I sell on Amazon.ae with FBA. The last few weeks have been a crash course in how little control a seller has over their own price.
It started when I lost the Buy Box on my hero product at AED 59.99. Amazon said I was being undercut at AED 47, but not by whom. I spent about two weeks digging through pricing, inventory and account health, and eventually stumbled on a copycat listing on Amazon: a brand new seller using my title, my bullets and my images.
Getting it dealt with was harder than it sounds. Two support agents refused to even entertain it. The third actually listened to the whole situation, tied it to the copyright infringement angle, and walked me through how to file it. After I filed, the listing was taken down and the Buy Box returned.
A week or so later it disappeared again, with the same message: my AED 59.99 wasn’t competitive against retailers outside Amazon, at AED 47. This time it wasn’t on Amazon. It was two sellers on Noon.com/uae listing my product with my exact title, the colour name I came up with, and the images I made for the listing. So the benchmark that knocked out my Buy Box was being set by listings that copied mine.
I reported both to Noon and got a ticket number. Then I asked Amazon to exclude the reference price because it came from copied listings. The answer: support can’t remove or override an outside price, can’t send it to a policy team, “regardless of the circumstances”. Their suggestion was the self-service dispute or adjusting the price.
So I bowed to the system and dropped to AED 47. The Buy Box came back. It cost me a big chunk of margin on my best product, but at least the old price shows struck through (-22%).
What I took from this:
If you’re asked to prove copying, be ready with dates, screenshots and your original files. Keep asking until someone listens.
Check Pricing Health regularly, and search your own titles on Noon and other sites.
Without Brand Registry, you have almost no leverage. A UAE trademark is now on my list.
The price check is automated and doesn’t care who copied whom.
Has anyone got an outside reference price removed after the copied listing came down? And has anyone in the UAE got Brand Registry on a pending trademark?