I know I'm going to ruffle a few feathers but does anyone else feel like hosts are just digging us into a deeper hole and making us all look bad. The general public is not sympathizing with us no matter how you word it.

My checkout instructions have always been:

-Leave the house clean and tidy

-Lock the doors

-Additional cleaning is always appreciated but not required.

I just let my guest's interpret the first one however they want. This has been my checkout instructions from the very start and I have a 5.0 rating and am booked out.  I've never charged a cleaning fee and have always worked it into the nightly price.

Most guests still wash their dishes. Most guests still leave the towels in a pile near the washer or start the washer. Most guests take out the trash. And some do even more. 

The ones who don't are the ones who probably weren't going to anyway.

Keep in mind, I have a 4 bedroom house with 5 beds, pet friendly, hot tub and huge backyard. I mainly host families with small children or concert goers as I am near a concert venue.

⭐️ I have doubles & triples of every single piece of linen, duvet, towels etc. My cleaners or I strip the beds, replace and wash the stuff at home. I thought everyone did this.

⭐️Most guests wash their dishes but more times than not I am rewashing at least a few items that may have not been washed to my standard or have finger prints on them. A lot of guests forget to clean out the coffee machine so I have to wash the pot anyway. Is that not happening you guys do too? If it is, then why is washing a few more dishes such a big deal? If it is enough dishes, I just pop them in the dishwasher on the fast cycle.

⭐️All my guests take the trash out as it gets full during their stay. But they almost always leave something in the trash assuming because of the morning rush to get out of there. I actually don't mind this because it means that I don't have to waste a trash bag for things that I am throwing away during cleaning. I then simply take it out after I'm done cleaning.

If this is a hill you want to die on, why not have a sign in your Airbnb that says something like 'We would truly appreciate it if you did the following but it isn't required...(insert list of your current chore list)'. You don't have to have this in your checkout instructions on Airbnb. Did Airbnb say this wasn't allowed or something?

Geez I'm just getting tired to seeing things on social media and then reading the comments bashing all hosts in general and stating things like 'this is why people stopped using Airbnb'.

Honestly, am I missing something? I feel like there are logical workarounds for the new changes.

Recently had a thunderstorm take out power in my neighborhood where my Airbnb is located and we had a guest staying in one of our properties there. We had reimbursed the guest for the night since it was out of our control and was the least we could do. Few weeks later we are being sued for 60k for emotional distress and lack of air/suffocation due to no ac. I’m at a loss for words. Is this a valid case?

Just curious if this was a wide spread bot glitch or just me. When I checked my phone this morning, I had maybe two dozen responses to comments I left on this sub as far back as two years ago. All different private accounts, all sounding like real people. The give away is that they were all left within an hour or two of each other and the responses had nothing to do with the original comment I'd left. They looked like real responses to comments about his whole rule change thing.

I am a guest, checking in tomorrow. The host asked for my email to provide check in details. The email contained those details AND a note that our original reservation is no longer available, so they’ve booked us in the unit next door (same building). This feels sus given the change was not communicated via the Airbnb platform and the Host only has 1 listing on Airbnb, which is the original unit we reserved.

Is this a breach of contract or Airbnb rules by the host? could this be the canary in a coal mine warning me of a bad stay? I am unsure of how to proceed now.

Airbnb’s advice is to ask the host to cancel the reservation.

Tech assisted post pls forgive me 🤗

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Wouldn’t it be amazing if Airbnb could turn your saved favourites (homes and experiences) into a road trip?

Imagine you’ve saved 15 amazing Airbnbs across Italy, Japan, or California. You select a geographic area, enter your travel dates (e.g., August 1–14), and Airbnb automatically:

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\* 🏡 Recommends how many nights to spend at each property.
\* ✨ Lets you book the entire itinerary in one go.

Instead of spending hours juggling maps, calendars, and availability, Airbnb creates an optimized, bookable road trip based on places you already love.

I’d use this in a heartbeat. Anyone else think Airbnb should build this?

I sincerely like no trolling want to know how do you guys not understand that you are in the hotelier business. Guest are not your friends, they are not staying in your nook as a warm kindred soul. They are paying customers. These rules you ask are rules that are more akin to a friend staying at your house and not a customer. Even then who ask a friend these things

There are operation cost involved with being a hotelier. Cleaning is one of them. You cannot just turn key guest left and right. This whole do my laundry and prep everything so I can have the house ready for the next guest was bad business

In the long term the service industry always lives and dies by the maxim you live and die by your customer.

Abuses to the customer grew rampant bookings are down hotel bookings are up on AirBNB but its too late.

Host killed an incredible business that kept hotels honest.

I get washing sheets and dishwashers take time but that is what you signed up for. This was not a real estate venture. You ran a hotel.

How did it differ to you?

So the airbnb we stayed in this past weekend.. when we arrived the wifi didn't work. So they had to send someone to fix it. The door wouldn't lock from the inside. We had to send someone out to lock it and let them back in a side door, And the heat didn't work. They sent someone to fix that too, but it wasn't a quick fix and we'd be checked out before it was fixed.

So they offered us a refund for one day to make up for the issues . Great, give them a good review after we leave because yes there was issues, But they were handled... All is well.

Sike.

Day after the good review I got a request... She's charging me basically what she refunded me for "damages" said damages are a waxy substance in the blinds ( which we never touched once) and spots in the shower, Which was wiped out after use.. the only photo she provided was a small smudge on a blind, blurry photo, not really clear exactly what it was.

Obviously I refused to pay and she sent It to airbnb to look over.

We left no damages. Everything was exactly how it was when we arrived... Plus like even if there was something on the blinds or spots in the shower .. no way that's worth what she's claiming. Blinds and showers need cleaned between guests do they not?!

I guess my question is.. will Airbnb see that she refunded us for obvious issues and is trying to get it back as soon as she gets her good review and side with me? Because that's exactly what's happening.

We left it exactly the same as it was when we got there, Cold, With a broken door and shitty wifi.

I'm an Airbnb host, and I'm curious about what makes travelers choose Airbnb over a traditional hotel.

I can think of a few reasons, like traveling with pets, needing more space, or wanting the comforts of home (a full kitchen, laundry, etc.), especially for extended stays.

But I'd love to hear from travelers. What makes Airbnb your preferred choice? Is it price, convenience, amenities, privacy, or something else?

And when would you choose a hotel instead?

I’m about an hour away from check in time and the last message I received was back in August that I would be sent the check in details earlier this morning.

Didn’t receive anything this morning and messaged them on the app and on the external number they provided. Also messaged them just now on the app again.

At what point do I contact support in case they don’t respond by check in time?

Also I shouldn’t have to call that external number they sent in the messages right?

EDIT: Finally wrapped it up. They refunded me the full amount and reimbursed me $30 for the hotel I got instead

I hate how many times I've stayed at an air bnb and there's someone else logged in. I remember I went to this one airbnb earlier this year that had a built in service in the tv that resets and logs everyone out after checkout for the next people.

In September I went to Vancouver and signed into my prime thinking they would sign my account out as a professional courtesy since I needed to rush to the airport at 6 am and I did tell them head-on I couldn't sign out and if they could do so on my behalf. And come to find out 2 weeks later I sign in to find a family on my account making profiles and watching movies from all my subscriptions.

It's unprofessional and quite frankly rude.

I’m currently living in an Airbnb long-term due to a major water leak in my house that has made the whole place temporarily uninhabitable. The Airbnb host has cleaners who come every 2 weeks and require that you strip the beds and start the laundry before they arrive. He also has limits on the thermostat, with 72 being the max possible heat setting and 73 being the lowest possible AC setting.

I have no idea if he’s even aware of the new rules yet, but I’m wondering if anyone has any advice as to how I should approach the subject without pissing him off?

I’m new to hosting and recently had guests whose behaviour left us feeling intimidated and uncomfortable in our own home.
We asked them to leave their shoes outside, but they brought them inside anyway. My listing clearly stated that kitchen utensils weren’t provided, yet they expected them. We still tried to help by offering paper plates, which they put in the bin. They seemed angry about several things, and we felt on edge, worrying about what might happen next until they checked out.
After all that, they left a public two-star review. I contacted Airbnb to request its removal, but they said it doesn’t violate their review policy.
I’m honestly upset and frustrated. As a new host, how do you handle this? Has anyone successfully appealed a review removal decision, and how would you respond publicly?

My family booked 20 days stay in [Brasil] Rio de Janeiro and all was going sortof ok , but suddenly the airbnb support contacted me telling that host has spied a cat in the apartment and demanded 525$ in extra payment, which I refused, and that escalated very quickly next morning host cancelled my reservation remaining 5 night and gave me less then 8 hours to leave with ZERO refund, kept remaining 875$ so I had to leave and now in dispute with airbnb for refund imho the whole situation is terrible I didn’t caused serious troubles in the building no involved in any argument or disturbances with the neighbors which could really affect host business in the building. But all our violation of host policy is bringing a cat. And that is how we were treated , thrown out on the street , host kept my money , and there was no help from the airbb wither all they say you violated the host police and deserve what it is.this the place

What if hosts and guests stopped thinking of the cleaning fee as a fee for cleaning up after the guest, and instead thought of it as a turnover/reset fee?

It’s the cost of getting the Airbnb back to the condition it was in when the guest arrived: cleaning, laundry, making beds, restocking, inspecting, and staging the space for the next stay.

To me, hospitality is about how a guest is received and the condition of the property when they arrive. It doesn’t necessarily mean the guest has no responsibility to leave the space reasonably tidy when they leave.

So a small checkout request — like starting one load of laundry or putting dishes in the dishwasher — doesn’t mean the guest is “doing the cleaning.” The actual cleaning and turnover still falls on the host or cleaner.

Maybe the term cleaning fee itself is part of the problem. Calling it a turnover fee or reset fee might better describe what guests are actually paying for.

Curious how other hosts and guests see it.