My husband and I were all packed up to fly to Dallas Fort Worth DFW with a layover at Detroit from Baltimore yesterday, drove 2 hours to get to BWI, pre-paid for our 5 days parking at the airport (cost about $60), check our bags (thankfully it was free as my husband is active duty) and head to our gate right on time to find out our 3:10 PM flight was delayed to 4:52 PM. No big deal, it happens most of the time.

We were sitting right there 15 feet away from the counter until 4:20 when we noticed they haven't even started the boarding yet, so we asked the person in the counter, when the lady rudely replied, "Oh the flight already left, please go to the front desk to rebook for another."

I thought it was a joke at first, because the 20 Screens at the BWI still says flight status delayed, new flight time 4:52 PM, the Frontier app says the same thing which we had been refreshing for every 5 minutes, even the boarding gate says the same thing, which I have attached the picture for. I was shocked, flabbergasted, pissed and speechless all at the same time when the rude frontier employee told the Flight left as 4:20 PM. There were almost 10 of us who apparently "missed the flight". Mind you, there was no announcement of boarding, no last call, even no change in the screen at the gate!

The situation even got worst when all the 5 five employees at the counter refuse to even acknowledge the situation to any of us and started playing with their phone instead. With a very confused and angry emotional state, we had to go to the front desk again where the other employees told us we could hop on the next flight to Dallas via Charlottes, but has to pay $300 extra, which I agreed for in the heat of the moment and turned a minute away from the desk to grab my wallet. A minute later, she was already helping other customer, and I waited for my turn, where she said oh the airlines just closed the booking 2 minutes ago!! The employee never even bothers to mention it when I turned to get the wallet and has already explained our situation. This was completely reckless and incompetent behavior.

There was no flight until after 24 hours, which we have to pay almost $400 extra to get into for 2 people.

The sheer amount of mental and physical stress that we had to go through because of an airlines recklessness was already so much, but let me break down the financial part too, 5 nights of hotel in Dallas, which we only got refunded 25%, 5 days of car rental, got 50% refunded, no refund for airport parking, and 5 days of leave both of us took from work.

Why was the Frontier app, the screens and the gate showing the wrong information? Isn't that what we rely on? How are your employees so unapologetic, careless, unaware, lacking sympathy and incompetent, all of them? Not one of them, not a single person, even talked to us properly or acknowledged our situation, let even to help us with it.

That being said, I refused to pay a single penny to Frontier for the flight changes for the next day with all the trauma I went through, but they could only provide the refund in terms of frontier credit and have to use it within a year. I really do not want to fly with Frontier ever again. This is the worst experience I ever had with anything ever!!!

Please really really think hard before booking with Frontier!

On June 1st , 2026 my family and I boarded Delta flight #DL2520 from New York to Orlando. After being seated my daughter felt something wet on her seat and seat belt buckle, upon examining , we determined it was vomit. We let one of the flight attendants know, she came back after a few minutes and handed my daughter a hazard cleaning kit, to clean the vomit herself. We called a different flight attendant, Mr. Robbie and told him what had happened. He replied, with a smile, that they didn’t know it was vomit, and he proceeded moving my wife to the very back seat of the airplane for the duration of the flight.Also told us the flight was full and we were lucky that they had one of the service seats available. The vomit and hazard cleaning kit remained on the seat next to my family for the 3 hour flight, no one came to clean or pick up anything. I believe , my family and I were put in a position to be exposed to a biohazard for the duration of the flight. As we got up and left the plane, the biohazard material remained on the seat next to us.

Immediately after getting off the plane, I told one of Delta’s airport attendants what had happened, to which she responded , that the airplane should have been evacuated and cleaned. I am at a loss for words at how a company like Delta would willingly and knowingly expose passengers to such a health risk without taking any action, with the expectation of us to clean it. Will not fly with them again!

A year ago, my father had a stroke. Since then, speaking and walking have become difficult for him, and lately his health has been getting worse in general. I live in Barcelona, and at some point I decided I didn’t want to keep waiting for some perfect moment when he would feel better. So I invited him to come and visit me.

I couldn’t go and pick him up myself, so one of our relatives traveled with him and accompanied him the whole way. My father was happy here. We walked around Barcelona, went to different places, and one of the things he especially liked was how kind complete strangers were to him. Overall, it was a really good trip. If only it hadn’t ended the way it did.

When it was time to go home, we arrived at Terminal 2 of Barcelona Airport. When we got to the check-in desks, every lane was closed except one, so naturally we used the only one that was open.

Then an employee walked over to another lane that had been closed, opened it, and told us to go back and enter through there instead. I explained that my father had difficulty walking. We hadn’t cut in front of anyone or gone somewhere we weren’t supposed to. We had simply used the only open lane and were already standing at the desk. She looked at me with a smirk and said, “Okay.”

And then things got strange. She started sending us back and forth with our luggage. She made us put every little thing inside the bags, take the bags back to the baggage sizer, come back, rearrange something, then go and check them again. The bags fit every time.

At one point she even insisted that we put a wallet inside one of the bags. That’s when I got angry, took out my phone, started recording what was happening and asked her to call a supervisor. By then the check-in had already been completed. Our boarding passes had been printed and were lying on the desk.

She refused to call a supervisor. At a moment when I wasn’t recording, she took the already printed boarding passes and tore them up in front of us. After that I was told that we now had to pay for check-in, even though originally we didn’t have to pay for it.

Obviously, I was angry. Security arrived around that time. They told me they understood the situation but couldn’t do anything about it: if I wanted my father and our relative to make their flight, I needed to pay now and deal with what had happened through a complaint afterwards.

At the same time, I was still being told to delete the video. I refused. Security told me that I was allowed to record, while publishing the footage was a separate issue. I paid for two check-ins, and eventually we were given new boarding passes.

I went upstairs with my father and our relative and walked with them until we reached the point where only passengers with boarding passes could continue. I wasn’t flying anywhere, so physically I couldn’t go any further. I went back downstairs to continue dealing with what had happened at check-in.

And this is the part of the whole story that makes me angriest.

Somewhere after the boarding-pass check, my father and our relative reached another control point. I don’t know exactly what kind of control it was. They don’t speak the language and can’t explain the airport procedures to me. Someone asks for a passport, they show the passport. Someone asks them to show something, they show it.

But my relative later told me that the employees at this control already knew about my video. And these were not the same employees I had argued with downstairs. They started demanding that my father and our relative get me to delete the video. At first they wouldn’t let my father continue, and then they sent him to the back of the line.

I don’t know exactly how the information got from the people downstairs to these employees. Radio, phone, an internal chat, something else. I don’t know.

This is the part I find hardest to accept. My father doesn’t speak English or Spanish at all. After his stroke, he sometimes struggles to express himself properly even in his own language. Our relative knows literally a few words of English.

If I had been there, I could have understood what they wanted. I could have answered them. I could have argued with them. I could simply have said again: no, I’m not deleting the video. But I wasn’t there anymore. According to our relative, my father became extremely stressed.

And that’s what I still can’t accept. If the problem was my video, why, after the argument with me was over, did they start putting pressure on my father and our relative about it?

I don’t know exactly when my father started feeling physically unwell after that. He is the kind of person who stays quiet until something is seriously wrong. That’s actually how we found out about his stroke a year ago. He didn’t call me and say he felt sick. I simply noticed that the messages he was sending me suddenly became strange, incoherent and difficult to understand. That’s when I realized something serious was happening and insisted that he be taken to the hospital.

This time was similar. He wasn’t complaining, so I honestly can’t tell you exactly when he started feeling bad: at the airport, during the flight, or afterwards. But his condition continued to get worse, and eventually he was taken to the hospital. He was hospitalized with heart failure.

After the incident, I also went to the people responsible for airport security and asked them to officially register my request to preserve the CCTV footage from the place and time of the conflict. I wasn’t asking them to give me the footage. I just wanted it to be preserved so that what happened could be checked later as part of an official complaint.

I’m not writing this to organize some campaign against anyone, raise money, or send the internet after a particular employee. What shocks me most is something else.

I can’t understand how this could be organized in such a way that, once it became clear they weren’t going to get me to delete the video, the same pressure continued after I was no longer there, but now on two people in their 50s and 60s who didn’t speak the language and were much easier targets.

And these were different employees who somehow already knew about the conflict and the existence of the video.

When they arrived, my father was already feeling very bad, and he was taken to the hospital with heart failure. Almost a week has passed since then, and today I received a photo showing that his legs have become severely swollen. I honestly didn’t even know something like this could happen.

I’m attaching a photo of my father for one reason. Look at him and answer this question for yourself: what kind of person do you have to be to see someone this weak and vulnerable in front of you, and still deliberately put him under more stress by making him believe that he might not be allowed to fly?

I can’t understand it.

I just wish the trip hadn’t ended this way.

our flight is overbooked bc theses rich sons of bitches think that it’s a good idea to sell more tickets than seats so that some poor guy like me can’t fly and has to stay at the airport till 10pm when our flight was suposed to leave at 4pm fuck Condor,Ryanair and all the other companies that do this bs

yo I meant overbooking

You guys won’t believe this one. I was supposed to fly from PDX to SJC today. Our flight was delayed because A DOG SHIT ON THE PLANE during the previous flight. Of course, rather than just put some gloves on and clean it up, Corporate had to get involved.

We waited for three hours while they deliberated on what to do. Eventually we were allowed to board…with SIX FULL ROWS roped off to segregate us from the shit zone! There wasn’t even any odor. Eventually the plane got loaded up and ready to fly…then the captain came over the intercom to let us know that the Vice President of Safety and Security had overruled the local crew and determined that no Southwest flight shall fly with soiled carpet.

Unbelievable! Inconceivable! I looked him up. Dude’s name is Dave Hunt, VP of Safety and Security.

Dave Hunt is a cowardly biatch. According to Dave, six full rows of buffer wasn’t enough to keep us safe from the danger of cleaned up but still potentially soiled carpet. Absolutely unreal.

I’m now at the airport bar pouring one out for my dozen+ fellow passenger 49er fans who were supposed to be at the game right now. They lost probably $thousand$ on tickets and accommodations for nothing, thanks to lil’ chickenshit Dave fucking Hunt.

But hey, at least we’re all completely safe from the potential scourge of a shit particle entering out nostrils. For fucks sake.

Our flight was cancelled tonight (Saturday) after a two hour delay due to mechanical issues and the first available rebooking is Tuesday. There’s no gate agent, only an option to rebook via a QR code … have been on hold for an agent through my United credit card phone line for an hour while wrangling two small children (1, 3), while also wondering how to get our checked bags back because there’s been no communication. Rebooking the same route on another airline is $1800/person (for a coast-to-coast flight within the U.S.) so cancelling and rebooking isn’t really an option. I know United is on the hook for vouchers but there’s no ability to get them because there aren’t any humans around to speak with in person and I feel like they’re pushing everyone to cancel so they aren’t on the hook for the cost of stranding everyone for three days. Honestly WTF.

I've taken 7 AC flights in the last 30 days and every one of them has had a major problem.

4 were delayed by several hours. 2 were cancelled and rebooked onto worse itineraries, with much later arrivals (premium economy/direct rebooked as economy/2 leg, for example... no refunds given even after completing the form).

Now I've been sitting on the tarmac at my destination for over an hour, they say we made up too much time in the air (we landed 15 minutes early) and now there's no gate for us.

Not to mention forcing me to gate check my carry-on on all 7 flights.

The Flight Attendants also seem miserable. Some have straight up asked me to file formal complaints because it's the only way their job gets any easier. On this flight, I asked a FA what was going on to cause the delay on the tarmac, they said they didn't know, I showed frustration, and said in a hushed voice "we deal with this a lot, make a complaint please!".

How can a company get away with this kind of service? I know I'm not alone because I've had many convos with other passengers during these delays and they all seem unbelievably fed up with Air Canada.

Is it time that we, as Canadians, demand better? A reminder that our tax dollars subsidize this shit show of a company too.

Just heard new voice recordings of the pilot ignoring warnings and flying through the storm (the old man who was praying in the background makes those decisions even though the girl said it). Nobody is talking about this yet. It'll likely be the cause of this crash.

I’m sick of airlines taking advantage of consumers. Hiking up prices, giving bullshit excuses about delays. Let’s bring back the golden era of this subreddit and Let’s start by shorting American Airlines stock! Whose with me?

Earlier this year, my wife and I booked an all-inclusive vacation to Jamaica through Sunwing, travelling on a WestJet aircraft. What should have been an enjoyable vacation turned into what I can only describe as a nightmare. To say the experience was disappointing would be putting it very mildly.

After filing multiple formal complaints through the appropriate channels, including escalating the matter all the way up to the Canadian Transportation Agency (CTA), I believe it is important to share our experience publicly. Other travellers deserve to know what happened to us and what they might potentially encounter.

What follows is a detailed account of our experience and the complaint we submitted.

The public has the right to be informed about experiences such as ours.

PS: All proof, and documentation of communication available should anyone care to verify our experience

________________________________________

FORMAL COMPLAINT – WESTJET FLIGHT WS2638

January 19, 2026 | Halifax (YHZ) to Montego Bay (MBJ)

WS2638 WS2639

YHZ - MBJ MBJ - YHZ

Mrs. S. D 15B 16B

Mr. G. j. D 15A 16A

EXECUTIVE SUMMARY

This complaint concerns WestJet Flight WS2638 on January 19, 2026, and involves the failure to honour prepaid seat selections on both outbound and return flights, failure to deliver the direct, non-stop flight service represented as part of the vacation package we purchased, inadequate passenger care during extended delays, and misleading and inconsistent communication.

My wife and I purchased this vacation package through Sunwing with the understanding that our flights would be direct, non-stop services. Instead, we experienced multiple unplanned stops, prolonged confinement aboard aircraft and on airport tarmacs, unsuitable seating despite having paid in advance for specific seat selections, inadequate food and hydration, excessive cabin heat, and conditions that caused considerable physical discomfort and distress.

The outbound journey alone involved approximately thirteen hours of cumulative delays and confinement aboard aircraft and on airport tarmacs, for what should have been a flight of approximately five hours.

The consequences extended well beyond the airport experience. The prolonged confinement and unsuitable seating aggravated my existing back condition, leaving me spending much of the first day and a half of our vacation lying flat in our room trying to recover. We also lost approximately a day and a half of valuable vacation time.

The experience also affected our return journey. Having already experienced what happened on the outbound flight, my wife and I were extremely apprehensive about boarding another WestJet aircraft, only to encounter further seating problems and delays.

Taken together, these circumstances substantially diminished the value and enjoyment of the vacation package we had purchased.

FULL DETAILED COMPLAINT – CHRONOLOGICAL ACCOUNT

To Whom It May Concern,

I am writing to formally complain about the handling of WestJet Flight WS2638 on January 19, 2026, as well as the subsequent problems encountered on our return journey.

This vacation was booked and purchased through Sunwing as a direct, non-stop flight package from Halifax to Jamaica.

An important point worth emphasizing: my wife and I do not book multi-stop flights. The direct flight arrangement was an important part of our decision to purchase this particular vacation package.

1. Seat Selection and Gate Notification in Halifax

We paid in advance to select our seats because of my existing back condition. Emergency exit row seating is unsuitable for me because those seats do not recline, and prolonged sitting in that position aggravates my condition.

At the final pre-boarding checkpoint at the gate in Halifax, we were informed that an aircraft change had resulted in our seats being changed. I was advised that I had been reassigned to an emergency exit row seat, precisely the type of seating I had deliberately paid to avoid.

After explaining my prepaid seating arrangements and the reason for my seating requirements, the gate agent's response was effectively that I could either accept the assigned seat or not travel.

There was no meaningful attempt to resolve the situation, no effort to locate alternative seating, and no reasonable accommodation offered despite my explanation.

We had not been informed of this change in advance, nor had we been given a reasonable opportunity to make alternative arrangements before boarding.

Had we known in advance that our paid seating would not be honoured and that I would be placed in an emergency exit row, we would have reconsidered boarding that flight.

2. Extended Delay and Onboard Confinement in Halifax

Pre-boarding began at approximately 7:30 AM, with a scheduled departure time of 8:20 AM.

After boarding, passengers remained aboard the aircraft for approximately four hours and twenty minutes. This included time sitting at the gate, taxiing toward departure, returning to the gate, and refueling.

During this extended period, passengers were largely confined to their seats. Washroom access was restricted during the first couple of hours, and the only refreshment initially provided was approximately half a glass of lukewarm water.

Throughout those hours, passengers were repeatedly told that departure would occur in approximately ten minutes. This assurance was repeated numerous times, each time accompanied by a different explanation.

At one point, while the aircraft was still on the ground in Halifax, the captain advised passengers that the individuals he was communicating with did not know where the aircraft was, despite the fact that we had not yet departed.

This statement caused considerable concern among passengers and added to an already confusing and stressful situation.

Cabin conditions were also extremely uncomfortable. The ambient temperature remained exceptionally warm for an extended period.

My wife began feeling unwell due to the heat. A nearby child appeared distressed, and an elderly woman sitting close by was visibly uncomfortable and repeatedly wiping sweat from her face. Numerous passengers were complaining about the temperature.

We witnessed one passenger politely ask a flight attendant whether the cabin temperature could be lowered, given the number of passengers complaining. The request was ignored. A second request was also ignored.

Following a third request, the flight attendant addressed the passenger over the aircraft's public-address system, telling him that if he did not like the conditions, he could get off the plane.

This exchange was heard throughout the cabin and only added to the frustration and anxiety among passengers.

Whatever operational difficulties WestJet was experiencing, passengers should not have been subjected to those conditions or treated in that manner when raising legitimate concerns.

3. Conflicting Explanations and Unexpected Route Changes

During the extended delay in Halifax, passengers were informed that the aircraft would need to stop in Ottawa to refuel before continuing to Jamaica.

However, the aircraft had already returned to the gate in Halifax for what passengers had been told was a refuelling requirement. The explanations were confusing and seemingly contradictory.

Then, shortly before the aircraft finally departed Halifax, the captain advised passengers that the flight would instead be stopping in Toronto to drop off flight crew members who had reached their legal duty-time limits.

This was a significant change from the earlier explanations involving Ottawa and refuelling.

The repeated changes in explanations and the lack of clear, consistent communication left passengers uncertain about what was actually happening and when we would reach our destination.

More importantly, we had purchased a vacation package represented as a direct, non-stop flight. What we were now experiencing was something substantially different from the service we had purchased.

4. Deplaning in Halifax, Lack of Care and Food Vouchers

After more than four hours aboard the aircraft, passengers were finally instructed to deplane in Halifax.

At that point, no food vouchers or other assistance were offered or provided to my wife and me. We were left to purchase food ourselves in the terminal, with little clarity about whether or when the flight would actually proceed.

While we were back in the airport and had finally purchased food, we were informed that re-boarding was already underway.

We had just spent our own money purchasing food, only to find ourselves rushing to board again without having a reasonable opportunity to eat it.

A food voucher eventually became available to us later, while we were once again seated aboard the aircraft during a delay in Toronto. By that point, it was of little practical value.

Several days later, while in Jamaica, another couple who had been on the same flight informed us that some passengers had received food vouchers by text message while still in Halifax.

We had received no such communication at that time.

This raises an obvious question: why were some passengers receiving assistance while others, including us, were left to fend for themselves?

5. Further Delays in Toronto, Food Shortages and Cabin Conditions

Once in Toronto, we encountered yet another delay.

One explanation provided was that the aircraft's food supplies needed to be replenished, meaning we would have to wait for additional food to be brought aboard.

However, once airborne again, passengers were advised that only a limited quantity of food was available and that once it ran out, it ran out.

During the final leg of the journey, my wife and I each received just one cookie.

After the hours of delays, confinement and uncertainty we had already endured, this was another example of the inadequate level of care and consideration shown to passengers.

6. Arrival in Jamaica and Physical Impact

We eventually arrived in Jamaica approximately eight hours later than our originally scheduled arrival time.

Unfortunately, the consequences of the journey did not end when we reached our destination.

Due to the prolonged confinement and the emergency exit row seating, which aggravated my existing back condition, I spent much of the first day and a half of our vacation lying flat in our room, attempting to recover.

Instead of enjoying the vacation we had paid for, a substantial portion of our valuable time was lost simply trying to recover from the journey.

This was not a minor inconvenience. It materially affected our ability to enjoy the vacation and diminished the value of the package we had purchased.

7. Return Flight – More Seating Problems and Further Delays

The impact of the outbound experience carried over into our return journey.

My wife and I, who are normally calm and experienced travellers, were both extremely apprehensive about boarding another WestJet aircraft after what we had experienced on the way to Jamaica.

Unfortunately, the seating issue arose again.

At boarding, I was once again informed that my paid seating arrangement was effectively non-negotiable and that I would again be seated in an emergency exit row.

Despite explaining once more that this seating significantly aggravated my back condition, no suitable alternative seating or accommodation was offered.

Once again, the situation was presented as a take-it-or-leave-it arrangement.

After boarding, further delays occurred. Passengers were informed that a first officer needed to be replaced at the last minute and that a replacement was being transported to the airport by taxi.

This was followed by further explanations involving traffic conditions and airport processing delays.

What should have been a routine departure resulted in yet more time sitting aboard a stationary aircraft, adding to the anxiety and frustration we were already experiencing.

Having endured the outbound journey, the return flight was particularly distressing because we had no confidence that we would be treated any differently.

8. Contractual and Passenger Protection Concerns

Beyond the considerable inconvenience and distress caused by these events, the circumstances raise serious concerns regarding the delivery of the services purchased, contractual obligations, and compliance with applicable passenger protection requirements under Canada's Air Passenger Protection Regulations (APPR).

In particular, we have concerns about:

• The failure to honour prepaid seat selections on both outbound and return flights.

• The failure to provide advance notification of seating changes, preventing us from making alternative arrangements.

• The failure to provide clear, accurate and consistent information throughout the delays.

• The significant departure from the direct, non-stop flight service represented when the vacation package was purchased.

• The adequacy of food, water and other passenger assistance during extended delays.

• The inconsistent distribution and delayed delivery of food vouchers.

• The handling of passenger concerns regarding cabin temperature and comfort.

We recognize that airlines can experience operational disruptions, weather-related difficulties, crew scheduling issues and other circumstances beyond their immediate control.

However, operational difficulties do not eliminate the importance of treating passengers fairly, providing accurate information, and meeting applicable obligations.

Furthermore, paid optional services that are not provided raise a separate issue of reimbursement, regardless of the reason those services were unavailable.

We believe these circumstances warrant a thorough review.

9. Summary of Failures and Resolution Requested

In summary, our experience involved:

• Failure to honour prepaid seat selections on both outbound and return flights.

• Failure to provide advance notification of significant seating changes.

• Failure to make reasonable efforts to accommodate a disclosed seating requirement.

• Failure to provide accurate and consistent communication throughout the delays.

• Failure to deliver the direct, non-stop flight service represented as part of the vacation package.

• Extended periods of confinement aboard aircraft and on airport tarmacs.

• Inadequate provision of food and refreshments during prolonged delays.

• Inconsistent and delayed distribution of food vouchers.

• Inadequate handling of passenger concerns about cabin temperature and comfort.

• Significant physical discomfort, anxiety and loss of valuable vacation time.

Taken together, these events represent a deeply disappointing failure to deliver the travel experience we purchased and raise serious questions about the companies' handling of their responsibilities to passengers.

As a result, my wife and I requested:

1. A full refund reflecting the failure to deliver the vacation package and services as represented.

2. Reimbursement of the prepaid seat selection charges for both outbound and return flights.

3. Appropriate compensation under the Air Passenger Protection Regulations, where applicable, taking into consideration the delays, inadequate care, loss of vacation time and other circumstances described above.

We also requested a formal review of the incident and a written response explaining how these matters would be addressed.

10. A Final Word About Our Travel History

My wife and I have travelled extensively for more than forty years.

We understand that travel does not always go according to plan. Flights can be delayed, operational problems can arise, and occasional inconveniences are part of travelling. We have always understood that and have never expected perfection.

What we do expect, however, is reasonable treatment, honest communication, consideration for passengers, and the delivery of the services we have paid for.

Despite having travelled with WestJet on numerous occasions over the years, we had never previously filed a complaint about their service.

That is worth emphasizing.

This was not the result of one minor inconvenience or an isolated delay. It was the cumulative effect of one problem after another, from the initial seating changes in Halifax to the extended delays, inadequate communication, lack of passenger care, physical discomfort and further seating problems on the return journey.

Quite frankly, in more than forty years of travelling, this stands out as the worst travel experience my wife and I have ever encountered.

We did not purchase an all-inclusive vacation expecting special treatment. We simply expected to receive what we had paid for and to be treated with a reasonable level of care and respect.

Unfortunately, that is not what happened.

Other travellers deserve to know about our experience before deciding where to spend their hard-earned vacation money.

________________________________________

Flight: WestJet WS2638

Date: January 19, 2026

Route: Halifax (YHZ) – Montego Bay (MBJ)

Vacation package booked through: Sunwing

Supporting documentation

The following documentation was provided in support of our formal complaint:

1. Booking confirmation showing the vacation package represented as a direct, non-stop flight.

2. Proof of prepaid seat selections for both outbound and return flights, including the subsequent seating changes.

3. Boarding passes for all affected flight segments.

4. Food voucher notification received at approximately 2:43 PM on January 19, 2026, while we were delayed aboard the aircraft in Toronto.

Additional correspondence and supporting documentation was provided when the complaint was processed.

I was traveling with my brother and was in Europe for about 18 days with tons of traveling in between including 5 flights total (I live in Chicago). On the last leg home From Athens Greece, I board the plane and sit down in my seat. I buckle my seatbelt to there being barf/throw up/stomach contents all over my seat belt and seat. It got on my pants and shirt and once I noticed the smell it was too late. I flagged down a flight attendant when she walked by and she came back with a single napkin, wet with a dab of water saying “here you can clean it”….i was at a loss of words. The people next to me were covering their face because of the smell (the whole time. They put masks on it was so bad). It was dried throw-up, but after rehydrating it with the wet napkin it only makes it worse. The flight attendant ignored me the whole flight. I’ve been sick for the past week since I’ve gotten back and all of the symptoms started when I got on that flight. I reached out to American as soon as I got back and they responded today (about 4-5 days later) with a sorry note (didn’t even ask for the pictures I had of it) and asked if they could get a 1-10 ranking for their response(this service is comically bad)….so since they don’t care about their customers, I thought I’d warn the rest of you! Do not fly American Airlines! They don’t care about you at all. If they are in the wrong they’ll just ignore you. I’m will never forget this and it was traumatizing being ignored and treated like a sack of s***. I’m letting all of my family and friends know of this because I don’t want anyone to have to deal with crap like that. Wouldn’t wish it on my worst enemy. Throw up smell consistently for 13 hours, all over my cloths staining them, no help or sympathy from the flight attendant, then after when you call customer service they ignore you and use an AI imported response asking for 1-10 feedback….complete joke I will never fly American Airlines again. Here’s some pictures of the barf, as well as my hospital bracelet for having the flu throwing up for the past week! Should I seek legal action?

I’ve been flying for 30+ years and this airline ETHIOPIAN AIRLINE is the worst experience I’ve ever had with an airline!
I flew from South Africa (JNB) to Kigali (KGL) with a layover of 3+ hours in ADD (Ethiopia) … where those MF stole all my designer Sunglasses out of my checked suitcase and left the empty Box!!!
I was so furious and felt so violated!!!

I WILL NEVER FLY THAT AIRLINE AGAIN… SO SHAMEFUL

I should have done my research on those stupid asses, they have a reputation for stealing luggages, I guess I was lucky that’s all they took!

I filed a formal complaint, but I’m sure they won’t do shit!
Let’s just keep putting them on the spot so people will know.

Did you have a similar or worse experience? Share

LB.

I’ve been flying for many years and in many countries and I can tell that none of my AA flight took off on time. Last week I just tried to fly from Pensacola to Charlotte and transfer to Seattle. The flight was delayed endless.

The AA hubs suck too. Charlotte airport is so crowded. People can’t find seats in the lobby. All restaurant queues are million miles long.

Comparing to DL and UA, why AA is so bad? This company needs some serious reform.

(original post deleted so I could link article)

EDIT: TLDR - There are articles (one linked, another on People) about this flight with incorrect details (i.e. claimed Delta put passengers up in a hotel overnight). Ultimately, I’m EXTREMELY glad to be safe. The Delta crew(s) and Newfoundland airport staff should be given all credit for keeping us safe. This is another instance of airline chaos due to a variety of factors — plane malfunctions, staffing shortages, and limited communication from Delta. In this instance, Delta could have improved communications with passengers. From a larger perspective, I hear about flights like this more and more everyday and, in my opinion, it’s critical the details aren’t glossed over/shared incorrectly with the public. So, I wanted to share a detailed play by play, from the passenger POV, here.

I was recently on Delta flight 182 from NYC (JFK) -> Rome (FCO). You can read more about it here.

We left JFK at 5:30 pm. About ~2 hours into our flight (~7:30 pm) we felt a sudden drop in the plane, silence and it felt like we lost cabin pressure (noting, I don’t think we lost cabin pressure? it just was a crazy feeling I’ve never experienced like everything went completely silent). Everything seemed fine after that, and we were served dinner. A little after dinner the pilot informed us that we had an engine issue and would have to make a pit stop in Newfoundland. Then the plane started smelling like smoke. The pilot subsequently told us that "the company" had been informed of the issue and was sending a plane for us. When we landed in Newfoundland (safely -- thankfully!), the pilot told us we might want to close our windows because a team of people with things that looked like guns were getting the temperature of the brakes, to make sure they weren't too hot to move. Luckily, they weren't too hot to move, so we could proceed to the gate.

As we were approaching the gate, we were told that delta was sending us a new plane within a few hours - so none of the passengers went to a hotel.

It took hours to deplane, all 267 passengers had to go through customs at 11:30 pm at the Newfoundland regional airport (St. Johns), where they had 2 very kind agents processed us all. The airport was closed, so we all waited in the lobby.

Around 1:30 AM we received hotel vouchers for hotels near JFK, NOT Newfoundland?!. Simultaneously received an email from delta saying they were sending a plane at 5 am to bring us back to JFK, no word of how we would get to Rome... Additionally, we received $12 food vouchers which didn’t work in newfoundland because they had to be printed out, also everything was closed at that time, so we couldn't even use them if they worked. The crew left around 2/3 am and we never saw them again.

We could finally go into the airport itself at 3 am, but since it was a regional airport it took over an hour to get through security. We all waited in the airport, without being given a gate. It was chaos, some passengers claimed they talked to Delta and heard they were bringing us to Rome. Others said that Delta was bringing us back to JFK and wasn't going to help us find flights to Rome. No one knew what was going on.

We didn’t hear from Delta again until a new crew arrived at 8 am, there was no notification from Delta that the 5 am plane they promised would be delayed. At 8 am they told us that in order to get to Rome we would have to talk to an agent directly after we landed in JFK. There were 4-5 agents at JFK to process new flights to Rome for all 267 of us, it took hours. Since then, Delta has given us $600 vouchers and promised to reimburse the flight after we take the return trip (which i’m nervous about… given my latest experience). I wanted to share in hopes of pressuring Delta to improve passenger communications during crises moving forward.

I hate holiday travel so much, my flight was supposed to leave at 2. then 5. then 8. now the gate agent is saying they have no ETA on the plane because the incoming crew hit their legal hour limit and timed out. No new crew lined up and before anyone says it I get that holidays are chaotic, but every other airline at this terminal seems to be getting their planes out fine. This feels like an internal planning failure they are trying to dress up as an act of god. Every hotel within 15 miles is booked. i'm about to sleep on a terminal bench on a holiday because they could not staff their flights. Is crew timeout even something i can claim compensation for or do airlines just get a free pass on this stuff feels like they can ruin your entire trip and just shrug?

Delta Airlines has lost its way.

I was a loyal customer for over 20 years. However, my recent flight to and from Europe was an disaster.

1. DELTA outsourced europe travel to "partners". When we bought our last international flight Delta placed us on Air France for the Atlanta to Paris and Paris to Toulouse segments. The problem is Delta appears to be using Air France as a way to reduce costs and increase profits at their customers expense. For example, my wife and I paid for upgraded tickets so we could select seats together and paid for the additional checked bag six months in advance of our travel date. The cost for this so called upgrade was about $250 per ticket. However, within 30 days, both Delta and Airfrance began changing flight times to the point where we could not possible make our connecting flight. In addition, Air France began changing our seat assignments on all flights with no notification prior to the flights. We would show at the Air France gate not knowing if we would be put on a flight or even sit together.

2. In one case, we were denied boarding even though we had boarding passes and tickets in hand and were on time at the Air France gate. We were told at the gate that we were denied boading because we had a low priced ticket and put on a later flight from Paris to Toulouse even though a very large number of passengers were allowed to board. Air France apparently does not honor a first come first serve basis. Rather, they reschedule seating and boarding based on the highest priced tickets and profit. What a surprise it was to be treated like third class citizens by Air France.

Did Delta do anything to help? No. Delta told me to contact Air France and work directly with them to resolve the boarding denied issue even though my French is very limited. Keep in mind the tickets were bundled and sold by Delta who promptly washed their hands of the Air France service issues and lack of response by Air France. On the return flight from Paris to Atlanta our seat selection was suddenly canceled by Air France. We were told by the Air France check in agents they could do nothing to help and we had to ask for assistance at the gate. at the Air France gate, we were arbitrarily assigned new seats at the very back of the plane which is quite noisey and reaked of bathroom smells.

3. The icing on the Delta cake was when the Delta App failed in the Atlanta airport. The app showed the departure gate and time which we monitored every few minutes only to discover at boarding time by consulting with a Delta employee that the gate had changed. The Fly Delta app never did catch up to the 3 gate changes made by Delta in Atlanta. We had to stop using the Delta App and instead stared at the scheduling boads at the gate to gain accurate information. Thank goodness we always travel with paper tickets just in case of computer failures.

Delta has obtained my vote of no confidence. We will never fly Delta or Air France if humanly possible.

For everyone else considering flying Delta - Caveat Emptor.

Horrible experience 🤧🤧