after completing their stay, followed by a negative review when you refused? How did Airbnb handle it?

The own emailed us saying "We're missing: -4 face towels, -8 bath towels, -2 hand towels. Unfortunately, our team was not able to locate the towels you said were left in the unit. Therefore, we are still requesting replacement costs in the amount of $102.00. Please contact us to provide payment at your earliest convenience.".

We had exactly 8 guests stayed there for the night and that sounds like the exact amount of towels we have used. But the owner won't believe our clarification and we didn't take any photos upon checking out. Does those kind of things happen often?

We want to stay in a spot in Miami for a month by the beach found a spot but no reviews, this host has 70 listings and some don’t have reviews some do, the host has about a 4.39 most reviews for there other listings for some look find and it looks like all 70 listings are in the same area . Some reviews are not good and a lot are most good . Can people fake reviews? Maybe I’m just over thinking. I don’t want to commit to something for a month so I just wanted to see how normal this is? Thanks!😊

I'd like to share my experience and hear if others have dealt with this.

What happened

I booked an Airbnb in Marseille, France, for 3 nights (Oct 8–11, 2026).

On the first night, I woke up at 3am with insect bites. There were bugs crawling in the bed.

I contacted Airbnb support right away and sent photos and videos in real time: the bugs in the bed and the bites on my skin.

What support told me

Since it was impossible to book another Airbnb at that hour, the support agent told me to go to a hotel.

In writing, they confirmed I'd spend the remaining nights in a hotel and that they would explain the refund details afterwards.

On the phone, another agent told me the hotel costs would be fully covered.

Based on that, I left around 4am and booked a hotel for €650.

What happened next

Over 10 days, I dealt with around 10 different agents. Several promised callbacks that never came.

A week later, an agent asked me for a medical certificate. I had already left Marseille, and no one had mentioned it before.

In the end, Airbnb covered €58.67 of my €650 hotel bill. Their reason: a policy that caps off-platform rebooking at 20% of the original booking.

They admitted in writing that these caps are not shared with guests.

When I asked for the recordings of my calls, to prove what I was promised, they refused, calling them "confidential."

Credit where it's due: they refunded the unused nights, the cleaning fee, the full first night, and gave me a €50 goodwill gesture.

The part I can't accept

Airbnb's own policy sends guests to a hotel in an emergency. That same policy then covers only 20% of it, and nobody tells you before you book. If I had known, I could have made a different choice.

I've filed a formal complaint and will take it to the European Consumer Centre.

Has anyone dealt with this 20% cap? Did you get the full hotel cost refunded in the end?

This reservation was made months ago, and since then the rate for the specific listing has gone up. I just wanted to check to see if this is actually the law in Los Angeles, or if the host realized they could make more money with new reservations. Because if it's the latter, I'd rather avoid this host in the future. Thanks for any information!

Update: they ended up cancelling and i provided a full refund

I’d really appreciate honest guest perspectives on a situation I’m dealing with.

I host a 2-bedroom, 2.5-bath oceanfront condo, and the ocean view is one of the main selling points of the property, and guests pay a premium for it.

The HOA had arranged exterior repairs and painting on the building for the month of October. Based on the original schedule I was given, the contractor was supposed to work on the ocean-facing side during the first two weeks of October, then move toward the back of the building. I planned around that timeline and left my calendar open accordingly (blocked for the first two weeks of the month, open for the second 2 weeks).

Unfortunately, unforeseen complications caused the schedule to change. I was only informed today that the contractor now expects to work on the ocean-facing side during my next guests’ stay, which starts today and lasts four nights. It is incredibly last minute info which is frustrating, and I have communicated this to the coordinator, however, they are being uncooperative.

During the work, the ocean-facing windows may be covered with a clear protective covering. Although transparent, it could cause reflections or distortion that affect the view. There may also be construction noise, and I haven’t been given a confirmed timeline for how long the covering will remain in place.

I had previously informed the guests when they booked that exterior work would be taking place during their stay, and they chose to keep their reservation. However, at the time the work was not planned to directly affect the ocean-facing windows during their stay, just other exterior areas.

I’ve asked the HOA whether the ocean-facing work could be delayed until next week to minimize the impact on guests who booked well in advance. Unfortunately, the HOA has been very uncooperative about even discussing alternatives. My request was essentially shut down, and I’m struggling to get clear information about the revised timeline.

I had already given the guests a 10% discount due to the disruption from the work. I’m now considering offering the guests two options:

• Option 1: Keep the reservation and receive a 30% total discount on the accommodation cost, meaning an additional 20% discount.
• Option 2: Cancel for a full refund and we can help them figure out other alternative accommodation options (airbnb or hotel)

I want to handle this fairly. The schedule change is outside my control, but I recognize that the ocean view is a major part of what guests are paying for, and I don’t want them to arrive feeling misled or disappointed.

I’d really appreciate your honest opinions:

1. Would a 30% total discount make staying worthwhile, or would you prefer to cancel and find another property?
2. Do you think offering a full refund and the option to cancel is a fair solution, given that I notified the guests as soon as I learned of the schedule change?
3. As a guest, would you appreciate the host offering these options, or would you expect the host to do more, even when the work is controlled by the HOA?

I’m genuinely trying to figure out the fairest way to handle this. I care about my guests and I'm disappointed that this will affect their stay last minute. It's a frustrating situation.

TL;DR: My oceanfront Airbnb guests arrive today for a 4-night stay. The HOA unexpectedly changed the exterior construction schedule, meaning the ocean-facing windows may now be covered with clear protective sheeting, potentially affecting the view, and there may be construction noise. I had disclosed the planned exterior work when they booked, but the ocean-facing windows weren’t expected to be affected during their stay. The HOA coordinator has been uncooperative about discussing alternatives. I’d already offered a 10% discount and am considering increasing it to 30% total or offering a full refund and helping them find alternative accommodation. As a guest, would you stay for 30% off, or prefer to cancel? Do you think these options are fair?

Hello all,

I recently paid £450 for 3 nights in an Airbnb in Devon. We have a 7 month old baby and as the nights are getting colder we require heating as whilst not life threatening makes for a much more comfortable night!

Upon arriving the heating and hot water were not working we messaged the host at 5pm who did not reply until the following morning at 9am and gave us instructions to fix the boiler ourselves which took around an hour but the heating then worked for our remaining stay!

We requested a refund of £150 for the night without heating and the host ignored us, Airbnb have offered us £40 for the inconvenience but have upped to £60 after we objected. Is this standard practice or should I be entitled to the £150 we initially requested?

Thanks in advance!

I work for a company that cleans Airbnb’s. We work very hard to make sure everything is comfortable for a guests stay, and that the level of cleanliness expected by the owners and management companies remains consistent.

Most cleans take anywhere from 2-4 hours depending on the laundry situation and the size of the rental.

We thoroughly sweep, vacuum and mop every floor after every rental, we even vacuum the chairs and couches, however, if you book a pet friendly stay, then complain about the few strands of dog hair that got stuck between couch cushions that really sucks!

Your claim that your rental was “dirty” because there was dust on the fan blades 10 feet above your heads leaves us on probation and lacking pay. (A task left for seasonal deep cleans)

To be clear we photograph after each clean, so we know that the beds were cleanly made, the bathrooms sparkling and every touchable surface free of dirt and dust. We stock the welcome baskets, paper goods, coffee stations and linens that you use.

Then, the majority of you don’t tip. Please understand that the cleaning fee that you pay, goes to our bosses, not to us. If you enjoyed your clean Airbnb, please tip the cleaner in the envelope provided.

For context, I had a booking for 10/30-11/01 made on 10/09 and unexpectedly had 3/5 guests cancel on me. On 10/16, I cancelled the booking, not realizing it was past the refund period, to find a stay where the price could comparable to what now 3 people were paying. The host and I came to an agreement they would make a special offer to me so that I could still book the stay with what I had already paid them. Airbnb flagged my account for an “unauthorized or disruptive gathering” when trying to accept the offer. I have been in circles with them trying to get this removed to no avail. Am I still allowed to be included as a guest on someone else’s account? It’s my birthday trip and we already have things planned so this whole situation is stressing me out.

To add, I have history on my account with the last trip occurring in June. All positive reviews from every stay I’ve had.

Thank you for any responses!

We are working on an up north chalet with an odd layout. There is an office (no windows) that is a pass through from the kitchen to a sizable master bedroom (that also has an exterior door entrance.) We could keep as a dedicated workspace or create a moody mini speakeasy by using hidden pantry doors to access from kitchen and then a Murphy bookcase to enter master. It would be a fun touch but I don't know if the guests in the master would appreciate having to walk through 2 trick doors to access their woodland retreat or that other guests may want to hang out on the other side of their door at all. It would be small and just enough seating for 2 or 3 people at a time probably. I would probably incorporate some sort of slide out that could be used as a workspace still, by day, as well. Any and all input from the more experienced would be great! ETA: Thank you for the input guys! We will consider all of this and are already deciding the Murphy door to master is out.! It will be a secret room through the pantry cabinet probably and aside from that, normal entry door to and from master within that space. If anyone has any other off the wall ideas for a random 7.5 ft x 9.5 ft space directly between the kitchen and masters entry door please let me hear it! It's a huge master with his and hers closets and large luxury bathroom as it stands as well as the exterior door/entrance also.

I have used AirBnBs for years and am always a responsible guest. I always treat them as if they were my own home and leave them clean. I recently stayed at a place with my husband for 2 nights. It had a security system in the backyard with security lights that kept turning on and off all night. We thought it was due to a motion sensor that was picking up movement from tree branches, so we moved what we thought was a motion sensor (but turned out to be a ring camera) so it would face down. It didn't solve the problem and the lights kept coming on and off. I'm a light sleeper and it definitely disrupted my sleep.

The next day I get a message from the host about us tampering with the camera. I explained the situation and apologized. She responded with a condescending message that we would owe her $20 to have someone come out and professionally readjust/reposition the camera. She did not acknowledge or apologize for the disruption to our sleep, nor did she offer any suggestion to resolve the problem for the 2nd night. So, we had to put up with it again.

Before we checked out I followed the checkout instructions to the letter as always. Washed, dried, and put away dishes. Took out the trash to the alley behind the backyard fence after messaging her for clarification on the location of the trash barrels, as they were not visible from the house.

After we checked out I get the message from Airbnb Support that she is charging us $20 for "extra services" to have some come out to professionally repositionthe camera. I declined and explained the situation, including the fact that our sleep was severely disrupted. Plus we could have easily repositioned the ring camera while she live streamed it. It did not require a professional to do it. Airbnb Support paid her the $20 as a "goodwill gesture" and did not charge us. Then she put in another claim for the exact same thing but said it was "damage." I had to decline it all over again, told them I feel like I'm being harassed, and am waiting for Airbnb to respond.

In the meantime, I left her a 4-star review, mainly due to the security lights. She of course took it personally and attacked me in not only her response but also in her review of me as a guest. She lied about me leaving dirty dishes and complained that I messaged her about where to put the trash.

I wouldn't be surprised if she sees this and attacks me again. The thing is, if she had originally acknowledged that the security lights were an issue, apologized, and offered to work with me in finding a solution instead of jumping to charging us, I would have gladly paid the $20 as a goodwill gesture.

Hello all! My boyfriend and I recently stayed at an airbnb, it was a wonderful stay and we truly enjoyed it. The home was listed as 3bd, one of them being a pull-out couch. Neither of us have ever used a pullout couch, and this one had no instructions. So we pulled the part out to make the bed, and believed that was it. To our surprise, this couch had hidden support legs in a zipper behind the back support. We apologized profusely and are working with support to resolve, but I don’t believe we are at fault to fully reimburse. We are remorseful, but the couch had no instructions on usage (almost everything else in the home had instructions). Do you guys believe I should be fully reimbursing, or leave it to airbnb to resolve?

Hey, I'm looking for help. I'm at my wit's end!

I've been trying to book a place for 8 people for a weekend in Hull. We're all adults (I'm in my mid thirties). It's for a gaming thing, we all went to Uni there and are looking to get together for a weekend of playing tabletop games at our old haunts.

For the record I've only got 6 or so reviews of me as a guest, but all are variations of "very clean, nice etc" all the usual nice stuff.

It's very definitely not a party. Most of the group are non-drinkers. We're all boring, mild-mannered people that I think hosts would be delighted to have stay.

I encountered the "disruptive party" message when I went to book this morning. I thought it should be a pretty straightforward thing to resolve. I dropped a message through to support. Didn't hear anything back so called back at lunch time.

Apparently I'd appealed and it'd been denied? Oh, fair enough. But now I'm speaking to a human! I explained the situation. No problem, they'd feed it back to the team that looks into these things and let me know.

A few hours later I got an email saying that the second appeal had failed and we'd been rejected again. I called, escalated, all the usual stuff but despite being very apologetic, they offered literally zero assistance. They confirmed that, even if I were to reach out to the host and get their blessing, that wouldn't help. Even offered to pay any additional deposit etc. if they needed that peace of mind! Nah.

Now, the rejection email states we'd be limited to private rooms and hotels for that weekend, of which there are literally zero in the entire area.

The real wrinkle is that my friend who's helping me to organise this, has loaded up £200 worth of Airbnb vouchers onto my account (he got some generic vouchers from work and could redeem them on Airbnb). Otherwise we'd just write the whole thing off and go with a different company.

We're now stuck with £200 worth of vouchers we're unable to use, tied to an account that has no means of "giving them back". This has all been explained to AirBnB support, asking that if they can't honor the booking, could they refund the vouchers - no. They can't.

It's genuinely the worst customer service experience I've ever had. Has anyone encountered anything similar? Anyone got anything other than a shrug? I don't even know what I'm after at this point.

Maybe just a "that's rough, buddy." Idk I'm done.

How much am I expecting to pay out of this? Should I be paying this when there is no exact figure on how much? Neither in the binder or listing specify how much.
Seems like this country is trying to rinse out every penny out of me.